Havelock Water Utilities 2026: Bill Pay, Login & Phone

How to Pay Your Havelock Water Bill Online

Havelock uses the Municipal Online Services payment portal. You can pay without registering or create an account to access previous billing statements, consumption information and account-management features.

1. Open the official payment website. Visit the City of Havelock Utility Billing Portal.
2. Choose Quick Pay. Select Quick Pay if you only want to pay your current bill. No online account registration is required.
3. Enter your account details. The portal requires your account number and customer number. Both appear on your utility billing statement.
4. Locate your bill. Enter the required numbers and continue to retrieve the amount due.
5. Select a payment method. Choose an accepted credit card, debit card or electronic check.
6. Review the processing fee. The city applies convenience fees to electronic payments beginning July 1, 2026. Verify the transaction total before submitting.
7. Confirm the payment. Complete the transaction and keep the payment receipt or confirmation number.

If you cannot locate the numbers, call 252-444-6404 and choose option 0 for customer service assistance.

2026 Havelock Online Payment Fees

Beginning July 1, 2026, the City of Havelock introduced convenience fees for credit-card, debit-card and electronic-check payments.

Example: Paying a $100 water bill by credit or debit card results in a $3.75 processing fee, making the transaction total $103.75. Paying that amount by eCheck results in a $1.95 fee, making the total $101.95.

The fees are assessed by payment-processing providers, including J.P. Morgan Chase, Paymentech and Tyler Technologies, rather than retained by the city.

Official fee information: Havelock Utility Rates & Billing.

Havelock Water Utility Login and Registration

The city’s new payment portal lets registered customers access more account information than the Quick Pay option provides. This includes previous billing documents, recent water consumption and multiple linked accounts.

Log In to Your Existing Account

1. Open the Municipal Online Services Portal.
2. Select Utility Billing.
3. Choose Sign in or sign up.
4. Enter your existing login credentials.
5. Complete any security verification requested.
6. Open your linked utility account to view bills and payment information.

Create a New Havelock Utility Account Login

1. Visit the official payment portal and open Utility Billing.
2. Select Sign in or sign up.
3. Choose Create an account.
4. Enter your email address, first name, last name and mobile number.
5. Create a password and select Sign up.
6. Enter the email verification code and select Verify.
7. Choose a second verification method, such as a phone-based security code.
8. Complete the additional verification and select Continue.
9. After signing in, choose Add Account.
10. Enter the account number and customer number printed on your water bill.
11. Select Add Account to connect the utility account to your profile.

After successful linking, you should be able to view available billing records and recent consumption through the portal.

The city’s illustrated instructions are available at Havelock New Customer Portal Guide.

Quick Pay Does Not Show Previous Bills

If you made a payment using Quick Pay but cannot find your old statements, that is expected. Havelock explains that Quick Pay does not provide historical statements or account history. You must register and link the utility account to access those features.

Old Havelock Utility Login No Longer Works?

The previous Munis Citizen Self Service payment website has been retired. Its utility billing page now directs customers to the new payment system.

Current portal: Municipal Online Services.

Former portal: selfservice.havelocknc.us.

If an old bookmark opens the retired payment system, replace it with the new portal link.

Common Login and Payment Problems

What Does “Online Payments Are Prevented on This Account” Mean?

According to Havelock’s portal FAQs, one possible cause is a cash-only restriction placed on an account after returned payments.

For an account with that restriction, the city says payments cannot be completed through the web portal or automated phone system. Contact customer service for an approved payment method. Checks are not accepted on cash-only accounts.

Call 252-444-6404 and request a review of your account status.

Pay Your Havelock Water Bill by Phone, Mail or in Person

Customers who prefer not to use the website can pay through the city’s automated telephone service, mail, City Hall or automatic bank draft.

Pay by Phone

Call 252-444-6404 and follow the automated payment instructions.

Keep your utility account details and payment information available before calling.

Automated telephone transactions incur an additional $0.50 fee on top of the applicable credit-card, debit-card or electronic-check fee.

Pay by Mail

City of Havelock Water Department
PO Drawer 368
Havelock, NC 28532

Make your check or money order payable to City of Havelock. Include the bill stub or write the utility account number on the payment to prevent processing delays.

Pay at Havelock City Hall

City Hall Customer Service
1 Governmental Avenue
Havelock, NC 28532

Hours: Monday–Friday, 8 AM–5 PM.

Directions to Havelock City Hall

The city also provides an after-hours payment drop box near the front door. Payments placed in the box after 8 AM are credited on the next business day under the city’s published policy.

Set Up Automatic Water Bill Payments

Havelock offers an automatic bank-draft program. This can be useful if you prefer not to enter your banking information manually every billing cycle or pay electronic transaction fees.

1. Visit Havelock Forms & Documents.
2. Find the Bank Draft Form under Account Maintenance.
3. Download the official form and read the enrollment instructions.
4. Enter your utility account and banking details.
5. Attach any supporting banking documents specified on the form.
6. Submit the application using the instructions provided by Customer Service.
7. Continue paying normally until the city confirms that automatic drafts are active.

For enrollment help, contact customerservice@havelocknc.us or 252-444-6404.

The same forms page contains a Bank Draft Cancellation form if you need to stop automatic withdrawals later.

2026 Havelock Water and Sewer Rates

The City of Havelock published new residential utility rates effective July 1, 2026. Customers are charged fixed monthly service fees plus additional charges based on the number of gallons used.

Monthly Base Charges Inside Havelock City Limits

The water, sewer and stormwater base charges total $104.60 per month before water consumption. If the property also receives one city trash cart, the total fixed amount becomes $131.30.

2026 Residential Water Consumption Rates

2026 Residential Sewer Consumption Rates

Havelock uses tiered billing. The first 3,000 gallons receive the first-tier rate, the next 3,000 gallons receive the second-tier rate, and so on. Higher rates do not apply retroactively to every gallon used.

Example: Monthly Bill for 5,000 Gallons

For a residential property inside city limits with a 3/4-inch meter, using 5,000 gallons of water and an equal amount of billable sewer consumption:

With one city-provided trash cart, the estimated total would be $218.90. This illustration excludes any additional account-specific charges, fees or adjustments.

Official rate information and the city’s water-usage calculator are available at Havelock Utility Rates & Billing.

Why Your Havelock Water Bill Includes Several Charges

Your city utility statement may include drinking water, wastewater, stormwater and solid-waste services. Each charge serves a different purpose.

• Water base charge: A fixed monthly charge associated with your water service and meter.
• Water usage charge: Based on the gallons consumed during the billing period.
• Sewer base charge: A fixed charge supporting the wastewater system.
• Sewer usage charge: Calculated using applicable water-consumption information.
• Stormwater fee: A monthly charge related to stormwater infrastructure.
• Trash collection: Added when the property receives city solid-waste service.

A bill can therefore remain above $100 even when very little water is consumed, because fixed monthly charges still apply.

Local billing detail: Some properties receive drinking water from Craven County but sewer service from Havelock. These customers should not assume their city sewer statement includes their county water charges.

The city provides a separate Craven County Water – Havelock Sewer Only Account document through its official forms page.

How to Start Water Service in Havelock

New customers must complete the city’s utility service application and satisfy the applicable identification, deposit and account requirements.

Documents to Prepare

• Completed utility service application.
• Government-issued photo identification.
• Applicant’s full name and contact information.
• Service address and requested connection date.
• Additional ownership, tenancy or deposit information when required.

Step-by-Step New Service Application

1. Open the official Havelock Account Maintenance Forms.
2. Select New Utilities Service Application.
3. Download and complete the application.
4. Prepare the required government-issued photo identification.
5. Review the applicable deposit and service procedures.
6. Contact Customer Service at 252-444-6404 to confirm the accepted submission method and connection requirements.
7. Submit the application and complete any required deposit or fee payment.
8. Confirm your scheduled activation date with the city.

Direct application: New Utilities Service Application PDF.

Transfer or Disconnect Service

If you are leaving a property or moving to another Havelock address, use the city’s official Transfer of Service or Disconnect Service form.

Both forms are listed under Account Maintenance on the Forms & Documents page.

Check your final service date and any remaining balance with Customer Service. Canceling an automatic payment does not necessarily close the utility account.

High Water Bill? Check for Leaks and Unusual Consumption

Havelock’s tiered water and sewer charges mean a plumbing leak can affect both portions of the utility bill. A toilet that runs continuously, for example, may increase recorded water usage and associated sewer charges.

What to Check First

1. Compare the gallons used. Look at current and previous billing statements, not only the amount due.
2. Inspect toilets. Listen for running water after flushing and check for leaking tank components.
3. Check faucets and exposed plumbing. Look under sinks and around water heaters for dripping or standing water.
4. Inspect outdoor connections. Check hoses and irrigation systems when they are in use.
5. Review recent household changes. More occupants, visitors or extended outdoor watering can increase consumption.
6. Repair confirmed leaks promptly. Keep invoices and other proof of repair.
7. Ask about a leak adjustment. Contact the utility department to determine whether the account meets the city’s requirements.

Request a Leak Adjustment

Havelock provides a Leak Adjustment Request form through its official customer service documents.

1. Visit Account Maintenance Forms.
2. Open the Leak Adjustment Request form.
3. Read the eligibility rules and documentation requirements.
4. Enter the utility account, service address and leak details.
5. Provide the requested repair records or proof of correction.
6. Submit the request using the instructions on the form.
7. Contact Customer Service if you need to confirm the status of your request.

An adjustment is not automatic. The city must determine whether the circumstances qualify under its policy.

Water Main Breaks, Sewer Emergencies and Service Interruptions

For urgent problems involving city water or sewer infrastructure, Havelock provides dedicated after-hours emergency contacts.

What to Do When Your Water Suddenly Stops

1. Check multiple faucets to determine whether the issue affects one fixture or the entire property.
2. Ask nearby neighbors whether they are experiencing the same problem.
3. Look for visible flooding, broken pavement or an obvious water leak outside.
4. Avoid entering flooded areas or touching utility-owned meter equipment.
5. During business hours, contact Customer Service at 252-444-6404.
6. For an after-hours line emergency, call 252-670-0663.

When reporting a problem, provide the complete street address, nearest intersection and the time the issue began.

Official contacts: Havelock Public Utilities.

Havelock Water Utility Office, Phone and Mailing Address

Customer Service Department
City Hall
1 Governmental Avenue
Havelock, NC 28532

Phone: 252-444-6404
Email: customerservice@havelocknc.us
Hours: Monday–Friday, 8 AM–5 PM

Mailing address:
City of Havelock
PO Box 368
Havelock, NC 28532

Get directions to Havelock City Hall

Public Utilities Operations Office

Public Utilities Department
104 Outer Banks Drive
Havelock, NC 28532
Phone: 252-444-6409

The Public Utilities Department oversees water and wastewater infrastructure. The billing and payment counter is at City Hall, not the Public Utilities operations office.

Frequently Asked Questions

Official City of Havelock Utility Resources

• Havelock Customer Service
• Official Water Bill Payment Portal
• New Portal Registration Instructions
• Online Account and Payment FAQs
• 2026 Utility Rates, Fees and Bill Calculator
• Bank Draft, New Service, Transfer and Leak Adjustment Forms
• New Utilities Service Application PDF
• Public Utilities and Emergency Contacts
• Official Emergency Contact Numbers

Information reviewed: October 23, 2026. The rate tables use the city’s published July 1, 2026 residential rates. Payment policies, service fees and emergency procedures may change; verify transaction-specific details with the City of Havelock.

Independent information notice: WaterUtilities.org is not affiliated with or operated by the City of Havelock. This page provides general public information and official links. Payments and service requests must be completed directly through the city’s authorized systems.