Apopka Water Utilities 2026: Bill Pay, Login & Phone

How to Pay Your Apopka Utility Bill Online

Apopka uses an online billing system hosted by Edmunds GovTech. The city accepts Visa, Mastercard, American Express and Discover credit or debit cards through its official payment portal.

1. Open the official portal. Visit Apopka Online Utility Billing.
2. Find your account. Follow the portal’s account lookup or sign-in instructions. Keep your current utility bill nearby.
3. Enter the required information. Your utility account number and four-digit account PIN are printed on your statement.
4. Review your balance. Confirm the account belongs to your service address and check the payment due date.
5. Select Make a Payment. Apopka states that this option becomes active when the account has an outstanding balance.
6. Enter your payment details. Select an accepted card and review the amount and any transaction fee displayed.
7. Complete the transaction. Submit the payment and save the confirmation or receipt for your records.

Where Is the Apopka Utility Account PIN?

Your account number and four-digit PIN are printed on the monthly utility statement. The automated payment system also uses this information.

If you cannot find the statement, contact the Utility Billing office at 407-703-1727. Have your name and service address ready so the city can help locate your account.

Payment Not Showing or Portal Not Working?

First check whether a transaction confirmation was issued. Avoid submitting the same payment twice if the website stops responding after authorization.

If the portal cannot locate your account, verify the account number and PIN. You can also use the official automated payment phone number, 1-866-784-0082, or contact Utility Billing during office hours.

Other Ways to Pay Your Apopka Water Bill

The city offers several alternatives to online card payments, including automated telephone payments, free ACH AutoPay, Amscot cash payments, mail and in-person service.

Pay by Phone

1. Call 1-866-784-0082.
2. Have the account number and four-digit PIN from your bill ready.
3. Follow the automated payment prompts.
4. Choose an available card or ACH payment option.
5. Confirm the transaction total and save your confirmation number.

Pay With Cash at Amscot

The city accepts utility payments at Amscot locations seven days a week. Bring the current utility statement so the payment can be applied to the correct account.

Amscot charges a non-refundable $1.50 convenience fee, which goes to Amscot rather than the City of Apopka. Only cash payments are accepted for this service.

Find a participating location through Amscot’s official website or call 1-800-801-4444.

Mailing Address and Drop Box

City of Apopka Utility Billing
150 E. 5th Street
Apopka, FL 32703

The payment drop box is outside the City Hall Annex Water Office. Do not place cash in the box. Payments deposited after 8 AM are processed the next business day.

Set Up Apopka AutoPay and Receive Bills by Email

Apopka offers ACH AutoPay from checking or savings accounts. The city does not charge a fee for this service, and the monthly bill amount is deducted on the due date.

How to Enroll in ACH AutoPay

1. Open the official Utility Billing Forms page.
2. Select the E-Bill and ACH AutoPay online form.
3. Enter the requested customer and utility account information.
4. Provide the required banking authorization details.
5. Submit the completed request.
6. Check your next bill to confirm that automatic drafting is active before relying on it.

Even with AutoPay, you will continue receiving monthly utility statements showing consumption, amount owed and due date.

One-Time $5 Credit for Paperless Billing

Apopka currently advertises a one-time $5 utility account credit for signing up for eBills. Customers receive their monthly statement by email as a PDF instead of receiving a paper copy.

Use the city’s eBill enrollment page to apply. The credit is reflected on a later statement under the city’s published offer.

Apopka Water and Sewer Rates Effective October 1, 2026

The City of Apopka updated its utility rates effective October 1, 2026. The city states that the new charges will appear on November 2026 utility statements.

Residential Water Charges

Water usage is billed in increasing consumption tiers. The first 6,000 gallons are charged at the lowest published usage rate; higher amounts enter the next tiers.

Residential Sewer Charges

The published monthly residential sewer base charge is $27.87. The consumption charge is $4.63 per 1,000 gallons, with billable usage capped at 12,000 gallons for the stated residential sewer classification.

The city lists a maximum residential sewer charge of $83.45 under this rate structure.

Example: Household Using 5,000 Gallons

For a standard residential account using 5,000 gallons in one billing month:

• Water base charge: $13.10
• Water usage: 5 × $2.42 = $12.10
• Water subtotal: $25.20
• Sewer base charge: $27.87
• Sewer usage: 5 × $4.63 = $23.15
• Sewer subtotal: $51.02

Illustrative water and sewer total: $76.22.

This example excludes garbage, reclaimed-water service, stormwater charges and any other applicable account charges.

All current rate tables are published on the official Apopka Billing & Rates page.

How to Start Water Service in Apopka

If you are moving into a house or apartment served by the City of Apopka, you can apply online. You do not normally need to visit the office unless you want to request same-day service.

New Customer Application Steps

1. Open the city’s New Service page.
2. Choose the online utility service application or open the Utility Billing Forms page.
3. Select New Customer.
4. Provide the requested customer name, service address, billing address and preferred start date.
5. Complete the required identification and occupancy details.
6. Review the deposit amount and the $35 service initiation charge.
7. Submit the form and complete the city’s deposit payment instructions.
8. Wait for the city to process the request and confirm service activation.

The city generally processes online utility requests within 3–5 business days. Do not select a Saturday or Sunday service date.

Need Water Turned On Today?

Same-day connection requests must be made in person at the Utility Billing Office, 150 East 5th Street. The city accepts same-day service requests until 3 PM, depending on availability and completion of requirements.

2026 Residential Utility Deposits

The deposits below are based on the city’s schedule effective October 1, 2026.

A residence receiving both water and sewer services would have a combined standard deposit of $155. The $35 initiation fee is separate and is generally charged on the first bill.

Customers with additional services may have higher combined deposits. Ask the city to confirm the exact services assigned to your address.

Stop Water Service or Change Your Billing Address

If you are moving out, do not rely on the next resident to close your account. Apopka states that customers remain responsible for service charges until cancellation is requested.

Cancel Apopka Utility Service

1. Visit the official Utility Billing Forms page.
2. Select Cancel Service.
3. Enter the service address and account-holder information requested.
4. Choose the termination date.
5. Provide updated contact or forwarding details if requested.
6. Submit the form and keep a copy of the confirmation.

The city asks customers to provide at least 24 hours’ notice for cancellation. Standard online form processing may take 3–5 business days.

For an urgent termination request, call 407-703-1727 to confirm the earliest available date.

Update Your Mailing Address

If you still live at the service property but want to receive bills at a different address, use the Update Customer Information form on the city’s official Forms page. You can also call Utility Billing to request assistance.

Late Payments, Water Shutoffs and Reconnection Fees

Apopka utility statements are issued monthly and represent approximately 30 days of service. The city’s published customer application states that payment is due within 20 days and a 10% late charge applies to delinquent amounts.

Current Published Service Fees

Fees come from the city’s October 1, 2026 rate schedule. Charges depend on the actual service request and circumstances.

Water Disconnected for Nonpayment?

1. Call 407-703-1727 to confirm the amount needed for restoration.
2. Ask about any reconnection or other outstanding fees.
3. Pay the required amount through the approved payment method.
4. Keep the payment confirmation number.
5. Contact Utility Billing to verify the payment and reconnection process.

If the problem occurs after hours, the emergency number is 407-703-1757. Emergency service and after-hours reconnection are not necessarily handled under the same conditions, so confirm the available options.

Apopka Sensus Water Consumption Portal Login

Apopka provides a separate Sensus portal to view water and reclaimed-water consumption. It can show usage by month, week, day and hour, making it useful for identifying irrigation problems and unexpected consumption.

Official consumption portal: my-apo.sensus-analytics.com

How to Register

1. Open the city’s Water Consumption Portal instructions.
2. Select the link to the Sensus portal.
3. Choose Need to set up an account?
4. Enter your email address and follow the invitation instructions sent to you.
5. Enter your utility account number and four-digit PIN from your statement.
6. Create your account and sign in.
7. Select Usage Details to review consumption.

Water consumption data may be delayed by approximately four hours. The portal is not a real-time shutoff or emergency-monitoring system.

Forgot Your Sensus Password?

Choose Forgot Password on the Sensus sign-in page. A recovery link is sent to the email address associated with the account.

If you manage multiple Apopka utility accounts, the city’s FAQ explains that accounts can be added through User Settings instead of requiring separate sign-ins.

Unusually High Water Bill? Find Leaks Before Paying for a Meter Recheck

Outdoor irrigation is a common source of unexpected water consumption in Central Florida. Before assuming a meter is inaccurate, compare actual usage and check for running toilets, sprinkler problems and leaks.

1. Open Sensus. Visit the city’s Water Consumption Portal and select Usage Details.
2. Compare daily and hourly patterns. Look for water use during periods when nobody should be using water.
3. Check your irrigation controller. Verify the programmed start times, watering days and number of active zones.
4. Inspect toilets and outdoor faucets. Listen for continuous running water and look for wet ground or pooling around sprinkler heads.
5. Review your bill. Compare total gallons used, service charges and any reclaimed-water usage.
6. Request a meter recheck if needed. Email UtilityBilling@apopka.net or call 407-703-1727.

Apopka lists one free meter re-read per calendar year. Additional meter re-read requests may carry a $35 charge under the current rate schedule.

Apopka’s Irrigation Schedule

The city’s irrigation restrictions depend on daylight saving time, address number and water type.

Irrigation is prohibited from 10 AM to 4 PM. Reclaimed water has its own year-round irrigation schedule, so confirm which water system is used at your property.

See Apopka’s official landscape irrigation schedule.

Report No Water, Low Pressure or a Main Break

If you have no water or notice a major leak near a public road, report the problem directly to the City of Apopka.

Public Services during business hours: 407-703-1731
After-hours water and sewer emergencies: 407-703-1757

What to Do Before Calling

• Check whether the problem affects one fixture or the entire home.
• Ask whether neighboring properties are experiencing the same interruption, if practical.
• Look for visible water escaping near the street, meter or property boundary.
• Write down the exact address or nearest intersection.
• Avoid touching damaged city-owned meters or other utility equipment.

For a possible leak inside the house, use a safe household shutoff if you know how to operate it and contact a qualified plumber.

Check Drinking Water Quality Reports

The city publishes annual Consumer Confidence Reports describing drinking-water testing and compliance information. The official Water Quality Reports page provides access to available reports.

Apopka also issued a public notice in September 2026 concerning water-quality samples collected outside the required quarterly testing window. The city reported that the collected samples met the applicable water-quality standards and that no customer action was needed at the time. This notice concerned monitoring timing, not a stated finding that the tested water failed quality limits.

Read the official September 2026 water quality update for details.

Apopka Utility Billing Office: Phone, Address and Hours

City of Apopka Utility Billing
City Hall Annex Water Office
150 East 5th Street
Apopka, FL 32703

Phone: 407-703-1727
Email: apopkawateroffice@apopka.net
Fax: 407-703-1630
Hours: Monday–Friday, 8 AM–5 PM

Get directions to the Utility Billing Office

The Water Office is across the street from Apopka City Hall. The office also provides a drive-through payment window and an outside payment drop box.

Which Department Should You Contact?

For current department information, visit City of Apopka Utility Billing.

Frequently Asked Questions

Official City of Apopka Utility Resources

• Utility Billing Department — account support, contact details and service requests.
• Paying Your Bill — official online, phone, Amscot, ACH and in-person payment instructions.
• Online Utility Payment Portal — access current billing and payment options.
• 2026 Utility Rates and Fees — water, sewer, garbage, reclaimed water and service charges.
• New Utility Service — applications, deposits and service timing.
• Utility Billing Forms — new customer, AutoPay, eBill, cancellation and information updates.
• eBill Enrollment — paperless billing and one-time account credit.
• Sensus Water Consumption Portal — usage history and leak monitoring.
• Irrigation Schedule — permitted lawn watering days.
• Water Quality Reports — official drinking-water testing information.

Last reviewed: October 23, 2026. Information is based on official City of Apopka utility pages, billing schedules and customer service instructions. Fees, procedures and service availability may change.

Independent publication notice: WaterUtilities.org is not operated by or affiliated with the City of Apopka or its utility payment provider. This page is an informational guide only. Payments, customer account changes and emergency service requests must be completed through authorized city channels.