Baytown Water Utility 2026: Bill Pay, Login & Phone

How to Pay Your Baytown Water Bill Online

The City of Baytown uses its Utility Services customer portal for online water, sewer and garbage payments. The portal is accessible at selfservice.baytown.org/css.

If this is your first time using the newer system, you must register and link your existing utility account before accessing its billing features.

Step-by-Step Online Bill Payment

1. Open the official Baytown portal. Visit Baytown Utility Services. Use a browser with JavaScript and cookies enabled because the application requires them.
2. Sign in or register. Select Log In in the upper-right corner. Returning portal users can sign in, while first-time users must create a profile.
3. Access Utility Billing. Once signed in, find Baytown Utility Billing in the menu and select Utility Billing.
4. Choose your account. Select the linked utility account. If it does not appear, complete the account-linking process explained below.
5. Review the current amount due. Verify the utility service address, outstanding balance and payment deadline.
6. Select the payment option. Follow the portal’s instructions to pay using an available bank-account or credit/debit-card method.
7. Review processing charges. Credit and debit card payments carry a 4% convenience fee. Check the final amount before authorizing the transaction.
8. Submit and save the confirmation. Keep the payment reference until the amount appears on your utility account.

Official payment instructions: City of Baytown Utility Bill Payment.

Baytown Utility Login and New Portal Registration

The updated online system uses a two-part setup: first create a user profile through Tyler Identity, then link your Baytown utility billing account.

You will need both your Customer ID and Account Number, which are printed on your utility bill. If you cannot locate them, email ubservice@baytown.org.

Create Your Online Profile

1. Open Baytown Utility Billing.
2. Click Log In in the top-right corner.
3. Choose an available Google, Apple, Microsoft or Facebook sign-in option, or select Sign up to register using an email address.
4. If registering with email, enter the information requested and complete the signup process.
5. Check your inbox for a message from Community Access Id.
6. Open the message and select Activate account.
7. Return to the Baytown portal and sign in.

Link an Existing Water Account

Creating a login alone is not enough. You must connect the utility billing account to your new profile.

1. Sign in to the portal using your newly created profile.
2. From the left navigation menu, choose Baytown Utility Billing.
3. Select Utility Billing, then Accounts.
4. Click Link to Account.
5. Enter your account ID and Customer ID (CID) from your bill or the information provided by the city.
6. Click Submit.
7. Return to your accounts page and confirm the correct service account is displayed.

For screenshots of the actual registration process, the city provides an official portal registration guide (PDF).

What Can You Do After Logging In?

• Review utility bills and previous statements.
• Check water and sewer usage.
• Make eligible online payments.
• Choose paperless billing.
• Receive available email or text billing notifications.
• Manage utility accounts connected to your profile.

If login verification fails, check the Customer ID and Account Number carefully. For help linking an existing account, call 281-420-6515.

All Baytown Water Bill Payment Methods

Customers who prefer not to use the online portal can pay in person, by mail, through automatic bank draft or at participating third-party retail payment locations.

Pay Your Baytown Water Bill in Person

City of Baytown Utility Services
315 W. Texas Avenue
Baytown, TX 77520

Payment counter hours:
Monday–Thursday: 7:30 AM–5:30 PM
Friday: 7:30 AM–11:30 AM

The utility office does not offer a drive-through payment window. Night deposit boxes are available at the front and rear of the building.

Get directions to Baytown Utility Services

Mailing Address for Water Bill Payments

City of Baytown Utility Services
P.O. Box 738277
Dallas, TX 75373-8277

Write the account number on your check or money order and include the payment stub. Do not mail cash.

For general correspondence rather than bill remittance, Utility Services lists P.O. Box 424, Baytown, TX 77522-0424.

Baytown Water Bill Due Dates and Late Fees

Baytown uses two monthly billing cycles based on the property’s location. You cannot select or change the assigned cycle.

The exact date is printed on the bill. Customers generally have approximately 14 days after the statement is mailed to pay without penalty.

If your statement has not arrived about ten days before the expected deadline, contact Utility Services rather than waiting for another bill.

Late Fees and Delinquent Accounts

Baytown’s published fees include:

• Late payment charge: 10% of the applicable delinquent bill.
• Delinquent/disconnection processing fee: $50.
• Returned check: $30.
• Transfer of service: $25.

The city provides a delinquency notice before scheduled service interruption. Paying late through the online system may not stop an already scheduled disconnection unless customer service confirms the payment.

Source: Baytown Water Utility Accounts and Fees.

What to Do if Baytown Water Service Was Disconnected

If your City of Baytown utilities were disconnected for nonpayment, the delinquent balance must be paid before restoration.

1. Confirm your current balance. Call 281-420-6515 and ask what must be paid to restore service.
2. Pay the required amount. Use an accepted utility payment method.
3. Report an online payment. If you paid through the portal, email the confirmation number to ubservice@baytown.org or call the utility office.
4. Meet the processing deadline. The city lists 5:30 PM Monday–Thursday and 11:30 AM Friday for payment confirmation to qualify for next-business-day restoration.
5. Confirm reconnection status. Ask whether the account is cleared for service restoration.

Baytown generally restores disconnected utility service the next business day after the required payment and confirmation conditions are met. It does not guarantee immediate restoration.

Do not remove a meter lock, operate a sealed meter or attempt to restore disconnected utility service yourself. Unauthorized use and meter tampering can result in substantial charges.

Payment Arrangements and Local Bill Assistance

If you cannot pay your full water bill, Baytown may approve an arrangement for an eligible customer before service is disconnected.

Important 2026 rule: Effective April 6, 2026, the city limits payment arrangements to two within a 12-month period.

How to Request a Payment Arrangement

1. Check your current utility balance and payment deadline.
2. Call 281-420-6515 before disconnection.
3. Ask whether your account qualifies for an arrangement.
4. Follow the city’s instructions for requesting approval; an in-person request may be required.
5. Confirm the agreed payment dates and amounts.
6. Continue paying new current bills by their regular due dates.

The arrangement extends the due date for the approved past-due balance only. If the customer fails to meet the agreement, the arrangement becomes void and service may be disconnected.

Local Organizations That May Help

These organizations are independent of Baytown Utility Services. Financial assistance is subject to each organization’s eligibility requirements and available funds.

For the city’s current arrangement rules and assistance contacts, see Billing Information and Due Dates.

Start New Baytown Water and Sewer Service

New Baytown customers can apply for residential water and sewer service online. Before starting, prepare proof that you own or rent the property.

Application Requirements

• Completed utility service application.
• Acceptance of the water and sewer service contract.
• Proof of property ownership or a signed lease agreement.
• Valid driver’s license or identification card.
• Required deposit and connection charge.
• Payment of any outstanding previous utility account balance, if applicable.

How to Apply Online

1. Open the official application. Visit Baytown Residential Utility Service Application.
2. Read the requirements. Confirm which identification and property documents apply to your situation.
3. Complete the online form. Enter your name, contact information, service address and requested activation information.
4. Provide supporting documents. Upload or submit the identification and ownership or lease documents required by the application.
5. Review the deposit and service fee. Pay the amount required to establish the new account.
6. Submit the application. Complete any final verification steps and retain the confirmation.
7. Confirm activation. Baytown does not offer same-day new service. Once the account is established, service is generally activated the next business day, excluding situations such as properties under construction.

2026 New Service Deposits and Charges

Typical initial residential charges: A homeowner may need $130 for the $100 deposit plus $30 connection fee. A renter may need $230 for the $200 deposit plus $30 connection fee. Other account-specific amounts may apply.

For an owner without the required signed ownership documentation, the city may initially assess the $200 tenant deposit until the proper documents are supplied.

Transfer or Stop Baytown Utility Service

Moving between properties within Baytown? Contact Utility Services to transfer the service account and settle any required balance.

The published transfer fee is $25, and the account must be paid up to date.

The city explains that the Customer ID remains associated with the customer, while the utility account number is associated with the property. After service is opened at a new address, the online account may need to be linked to the new account number.

Before Moving Out

1. Contact Utility Services at 281-420-6515.
2. Request the final service date and ask how to close or transfer the account.
3. Confirm whether any outstanding charges must be paid first.
4. Provide forwarding information for final billing and deposit refunds.
5. Keep the final bill and confirmation for your records.

When an account closes, the utility deposit is applied to the final bill. If money remains after the balance is settled, the city refunds the credit by check after final billing is processed.

Baytown Water Rates and How Your Bill Is Calculated

A Baytown utility statement can include water, sewer, garbage, recycling and Municipal Drainage Utility Service (MDUS) charges. The total is not necessarily a charge for drinking water alone.

The city’s published billing explanation illustrates how residential water usage is charged in blocks of 1,000 gallons.

Residential Rate Example Published by Baytown

The city’s illustrated bill also uses an $11.82 water base charge and a $12.76 sewer base charge.

Important: These figures appear in Baytown’s published sample calculation and should not be treated as independently confirmed October 2026 tariff rates. For the legally applicable current amounts, follow the rate information and municipal code linked from the official billing page.

Why Water Usage Is Not the Entire Bill

The city’s sample for a customer using 5,000 gallons shows water consumption charges, base charges, sewer consumption, garbage and recycling, and MDUS charges.

MDUS stands for Municipal Drainage Utility Service. For questions about this part of the bill, the city refers customers to its Storm Water Division at 281-420-5384.

When comparing bills, separate the fixed service charges from the variable water and sewer consumption charges. This makes it easier to identify whether higher usage, a rate change or another city service caused the increase.

Why Is My Baytown Water Bill So High?

A water bill can increase because of more gallons used, running toilets, outdoor irrigation, leaking plumbing or additional unpaid charges on the account.

Check the Meter Reading and Usage

Baytown uses electronic drive-by meter reading equipment. The meter transmits readings through a Meter Interface Unit, and customers are billed in thousands of gallons.

The city explains that its billing reading omits the two rightmost digits from the full meter reading when determining the billed usage.

1. Open your latest bill. Find the previous and current meter readings.
2. Compare billed consumption. Check how many thousand gallons were recorded.
3. Look for household leaks. Inspect toilets, outdoor faucets, water heaters and accessible plumbing.
4. Check outdoor water use. Review lawn irrigation schedules, hoses and any recent changes in water usage.
5. Review non-water charges. Check whether garbage, drainage, sewer or previous unpaid amounts increased the total.
6. Request assistance if needed. Call Utility Services at 281-420-6515 if you believe the meter reading or charges are incorrect.

Meter Testing and Reread Charges

The city’s published service fee schedule lists:

• Meter test: $60.58.
• First meter reread: $10.
• Additional reread: $25.
• Damaged meter register: $60.58.

Confirm when a fee applies before requesting an inspection. Do not tamper with a city meter or remove a meter lock.

Can Baytown Adjust a Water Bill After a Leak?

Baytown provides a formal leak-adjustment process that can reduce certain qualifying sanitary sewer charges after a documented leak. It does not mean every high water bill will receive a water-charge refund.

How to Request a Leak Adjustment

1. Locate and repair the leak.
2. Document the repair, including the date, location and work performed.
3. Open Baytown’s official Leak Adjustment page.
4. Review the adjustment policy and choose the English or Spanish application.
5. Complete the required application and provide supporting documentation.
6. Submit the request following the city’s instructions.
7. Contact Utility Services if you need help understanding the decision.

The policy uses previous water consumption to calculate an average. Where six months of comparable history are unavailable, the city may use a shorter period with at least two qualifying months.

The adjustment is based on qualifying sewer charges above the calculated average and is limited to no more than two consecutive months.

Water Main Breaks, Sewer Problems and Emergency Contacts

Utility billing and emergency water operations are different services. If water is flowing into the street, a sewer line is backing up or a utility-related problem occurs outside office hours, contact the appropriate city department.

For a water main break, provide the nearest street address or intersection, visible conditions and the approximate time the issue began.

If water is leaking inside your home, use the appropriate private shutoff valve only when it is safe to do so. A licensed plumber may be necessary for private plumbing repairs.

2026–2027 Baytown Water Meter Replacement

The City of Baytown lists a 2026–2027 meter replacement initiative on its Water Information page.

If city personnel or contractors are scheduled to visit your property for meter-related work, check the city’s published project information or contact Utility Services to confirm the visit.

Do not provide payment information to an unexpected visitor claiming that a water meter must be replaced immediately. Verify the purpose of the work through an official city contact first.

Project information: City of Baytown Water Information.

Frequently Asked Questions

Official Baytown Utility Services Resources

• Baytown Utility Bill Payment — online payment options and portal instructions.
• Baytown Customer Portal — billing login and online account access.
• New Portal Setup Guide — illustrated registration and account linking.
• Water Utility Accounts — billing cycles, deposits and account service fees.
• Billing Information and Due Dates — payment deadlines, rate examples and arrangements.
• Water Services FAQs — payment methods, meter readings and service questions.
• Residential Service Application — new water service requirements and online application.
• Commercial Service Application — business utility accounts.
• Leak Adjustment Policy — eligibility and application documents.
• Baytown Water Information — water programs and meter replacement updates.
• Utility Services Contacts — official phone numbers, office and email information.

Information reviewed: October 23, 2026. Payment portal instructions, account requirements, fees and contact information were checked against City of Baytown resources. Rates and service conditions may change; verify the current tariff and urgent payment instructions with the city.

Independent information notice: WaterUtilities.org is not operated by or affiliated with the City of Baytown. This guide provides utility information and direct official links. We do not accept payments, access private billing accounts or dispatch utility personnel.