Manassas Park Water Utilities 2026: Bill Pay, Login & Phone

How to Pay Your Manassas Park Water Bill Online

Manassas Park uses the Edmunds GovTech WIPP portal for online utility payments. You need the water account information printed on your bill and an account PIN.

If you do not know your PIN, call the Treasurer’s Office at 703-335-8835 before attempting to access the account.

1. Open the correct utility portal. Visit Manassas Park WIPP Water Payments. You can also reach it through the Utilities/Water section of the city’s official payment page.
2. Choose the water utility payment option. Follow the portal’s search or account-access prompts for the City of Manassas Park.
3. Enter your Customer Number. Use the Account ID shown on your latest water statement. The city illustrates the account format as a customer number followed by a hyphen and account suffix, such as XXXXXX-0.
4. Enter the account PIN. Use the four-digit PIN associated with your water account. If it is missing, contact the Treasurer’s Office.
5. Review your bill. Check the customer name, account details, amount due and any outstanding balance before paying.
6. Select eCheck or credit/debit card. Choose an accepted payment method and review the applicable processing fee.
7. Submit and save confirmation. Keep the payment receipt or reference number until the amount is credited to your account.

Official instructions: Manassas Park – How to Make a Payment.

Manassas Park Water Login, Account Number and PIN Help

The WIPP water payment system uses utility account identifiers. It should not be confused with the separate taxpayer portal, which has its own email-based registration and password system.

Where to Find Your Water Account Number

Check the latest City of Manassas Park utility statement. The official city payment instructions identify two pieces of information:

• Account ID: The Customer Number, including its account suffix.
• Account PIN: A separate four-digit number associated with the utility account.

Use the information exactly as it appears on your bill. If the portal has separate fields, follow its instructions instead of guessing how to split the account number.

Forgot Your Water Account PIN?

1. Keep your latest water bill available.
2. Call the Treasurer at 703-335-8835.
3. Tell the representative you need the PIN for the Utilities/Water WIPP portal.
4. Complete the city’s required identity or account verification.
5. Use the confirmed PIN to access the payment system.

The city’s Treasurer payment page specifically directs utility customers to call for the account PIN needed to view their accounts.

WIPP Portal Not Opening?

Return to the city’s official payment instructions and select its current Utilities/Water link. If the account is not recognized, verify your Customer Number and PIN with the Treasurer.

Do not create a taxpayer portal account simply because the WIPP payment page is unavailable. Taxpayer registration and water utility access are different processes.

All Water Bill Payment Options and Fees

Residents may pay online or through the Treasurer’s Office at City Hall. The city also accepts mailed payments and provides a payment drop box.

Pay in Person at Manassas Park City Hall

City of Manassas Park Treasurer
100 Park Central Plaza
Manassas Park, VA 20111

The Treasurer’s payment counter is on the third floor of City Hall. The city’s recent Water & Sewer Billing reference guide lists office hours of Monday–Friday, 8:30 AM–4:30 PM, excluding holidays.

Get directions to City Hall

Pay by Mail

If you use your bank’s bill-payment service, the bank may mail a paper check rather than sending the funds electronically.

Manassas Park recommends allowing 7–10 business days for mailed checks to arrive and be processed. Use the remittance address shown on your current bill and include your Customer Number.

When Is a Manassas Park Water Bill Due?

Water and sewer bills are generally issued monthly. Under the city’s water and sewer ordinance, bills are due by the last day of the month.

If the last day falls on a weekend or holiday, the payment deadline moves to the next regular business day.

Late Fees and Outstanding Balances

The city’s published water billing guidance describes:

• A 10% late penalty applied to the first 30-day outstanding balance.
• A 1% interest charge on other remaining outstanding balances.
• Possible service disconnection when overdue charges remain unpaid beyond the applicable notice deadline.

These terms are described in the city’s water billing guidance and ordinance. Check your actual statement for the current amount, due date and any additional charges.

Legal reference: Manassas Park Code – Water and Sewer Service Charges.

What If Your Water Is Disconnected for Nonpayment?

If service has been interrupted, the city requires the outstanding charges and applicable administrative fees to be paid before restoration.

1. Call the Water & Sewer Billing Department at 703-335-8805.
2. Ask for the full balance needed to restore service.
3. Confirm whether a disconnection work order and administrative fee have been assessed.
4. Pay the amount through an accepted city payment method.
5. If you paid online, call Water Billing and provide your payment confirmation.
6. Ask when your service can be restored.

An older city guide identifies a $30 administrative charge after a disconnect work order is issued. Because fees may have changed, confirm the current amount directly with the Water Billing Department rather than relying on that historical figure.

Start New Water and Sewer Service in Manassas Park

New residents must establish a utility account with the city’s Water & Sewer Billing Department. The application can be initiated by email or in person at City Hall.

The city’s 2025–2026 reference guide states that applications received before 2 PM may qualify for same-day activation. Applications received later are generally processed the next business day.

Same-day service is not guaranteed, especially when documentation or payment is incomplete.

Documents for Homeowners

• Copy of settlement statement, closing disclosure or deed.
• Valid photo identification, such as a driver’s license, passport or military ID.
• Completed utility service application.
• Required activation payment.

Documents for Tenants and Renters

• Completed utility service application.
• Property Owner’s Agreement.
• Landlord Authorization form completed and signed by the owner.
• Valid identification for the landlord/property owner as required.
• Valid photo identification for the tenant or tenants.
• Required activation payment and tenant security deposit.

How to Apply

1. Read the requirements. Open the city’s Water & Sewer Billing Reference Guide.
2. Prepare your property documents. Homeowners should provide ownership evidence. Renters need the applicable signed landlord documents.
3. Complete the utility application. Use the city’s Water & Sewer Application, checking with the department for any newer version.
4. Submit the application. Email the documents to water.billing@manassasparkva.gov or deliver them to the Water & Sewer Billing office at City Hall.
5. Pay the required activation amount. Ask the city to confirm whether your application requires only the activation fee or an additional tenant deposit.
6. Confirm the service date. Contact Water Billing if you need same-day or next-business-day service.

Published 2025–2026 New Service Charges

These amounts come from the city’s published 2025–2026 Water Billing Reference Guide. They should not be treated as guaranteed FY 2026–2027 charges without confirmation.

How to Stop or Close a Water Account

When moving out, selling a home or ending a lease, you must formally request water and sewer account closure. Simply leaving the property does not close the account.

Manassas Park warns that utility charges may continue accumulating until the account is officially terminated.

1. Decide the date you want utility billing responsibility to end.
2. Contact water.billing@manassasparkva.gov or visit the Water & Sewer Billing Department at City Hall.
3. Request the current water and sewer disconnection application.
4. Provide your account number, service address and requested termination date.
5. Submit the request more than 24 hours before the desired termination date.
6. Provide a forwarding mailing address for the final statement or deposit refund.
7. After the meter is read, contact the billing office to obtain the final balance.

The city reads the meter on the date specified in the approved disconnection request and calculates the final bill using the applicable charges.

What Happens to a Tenant Security Deposit?

Under the city’s published service application terms, the tenant’s deposit can be applied toward the final bill.

If a refund remains after applicable charges, it is mailed to the tenant’s forwarding address. If the final bill exceeds the deposit, the remaining balance must be settled according to the city’s requirements.

Manassas Park Water and Sewer Rates in 2026

The city bills water and sewer service using a combination of fixed charges and consumption-based rates. The monthly base fee helps fund water and sewer infrastructure, plant improvements and system capacity.

Consumption is measured in thousands of gallons. This means a higher volume of water use can increase both the water and sewer portions of a bill.

What Appears on a Utility Bill?

The city’s 2025–2026 new-service guide lists a $52.77 monthly fee as part of the activation calculation. This is a historical reference for that service period, not a verified complete FY 2026–2027 water and sewer rate schedule.

For an accurate current bill calculation, check the city’s Water and Sewer Service Charges ordinance and request the current tariff from the billing department.

Why the Total Bill Can Be Higher Than Water Usage Alone

A household using very little water may still owe base charges and other billed municipal services. Water usage is only one component of the monthly statement.

Check the individual charge descriptions before assuming a higher total was caused by a meter-reading error.

High Water Bill or Leaking Pipe? Follow These Steps

Manassas Park has a specific policy for leaks and high consumption. The city states that customers are not eligible for adjustments due to leaks on their side of the meter.

This makes finding and repairing leaks quickly particularly important.

Check for a Leak

1. Compare monthly consumption. Check whether the gallons billed increased compared with your usual water use.
2. Inspect running toilets. A toilet can leak continuously into the bowl without producing a visible puddle.
3. Check faucets and appliances. Look for dripping fixtures, washing-machine connections and other plumbing problems.
4. Inspect outdoor areas. Look for wet soil, soggy patches or unexplained damp spots near the underground service line.
5. Contact Water Billing if the cause is unclear. Call 703-335-8805 and request assistance with investigating unusual consumption.

The city’s Water Leak Reference Guide explains that a service technician may visit the property to examine the meter when unexplained consumption persists.

Who Pays for a Leaking Water Line?

These responsibilities are described in the city’s official leak guide. The exact location of the problem determines whether the city or private property owner should arrange the repair.

Read the Manassas Park Water Leaks Quick Reference Guide (PDF).

Report a Water Main Break or Sewer Emergency

The Manassas Park Public Works Division handles public water and sewer infrastructure. Use the correct number depending on whether the problem happens during business hours or after hours.

What to Do When Water Stops Unexpectedly

1. Check whether all faucets are affected or only one fixture.
2. Ask nearby residents whether they have lost water service.
3. Look for a visible leak, flooding or broken water line outside.
4. Check whether your account has a pending disconnection notice.
5. Report a suspected public utility problem to Public Works.
6. Provide the exact address and explain when the interruption began.

For water or sewer emergencies before 8:30 AM, after 5 PM, on weekends or city holidays, call the Manassas Park Police non-emergency number at 703-361-1136. The dispatcher can route the issue to Public Works after-hours personnel.

Manassas Park Water Service Versus City of Manassas Utilities

Manassas Park and Manassas are separate Virginia cities. Residents should not assume they share one utility payment portal.

Manassas Park: Water and sewer payments are handled through the Edmunds WIPP portal linked by the Manassas Park Treasurer.

City of Manassas: Uses a different municipal utility system and online payment portal.

The City of Manassas utility portal is located at ebiz.ci.manassas.va.us, and its utility customer service number is 703-257-8245.

What If You Live Near the City Boundary?

A Manassas mailing address, Manassas Park address or nearby Prince William County property may not use the same municipal billing system.

Confirm your actual provider from the utility statement, lease, closing documents or property manager before creating a payment account.

Water Quality, Service Interruptions and Local Notices

The City of Manassas Park operates a public water distribution system and provides water and sewer services to customers within its service area.

The Water & Sewer Services Division handles operations involving public water lines, sewer infrastructure, meter service and related maintenance.

For an unusual water color, pressure drop or suspected service interruption, contact Public Works. For an active drinking-water advisory, follow the specific instructions issued by the city or the relevant public health authority.

Use the official Manassas Park website to access current city announcements and department resources.

Local Tips for Manassas Park Homeowners

• Cold-weather plumbing: During freezing Northern Virginia weather, protect vulnerable water pipes and follow safe winterization practices.
• Unexplained meter usage: Check for continuous running toilets or underground leaks promptly because the city does not generally adjust bills for customer-side leaks.
• Moving during a holiday week: Submit new-service and disconnection paperwork early because city offices close on holidays.
• Renters: Obtain landlord authorization documents before applying so the connection is not delayed.

Water Billing Office, Address and Contact Information

City of Manassas Park Water & Sewer Billing
Manassas Park City Hall
100 Park Central Plaza, Suite 303
Manassas Park, VA 20111

Billing phone: 703-335-8805
Treasurer: 703-335-8835
Email: water.billing@manassasparkva.gov
Office hours: Monday–Friday, 8:30 AM–4:30 PM, excluding holidays.

Get directions to Manassas Park City Hall

For a new water account, high bill or service disconnection, contact Water Billing. For a PIN or online payment question, contact the Treasurer.

Frequently Asked Questions

Official Manassas Park Water Utility Resources

• Manassas Park Payment Instructions — current WIPP link, PIN help and online payment fees.
• Official Water & Sewer Payment Portal — Edmunds WIPP account and payment access.
• 2025–2026 Water & Sewer Billing Reference Guide (PDF) — new accounts, fees, office details and service termination.
• Water & Sewer Account Application (PDF) — residential service application and documentation.
• 2025–2026 Water Leak Guide (PDF) — leak responsibilities, high bills and meter checks.
• Water and Sewer Service Charges Ordinance — billing deadlines, rates, penalties and disconnections.
• City of Manassas Park — municipal departments, current announcements and public services.

Information reviewed: October 23, 2026. The water payment portal and processing fees were checked against the current city Treasurer page. New-service fees were taken from the city’s 2025–2026 reference guide and require confirmation for the current 2026–2027 service period.

Independent information notice: WaterUtilities.org is not affiliated with or operated by the City of Manassas Park. We do not collect utility payments, access customer accounts or restore water service. Official transactions must be completed through the city and its authorized payment provider.