Clay County Water Utility 2026: Bill Pay, Login & Phone

How to Pay Your Clay County Water Bill Online

CCUA’s customer portal supports credit cards, debit cards and electronic bank payments. The authority accepts Visa, Mastercard, Discover and American Express. Card transactions may have a processing fee.

1. Open the official portal. Visit CCUA Customer Account Login.
2. Sign in or follow the registration instructions. Use your existing customer credentials or create an online profile if you have not registered.
3. Find the correct utility account. Keep your monthly statement nearby and provide the identifying account details requested by the portal.
4. Review your current bill. Check the service address, outstanding balance, due date and any previous charges.
5. Select a payment option. Choose an available card payment or eCheck transaction.
6. Check the final amount. Review any processing fee before authorizing payment.
7. Submit and save confirmation. Keep your receipt or transaction number until the payment appears on the account.

Can You Pay Without Logging In?

CCUA directs customers to its official customer portal for online billing and payments. The available guest-payment or registration choices may change with portal updates. Open the official portal and use the option currently provided for your account.

If you cannot access the portal, call 904-272-5999 instead of entering your billing details on an unfamiliar third-party website.

CCUA Login, Registration and Account Recovery

The CCUA customer account portal is used for utility billing, payments and account-related service requests.

Log In to Your Account

1. Go to myaccount.clayutility.org.
2. Enter the username, email or other credentials requested by the current login screen.
3. Enter your password and complete any required verification.
4. Open your account summary.
5. Choose billing, payment, AutoPay or service management as needed.

Register for the First Time

Before registering, locate your recent CCUA bill. You may need your account number and other information used to verify that you are the authorized customer.

1. Open the official customer portal.
2. Choose the available registration or new-user option.
3. Complete the requested customer information.
4. Link the correct CCUA utility account.
5. Set up the required login credentials.
6. Complete verification and check that your service address is correct.

Forgot Your Password?

Use the password-recovery function shown on the portal. If you no longer have access to your registered email or cannot verify your account, contact CCUA Customer Service.

Other Ways to Pay Your Clay County Utility Bill

If you prefer not to use the online portal, CCUA offers automatic payments and an in-person payment counter. Its Middleburg office also has an after-hours drop box.

Pay at the CCUA Office

Clay County Utility Authority
3176 Old Jennings Road
Middleburg, FL 32068

Office hours: Monday–Friday, 8 AM–5 PM.

The office accepts cash, checks and cards. Keep your utility statement with you so staff can identify the account.

Get directions to CCUA Customer Service

How to Set Up Automatic Water Bill Payments

1. Sign in to CCUA Customer Portal.
2. Locate the AutoPay enrollment option.
3. Select the available bank-account or card payment method.
4. Enter the required payment details securely.
5. Review the authorization and payment schedule.
6. Complete enrollment and check your next bill to confirm automatic payments are active.

CCUA continues issuing statements so you can review consumption and charges even while enrolled in AutoPay.

2026 Clay County Utility Service Fees and Deposits

CCUA’s schedule effective October 1, 2026 lists security deposits for water, wastewater and reclaimed water, along with separate fees for connections and reconnections.

Residential Service Deposits

The amounts are published per Equivalent Residential Connection (ERC). A customer receiving both water and wastewater under one standard residential ERC would generally have deposits totaling $90, excluding other services and connection charges.

Security deposits are required for new accounts, including transfers. CCUA also states that additional deposits may be required in certain delinquency or repeat-disconnection situations.

Common Connection and Payment Fees

These are individual published charges. They are not all automatically assessed on every new account or every reconnection. Ask CCUA which amounts apply before requesting service.

Official source: CCUA Service Charges and Miscellaneous Fees.

Clay County Water Rates and Monthly Bill Calculations

CCUA bills monthly. Your total can include water base charges, usage charges, wastewater charges, reclaimed-water charges and applicable surcharges.

The authority published a proposed FY2026–2027 rate adjustment beginning October 2026, including a 4.6% increase for several residential water and wastewater charges. Because a proposal is not itself the final adopted rate schedule, verify the current rates before estimating a bill.

Published Proposed Residential Water Usage Rates

The table shows the proposed residential tier rates, not a verified final bill for every account. Monthly base charges and wastewater or reuse charges are separate.

Estimate Your Own Water Bill

1. Open the official CCUA Bill Calculator.
2. Choose the service type and meter size.
3. Select the utility services provided at your address.
4. Enter your monthly water use in thousands of gallons. For example, enter 6 for 6,000 gallons.
5. If you have reclaimed water, enter the reclaimed-water consumption separately.
6. Select Calculate to view the estimate.

The calculator may not include every tax or account-specific fee. Use your actual statement for the amount due.

Check CCUA Rates and Financial Updates for current and adopted rate information.

How to Start Water Service in Clay County

If you are moving to Middleburg, Fleming Island, Oakleaf Plantation or another CCUA-served area, first confirm that the authority provides service to your exact address.

CCUA asks residential customers to submit new service requests at least two business days before the desired connection date.

New Residential Customer Steps

1. Visit CCUA Start, Stop or Move Service.
2. Select Apply for New Residential Service.
3. Enter the requested customer details, property address and desired start date.
4. Complete the required identity and account verification steps.
5. Submit the online application.
6. Wait for a CCUA customer service representative to contact you about the remaining requirements.
7. Confirm the connection date, deposit and applicable service charges.

If you apply online but do not receive the expected application or confirmation within the timeline described by CCUA, contact customer service to make sure the request was received.

Applying in Person

CCUA’s published checklist asks residential applicants to bring:

• A valid driver’s license.
• A document showing the applicant’s Social Security number, such as an accepted identification or financial document.
• The service address and desired activation date.
• Any additional documentation requested for the account.

Contact CCUA if you do not have an SSN or need an alternate identity-verification process. The published rate schedule includes a separate deposit category for customers without an SSN.

Does Your House Have Reclaimed Water?

If reclaimed water is used for irrigation at the property, CCUA may require a cross-connection inspection during the service setup process.

The inspection generally takes about 10 minutes, and an adult must be present.

Transfer Water Service or Close Your CCUA Account

Moving Within the CCUA Service Area

CCUA requests at least two business days’ notice for transfers.

1. Open the official service management page.
2. Choose the service transfer option and follow the customer login instructions.
3. Provide the old and new service addresses.
4. Verify the account holder’s information.
5. Choose the date service should stop at the old address.
6. Submit the request and confirm any deposit or inspection requirements.

CCUA states that the signed application and required payment must be received within 20 days of the requested transfer date when the transfer was submitted online.

If the new service starts more than 30 days after the previous service ended, another deposit may be required.

Stop Water Service When Moving Out

1. Log in through the CCUA service management page or call 904-272-5999.
2. Provide at least two business days’ notice.
3. Verify the account name and service address.
4. Choose the requested termination date.
5. Provide a forwarding address for the final bill or refundable deposit.
6. Keep confirmation of the service cancellation.

Do not assume that selling a home or ending a lease automatically closes the utility account. Complete the CCUA termination process to avoid continued billing.

Water Disconnected for Nonpayment? What to Do

If your CCUA water service has been disconnected or is scheduled for disconnection, contact the authority to confirm the exact amount required to restore service.

1. Call 904-272-5999.
2. Provide the account number and service address.
3. Ask for the overdue balance and applicable reconnection or nonpayment charges.
4. Pay through the authorized customer portal or another payment method approved by CCUA.
5. Save the transaction confirmation.
6. Contact customer service to confirm restoration requirements and scheduling.

CCUA’s October 2026 schedule lists different nonpayment-related fees depending on whether service is handled before 4 PM on a weekday, later in the evening, or during weekends and holidays.

Need a Payment Arrangement?

CCUA offers short-term payment arrangements for qualifying customers and works with local organizations that provide utility assistance.

Contact the authority before the account becomes further delinquent. Explain the balance, when you can pay and whether a payment arrangement is available.

Official guidance: CCUA Billing, Payment and Assistance.

High Water Bill? Request a Leak, Pool Fill or Sod Credit

Unlike some utilities that only consider leak adjustments, CCUA also describes potential bill credits for qualifying pool filling and newly installed landscaping.

Leak Adjustment

1. Compare your latest usage with your normal monthly consumption.
2. Check toilets, outdoor faucets, irrigation lines and visible plumbing.
3. Arrange repairs for any confirmed private-property leak.
4. Keep the plumber’s invoice or receipts for repair materials.
5. Contact CCUA and ask about the leak-adjustment application.
6. Submit the required documentation for review.

CCUA bases adjustments on documented repairs and normal consumption patterns. Approval is not automatic.

Pool Fill Credit

If you filled a swimming pool, you may qualify for a wastewater credit for one fill per calendar year.

Prepare the pool capacity and fill date. Contact CCUA for the specific submission process. The credit applies to qualifying wastewater charges, not necessarily the cost of the water itself.

New Sod or Landscaping Credit

Newly installed sod may require additional watering during establishment. CCUA offers a potential credit for qualifying landscaping installations.

Keep the landscape installation receipt and watering schedule, then ask CCUA about the applicable claim requirements.

Read the official CCUA Billing & Payment page for the current bill-credit options.

Water Outages, Boil Water Notices and Emergency Reporting

Clay County Utility Authority handles water distribution problems, service interruptions and utility-related water or wastewater emergencies within its service area.

CCUA customer and emergency contact: 904-272-5999.

How to Report No Water or Low Pressure

1. Check whether the problem affects one fixture or the entire home.
2. If safe, determine whether neighboring properties also have low pressure.
3. Look for a current utility service interruption announcement.
4. Contact CCUA with your address and a description of the problem.
5. Follow any emergency or drinking-water advisory issued for your service area.

CCUA publishes current notices through its official homepage and News & Alerts section.

October 2026 Clay County Service Notices

CCUA posted water service interruption and precautionary boil-water advisory notices in October 2026 affecting portions of Blanding Boulevard and Tuscarora Trail.

These notices concern specific locations and dates. They should not be interpreted as countywide advisories. Check the current notice and whether an official retraction or lifting notice has been issued for your exact service address.

For immediate danger involving flooding, damaged electrical equipment or unsafe infrastructure, move away from the hazard and contact the appropriate emergency service.

Clay County Lawn Watering and Reclaimed-Water Restrictions

Clay County homeowners should pay attention to irrigation restrictions, particularly during dry periods. CCUA may supply potable or reclaimed water depending on the property.

At the time of this review, CCUA’s official website displays a Phase III Water Shortage Restrictions notice. Watering permissions can therefore be stricter than the normal seasonal schedule.

Check Your Current Watering Days

1. Open the St. Johns River Water Management District Watering Restrictions page.
2. Review the current restrictions for Clay County and your water source.
3. Check whether your property uses potable water or reclaimed water.
4. Verify permitted watering days, hours and any emergency restrictions.
5. Update your irrigation controller to match the current rules.

Reclaimed-water availability does not automatically mean there are no restrictions. Follow any CCUA system-specific instructions and active district orders.

Does CCUA Serve Every Clay County Address?

No. Clay County government explains that utility service providers vary by location. CCUA is an important provider for unincorporated areas, but incorporated municipalities may operate separate systems.

The county’s official utility setup guide can help you identify the appropriate provider.

Important distinction: Clay Electric Cooperative provides electricity, not the same service as Clay County Utility Authority’s drinking-water billing. Do not confuse a Clay Electric account with a CCUA water account.

CCUA Office, Phone Number and Hours

Clay County Utility Authority
3176 Old Jennings Road
Middleburg, FL 32068

Customer service: 904-272-5999
Toll-free: 877-476-2282
Office hours: Monday–Friday, 8 AM–5 PM
Payment drop box: Available after hours at the office.

Get directions to the CCUA office

For help with an existing account, keep your utility statement and service address nearby when calling.

Official contact information: CCUA Contact Us.

Frequently Asked Questions

Official Clay County Water Utility Resources

• Clay County Utility Authority — official website, service notices and utility resources.
• CCUA Customer Account Portal — login, online bills and payments.
• Billing and Payment Options — AutoPay, eCheck, cards, office payments and assistance.
• Start, Stop or Move Service — new accounts, transfers and cancellations.
• 2026 Service Charges and Deposits — published connection, deposit and reconnection amounts.
• Rates and Financial Updates — water, wastewater and reclaimed-water rate information.
• CCUA Bill Calculator — estimate monthly charges from water usage.
• CCUA Contact Information — customer service, office hours and address.
• Clay County Utility Provider Guide — identify the correct water provider by location.
• St. Johns River Watering Restrictions — current irrigation rules.

Last reviewed: October 23, 2026. Based on Clay County Utility Authority’s official billing, customer-service, rate and service-request information, together with Clay County government utility guidance. Published charges and operating procedures may change.

Independent information notice: WaterUtilities.org is not operated by or affiliated with Clay County Utility Authority, Clay County government or Clay Electric Cooperative. This guide provides public information and official links. It does not accept water payments, control customer accounts or dispatch emergency crews.