Boca Raton Water Utilities 2026: Bill Pay, Login & Phone

How to Pay Your Boca Raton Water Bill Online

Boca Raton offers a customer portal that operates 24 hours a day, seven days a week. Through the portal, customers can view balances, access statements, review billing history and make payments using supported cards or electronic bank-account methods.

1. Open the official payment website. Go to Boca Raton Utility Customer Portal.
2. Sign in or create an account. Existing users should enter their account credentials. First-time users should follow the registration instructions.
3. Have your latest statement ready. The city uses a customer-account number combination printed near the upper-right corner of the water bill.
4. Review the utility account. Check the account holder, service address, current balance and billing due date.
5. Choose a payment method. The city accepts Visa, Mastercard, American Express and Discover through its online system. Electronic check and bank-account options are also available through the portal.
6. Check the amount and any processing fee. Confirm the total before authorizing the payment.
7. Save your payment confirmation. Retain the receipt until the transaction appears in your account history.

If you submitted a payment but your balance remains unchanged, check transaction history before trying again. Call 561-393-7750 if you need help confirming whether the payment was received.

Boca Raton Water Utility Login and New Account Registration

The city’s online portal is used for both billing and account management. Registered customers can view up to two years of comparative water-consumption information, access copies of bills and maintain certain account details.

Log In to Your Existing Water Account

1. Visit the official utility login.
2. Enter the requested login credentials.
3. Open the relevant utility account after authentication.
4. Choose the available option to view a bill, check payment history, pay the balance or manage automatic payments.

Register for the First Time

1. Open the official Customer Portal and select the account-registration option.
2. Find the customer-account number combination on your newest Boca Raton water statement.
3. Enter the customer information requested by the registration system.
4. Establish a permanent PIN or other required login credentials.
5. Complete any additional verification shown by the portal.
6. Sign in and confirm that the correct service address is linked to the account.

Cannot Find Your Account Number?

The city introduced a revised customer-account number with its updated billing system. Check the upper-right section of your current bill rather than an old saved payment confirmation.

If you use your bank’s bill-pay service, update the stored Boca Raton customer-account number when needed. Otherwise, payments can be delayed or credited incorrectly.

For registration or login help, contact CustomerServiceWater@myboca.us or call the Water Billing Department.

Water Bill Payment Options and Processing Fees

Boca Raton supports online payments, automatic bank drafting and check payments. Customers who need another payment arrangement should contact the billing office for instructions.

Are There Credit Card Payment Fees?

The city’s October 1, 2026 municipal fee schedule allows a nonrefundable convenience fee of up to 2% of the transaction amount for certain credit or debit card payments through city electronic payment channels.

The actual fee depends on the transaction and payment service. Review the portal’s final confirmation screen before submitting a payment.

Official fee schedule: Boca Raton Municipal Facilities and Services User Fee Schedule.

Set Up Automatic Water Bill Payments

1. Log in to the city’s Customer Portal.
2. Open the automatic payment or bank-drafting option.
3. Select an available checking, savings or supported card payment method.
4. Enter the required payment details.
5. Review the authorization terms and confirm enrollment.
6. Check your next statement to verify that automatic payment is scheduled.

The city states that automatic bank drafting withdraws the bill amount on the due date. Keep enough available funds to avoid a returned payment.

When Is a Boca Raton Water Bill Due?

Boca Raton generally bills water customers every two months, covering approximately 60 days of service. The statement may also include wastewater and garbage-related charges.

The city instructs customers to make sure payment is received within 30 days of the billing date.

What If You Cannot Pay Before the Deadline?

Call 561-393-7750 before your bill becomes overdue. Explain the amount due, your account status and when you expect to make payment.

Ask whether additional time or another payment arrangement is available. The city does not guarantee that every request will be approved, so confirm the terms directly with Customer Care.

Start, Stop or Transfer Boca Raton Water Service

Residents who move into a home or rental property generally need to establish water service with the provider responsible for the address. The City of Boca Raton requires an application and supporting occupancy information.

How to Start a New Water Account

1. Open the city’s official water service policies.
2. Select the Customer Portal to access the new-service application.
3. Complete the application with the applicant’s name, service address and requested service details.
4. Prepare a copy of the lease if you are renting, or a home settlement statement if you are the property owner.
5. Submit the application and documents at least 24 hours before the requested service date.
6. Confirm the required deposit and service activation arrangements.

How Much Is the Water Service Deposit?

Boca Raton requires a deposit based on the meter size and whether the service address is within or outside the city limits.

These are the typical amounts published in the city’s service policies, not a universal quote for every account. Larger meters, property classifications or special circumstances may have different requirements.

The city bills the deposit when the account is opened, with payment generally due within 30 days. Deposits earn annual interest and are refundable when the account is closed, subject to the account balance and applicable rules.

Stop or Transfer Service When Moving

1. Sign in to the official utility portal.
2. Find the available service termination or transfer option.
3. Enter the current service address and requested ending date.
4. If transferring service, provide the new address and the required application details.
5. Review any deposit difference between the old and new service locations.
6. Submit the request and verify the final billing arrangements.

When you transfer between properties, the required deposit may change. The difference can be billed or refunded depending on the account.

Boca Raton Water Rates and What Appears on Your Bill

Your city utility statement combines water-consumption charges with fixed service fees. Sewer and garbage charges can also appear on the same statement, so the total amount is not necessarily the cost of drinking water alone.

The city’s October 2026 fee schedule describes the water rate as the combination of a customer charge, capacity charge and commodity charge. Rates vary based on meter size, consumption and customer classification.

Important for properties outside city limits: Boca Raton’s fee schedule provides for a 25% surcharge on water-related service fees and rates outside the municipal corporate limits, under its applicable ordinance.

For exact current water and sewer rates, check the official October 1, 2026 fee schedule. Do not estimate a bill using only a statewide average water price because local rates and meter charges differ.

Why Is Your Bill Higher Than Expected?

Because Boca Raton bills approximately every 60 days, a single statement can represent two months of water and sewer service. Seasonal irrigation, a running toilet, a leak or a past-due balance can increase the final amount.

Review the usage chart in the Customer Portal to compare consumption over the previous two years. This is especially helpful when comparing a summer billing period with the same season the previous year.

High Water Bill or Possible Leak: What to Do

If your bill rises unexpectedly, start by checking the water consumed rather than only the amount owed.

1. Open the Customer Portal. Review current and historical water consumption.
2. Compare similar billing periods. Use the two-year usage chart to compare the same season.
3. Inspect toilets and faucets. Check for water running when fixtures are not in use.
4. Review irrigation settings. Look for additional sprinkler cycles, broken heads or leaking outdoor pipes.
5. Look for concealed leaks. Damp soil, unusually wet landscaping or ongoing water use may require professional inspection.
6. Contact Water Billing. Call 561-393-7750 if you believe a reading or account charge is incorrect.

How to Check Your Water Meter

If the meter is accessible and safe to observe, turn off all water-using fixtures and appliances inside the home. Note the meter reading or leak-indicator movement without touching utility-owned seals or equipment.

If the reading continues increasing when no water should be in use, investigate a possible leak with a qualified plumber.

Boca Raton provides an official Reading Your Water Meter & Leak Detection resource from its Water Billing page.

Ask the utility about its current adjustment or billing-review policy if a documented leak caused abnormal consumption. Do not assume every water leak qualifies for a refund.

Report a Boca Raton Water Emergency or Sewer Backup

The Utility Services Department handles water-system operations, including water mains, treatment facilities and wastewater infrastructure. It provides separate numbers for billing questions and operational emergencies.

No Water or Low Water Pressure?

1. Check whether the problem affects multiple faucets.
2. Ask whether nearby properties are experiencing the same issue.
3. Check for a city announcement about water-main work or a service interruption.
4. Contact the Utility Services Department if you suspect a public water-system problem.
5. Provide the full service address, time the problem started and any visible signs of a leak.

For a severe water leak near an electrical hazard, stay away from the affected area. Never operate or open city water meter equipment without authorization.

Official department: Boca Raton Utility Services.

Who Supplies Water in Boca Raton?

Not every Boca Raton postal address belongs to the same water utility service area. This is particularly important for residents in unincorporated western Palm Beach County.

City of Boca Raton Utility Services

The municipal Utility Services Department serves customers within city limits and some nearby unincorporated areas. The city’s published customer information identifies approximately 28,000 in-city residential customers and 6,500 customers in unincorporated Boca Raton service areas.

Official city utility: myboca.us
Water Billing: 561-393-7750

Palm Beach County Water Utilities

Some Boca Raton-area residents receive service from Palm Beach County Water Utilities Department rather than the city. These are separate billing systems.

County utility website: Palm Beach County Water Utilities
County customer service for Boca Raton: 561-278-5135

Water Treatment and Drinking Water Quality

Boca Raton’s municipal drinking-water system uses a treatment facility with a published capacity of approximately 70 million gallons per day. The facility is located at the city’s Utility Services complex near Glades Road and Interstate 95.

The city publishes an annual Water Quality Report, also called a Consumer Confidence Report, covering drinking-water testing and treatment information.

Use the official Utility Services website to find the newest report and current drinking-water advisories.

Boca Raton Water Billing Office, Hours and Directions

City of Boca Raton – Water Billing
201 W Palmetto Park Road, Suite 152
Boca Raton, FL 33432

Hours: Monday–Friday, 8 AM–4:45 PM
Billing phone: 561-393-7750
Fax: 561-393-7855
Email: CustomerServiceWater@myboca.us

Get directions to the Water Billing office

Utility Services Operations Office

City of Boca Raton Utility Services
1401 Glades Road
Boca Raton, FL 33431

Main phone: 561-338-7300
Emergency: 561-338-7339

The Glades Road location is associated with utility operations. For ordinary water-bill questions, use the Palmetto Park Road customer billing contact rather than going directly to the treatment facility.

Frequently Asked Questions

Official Boca Raton Water Utility Resources

• Boca Raton Water Billing — portal access, customer service and billing information.
• Official Customer Portal — bill payment, login and account management.
• City Online Payments — official payment link and fraud warning.
• Water Service Policies — deposits, due dates and service changes.
• 2026 Municipal Fee Schedule — water charges, deposits and related fees.
• Utility Services Department — service areas, water treatment and official notices.
• Water and Wastewater Services — drinking-water supply and treatment information.
• Resident Resources — city service contacts and utility assistance routes.

Information reviewed: October 23, 2026. Utility charges, payment options, deposit requirements and customer service procedures may change. Confirm account-specific information using the City of Boca Raton’s official resources.

Independent information notice: WaterUtilities.org is not affiliated with or operated by the City of Boca Raton or Palm Beach County Water Utilities. We do not collect utility payments, access customer accounts or dispatch emergency crews. All official transactions must be completed through the responsible utility provider.