Sunrise Water Utility 2026: Bill Pay, Login & Phone

How to Pay a City of Sunrise Water Bill Online

The City of Sunrise offers an online utility billing system for debit cards, credit cards and electronic check payments. The city states that customers are not charged a service fee for online or telephone bill payments.

You can make a one-time payment without registering for full account management, or create a portal account to see bills and manage recurring payments.

Make a One-Time Payment

1. Open the official payment page. Visit Sunrise One-Time Utility Payment.
2. Locate your billing details. Keep your latest City of Sunrise utility statement nearby. You will need the Customer ID and Account Number to identify the account.
3. Enter the account information. Follow the prompts in the city’s payment system and confirm that the correct utility account appears.
4. Choose how to pay. Use an accepted credit card, debit card, electronic check or bank-account option offered by the portal.
5. Review the amount. Confirm the amount due and verify that the account information matches your statement.
6. Submit the payment. Complete the transaction and save the receipt or confirmation number.

If you experience a payment error, check whether your bank or card was charged before attempting another transaction. Contact Sunrise Utility Billing at 954-746-3232 if you need help confirming the payment.

Pay by Phone Without Using the Website

Call the official toll-free payment number 1-866-335-0510. The automated service accepts Visa, Mastercard, American Express, Discover, debit cards and checking-account payments.

1. Call 1-866-335-0510.
2. Have your Customer ID and Account Number ready.
3. Choose the payment option offered by the automated system.
4. Enter the requested information and payment amount.
5. Confirm the transaction and retain the confirmation number.

This service is especially useful if you cannot access the online portal or prefer not to register an account.

Sunrise Utility Login and New Account Registration

Registering for the City of Sunrise utility portal lets you view bills online, update billing preferences, make payments and enroll in automatic payment options.

Log In to Your Existing Account

1. Open the official Sunrise Utility Login.
2. Enter the email address registered as your username.
3. Enter your password and sign in.
4. Under Utility Billing Accounts, select the appropriate account number.
5. Review your statement, billing preferences, payments or account information.

Create a New Online Profile

If you have an existing Sunrise utility account but have never used the online billing system, registration links your account to the portal. It does not create a new physical water connection.

1. Visit Sunrise Utility Registration.
2. Choose the registration option.
3. Enter your email address as your username, as instructed by the city.
4. Provide the Customer ID and Account Number from your utility bill when requested.
5. Complete the registration and sign in.
6. Confirm that your utility account appears in the account summary.

If you have trouble registering, check that you entered the two identifiers in the correct fields. The Customer ID and Account Number are separate pieces of information.

Forgot Your Sunrise Utility Login Password?

Open the city’s login page and select the password recovery option. Follow the instructions associated with your registered email address.

The utility system also provides a customer help manual accessible through the official customer portal. It includes instructions for recovering a password and changing payment preferences.

Sunrise Water Bill Payment Methods and Locations

Customers have several payment choices. The most suitable method depends on whether you want to pay immediately, arrange recurring payments or submit a check in person.

Mail Your Sunrise Utility Payment

The city lists the following remittance address:

City of Sunrise Public Service
P.O. Box 31432
Tampa, FL 33631-3432

Alternatively, the city accepts mailed payments addressed to:

City of Sunrise Public Service
10770 West Oakland Park Boulevard
Sunrise, FL 33351-6899

Use a personal check, cashier’s check or money order. Include your account information and follow the instructions printed on your bill. Avoid mailing cash.

Sunrise Utility Customer Service Offices

The city’s Public Service Division has three walk-up customer service locations. The utility billing office is different from the Utilities Administrative Center, which handles departmental administration rather than ordinary customer billing.

City Hall — Main Billing Office

Address: 10770 West Oakland Park Boulevard, Sunrise, FL 33351
Phone: 954-746-3232
Hours: Monday–Friday, 8 AM–5 PM
Drop box: South/rear side of City Hall, available 24/7

Get directions to Sunrise City Hall

Village Civic Center

Address: 6800 Sunset Strip, Sunrise, FL 33313
Customer service: Monday–Friday, 9 AM–5 PM
Drop box: Available 24/7

Get directions to Village Civic Center

New River Civic Center

Address: 60 Weston Road, Sunrise, FL 33326
Customer service: Monday–Friday, 9 AM–5 PM
Drop box: Available 24/7

Get directions to New River Civic Center

Customer service offices may close on city holidays. Check Sunrise Public Service / Utility Billing before making a special trip.

Sunrise Water Utility Rates and Charges in 2026

There is no single water rate that applies to every City of Sunrise utility customer. The city publishes different rate sheets depending on the property’s location and utility service territory.

The official rate page identifies January 2026 rates for properties within the City of Sunrise and separate schedules for properties outside the city, including portions of Davie, Southwest Ranches, Weston and other serviced communities.

Check your current rate: Open the official Sunrise Utility Rates & Fees page. Select your service territory and read the water base charge, consumption rate, wastewater charge and applicable fees from the corresponding rate sheet.

What Makes Up a Sunrise Water Bill?

Water and sewer charges commonly include two components:

• Base facility charge: A fixed monthly charge for maintaining and providing access to the service.
• Consumption charge: An amount calculated from recorded usage, subject to the applicable rate structure.

The city generally calculates monthly consumption by subtracting the previous meter reading from the current reading. Wastewater charges may be based on metered water usage, subject to the rate schedule.

Depending on your location and services, a Sunrise utility bill may also include natural gas, garbage, recycling or stormwater maintenance charges. Those items can raise the total statement amount without indicating greater drinking-water consumption.

Start or Stop Water Service With Sunrise Utilities

Customers moving into or leaving a Sunrise-served property must follow the city’s utility account procedures. The city provides different application forms depending on whether the applicant is a homeowner, renter, mobile-home resident or commercial customer.

Opening a New Utility Account

1. Confirm the provider. Check the official service coverage page to determine whether Sunrise serves your address.
2. Choose the correct application. Visit Sunrise Open Utility Account and find the application that matches your situation.
3. Prepare your documents. Complete the required form and gather the supporting documents specified for your account type.
4. Confirm the deposit. A deposit is required to open an account. The amount depends on the service and customer category.
5. Visit customer service. Submit the documents and complete the account-opening process at a listed Sunrise Public Service location, following the city’s current instructions.
6. Verify activation. Ask for your scheduled service start date and any additional requirements before moving in.

The city provides application forms for residential owners, renters, mobile homes, commercial properties and Weston/Indian Trace customers. Make sure you use the correct version.

Stop Water Service and Close Your Account

1. Open the city’s Close Utility Account instructions.
2. Complete the required closure request.
3. Submit it in writing or in person using the city’s approved process.
4. Confirm the requested final service date.
5. Provide a forwarding address and review any remaining balance or deposit credit.

The city states that when an account is closed, the deposit and accumulated interest are applied against any outstanding charges. If a credit remains, a refund check is generally mailed within four to six weeks.

Where Sunrise Provides Water and Sewer Service

The City of Sunrise utility service area extends beyond the municipal boundary. It is important to separate drinking-water coverage from natural gas or other utility services.

• Sunrise: The city provides water and sewer services throughout the municipality.
• Southwest Ranches: The official service coverage page lists water and sewer service throughout the town.
• Davie: Sunrise provides water and sewer services to an identified area west of University Drive, north of Sheridan Road and south of State Road 84.
• Weston — Indian Trace: Sunrise provides water and sewer service in the Indian Trace section.
• Weston — Bonaventure: Sunrise provides water and sewer service, along with natural gas service.
• Lauderhill and Tamarac: Sunrise does not provide drinking-water service to these cities, although it serves certain areas with natural gas.

To confirm service for an individual property, use the City of Sunrise Service Coverage information or contact Public Service at 954-746-3232.

This check is useful for people buying a home near municipal boundaries, where the mailing address may not identify the actual water provider.

Water Leak, High Bill or Unexpected Consumption

If your Sunrise utility bill rises unexpectedly, compare the gallons recorded on the current and previous statements before assuming the city made a billing mistake.

South Florida households may have significant seasonal irrigation use. A leaking irrigation line, constantly running toilet or incorrect sprinkler schedule can increase the monthly consumption amount.

How to Investigate a High Water Bill

1. Log in to your Sunrise utility account. Open the account portal and review the latest statement.
2. Compare meter readings. Check the current and previous readings and the total usage reported.
3. Inspect toilets and plumbing. Look for dripping faucets, running toilets and visible leaks.
4. Review irrigation schedules. Check programmed watering days, sprinkler run times and damaged irrigation heads.
5. Check outdoor conditions. Look for wet grass, unusually soft ground or water flowing when irrigation is off.
6. Contact the utility if needed. Call 954-746-3232 for a billing question or 954-888-6087 for a suspected utility leak or meter-related problem.

The U.S. Environmental Protection Agency also provides a practical household leak detection guide.

Sunrise Water Emergencies, Service Interruptions and Reconnection

For urgent water or sewer problems, the appropriate number depends on whether you are calling during regular office hours or after hours.

Water Service Has Been Disconnected?

If your water was disconnected for nonpayment, contact Public Service to confirm the amount needed and the approved reconnection procedure. Do not attempt to restore service by operating the utility meter yourself.

The City of Sunrise states that only authorized city personnel or representatives may reconnect water or gas service. Unauthorized reconnection may be dangerous and may lead to penalties.

For reconnection status:

• Business days, 9 AM–5 PM: 954-746-3232
• Business days, 5 PM–10 PM: 954-888-6087
• Weekends, holidays and after 10 PM: 954-746-3500

These are the city’s published contacts for activation and service status. Actual reconnection timing depends on the account and operational circumstances.

How to Change Paper Billing to Email Billing

Sunrise customers can request electronic utility statements to receive their bills without waiting for postal delivery.

1. Visit Sunrise Utility Login.
2. Sign in and select your account number under Utility Billing Accounts.
3. Under Account, choose your account number again.
4. Open Bill Delivery Preference.
5. Select Mail, Email or Mail and Email.
6. Click Update to save your preference.

Choosing Email lets you access the bill electronically once it is generated. Customers who prefer paper records can retain postal delivery.

How to Set Up Automatic Payments

For recurring payments from a bank account, sign in to the billing portal, locate Manage Bills for the account and select Automatic EFT Payments. Enter your checking account details as instructed.

For recurring card payments, use the automatic payment enrollment option shown during the portal’s card payment process.

After enrollment, verify the first scheduled draft date and check whether a currently outstanding bill still requires a separate payment. This helps prevent late payments during the transition to AutoPay.

Frequently Asked Questions

Official City of Sunrise Utility Resources

• Public Service / Utility Billing — customer service locations, billing information and account assistance.
• Utility Bill Pay / View Options — online payments, telephone payments, mailing addresses and drop boxes.
• Sunrise Utility Account Login — access your registered account.
• Utility Account Registration — create your online billing profile.
• Utility Rates and Fees — current rate sheets for Sunrise and surrounding service areas.
• Utility Service Coverage — determine which communities and territories receive Sunrise water and sewer service.
• Sunrise Utilities Department — drinking-water systems, wastewater services and emergency contacts.
• City of Sunrise FAQs — utility account activation, deposits, billing and reconnection.

Information reviewed: October 23, 2026. Utility rates, fees, service procedures and office schedules can change. Confirm time-sensitive details through the official City of Sunrise website.

Independent website notice: WaterUtilities.org is an independent informational publication and is not operated by or affiliated with the City of Sunrise. We do not accept water bill payments, access private accounts or dispatch emergency utility personnel.