Rowlett Water Utilities 2026: Bill Pay, Login & Phone

How to Pay Your Rowlett Water Bill Online

Rowlett uses Paymentus for online utility bill payments. The city also accepts payments by phone, mail and in person. Through Paymentus, customers can make payments and enroll in recurring credit-card payments.

1. Open the city’s payment page. Visit Rowlett Online Payments.
2. Select Water Bills. Follow the Water Bills link to the city’s authorized Paymentus payment service.
3. Choose the available payment option. If you already have an online account, log in. First-time customers should follow the registration instructions. A guest payment option may be available without full account registration.
4. Enter your utility account details. Keep your latest water statement nearby and use the account information requested by Paymentus.
5. Verify your balance. Check the service address, account number and amount being paid.
6. Select your payment method. Rowlett supports major credit and debit cards, bank transfers and other supported digital payment methods.
7. Review and submit. Check any payment-processing charges and save the confirmation number after payment.

If your payment is intended to restore disconnected service, paying online is not the final step. Contact Utility Billing to confirm that the payment has been received and request restoration.

Rowlett Water Utility Login and Account Registration

The Paymentus customer portal allows customers to manage online payments and automatic payment schedules. A separate Rowlett Advanced Metering Infrastructure (AMI) portal provides detailed water-consumption information.

How to Register for Paymentus

1. Visit Rowlett’s official online payment page.
2. Select Water Bills.
3. Choose the account registration option in the Paymentus portal.
4. Enter the requested customer and utility account information.
5. Complete the login setup and account verification instructions.
6. Sign in to review payments or set up AutoPay.

Forgot Your Password or Account Is Locked?

Use the account recovery options provided by Paymentus. If your online account has been locked or disabled, call 972-412-6105. City staff can assist with unlocking your account.

How to Set Up Automatic Payments

1. Sign in through the official Paymentus portal.
2. Select AutoPay.
3. Click Add Schedule and choose your utility account.
4. Select an existing payment method or add a new one.
5. Choose the payment frequency. The city recommends on the due date of each bill.
6. Review the authorization and select Authorize.

After enrollment, check the schedule and your next statement to confirm the automatic payment is active.

The official instructions are also available in the city’s Utility Billing FAQs.

All Rowlett Water Bill Payment Methods

Residents can choose a payment method based on how quickly they need to pay and whether they prefer online or in-person service.

Pay by Phone

Call 844-238-8997 to access Rowlett’s automated IVR payment service. This number is separate from the main customer service line.

Pay at the Utility Customer Service Center

Utility Billing and Collections
6602 Dalrock Road
Rowlett, TX 75089

Hours: Monday–Friday, 7:30 AM–5:30 PM.

The office is near the Tom Thumb Shopping Center. This is the city’s current utility business office, rather than the City Hall address at 4000 Main Street.

Get directions to the Utility Billing office

Mail a Water Bill Payment

City of Rowlett
P.O. Box 660054
Dallas, TX 75266-0054

Include your account number and payment coupon. Do not send cash through the mail.

See the official Payment Options page for accepted methods.

Rowlett Water Bill Due Dates and Disconnection Rules

Rowlett issues utility bills monthly, generally on either the 15th or 30th, depending on the customer’s service area. The bill is due 20 days after the billing date.

Delinquent notices are issued when payment is not received by the due date.

What Happens If Your Water Is Disconnected?

The city requires customers to pay the full past-due balance, including the applicable $27.50 disconnection fee, before service can be restored.

Payment arrangements and extensions are not available after service has been interrupted for nonpayment.

1. Check the past-due amount and applicable disconnect fee.
2. Pay the full required balance online, by phone or at the billing office.
3. Call 972-412-6105 or email payments@rowlett.com to confirm payment.
4. Ask the billing office to verify that your account has been submitted for reconnection.
5. Follow the city’s restoration schedule.

Do not call the after-hours emergency number merely to request reconnection for nonpayment. Rowlett reserves that number for actual water or sewer emergencies and warns that non-emergency after-hours requests may result in a $50 fee.

Can You Get a Payment Extension?

Rowlett allows eligible customers who are at risk of disconnection to request a payment extension before service has been interrupted.

The published policy permits an extension of up to 10 calendar days, provided the customer completes and signs a Utility Payment Extension Agreement.

How to Request an Extension

1. Contact 972-412-6105 before your account reaches disconnection.
2. Ask whether your account qualifies for the Utility Payment Extension Agreement.
3. Confirm the complete past-due amount that must be included.
4. Complete and sign the required agreement.
5. Pay the balance by the agreed date.

Extensions are generally limited to one every three months, with a maximum of four within 12 months. Consecutive extensions are not permitted.

Failing to comply with an extension can result in disconnection without further notice and may make the customer ineligible for additional extensions for 12 months.

Review the city’s Payment Options and extension policy before applying.

2026 Rowlett Water Rates: New Charges Effective October 1

Rowlett increased residential water, sewer and trash rates effective October 1, 2026. The city announced the changes on September 30, 2026.

Because utility billing is done in arrears, some October statements may contain prorated amounts. The full updated rates are expected to be reflected beginning with November bills.

Residential Water Rates

These rates apply to the cited residential meter sizes. Larger water meters can have different base charges.

Example: A Home Using 5,000 Gallons

For a residential account with a 5/8-inch or 3/4-inch meter, the new monthly water charges for 5,000 gallons are:

• Base water charge: $24.83
• First 3,000 gallons: 3 × $4.66 = $13.98
• Next 2,000 gallons: 2 × $7.57 = $15.14

Estimated water-only total: $53.95.

This example excludes sewer, drainage, trash and any other applicable charges. Actual account totals can differ because of billing dates, meter classification and adjustments.

Other Residential Utility Rate Changes

For the official explanation of why rates changed and when they appear on bills, see Rowlett’s September 30, 2026 utility bill update.

Why Is Your Rowlett Water Bill Suddenly Higher?

Rowlett began a coordinated water-meter maintenance project in June 2026 to repair or replace meters that were no longer recording water consumption correctly.

Some affected households had previously received minimum bills because their meters were not registering actual usage. Once a meter was repaired, bills began showing the water being consumed.

This can make a new statement look unusually high even when the replacement meter is functioning properly.

Check These Details Before Disputing a Bill

1. Review the service period. Find the dates near the upper-right portion of your water statement.
2. Compare the previous year’s usage. Water consumption changes seasonally, especially during hot North Texas summers.
3. Check whether the meter was serviced. If you previously received minimum bills, ask whether meter maintenance affected your property.
4. Review lawn watering and swimming pool usage. Sprinkler systems can continue operating during rainy weather if their schedules are not adjusted.
5. Check for plumbing leaks. Inspect toilets, faucets, irrigation pipes and outdoor connections.
6. Use your AMI water meter history. Hourly readings can help identify unusual consumption patterns.
7. Ask for a meter re-read. Contact Utility Billing if the usage still appears incorrect.

Rowlett also provides free toilet dye tablets at its Utility Billing office to help customers detect running toilet leaks.

Check Hourly Water Usage With Rowlett AMI

Rowlett’s Advanced Metering Infrastructure system uses electronic meter technology to record and transmit water-consumption information. Customers can access hourly usage data and configure alerts that may help detect potential leaks.

This is different from the Paymentus billing portal. Paymentus is primarily used for payments and AutoPay, while AMI helps customers understand consumption.

How to Access AMI Water Usage

1. Open Rowlett Advanced Metering Infrastructure.
2. Select the city’s AMI customer portal link.
3. Register or sign in following the portal instructions.
4. Link the relevant water account if requested.
5. Review hourly consumption and identify unusual spikes.
6. Configure water-usage alerts if available for your meter and account.

An unexplained increase at night, when residents are normally asleep and irrigation is off, may indicate a continuously running fixture or concealed leak.

The city also publishes an AMI Customer Manual on its official information page.

Request a Water Leak Adjustment in Rowlett

Rowlett allows qualifying residential customers to request a bill adjustment for certain water leaks, but approval is limited and not every leak is eligible.

Important Eligibility Rules

• Leak adjustments are limited to one within a rolling 12-month period.
• The city requires proof of the leak and the completed repair.
• Adjustments may cover a maximum of two months.
• An approved adjustment is limited to 50% of the consumption attributed to the leak at the rate billed.
• Sprinkler systems, swimming pools, pool equipment, toilets and other noticeable above-ground leaks are excluded.
• Commercial and irrigation-only accounts are not eligible.

For qualifying leaks, the city generally uses prior-year consumption for the same month to calculate the adjustment. If a customer has no usable consumption history, an adjustment may not be available.

How to Request a Review

1. Locate and repair the leak.
2. Keep plumber invoices, repair receipts, photographs and relevant dates.
3. Compare the affected billing period against normal water use.
4. Contact 972-412-6105 or utilities@rowlett.com.
5. Ask how to submit the documentation for a leak adjustment.
6. Continue managing the account balance while the request is reviewed.

Read the official Billing Information and Leak Adjustment Policy.

Start New Water Service in Rowlett

New residents can establish water service through the city’s application process. Rowlett requires identity documentation and proof of residency before beginning service.

Documents Required

• Completed utility service application.
• Valid government-issued identification, such as a driver’s license.
• Proof of residency, such as a lease or home closing/contract paperwork.
• Service address and requested connection date.
• Required deposit and service fees, unless a qualifying deposit waiver applies.

How to Apply

1. Visit Rowlett Starting Utility Service.
2. Select the New Residential Service Application or the appropriate commercial application.
3. Complete the applicant and service-address information.
4. Upload or submit the identification and residency documents as instructed.
5. Select an available service connection appointment.
6. Pay the required charges or provide any eligible deposit-waiver documentation.
7. Be present during the scheduled connection period.

New Water Service Fees

Rowlett offers a possible deposit waiver when a Letter of Credit from a previous utility shows good payment history for the most recent 12 months.

The letter must be received within three business days after the application. Otherwise, the city may bill the deposit on the first monthly statement.

New Service Appointment Hours

Published appointment periods are available Monday through Thursday:

• 9 AM–11 AM
• 1 PM–3 PM
• 3:30 PM–5:30 PM

The applicant must be present during the selected window. Rowlett requires this precaution because turning on water at a property can cause flooding if plumbing fixtures or valves have been left open.

Transfer or Disconnect Water Service When Moving

If you already have a Rowlett water account and are moving to another address served by the city, you can request a service transfer instead of beginning an entirely unrelated application.

Transfer an Existing Account

1. Open Starting Utility Service.
2. Select the Transfer of Service Application.
3. Enter your current account details and new address.
4. Provide the requested connection or disconnection dates.
5. Complete any required service appointment steps.
6. Review the $25 transfer service fee.

Stop Service at Your Old Address

Rowlett permits utility account discontinuation online or in person.

1. Open the city’s Utility Billing Department page.
2. Find the Discontinuing Service option or contact customer service.
3. Provide the service address, account information and desired termination date.
4. Give a forwarding address or contact information for the final bill.
5. Confirm whether an outstanding balance or deposit refund applies.

Do not assume that moving out or canceling AutoPay automatically closes the utility account.

Water Main Break, Sewer Backup or After-Hours Emergency

Rowlett’s Public Works Department manages the local water distribution and wastewater collection infrastructure. Routine utility billing requests and genuine emergencies use different phone numbers.

What to Do If Water Stops Unexpectedly

1. Check whether the issue affects one faucet or your entire home.
2. Ask nearby residents whether they have the same problem.
3. Check for a scheduled service interruption or city notice.
4. Call the appropriate utility or emergency contact.
5. Give the exact address and explain when the problem started.

If there is visible water escaping from a public main or a sewer overflow, stay clear of the affected area and notify the city.

After-hours emergency: 972-412-6201.

Official department: Rowlett Public Works.

Where Does Rowlett Drinking Water Come From?

Rowlett purchases treated drinking water from the North Texas Municipal Water District (NTMWD). The district treats water at its facilities in Wylie and supplies it to Rowlett’s distribution system.

Lake Lavon is a major source of water for the regional system. Rowlett stores and distributes the water through its local infrastructure, including elevated storage facilities.

The city reports that its drinking-water system has received a Superior rating under the Texas Commission on Environmental Quality’s public water system classification.

For the latest water quality information, reports and advisories, visit Rowlett Water Utility.

North Texas Water Conservation Tip

Hot, dry periods can sharply increase lawn and landscape irrigation. If your water bill rises during summer, check sprinkler schedules and outdoor water use before assuming that the billing system is incorrect.

Rowlett provides information about water-saving practices and seasonal watering on its utility department website.

Rowlett Utility Billing Office and Contact Information

City of Rowlett Utility Customer Service
6602 Dalrock Road
Rowlett, TX 75089

Office hours: Monday–Friday, 7:30 AM–5:30 PM
Billing phone: 972-412-6105
IVR payment: 844-238-8997
Fax: 972-412-6278
Email: utilities@rowlett.com

Payment mailing address:
City of Rowlett
P.O. Box 660054
Dallas, TX 75266-0054

The Utility Billing office is located near the Tom Thumb Shopping Center on Dalrock Road.

Account Privacy and Identity Verification

Since March 1, 2025, Rowlett has required additional identity verification for utility account transactions other than general inquiries.

Customers may need to provide their name and address or account number, plus an accepted identifier such as a driver’s license, state ID, tax ID or the last four digits of a Social Security number.

If another person needs permission to discuss your billing account, contact the city to arrange authorization. Without permission, the department generally discusses account-specific matters only with the account holder.

Frequently Asked Questions

Official Rowlett Water Utility Resources

• Utility Billing and Collections — official account support and service information.
• Online Water Bill Payments — Paymentus account access.
• Payment Options — accepted methods, extensions and payment locations.
• Billing Information — due dates, meter readings and leak adjustments.
• Starting Utility Service — applications, deposits and connection appointments.
• AMI Customer Portal — hourly water usage and alerts.
• September 2026 Utility Rate and Meter Update — new rates and high-bill information.
• Utility Billing FAQs — account registration, AutoPay and reconnection.
• Public Works Department — water and wastewater operations.
• Rowlett Water Utility — drinking water supply and system information.

Information reviewed: October 23, 2026. Utility rates, payment systems and service policies may change. Confirm account-specific fees, deadlines and payment status with the City of Rowlett before acting.

Independent information notice: WaterUtilities.org is not operated by or affiliated with the City of Rowlett. We do not accept utility payments, access customer accounts or restore disconnected water service. Official transactions must be completed through the city or its authorized payment provider.