Akron Water Bill Help Desk: Pay, Log In, Call or Report Water Trouble
Use this page like a fast utility counter. Pick the problem, open the correct official route, prepare the account details, and avoid wrong-Akron payment pages from Akron, Iowa, Colorado, Alabama, Pennsylvania, or the Village of Akron.
Akron Water Utilities Quick Answer Board
| Searcher need | Use this route | Prepare first | Do not miss |
|---|---|---|---|
| Pay Akron water/sewer/refuse bill online | Akron Utilities Business Office WebConnect | Account number, service address, current amount, payment method. | WebConnect says online/IVR vendor fee is $0.80 for e-check and $2.15 for credit card. |
| Log in / register | Use WebConnect Premium Access for registered account management. | User name, password, account number, email. | Registration is required for Premium Access. Use “forgot user name/password” if locked out. |
| Pay once without full account setup | Use Standard Access if available on the WebConnect screen. | Account number and payment details. | Always confirm the customer name/service address before submitting payment. |
| Billing question / shutoff notice / extension | 330-375-2554 or UBO@AkronOhio.gov | Bill copy, notice, account number, payment proof. | Ask what amount and payment method protects service today. |
| Water main break, leak, brown water, no water | 330-375-2420 Water Distribution Dispatch | Address, cross street, issue type, time started, photos only if safe. | This is the 24/7 water-distribution route. |
| Non-emergency city service request | Dial 3-1-1 inside Akron or call the city service line. | Address, contact info, request type. | Use emergency dispatch for active water emergencies instead of a slow non-emergency request. |
| Turn on water service | Submit the Akron UBO turn-on form to UBO@AkronOhio.gov, fax 330-375-2308, or mail/bring to UBO. | Account number, service address, work order date, owner signature. | From Dec. 1 to Apr. 1, permanent heat must be on before water can be turned on. |
Wrong-page warning: “Akron Water” search results often show other Akrons. For Akron, Ohio, use City of Akron UBO/WebConnect, not Town of Akron, Village of Akron, Akron Borough, or GovPortal pages for another state.
Official Phone, Email, Fax and Address
Utilities Business Office
City of Akron Utilities Business Office
1180 S Main Street, Suite 110
Akron, OH 44301-1253
Billing phone: 330-375-2554
Email: UBO@AkronOhio.gov
Fax: 330-375-2308
Water Distribution Dispatch
24/7 water line:
330-375-2420
Use for active water main break, leak, brown water, pressure loss, no water, or boil-advisory questions.
Public Service / 311
Akron Public Service Department
166 S High Street
Akron, OH 44308
Dial 3-1-1 inside Akron for non-emergency city requests. For water emergencies, call dispatch directly.
Best call time: Billing calls are usually smoother when you have the account number, service address, payment proof, and exact question ready. Say “billing,” “payment posted,” “extension,” “turn-on,” “final read,” or “high usage” first.
Akron WebConnect Login, Guest Pay and Fees
Pay / view account
WebConnect lets users view account information, sign up for e-bill, pay the bill, and manage utility account access.
Premium Access
Use registered login for account history, e-bill and ongoing account management. Registration is required.
Standard Access
Use for limited/one-time access if shown on the WebConnect screen. Confirm account details before paying.
Vendor fees
Online/IVR fee: $0.80 for e-check and $2.15 for credit card.
Open only the official portal
Use h2o.ci.akron.oh.us. Avoid bill-pay ads and doxo-style pages unless you intentionally choose a third-party service.
Match account before paying
Confirm account number, customer name, service address, billing period, amount due, and past-due balance.
Choose payment type
Use e-check when you want the lower listed vendor fee. Use card only after confirming the fee and posting expectations.
Save proof
Save confirmation number, amount, date/time, payment method, email receipt, and screenshot. Call UBO if the bill is past due or service is at risk.
Which Payment Method Should You Use?
| Situation | Best route | Why | Risk to avoid |
|---|---|---|---|
| Normal bill, not close to shutoff | WebConnect online payment | Fast account access and confirmation. | Do not close page before saving receipt. |
| Large past-due balance | Call UBO first: 330-375-2554 | Staff can tell you what amount and method protects service. | Do not assume online payment automatically stops a field action. |
| Login problem | Use WebConnect forgot username/password or call UBO. | Prevents duplicate registration or wrong-account payment. | Do not create multiple logins without confirming the account. |
| Paper/mail payment | Use the mailing address printed on your current bill. | Mailing addresses can differ from office/turn-on form addresses. | Mail is too slow for urgent shutoff deadlines. |
| Turn-on paperwork | Email UBO@AkronOhio.gov, fax 330-375-2308, or mail/bring form to 1180 S Main St, Suite 110. | Official turn-on form gives these submission routes. | Dec. 1-Apr. 1 heat rule can delay service. |
Start, Stop, Turn On or Transfer Akron Water Service
Start / turn on
- Account number if already assigned.
- Service address and work order date.
- Owner/agent contact details.
- Permanent heat required Dec. 1-Apr. 1.
- Owner may need to provide meter reading within 72 hours.
Moving out / final read
- Service address.
- Stop date or closing date.
- Forwarding address.
- Autopay cancellation question.
- Ask if owner or title company must request final read.
Winter warning
Akron’s turn-on form says from December 1 through April 1, permanent heat must be on before water can be turned on.
If heat is not on or the appointment is missed, the work order may need to be rescheduled.
Water Emergency, Brown Water, Main Break or Boil Advisory
Main break
Call 330-375-2420. Give exact street/cross street, flow direction, and safety risk.
Brown water
Call dispatch if widespread or after a main break. Run cold water only for a short test; stop if it does not clear.
Boil advisory
Follow City instructions. Typical Akron-area notices advise a full rolling boil for at least 2 minutes for drinking/cooking water.
No water
Check whether neighbors are affected, then call dispatch. If only your property is affected, ask whether service is off, frozen, or meter-related.
| Problem | Call / action | Say this first | Safety note |
|---|---|---|---|
| Water flowing in street | 330-375-2420 | “Possible water main break at [location]. Water is [flowing/bubbling/sinking pavement].” | Stay away from sinkholes, traffic lanes, and energized areas. |
| Brown/discolored water | Water Distribution Dispatch | “Water is discolored at [address]. It started [time]. It affects [cold/hot/all taps].” | Do not wash white laundry until water clears. |
| Low/no pressure | Water Distribution Dispatch | “Pressure dropped at [address]. Neighbors [are/are not] affected.” | Check City alerts; pressure loss may trigger precautionary boil guidance. |
| Boil advisory | Follow City notice, CodeRED, and dispatch guidance. | “Is my address inside the affected service area?” | Use bottled/boiled water for drinking, cooking, brushing teeth, and formula until lifted. |
Address-check tip: If an advisory affects only one pressure zone or service area, nearby neighborhoods may have different instructions. Always check your exact address or call dispatch.
2026 Sewer Rate Details Users Actually Search For
Regular sewer rate
$11.22/HCF beginning no earlier than January 1, 2026.
Limited service rate
$3.94/HCF beginning no earlier than January 1, 2026.
Flat sewer rate
$82.99/month for residential sewer users not using municipal water supply, effective May 1, 2026.
| Charge / rule | 2026 detail | Why it matters |
|---|---|---|
| Regular sewer service | $11.22 per HCF. | Used for typical metered sewer billing where regular rate applies. |
| Limited sewer service | $3.94 per HCF. | Applies only where limited-service classification fits. |
| Unmetered inflow/infiltration | Code allows an additional 20% charge on suspected or actual unmetered inflow/infiltration accounts. | Important for properties with drainage/sump/downspout issues. |
| Flat monthly sewage | $82.99 per month for residential sewer users who are not municipal-water users. | Useful for well-water properties connected to sewer. |
| Future increases | Code references 5.3% annual increases from 2027 through 2029 for regular/limited rates. | Useful for 2027 planning and property-owner budgeting. |
Bill math note: HCF means hundred cubic feet. If your bill shows consumption in HCF, sewer and water usage charges may follow that measured volume plus fixed charges and other city-specific line items.
High Akron Water Bill: What to Check Before Calling
Toilet leak
Silent flapper leaks can run all day. Dye-test the tank before calling.
Outside spigot
Check hoses, irrigation, car washing, pool fill, and outdoor taps.
Meter change
If a meter was replaced, ask whether the bill includes estimated, actual, or corrected usage.
Billing period
Compare number of days billed before comparing dollar totals.
| Check | How to test fast | What to tell UBO |
|---|---|---|
| Toilet | Put food coloring in tank, wait 10-15 minutes without flushing. | “Dye appeared/did not appear in bowl.” |
| Meter movement | Turn off all water, then see whether the meter/indicator still moves. | “All fixtures were off and meter [moved/did not move].” |
| Outdoor water | Check hoses, sprinklers, irrigation timer, hose bib, pool top-off. | “Outdoor use changed because [reason].” |
| Service line / basement | Look for damp basement wall, floor drain flow, soft yard, running sound. | “Possible leak location is [inside/outside/unknown].” |
| Bill / meter read | Compare previous and current reads, bill days, and estimated/actual notation. | “Please review whether this was actual, estimated, or corrected.” |
Akron Water Service Area, Localities and Nearby Districts
Local context: Akron Water Distribution is listed as serving Akron, Fairlawn, Mogadore, and parts of Bath Township, Boston Township, Copley Township, Coventry Township, Cuyahoga Falls, Hudson, Springfield Township, Stow, Twinsburg, and Twinsburg Township. Some nearby addresses may be served by another water/sewer provider, so confirm by bill or service address.
| Area / locality | What to verify | Best next step |
|---|---|---|
| City of Akron | UBO account, WebConnect login, water/sewer/refuse billing, 311 requests. | Use WebConnect for billing and 330-375-2420 for water emergencies. |
| Fairlawn / Copley / Bath / Boston Township areas | Whether Akron Water supplies your address, and whether local sewer billing is separate. | Check bill provider name before paying. |
| Hudson / Stow / Twinsburg / Cuyahoga Falls edges | Some areas have multiple possible providers. | Use your bill, city water provider map, or local water department before submitting payment. |
| Mogadore / Springfield / Coventry | Water provider and sewer district can differ by address. | Call the number printed on your bill or Akron Water Distribution for water-dispatch questions. |
| Summit County sewer accounts | Some customers may be billed by Summit County Department of Sanitary Sewer Services instead of City of Akron. | Summit County sewer customer service: 330-926-2400. |
Water Quality Report, Source Water and Alerts
CCR report
EPA requires community water systems to provide Consumer Confidence Reports. Use Akron’s Water Supply Bureau report for source, treatment and detected-contaminant details.
Source water
Akron’s water supply system is tied to Lake Rockwell and upstream reservoir sources in the Upper Cuyahoga River system.
Alert check
For brown water, low pressure, or boil notices, call 330-375-2420 and check City alert/CodeRED updates.
| Concern | What to do | Useful wording |
|---|---|---|
| Boil advisory | Check address-specific notice and boil water for drinking/cooking until lifted. | “Is my address in the affected service area?” |
| Discolored water | Use cold water only for a short flush test; call if widespread or persistent. | “It affects cold/hot/all taps and started at [time].” |
| Lead concern after pressure loss | Use cold water for drinking/cooking, flush stagnant water, clean faucet aerator, and follow EPA/local guidance. | “Was there a pressure drop or main break affecting my street?” |
| Taste/odor | Note which taps are affected and whether neighbors have the same issue. | “The odor/taste is [chlorine/earthy/metallic/sulfur] and began [time].” |
Helpful official resources:
Akron Water Bill / Utility Assistance
Community Action Akron Summit
Energy Assistance appointment line:
330-436-0261
HEAP location:
670 W. Exchange Street
Akron, OH 44302
Corporate office
Community Action Akron Summit
55 E. Mill Street
P.O. Box 2000
Akron, OH 44309
Main phone: 330-376-7730
Before appointment
- Most recent utility bills.
- Household member details.
- Proof of citizenship/legal residency.
- Proof of income for adults.
- Pending account number if service is off/new/transfer.
Appointment tip: The appointment line opens at 8 AM on listed weekdays and appointments can fill quickly. Listen for whether the appointment is phone or in-person and write down the confirmation number.
Map: Akron Utilities Business Office
Use this map for the UBO office address listed on Akron’s official turn-on form. Always verify office hours before visiting.
| Place | Address | Use for |
|---|---|---|
| Utilities Business Office | 1180 S Main Street, Suite 110, Akron, OH 44301-1253 | Billing, UBO forms, turn-on paperwork, account questions. |
| Akron Water Distribution Division | 1460 Triplett Boulevard, Akron, OH 44306 | Water-distribution operations; call 330-375-2420 for emergency dispatch. |
| Public Service Department | 166 S High Street, Akron, OH 44308 | Public service department / city service requests / 311 routing. |
| Community Action Akron Summit HEAP | 670 W. Exchange Street, Akron, OH 44302 | Energy/utility assistance appointment documents. |
| Summit County Sanitary Sewer Services | 1180 S Main Street, Suite 201, Akron, OH 44301 | County sewer billing/service accounts when separate from Akron UBO. |
Akron Water Utilities FAQ
What is the Akron Water Utilities bill-pay website?
Use the City of Akron Utilities Business Office WebConnect portal at h2o.ci.akron.oh.us for account login, e-bill, account information, and online bill payment.
What is the Akron water bill phone number?
For billing and UBO account help, call 330-375-2554. For 24/7 water distribution emergencies, call 330-375-2420.
What is the Akron Utilities Business Office address?
The official turn-on form lists City of Akron Utilities Business Office, 1180 S Main Street, Suite 110, Akron, OH 44301-1253.
What is the Akron WebConnect convenience fee?
WebConnect lists a vendor fee of $0.80 for electronic check payments and $2.15 for credit card payments made through the IVR phone system or online portal.
Can I pay Akron water without registering?
Use Standard Access if available on the WebConnect screen for limited payment access. Premium Access requires registration and is better for account history, e-bill, and account management.
Who do I call for a water main break in Akron?
Call Akron Water Distribution Dispatch at 330-375-2420. Provide address, cross street, flow direction, time started, and safety concerns.
What should I do if my Akron water is brown?
Call 330-375-2420 if the issue is widespread, follows a main break, or does not clear. Use cold water only for a short flush test and avoid washing white laundry until clear.
How do I turn on Akron water service?
Submit the City of Akron UBO Request to Turn On Water Service form by email to UBO@AkronOhio.gov, fax 330-375-2308, or mail/bring it to 1180 S Main Street, Suite 110.
What is the winter rule for turning on water?
From December 1 through April 1, Akron’s turn-on form says permanent heat must be on before water service can be turned on.
What is the 2026 Akron sewer rate?
Akron code lists the 2026 regular sewer service charge at $11.22 per HCF and the limited service rate at $3.94 per HCF beginning no earlier than January 1, 2026.
Does Akron have a flat sewer charge for well-water users?
Akron code lists a flat residential sewer charge of $82.99 per month for sewer users who are not users of the municipal water supply, effective May 1, 2026.
Where can I get help paying utility bills in Akron?
Community Action Akron Summit handles local energy/utility assistance appointments. Call 330-436-0261 or schedule through capappointments.com. The HEAP office is listed at 670 W. Exchange Street, Akron, OH 44302.
Does Akron water serve areas outside Akron?
Akron Water Distribution is listed as serving Akron, Fairlawn, Mogadore, and parts of several surrounding townships and cities. Because provider boundaries vary by address, always confirm from your bill or service address.
Is this the official City of Akron website?
No. This is an informational guide. Confirm live account balance, shutoff status, active advisories, fees, and service instructions with City of Akron Utilities Business Office, WebConnect, or Water Distribution Dispatch.
Akron Water 30-Second Checklist
Pay bill: WebConnect → match account → choose e-check/card → save confirmation.
Login issue: use forgot username/password or call UBO at 330-375-2554.
Water emergency: call 330-375-2420 for main break, brown water, low pressure, no water, or boil-advisory questions.
Turn on service: email UBO@AkronOhio.gov, fax 330-375-2308, or use 1180 S Main St Suite 110; heat required Dec. 1-Apr. 1.
Need help paying: call Community Action Akron Summit appointment line at 330-436-0261.