Pay Your Sebring Water Bill, Access Your Account and Contact Utilities
If your water bill comes from the City of Sebring, Florida, you can pay online through InvoiceCloud or BS&A Online. The two systems serve different purposes: InvoiceCloud supports one-time payments without registration, while BS&A provides more detailed billing records and past statements.
This guide explains how to pay, which login to use, where to find your PIN, payment fees, late-bill rules, deposits and how to reach the city when water service is interrupted.
Utility customer service: 863-471-5112
After-hours emergencies: 863-471-0166
Office: 321 N. Mango Street, Sebring, FL 33870
Hours: Monday–Friday, 8:30 AM–5 PM
For City of Sebring utility customers in Highlands County, Florida. This independent guide does not accept payments or access customer accounts.
Which Sebring Water Payment Portal Should You Use?
The City of Sebring provides two authorized online payment options. Choosing the right one can save time, especially if you want to make a single payment without registering.
| Your Goal | Recommended Portal | What You Need |
|---|---|---|
| Make a one-time payment | InvoiceCloud | Information requested from your current bill |
| Pay without creating an account | InvoiceCloud One Time Pay | Utility account or bill information |
| View current and older billing records | BS&A Online | Account details and PIN |
| Find your BS&A PIN | Your water bill or Utilities office | Account and identity information |
| Resolve a payment or login problem | City of Sebring Utilities | Call 863-471-5112 |
Both providers are linked from the city’s official Utility Payment Options page. Use that city page whenever you want to verify that a payment link is authorized.
How to Pay Your Sebring Water Bill Without Registering
The city’s InvoiceCloud payment portal offers One Time Pay, so customers can make a payment without first creating an online profile.
- Open the official payment site. Visit City of Sebring InvoiceCloud.
- Select Pay Now. Under the One Time Pay option, choose the payment button rather than Register Now.
- Locate your utility account. Enter the requested details from your Sebring water bill. Keep the statement nearby so you can identify the correct account.
- Check the service information. Make sure the displayed account or bill belongs to the address you intend to pay.
- Choose your payment method. The authorized portal displays options including Visa, Mastercard, Discover, eCheck and supported digital wallets.
- Review the amount and fee. Confirm the balance, processing charge and total payment before authorizing the transaction.
- Submit the payment once. Save the confirmation number or receipt for your records.
2026 Sebring Water Bill Online Payment Fees
InvoiceCloud announced a change to credit and debit card processing fees effective September 1, 2026.
The published card fee is now 2.75% of the transaction amount, with a minimum charge of $2.75.
| Bill Payment | Card Processing Fee | Total |
|---|---|---|
| $50 | $2.75 | $52.75 |
| $100 | $2.75 | $102.75 |
| $150 | $4.13 | $154.13 |
| $200 | $5.50 | $205.50 |
| $300 | $8.25 | $308.25 |
Examples are calculated using the published 2.75% card rate and $2.75 minimum, rounded to the nearest cent. The live payment screen controls the actual fee.
InvoiceCloud also lists eCheck payments. However, its current page retains an older general fee notice alongside the September 2026 card-fee update. Because the updated notice does not clearly establish a separate eCheck fee, review the eCheck transaction total before submitting rather than assuming it is free.
Official source: Sebring InvoiceCloud Payment Portal.
How to Log In to BS&A Online for Sebring Utility Billing
BS&A Online is useful when you want more than a quick payment. The city recommends it for customers who need detailed utility records and information about previous bills.
- Open the official Sebring payment options page.
- Select Click Here for BSA Online.
- Confirm that the website identifies the municipality as City of Sebring.
- Choose the Utility Billing record or payment option appropriate to your task.
- Enter the required account information and PIN when requested.
- Review your statement, billing history or available payment details.
Where Can You Find Your BS&A PIN?
The City of Sebring says that the PIN is printed on your utility bill. If you do not have the bill or cannot locate the PIN, contact the Utilities office at 863-471-5112.
Keep your account number, service address and account-holder information ready so staff can help identify the correct record.
Is the City Website Login the Same as Your Water Account Login?
No. The general City of Sebring website has its own website-account features for notifications and online forms. That account is not necessarily your utility payment login. For billing, use BS&A or InvoiceCloud through the city’s official utility payment page.
Other Sebring Water Bill Payment Options
Automatic Bank Draft
The city provides an ACH bank-draft authorization form for customers who want payments withdrawn automatically from a checking or savings account.
- Download the official Utility Bank Draft Form (PDF).
- Enter the account holder’s name, utility account number, cycle or route number and service address.
- Select checking or savings and complete the required banking information.
- Attach a voided check or savings deposit slip, as instructed.
- Sign the authorization and submit it to the Utilities Department using its accepted submission procedure.
- Continue checking your bill until the first successful automatic withdrawal appears.
Important bank-draft detail: The city’s form explains that the first bill after enrollment or a bank-information change is used for verification and will not be automatically drafted. The following eligible payment is scheduled 10 days after the bill date.
This is easy to overlook. Continue paying any bill that is not yet included in automatic drafting.
Paying at the Utilities Office
Customers who need assistance with an account, billing dispute or payment arrangement can visit:
City of Sebring Utilities
321 N. Mango Street
Sebring, FL 33870
Office hours: Monday through Friday, 8:30 AM–5 PM.
Call before traveling if your visit involves an urgent reconnection or a specific payment method. The office can confirm what is accepted and what information you must bring.
When Is a Sebring Water Bill Due?
According to the city’s utility FAQs, bills are due when issued. An unpaid balance becomes delinquent when it remains outstanding for 20 days after the bill date.
The published late fee is 10% of the delinquent balance or $2, whichever is greater.
| Billing Stage | What Happens |
|---|---|
| Bill issued | The bill is due when rendered. |
| First 20 days after bill date | Pay the full amount to avoid the stated late charge. |
| Day 21 with unpaid balance | Late fees are applied. |
| Next billing cycle | Past-due charges appear on the new statement. |
| Outstanding past-due amount | The city describes a further nine-day period to pay or arrange payment before service interruption. |
When Should Your Monthly Bill Arrive?
Sebring uses four billing cycles. The cycle number is printed above the service address on your statement.
- Cycle 1: Bills are generally mailed on the first Friday of the month.
- Cycle 2: Second Friday.
- Cycle 3: Third Friday.
- Cycle 4: Fourth Friday.
Holiday schedules can shift mailing dates. If your normal billing week has passed and you have not received a statement, call customer service to verify your balance and mailing address. Not receiving the bill does not necessarily prevent late charges.
Official source: City of Sebring Utility FAQs.
Can You Get a Payment Extension?
Yes, but extensions are not automatic. The City of Sebring says customers with a satisfactory payment history and sufficient deposit on file may qualify.
The account holder must sign the city’s payment-extension log at the office before the scheduled service shutoff date.
- Check the amount due and any scheduled disconnection notice.
- Call 863-471-5112 to discuss eligibility.
- Ask what payment amount and deadline the city can authorize.
- Visit the utility office to sign the required extension agreement.
- Pay according to the agreed terms and keep your receipt.
Read the official payment-extension policy.
Start Water Service in Sebring: Deposits and Requirements
If you have just purchased or rented a home served by City of Sebring Utilities, you need to establish an account in the appropriate account holder’s name.
The city requires a signed utility application and legal identification for new accounts. Deposits are also required.
Published Residential Water and Sewer Deposits
| Account Type | Deposit per Service | Water + Sewer Example |
|---|---|---|
| Property owner | $100 | $200 |
| Tenant or renter | $150 | $300 |
These examples assume separate water and sewer services subject to the standard residential deposits. Other charges or higher deposits may apply, including accounts with negative credit or repeated delinquency history.
How to Open a New Utility Account
- Confirm your provider. Ask the city whether your full property address is served by Sebring Utilities.
- Contact customer service. Call 863-471-5112 or visit the office at 321 N. Mango Street.
- Prepare identification. The city requires legal identification and a signed application.
- Provide your service address. Confirm the property and intended activation date.
- Review deposits. Ask for the precise deposit and any additional connection charges associated with your account.
- Complete the application. Submit the necessary documents and payment through the city’s approved process.
- Confirm activation. Ask when service is expected to become available and whether further action is required.
Moving within Sebring? The city’s utility FAQs say customers transferring between locations within a 30-day period may be able to transfer the existing deposit rather than paying an additional deposit for the second address, provided the original account balance is paid and deposit requirements are satisfied.
Stop Water Service and Get Your Deposit Back
When moving out, request a final reading and account termination. Do not assume your utility account closes automatically when you return your keys or sell the property.
- Contact the City of Sebring Utilities office and request service termination.
- Provide your account information, service address and desired final service date.
- Give the city your forwarding mailing address.
- Ask when the final meter reading will be completed.
- Review your final bill and deposit refund information.
The city applies the deposit toward the final balance. Any remaining refundable deposit is returned to the customer; if the final bill exceeds the deposit, the unpaid amount remains due.
High Sebring Water Bill? Check the Meter Before Calling
A suddenly high bill can be caused by leaks that are easy to miss, especially running toilets, outdoor faucets and underground service-line problems. Sebring publishes a specific meter-based method to help customers identify hidden leaks.
How to Check for a Water Leak
- Stop all water use. Turn off faucets, showers, washing machines and irrigation equipment. Confirm toilets are not refilling.
- Locate your meter. It is commonly in a box near the property line. If you cannot locate it, call Sebring Utilities at 863-471-5112.
- Check the leak indicator. The city’s instructions describe a small silver wheel on the meter. Movement when everything is turned off can indicate water is flowing through the meter.
- Check the household shutoff. If you can safely operate your own main shutoff valve, close it and observe the meter again.
- Compare the result. If the leak indicator stops when the house is shut off, the leak may be within the home’s plumbing. If it continues, the issue may be between the meter and the house.
- Arrange repair. Contact a qualified plumber for private plumbing leaks. Report suspected city-side meter or water-main problems to the utility office.
Do not tamper with meter seals or city-owned utility equipment.
Who Pays for a Water Leak?
Sebring states that leaks in the connection between the meter and the house are generally the customer’s responsibility. If the leak is on the city’s side of the meter, that water is lost before passing through the meter and is not included in the customer’s measured usage.
The city’s general policy does not offer water-use discounts simply because a household is large, a lawn is newly planted or a pool was filled. Customers are ordinarily billed for the water registered by the meter.
Read Sebring’s official leak detection instructions.
Water Shut Off, Low Pressure or a Main Break in Sebring
If your water is not running, determine whether the issue affects only your property or nearby customers. Before assuming the city has an outage, check whether any household shutoff valve has been closed and whether you received a delinquent-account notice.
During Office Hours
Call 863-471-5112 for billing questions, service interruptions, meter concerns and other utility assistance.
After-Hours Water Emergency
Call 863-471-0166, the city’s published after-hours emergency number.
When reporting a problem, provide the street address, nearest intersection if relevant, when the problem started and whether water is visibly leaking or causing flooding.
What If Your Water Is Discolored?
Water discoloration can have different causes, including plumbing conditions or disturbances in the distribution system. If the appearance is unusual, contact Sebring Utilities for guidance before using it for drinking or food preparation.
For current safety advisories, check the official City of Sebring Alert Center and follow any notices issued by the utility or health authorities.
Sebring Utilities Office, Phone and Email
City of Sebring Utilities Department
321 N. Mango Street
Sebring, FL 33870
Customer service: 863-471-5112
After-hours emergency: 863-471-0166
Fax: 863-471-5148
Email: utilities@mysebring.com
Hours: Monday–Friday, 8:30 AM–5 PM
Directions to the Sebring Utilities office
Official department information: City of Sebring Utilities.
Not Every Sebring Address Uses the City Utility
A Sebring mailing address does not guarantee that City of Sebring Utilities provides the water service. Depending on the property, another district or utility may be responsible.
For example, Spring Lake Improvement District operates its own utility billing services for customers in its service area. Its official website is springlakefl.com.
Check the company name on your bill before making a payment. If you recently moved, confirm the correct provider with your property manager, seller or the appropriate local utility office.
Frequently Asked Questions
What is the official Sebring water utility payment website?
Use the City of Sebring’s official payment options page. It links to InvoiceCloud for bill payments and BS&A Online for more detailed utility account information.
Can I pay a Sebring water bill without creating an account?
Yes. Sebring’s authorized InvoiceCloud portal offers One Time Pay without registration. Open InvoiceCloud and choose Pay Now.
What is the Sebring Utilities customer service phone number?
Call 863-471-5112 during regular business hours, Monday through Friday, 8:30 AM–5 PM.
What is the emergency number for Sebring water service?
Call 863-471-0166 for after-hours utility emergencies. During normal office hours, call 863-471-5112.
Do I need a PIN to access BS&A Online?
Yes. Sebring says that the PIN is printed on the utility bill or can be obtained by contacting the Utilities office. Have your account information ready when requesting assistance.
How much does Sebring InvoiceCloud charge for card payments?
Effective September 1, 2026, the published credit and debit card fee is 2.75% per transaction, with a minimum charge of $2.75. Confirm the exact amount on the live payment screen.
When does a Sebring utility bill become overdue?
Bills are due when issued. The city says balances unpaid after 20 days become delinquent, with late fees applied on the 21st day.
How much is the residential water deposit in Sebring?
The city’s published standard residential deposit is $100 per service for owners and $150 per service for tenants. If both water and sewer deposits apply, the combined standard amounts are $200 and $300 respectively.
Can I get a payment extension on a Sebring water bill?
Possibly. The city allows extensions for qualifying accounts with satisfactory payment history and sufficient deposit. The named account holder must sign the required agreement before the scheduled disconnection date.
Does Sebring offer a vacation water rate?
The city does not have a general vacation rate. Its FAQs describe special low-consumption billing treatment for some residential accounts, with exceptions for particular service areas. Contact Sebring Utilities about your account.
Official Sebring Water Utility Resources
- City of Sebring Utilities Department — official phone, office and service information.
- Utility Payment Options — official BS&A and InvoiceCloud links.
- Sebring InvoiceCloud — one-time payments and registration.
- Utility Deposits — residential and commercial deposit amounts.
- Payment Extensions — eligibility and agreement requirements.
- Bank Draft Form (PDF) — ACH enrollment.
- Detecting Water Leaks — city meter-check instructions.
- Sebring Utility FAQs — billing cycles, late fees, deposits and service questions.
- City Alert Center — current municipal alerts and emergencies.
Last reviewed: October 23, 2026. Information was checked against the City of Sebring’s official utility resources, utility FAQs, deposit and payment-extension policies, and its authorized InvoiceCloud portal. Fees and procedures may change.
Independent information notice: WaterUtilities.org is not operated by or affiliated with the City of Sebring, InvoiceCloud or BS&A Software. This page provides informational guidance only. Utility payments, account changes, payment extensions and service restoration must be handled through authorized city channels.