Brown County Water Utility Inc 2026: Bill Pay, Login & Phone

How to Pay Brown County Water Utility Online

BCWU accepts online credit and debit card payments. Its newer web portal also allows members to review account information, billing history, water usage and paperless billing preferences.

1. Open the official payment page. Visit browncountywater.com/bill-payment.
2. Find the Pay Your Bill Now option. Select the payment link on the utility’s website to open the authorized billing portal.
3. Sign in or register. Existing portal users can enter their login credentials. If you have not registered for the replacement portal, choose Sign Up.
4. Select the correct water account. Confirm that the displayed account corresponds to your billing statement and service location.
5. Review the amount due. Check the current balance and any overdue charges shown on the account.
6. Enter your payment information. Follow the portal’s instructions for an accepted credit or debit card. Review the convenience charge before confirming.
7. Keep your payment confirmation. Save the receipt or transaction reference so you can contact BCWU if the payment does not appear correctly.

For payment questions, contact the utility office at 812-988-6611 during normal business hours.

New Brown County Water Login: Registration Instructions

BCWU has introduced a replacement online billing portal. Even customers who used the previous online payment service may need to create new login credentials.

Information Required to Register

• First and last name
• Valid email address
• Contact telephone number
• New password and password confirmation
• Billing account number from your statement
• Amount charged on your most recent bill

Register Your Water Account

1. Open the official BCWU bill payment page.
2. Follow the Pay Your Bill Now link.
3. Choose Sign Up beneath the portal’s Go button.
4. Enter your contact information and create a password.
5. Enter the account number exactly as printed on your bill, including the dashes.
6. Enter the amount charged on your latest statement for verification.
7. Select Submit.
8. Check your email for the verification message and account-linking result.
9. Complete the email verification, then return to the login page.

What Can You See After Logging In?

The portal provides access to water usage history, payment records, billing history and your latest statement. BCWU generally prepares monthly billing statements on the first day of the month, so the online copy may become available before the paper bill arrives.

Members can also sign up for paperless billing from within the portal. If you manage more than one BCWU account, additional billing accounts can be linked after the initial registration.

For login problems, BCWU recommends current versions of Chrome, Firefox, Microsoft Edge or Safari. If the portal still does not work, call 812-988-6611.

Other Ways to Pay Your Brown County Water Bill

You do not have to use the internet to pay. BCWU accepts telephone payments, mail, office payments, automatic bank drafts and payments through its on-site night depository.

Payment Mailing Address

Brown County Water Utility Inc.
5130 N State Road 135
Morgantown, IN 46160-8898

Include the payment coupon from your statement. BCWU bases payment timeliness on when it receives the payment, not the envelope’s postmark.

Set Up Automatic Bank Draft

1. Visit the official payment page.
2. Locate the Bank Draft Authorization Agreement in the related documents section.
3. Download and complete the form.
4. Attach a voided check as requested.
5. Mail or deliver the documents to the BCWU office.
6. Confirm enrollment before relying on automatic withdrawal for an upcoming bill.

Brown County Water Rates and Monthly Billing in 2026

BCWU publishes minimum monthly charges based on meter size. The utility’s residential rate information includes an allowance of water within the minimum charge.

Published Meter-Based Minimum Charges

These published minimum charges include 7% sales tax. Larger meter sizes have different minimums, while consumption above the included allowance is subject to additional charges.

Examples of Residential Water Charges

These are the utility’s published examples, not a live bill calculation for your account. Review the current Rates & Policies page for the full schedule of charges and any revisions.

Start Water Service or Apply for a New Meter

Brown County Water Utility is a member-owned rural water utility organized as an Indiana nonprofit corporation. Establishing service can involve a membership application, customer agreement and, for a new connection, a meter tap installation.

Published New-Service Charges

• New membership: $100, non-refundable.
• New 5/8-inch residential meter tap: $1,890.
• Larger meter taps: Quoted based on actual materials and installation costs.

The new membership is associated with the member and can apply to another property within BCWU’s service area while membership remains active and in good standing, subject to utility rules.

How to Apply

1. Verify the service location. Call 812-988-6611 with the property address to confirm BCWU service availability.
2. Determine whether a meter already exists. An established service connection may require different paperwork from a property needing a new tap.
3. Download the appropriate forms. Visit the official Forms & Reports page.
4. Prepare the application. Owners should review the Membership Application and Water Customer Agreement. Renters or contract buyers should review the separate rental/contract buyer forms.
5. Ask about additional requirements. The utility states that additional information may be necessary to complete the service application.
6. Submit the forms and required payment. Confirm acceptable submission methods, connection scheduling and the total charge with the office.

Property buyer tip: Before purchasing land or a rural home in Brown County, confirm whether a BCWU meter and service line already serve the property. Being near an existing water main does not necessarily mean a new connection is immediately available or included in the purchase.

Stop Water Service

BCWU provides a Voluntary Disconnection of Water Service form in its official forms library. Customers requesting a voluntary disconnection should provide written notice with the required account and service-address information.

Visit BCWU Forms & Reports, locate the disconnection form and contact the office to confirm the effective date and final billing arrangements.

Late Payments, Disconnection and Reconnection

BCWU’s regular monthly water bill is due on the 20th. Missing the due date can result in a late charge. Continued nonpayment can lead to water-service disconnection.

The utility’s FAQ indicates that failure to pay within 30 days of the due date can result in disconnection. If you receive a past-due notice, follow the specific payment deadline printed on that notice rather than assuming the regular monthly due date still applies.

What to Do If Your Account Is Past Due

1. Locate your latest mailed statement or disconnection notice.
2. Check the total past-due amount and the stated cutoff deadline.
3. Call 812-988-6611 before the deadline if you cannot pay in full.
4. Ask which payment methods are accepted for an urgent overdue balance.
5. After paying, keep the receipt and confirm your account status with the utility.

If water service has already been disconnected, contact BCWU for the full balance, applicable reconnection charges and restoration instructions. Do not operate the utility’s meter or service equipment to restore water yourself.

High Water Bill or Hidden Leak: What BCWU Customers Should Check

A running toilet, outdoor faucet, underground service-line leak or damaged fitting can increase consumption. Rural properties may also have longer private water lines between the meter and the house, making some leaks harder to notice.

Check These Possible Causes

1. Compare water usage. Open the BCWU portal and review current consumption against previous billing periods.
2. Check fixtures. Look for running toilets, dripping faucets and constantly filling appliances.
3. Inspect outdoor plumbing. Look for wet ground, unexplained vegetation growth or moisture along a known private water-line route.
4. Review seasonal usage. Outdoor hoses, gardening, livestock and other property activities can change household consumption.
5. Have the leak repaired. Use an appropriate qualified service provider for underground or private plumbing repairs.
6. Ask about a leak adjustment. Contact BCWU and request its required paperwork after the leak is fixed.

Does Brown County Water Offer Leak Adjustments?

Yes. BCWU says eligible customers who repair a leak may request an adjustment using the required paperwork. The adjustment provides a discounted rate on qualifying water rather than canceling the entire bill.

The utility permits one leak adjustment in a 12-month period. For current requirements and supporting documentation, call 812-988-6611.

Low Water Pressure, Main Breaks and Boil Water Advisories

Water main repairs can temporarily cause low pressure, no water or discolored water. BCWU has an after-hours answering service and on-call water personnel seven days a week.

Report a Water Emergency

Call 812-988-6611. During regular office hours, staff can help with service reports. After hours, the answering service can assist with contacting on-call personnel.

For low pressure, BCWU advises checking the meter area and nearby surroundings for possible leaks before reporting the issue. Do not operate the utility-owned service stop without authorization.

How Brown County Water Sends Boil Alerts

BCWU uses an automated telephone notification system called One Call Now to notify affected customers about boil-water advisories. It is important to keep your primary telephone number updated with the utility.

To see published notices, open the official Boil Water Alerts page.

In September 2026, the utility published an advisory affecting areas around Robertson Road, Thunder Ridge Road, portions of North State Road 135 and nearby rural roads following a water main break. That notice was scheduled to end September 9, 2026; it should not be treated as a current advisory.

General email and website messages are not monitored continuously, so call the utility rather than submitting a web form for an urgent water emergency.

Brown County Water Utility Office, Phone and Directions

Brown County Water Utility Inc.
5130 N State Road 135
Morgantown, IN 46160-8898

Main telephone: 812-988-6611
Fax: 812-988-9351
Office and drive-up hours: Monday–Friday, 8:30 AM–4:30 PM
After-hours water emergencies: 812-988-6611

Get directions to the BCWU office

The utility serves a rural area and does not operate from downtown Nashville, Indiana. Customers traveling to the office should use the State Road 135 address in Morgantown, not simply search for a Brown County government office.

For non-emergency inquiries, use the official BCWU contact form. Include your service address and a clear description of your question, but do not submit passwords or payment-card details through the contact form.

Brown County Water Utility Questions

Official Brown County Water Utility Resources

• Official Brown County Water Utility Website
• Online Bill Payment, Portal Registration and Other Payment Methods
• Published Water Rates and Charges
• New-Service Applications, Bank Draft and Disconnection Forms
• Official Frequently Asked Questions
• Boil Water Advisories
• Utility News and Alerts
• Customer Service and Contact Form

Information reviewed: October 23, 2026. Rates, fees, payment methods and service procedures are based on the utility’s published information and may change. Confirm critical details directly with Brown County Water Utility.

Independent information notice: WaterUtilities.org is not operated by or affiliated with Brown County Water Utility Inc. Payments, account registration, service requests and emergency reports must be completed through the official utility.