Amarillo Water Utility 2026: Bill Pay, Login & Phone

How to Pay Your Amarillo Water Bill Online

PayAMA is Amarillo’s official online utility billing system. The portal supports bill payments, scheduled transactions, water usage information and account management. You can access the current system directly without searching for a third-party payment website.

1. Open the official payment portal. Visit Amarillo PayAMA. The city links to this portal from its official Utility Billing website.
2. Choose your payment route. Sign in if you already registered in the new system. Otherwise, select the available payment option or register for online account access.
3. Find your new utility account number. Use the account number printed on a statement issued under the new billing system. Do not assume your old account number still works.
4. Review the bill. Confirm the service address, amount due, payment deadline and account balance.
5. Select the payment method. Follow the portal’s current payment options and enter the requested bank or card information securely.
6. Check the final transaction amount. Review any processing charge displayed before submitting payment.
7. Save the payment receipt. Keep your confirmation and check the account’s payment history.

If your payment does not appear or you believe it was submitted twice, review your transaction history before paying again. For help, call 806-378-3030.

PayAMA Login, New Registration and Password Help

All existing online utility billing customers must register in the updated system introduced in March 2026. This requirement also applies to customers who previously used AutoPay or paperless billing.

Sign In to Your PayAMA Account

1. Go to PayAMA My Account Login.
2. Enter your registered username and password.
3. Select Login.
4. Open your utility account to view the current statement, transaction history or water consumption.

Register for PayAMA in 2026

Before registering, have your most recent City of Amarillo water bill ready. You will need your new account number and information that matches the utility account.

1. Open the official PayAMA Sign Up page.
2. Enter your email address and complete the required profile fields.
3. Provide your phone or mobile number as requested.
4. Enter your new utility account number.
5. Choose the verification method available on the form: primary phone number or driver’s license number.
6. Enter the matching verification information and the ZIP code of the service address.
7. Read and accept the portal’s terms.
8. Complete registration, then sign in to confirm that your utility account is linked.

Registration rejected? Verify that the phone number, driver’s license information and service ZIP code match the city’s account records. If you changed phone numbers or recently moved, call customer service instead of repeatedly submitting mismatched information.

Forgot Your Username or Password?

The PayAMA login page includes Forgot your password? and Forgot your User Name? links. Choose the correct recovery option and follow the instructions. You may need access to the email associated with your profile.

How to Re-Enroll in Paperless Billing

1. Log in to the new PayAMA portal.
2. Locate the paperless billing or notification preference under account settings.
3. Choose electronic delivery and confirm the email address.
4. Save the new preference and check that it appears on your profile.

The city advertises a one-time $10 bill credit for customers who register online and enroll in paperless billing. Check the current eligibility conditions on the Utility Billing page.

Other Ways to Pay Your Amarillo Water Bill

You do not have to register online. Amarillo accepts utility payments over the phone, at City Hall, by mail, through a night depository and at participating local payment locations.

Pay Your Water Bill by Phone

Call 806-576-1932. Have your new account number and payment information ready, then follow the automated instructions.

Review any payment fee announced by the system before authorizing the transaction. The city’s public billing pages do not provide a single universal fee for every payment method, so check the amount shown during checkout.

Mailing Address for Water Bill Payments

City of Amarillo
Utility Billing Department
PO Box 100
Amarillo, TX 79105

Include the appropriate payment coupon or account number with your check or money order. Do not mail cash.

Pay at Amarillo City Hall

Amarillo Utility Billing
623 S Johnson Street, Suite 1200
Amarillo, TX 79101

Lobby hours: Monday–Friday, 8 AM–5 PM, excluding applicable city holidays.

A mobile drive-through payment unit operates on the north side of City Hall from 11 AM to 2 PM, Monday through Friday. Confirm availability before visiting during a holiday or an unusual city closure.

24-Hour Night Depository

The city provides a night depository at the north entrance of City Hall. This option is useful when you cannot visit during business hours but have enough time before your bill is due.

Use a check or money order with identifying account information. Do not leave cash in the drop box.

Pay at a Local Amarillo Store or Bank

The city lists several participating payment locations, including:

• Amarillo National Bank locations
• United Supermarkets
• Fiesta Foods
• Taylor Furniture

Amarillo National Bank locations accept current bills before the due date. The city lists a $1 Western Union transaction fee for relevant retail payment locations.

Official details: Amarillo Payment Options.

2026 Amarillo Water and Sewer Rates Explained

Amarillo charges residential water customers a minimum monthly amount based on meter size, which includes the first 3,000 gallons of water usage. Consumption above that allowance is charged by the thousand gallons, with increasing rates at higher usage tiers.

Customers outside Amarillo city limits may pay higher rates than customers within the city.

The City Council reviews and approves water and sewer rates annually, with adjustments generally taking effect in October. For the most accurate 2026–2027 charge, use the tariff applicable to your location and meter size.

What Determines Your Water Bill?

To review the current rate information, open PayAMA and Utility Billing FAQs and locate the water and sewer rate section. For an account-specific calculation, call 806-378-3030.

Do not assume that the total shown on the combined utility bill is only for drinking water. Drainage, sewer and trash services can affect the amount due.

Why Amarillo Sewer Charges Use a Winter Average

One of the most useful local billing details is Amarillo’s residential wastewater calculation. The city uses a winter average to help avoid charging sewer fees on all of the water used outdoors during warmer months.

The winter average is based on water usage during December, January and February. The city recalculates it each March.

How the Winter Average Works

1. The city reviews your water consumption for December, January and February.
2. It calculates your average usage during those months.
3. That average is used in determining the applicable residential sewer billing amount for the next annual period.
4. The average is recalculated when the following winter’s eligible readings become available.

Amarillo lists a citywide average of 8,000 gallons. New residential accounts are temporarily assigned that amount for sewer billing until enough eligible winter consumption history exists.

If your winter average looks incorrect, use PayAMA to submit a customer service request or call 806-378-3030.

Start New Water Service in Amarillo

New residents can submit a water utility service application directly through the updated PayAMA system. The city may require proof of occupancy, such as a lease or deed, depending on the property.

Step-by-Step New Service Application

1. Open the Amarillo Utility Billing portal.
2. On the login page, find Are you a new customer?.
3. Select the online application for new service.
4. Enter your name, contact information and complete service address.
5. Provide the requested service-start information.
6. Upload a lease or deed if the application requests proof of occupancy.
7. Review the information and submit the application.
8. Follow any additional verification or deposit instructions from Utility Billing.

The city also accepts new-service requests by phone at 806-378-3030 or email at waterbill@amarillo.gov.

If you apply by phone or email and a lease or deed is required, the city may ask you to provide it separately through email rather than uploading it through the portal.

New Construction or Water Tap Requests

A water service account application is not the same as requesting installation of a new water or sewer tap.

For new infrastructure connections, contact the Water Utilities Department. The city lists 806-378-6960 for water and sewer tap applications.

Transfer or Stop Amarillo Water Service

If you are moving between Amarillo properties, the updated billing portal lets you submit a transfer request online. The current account must be in good standing or current on payments to qualify for the standard transfer process.

Transfer Service to Another Address

1. Sign in to PayAMA.
2. Open the Forms tab.
3. Select Transfer Service Request.
4. Enter the new service address and requested transfer information.
5. Upload supporting occupancy documents when requested.
6. Submit the form and confirm the next steps with Utility Billing.

Customers requesting a transfer by phone or email may be asked to verify their name and the last four digits of their Social Security number. Provide such information only through the city’s authorized channels.

Stop or Close Water Service

1. Log in or register through the new PayAMA portal.
2. Select the Forms tab.
3. Choose Terminate Service Request.
4. Enter the service address and requested termination information.
5. Submit the form and keep confirmation.

The city states that service terminations are processed for the following business day. If you need the final bill mailed elsewhere, confirm the forwarding address with Utility Billing.

For phone or email termination requests, the city requires identity verification before processing.

No Water, Main Break or Sewer Emergency in Amarillo

The City of Amarillo Water Utilities Department provides a dedicated 24-hour water and sewer emergency line.

Emergency number: 806-378-6824

Use this number for possible public water main breaks, severe water service problems or sewer infrastructure emergencies.

Before Reporting a Problem

1. Check whether the problem affects one faucet or the entire property.
2. Look for obvious leaks or water escaping into the street without approaching unsafe equipment.
3. Ask whether neighboring properties have the same problem, if practical.
4. Prepare the exact location, closest intersection and approximate start time.
5. Call the 24-hour emergency line and describe what is happening.

If your water needs to be turned off urgently during regular office hours, Utility Billing also lists 806-378-3030 for emergency shutoff requests.

Official emergency guidance: Amarillo Water Utilities.

High Water Bill? Use Amarillo’s Digital Meter Data

Amarillo has upgraded water meters with digital technology. Customers can use PayAMA to view detailed consumption information, including hourly or interval usage where available.

This can be particularly helpful when investigating a high bill because continuous consumption overnight may indicate a leak or a water-using appliance that never fully shuts off.

How to Investigate Unusual Water Use

1. Log in to your PayAMA account.
2. Open the water usage section.
3. Choose the available hourly or interval view.
4. Look for steady consumption when nobody should be using water.
5. Inspect toilets, faucets, outdoor hydrants and irrigation equipment.
6. Compare the usage with previous billing periods.
7. If the pattern still seems incorrect, submit a billing service request.

What Might Cause a High Water Bill?

• A toilet that runs between flushes.
• A leaking irrigation valve or underground sprinkler line.
• An outdoor faucet left open.
• A leaking service line between the meter and home.
• Additional lawn watering during dry or windy conditions.
• A longer billing period or overdue charges.

Read the official Amarillo Water Meter guide for information about digital meters and available consumption data.

Can You Opt Out of Digital Meter Reporting?

The city allows customers to opt out of automated digital meter transmission by calling 806-378-3030.

Under this option, the upgraded meter remains installed but city staff manually record usage. The city states there is currently no charge for opting out.

Amarillo Drinking Water Sources and Quality

Amarillo’s public drinking water supply comes from two principal sources:

• Municipal wells drawing from the Ogallala Aquifer.
• Water supplied by the Canadian River Municipal Water Authority, including well water and water from Lake Meredith.

The city maintains approximately 75,000 water meters serving homes and businesses.

Customers who want to understand drinking-water safety can review the city’s Consumer Confidence Reports and water chemistry reports. These documents contain testing results and information about the public water system.

How to Find Amarillo’s Water Quality Reports

1. Visit Amarillo Water Utilities.
2. Find the water quality information or reports section.
3. Open the latest available Consumer Confidence Report.
4. Review the sampling results and drinking-water standards.
5. Contact Water Utilities if you have a specific concern about unusual taste, odor, color or a local advisory.

Annual reports reflect the stated reporting year. For an active water-quality warning, follow the latest official city announcement rather than relying only on an older annual report.

Common Questions About Amarillo Water Utilities

Official Amarillo Water Utility Links

• City of Amarillo Utility Billing — customer service, payments and account information.
• PayAMA Account Login — view bills, manage account information and make payments.
• PayAMA Registration — create an online account using the new account number.
• Amarillo Payment Options — phone, mail, retail, drive-through and online payments.
• 2026 Utility Billing System — system changes, account lookup and registration instructions.
• Amarillo Water Utilities Department — service operations, emergency contacts and water quality.
• Digital Water Meter Information — monitoring water usage and meter questions.
• City of Amarillo Contact Directory — department telephone numbers.

Information reviewed: October 23, 2026. This guide incorporates the updated utility billing system launched March 31, 2026. Payment procedures, fees, rates and service arrangements may change; verify transaction-specific details with the city.

Independent information guide: WaterUtilities.org is not affiliated with or operated by the City of Amarillo. This site does not process utility payments, access customer billing accounts or dispatch emergency water service personnel.