Pay Your Bellevue Water Bill, Access Your Account and Contact Utilities
The City of Bellevue Utilities Department in Washington provides drinking water, wastewater, and storm and surface water services. Customers can pay bills online, review water consumption, set up automatic payments and request utility service changes through the city’s official customer portal.
Billing customer service: 425-452-6973
Pay by phone: 425-452-6979
24-hour utility emergencies: 425-452-7840
Billing email: MyUtilityBill@bellevuewa.gov
Official utility website: bellevuewa.gov
This guide covers Bellevue, Washington. Bellevue Water System in Louisiana and similarly named utilities are separate providers.
How to Pay Your Bellevue Water Utility Bill Online
Bellevue Utilities uses an online Customer Service Portal that supports one-time payments, guest payments, account registration and automatic payments. The city bills water, wastewater and stormwater services every two months.
- Open the official payment page. Visit Bellevue My Utility Account and select the link to access the secure Customer Service Portal.
- Choose the payment option. Existing users can log in. Customers who do not want to register can select One Time Payment / Pay Bill as Guest.
- Identify your utility account. Enter the requested account and billing information. Keep your latest statement available so you can verify the account number and balance.
- Select a payment method. Choose an electronic check from a bank account or an accepted credit or debit card.
- Review the transaction. Confirm the correct service account, payment amount and any applicable processing fee.
- Submit and save the confirmation. Keep the payment receipt until the transaction appears in your Bellevue Utilities payment history.
If the payment portal does not recognize your account, compare the account number with your latest bill. For billing assistance, contact 425-452-6973.
Bellevue Utility Login and Account Registration
The upgraded Bellevue Customer Service Portal, provided in partnership with VertexOne and InvoiceCloud, lets registered customers view account balances, download bills, check payment history and monitor water use.
Sign In to Your Existing Account
- Open MyUtilityBill.BellevueWA.gov.
- Enter your registered username and password.
- Choose Log In.
- Open the account summary to review your bill, payment activity and water usage.
Create a New Online Account
Before registering, have the following information ready:
- Your Bellevue Utilities account number.
- Last name or company name exactly as shown on the bill.
- Service-address ZIP code.
- A working email address.
- Open the city’s secure utility portal.
- Select New Account Setup / Create a Profile.
- Enter the required account and identification details.
- Create your login credentials.
- Follow the portal’s verification instructions and sign in.
Bellevue allows multiple registered users to access an eligible utility account. This can be useful for property owners, household members and authorized users who need billing information.
Forgot Your Password?
Use the account recovery option on the portal’s sign-in page. If you cannot regain access, contact Bellevue Utilities Billing at 425-452-6973 instead of creating unrelated accounts.
Useful feature: Registered customers can receive notifications about high water use or potential leaks, helping identify unusual consumption before the next bill arrives.
Other Bellevue Water Bill Payment Methods
Online payment is not required. Bellevue provides telephone, mail, bank bill-pay and in-person options.
| Payment Method | Instructions | Important Detail |
|---|---|---|
| Online eCheck | Use the Bellevue Customer Service Portal. | No payment fee. |
| Credit or debit card | Pay through the authorized utility portal. | Processing fee applies. |
| Phone | Call 425-452-6979. | Have your account details ready. |
| Bank bill pay | Use your bank’s bill-payment service. | Include the seven-digit utility account number. |
| Send payment to Bellevue City Treasurer. | Include payment stub and account number. | |
| In person | Visit Bellevue City Hall. | Monday–Friday, 8 AM–4 PM. |
Mail Your Bellevue Water Bill Payment
Bellevue City Treasurer
PO Box 35139
Seattle, WA 98124-5139
Send a check with your payment stub. Include your utility account number on the check so the payment can be matched correctly.
Pay at Bellevue City Hall
City of Bellevue
450 110th Avenue NE
Bellevue, WA 98004
In-person utility payment hours are Monday through Friday, 8 AM–4 PM. An after-hours drop box is located to the left of the visitor parking entrance doors.
Directions to Bellevue City Hall
Crossroads Mini City Hall Drop Box
Bellevue also lists a payment drop box at Crossroads Mini City Hall, 15600 NE 8th Street, inside the Crossroads shopping center. The box is located outside the Mini City Hall doors.
Confirm current drop-box availability and payment instructions through the official utility payment page.
2026 Bellevue Water Utility Rates and Billing Charges
Bellevue’s 2026 utility rates took effect January 1, 2026. Water bills include a fixed service charge based on meter size and additional charges based on water consumption. Wastewater and stormwater charges are separate components of the same utility bill.
2026 Water Meter Service Charges
These are the published bi-monthly domestic water-meter charges.
| Water Meter Size | Charge Every Two Months |
|---|---|
| 5/8-inch or 3/4-inch | $67.22 |
| 1-inch | $118.96 |
| 1.5-inch | $201.22 |
| 2-inch | $309.27 |
| 3-inch | $675.63 |
2026 Residential Water Consumption Rates
Bellevue measures water consumption in CCF. One CCF equals approximately 748 gallons.
| Bi-Monthly Consumption | Rate per CCF |
|---|---|
| First 11 CCF | $5.27 |
| Above 11 through 17 CCF | $6.70 |
| Above 17 through 45 CCF | $8.78 |
| Above 45 CCF | $12.55 |
Example: For a residence with a 5/8-inch meter using 10 CCF in a two-month period, the water meter charge is $67.22 and the water consumption charge is $52.70. That makes $119.92 in basic water charges, before wastewater, stormwater, taxes or any additional applicable charges.
Other meter sizes, irrigation accounts, commercial accounts and multifamily properties have different charges.
Official source: Bellevue Utilities Budget and Rates and the 2026 Utility Rate PDF.
Understanding Your Bellevue Utility Bill
Bellevue Utilities bills every two months. Payment is due 30 days after the bill date, and the billing date cannot normally be changed because meters are read on a scheduled cycle.
The top-right area of your statement contains the bill date, due date, previous balance, previous payment, current charges, adjustments and total due. The top-left area shows the service dates and address.
Why Do You Have Charges When You Used No Water?
Some utility charges are fixed. Bellevue explains that flat-rate charges continue while the property remains connected to the water or sewer system, even when no water is consumed.
Check your statement for the following:
- Water service charge: Based on water meter size.
- Water consumption charge: Based on the amount used.
- Wastewater charge: Includes applicable sewer service and usage charges.
- Storm and surface water charge: Related to drainage and stormwater infrastructure.
- Previous balance: An amount remaining from an earlier statement.
- Payment or adjustment: Credits or payments applied to the account.
Read the city’s Understanding Your Utility Bill page for a detailed bill explanation.
Start, Stop or Transfer Bellevue Water Service
If you are moving to or from a Bellevue property, contact the city’s utility billing department to request the appropriate service change.
Request Water Service for a New Property
- Confirm that the property receives service from Bellevue Utilities.
- Visit the Bellevue customer portal.
- Choose Online Forms and locate the start, transfer or stop service request form.
- Provide the service address, requested effective date and the required contact details.
- Submit the form and follow any additional instructions from Bellevue Utilities.
- Contact 425-452-6973 if you need assistance with an upcoming move.
Important Rules for Landlords and Tenants
Bellevue bills the service property, and property owners remain responsible for utility charges at that address. A tenant may obtain secondary portal access to review usage or bills, but this does not transfer the owner’s billing responsibility.
For tenant portal registration, the city indicates that the tenant needs the utility account number, account holder’s name and billing ZIP code.
New residential tenants may also request a wastewater average adjustment after receiving two full-cycle utility bills, so the calculation can reflect their own consumption rather than the previous tenant’s usage.
See Bellevue Owner-Tenant Services for details.
Report Water Leaks, Low Pressure or Utility Emergencies
If your home has no water, unusually low pressure or a suspected leak, first determine whether the problem is limited to your property or affects nearby homes.
- Check multiple fixtures. A problem affecting only one faucet may involve internal plumbing.
- Look for a wider interruption. If neighbors also have low pressure or no water, the problem may involve the utility system.
- Check for visible leaks. Look for wet ground, running toilets, unusual moisture or water escaping from plumbing.
- Report the issue. Call 425-452-6973 for routine customer service.
- Use the emergency number for serious problems. For water main breaks, flooding, sewer overflows or pollutant spills, call 425-452-7840.
24-hour Bellevue Utilities emergency number: 425-452-7840.
Official guidance: City of Bellevue Water Leaks.
High Water Bill? Check for Leaks and Unusual Consumption
Because Bellevue uses bi-monthly billing, an increase may reflect several weeks of unexpected water use. Start with the actual consumption figures instead of comparing only the total dollar amount.
How to Investigate a Higher Bill
- Sign in to the Bellevue utility portal.
- Open your account’s water usage information.
- Compare the current period with the previous billing period and seasonal usage history.
- Check toilets, sinks, outdoor faucets, irrigation systems and other plumbing fixtures.
- Review any potential leak or high-use notifications shown in your portal account.
- If consumption remains unexplained, call Bellevue Utilities Billing at 425-452-6973.
Useful Bellevue-specific detail: Property owners can request a one-time leak adjustment when eligible under the city’s policy. Tenants should report leaks promptly to the owner or property manager because the city identifies the property owner as responsible for associated costs.
Additional guidance: Owner-Tenant Services and Leak Adjustments.
2026 Bellevue Water Bill Assistance Programs
Bellevue offers utility bill assistance for qualifying residents facing financial hardship. Assistance options depend on household income, age, disability-related eligibility, billing arrangements and program requirements.
Long-Term Utility Bill Assistance
Qualifying customers directly billed by Bellevue Utilities may receive a 70% discount on eligible basic utility costs. Residents who pay indirectly through a landlord or third-party billing service may qualify for a rebate instead.
The city also provides relief options for eligible older residents, qualifying residents with disabilities, and households with in-home dialysis needs.
Short-Term Help With an Overdue Bill
Bellevue’s Emergency Assistance Program and Neighbors Helping Neighbors program support eligible households experiencing qualifying financial difficulties.
- Visit Bellevue Utility Bill Assistance.
- Choose long-term assistance, emergency assistance or Neighbors Helping Neighbors based on your situation.
- Review the current eligibility and income guidelines.
- Prepare the requested identification, residency and income documents.
- Complete the official online or paper application.
- Keep a copy of the submission and respond if the program administrator requests additional information.
Assistance phone: 425-452-5285
Email: UtilityAssistance@bellevuewa.gov
The city’s 2026 assistance page lists October 30, 2026 as the application deadline for its annual discount and rebate programs. Emergency Assistance and Neighbors Helping Neighbors are listed as year-round programs.
Payment Arrangements
If you cannot pay your bill on time, call Bellevue Utilities Customer Service at 425-452-6973 and ask about a payment arrangement. Confirm the payment schedule and any account conditions directly with the city.
Bellevue Utilities Contact Numbers and Office Information
| Service | Contact |
|---|---|
| Water bill and customer accounts | 425-452-6973 |
| Pay by telephone | 425-452-6979 |
| 24-hour water and sewer emergencies | 425-452-7840 |
| General utilities questions | 425-452-6932 |
| Utility bill assistance | 425-452-5285 |
| Garbage and recycling billing | 425-452-4762 |
Billing customer service hours: Monday–Friday, 8 AM–5 PM.
Billing email: MyUtilityBill@bellevuewa.gov
General utilities email: Utilities@bellevuewa.gov
For mailed bill payments, use the Bellevue City Treasurer remittance address in Seattle, not the Bellevue City Hall street address.
Garbage billing clarification: Bellevue contracts with Republic Services for garbage, recycling, and food and yard waste services. Republic Services handles these bills separately from Bellevue’s drinking water, wastewater and stormwater billing.
Frequently Asked Questions
What is the official Bellevue Water Utility bill payment website?
Use the city’s official My Utility Account page. It provides access to the secure payment portal, one-time guest payments and recurring payment options.
What is the Bellevue water bill customer service phone number?
Call 425-452-6973 for questions about water bills, customer accounts, payment arrangements and utility billing.
Can I pay my Bellevue water bill without registering online?
Yes. The city’s customer portal includes a one-time guest payment option. You can also pay by phone, mail, bank bill pay or at approved in-person locations.
What is the Bellevue Water Utility payment phone number?
Call 425-452-6979 to use the city’s phone payment option.
Is there a fee for online Bellevue water bill payments?
Electronic-check payments from bank accounts are free. Credit and debit card transactions are subject to a processing fee displayed during payment.
How often does Bellevue Utilities send water bills?
Every two months. Bills cover drinking water, wastewater and storm and surface water, and payment is generally due 30 days after the bill date.
Where can I find my Bellevue utility account number?
Check your latest utility statement. Bank bill-pay instructions specify a seven-digit account number. Contact the utility billing office if your statement is unavailable.
Can a tenant create a Bellevue Utilities login?
Yes. A tenant may register for secondary portal access when the required account information is available. The property owner remains responsible for utility charges.
Who should I call about a water main break in Bellevue?
Call the Bellevue Utilities 24-hour emergency line at 425-452-7840 for major water leaks, water main breaks, flooding, sewer overflows and similar utility emergencies.
Can I get assistance with an overdue Bellevue water bill?
Yes. Bellevue provides payment arrangements and several assistance programs for eligible residents. Call billing at 425-452-6973 or the utility assistance office at 425-452-5285.
Official City of Bellevue Utility Resources
- Utility Bill Payment and Account Login
- Secure Bellevue Customer Portal
- Official Billing FAQs
- Understanding Your Utility Bill
- Utility Rates and Budget
- 2026 Official Water, Sewer and Stormwater Rate Sheet
- Owner and Tenant Utility Services
- Utility Bill Assistance Programs
- Water Leak and Emergency Guidance
Information reviewed: October 23, 2026. Payment options, utility rates and program eligibility may change. Confirm transaction-specific details with the City of Bellevue before paying or submitting an application.
Independent publication notice: WaterUtilities.org is an independent information website and is not operated by or affiliated with Bellevue Utilities or the City of Bellevue. Utility bill payments and account changes must be completed through official city services.