Mena Water Utilities 2026: Bill Pay, Login & Phone

How to Pay Your Mena Water Bill Online

Mena Water Utilities accepts online payments through a secure third-party customer portal powered by Continental Utility Solutions. You can make a one-time payment without registering or create an account to access previous bills and manage payments.

1. Open the official payment page. Visit Mena Water Utilities Pay Bill.
2. Select Pay Online. The utility’s website directs customers to its authorized payment portal at menawaterutilities.epayub.com.
3. Choose Quick Pay or Log In. Select Quick Pay for a one-time payment, or sign in if you already have an online account.
4. Enter the requested account information. Keep your latest water bill nearby. You will need the account number to identify the account.
5. Review the balance. Confirm that the account information and amount due match your statement.
6. Select a payment method. The utility accepts online debit cards, credit cards and checking-account payments through its third-party provider.
7. Check the convenience fee. The utility states that a small processing fee applies to online payments. Review the exact charge before submitting.
8. Complete the transaction. Save the confirmation number or receipt until the payment appears on your account.

Do not assume a successful payment automatically cancels a scheduled disconnection. Confirm your account status with the utility office.

Mena Water Utilities Login and Registration

The official online customer portal is menawaterutilities.epayub.com.

The portal supports registered account access, previous billing information and online payments. It also provides Quick Pay for customers who do not need a full account profile.

Log In to an Existing Account

1. Open the Mena Water Utilities login page.
2. Enter your registered username.
3. Enter your password.
4. Select Log In.
5. Use the available account options to review bills, payment information or account preferences.

Important 2026 Portal Registration Notice

Mena Water Utilities has posted an account-system upgrade notice on its official payment portal. The notice states that existing online account holders must re-register their accounts following the upgrade.

If your previous username and password no longer work, you may need to complete registration again rather than repeatedly attempting to access the old profile.

How to Register Your Account

1. Visit the official customer portal.
2. Click Register or Register here.
3. Provide the requested customer and account information from your water bill.
4. Enter the required profile and contact details.
5. Create your login credentials.
6. Complete any verification requested by the portal.
7. Return to the login page and sign in.

Keep your paper or electronic utility bill available throughout registration. If the portal cannot locate your account, call 479-394-2761 to confirm the account information.

Forgot Your Password?

On the login page, select Forgot your password? and follow the recovery instructions.

If you previously registered before the system upgrade, check whether the utility requires a new registration first.

Can You Pay Without Creating an Online Account?

Yes. Mena Water Utilities offers a Quick Pay option for one-time payments.

1. Open the authorized payment portal.
2. Select Quick Pay.
3. Enter the requested utility account information.
4. Review the account and payment amount.
5. Choose an accepted payment method.
6. Check the processing fee and complete the payment.
7. Save the payment confirmation.

Quick Pay is useful if you only want to pay the current bill. Registering for an account is more appropriate if you want to access previous bills and manage ongoing online payments.

If the portal cannot retrieve your account, verify the account number on your latest statement or contact the utility.

Other Ways to Pay Your Mena Water Bill

The utility provides several alternatives to online payments, including telephone payments, in-person payments, mail and automatic bank draft.

Pay Your Water Bill by Phone

Official payment phone: 479-929-2424.

1. Call the utility’s published payment number.
2. Follow the payment-service instructions.
3. Enter your utility account details when requested.
4. Select an accepted payment method.
5. Review any processing charges.
6. Complete the payment and keep the confirmation.

For questions about your bill or a payment that has not posted, contact the main office at 479-394-2761.

Pay at the Mena Water Utilities Office

Mena Water Utilities
701 Mena Street
Mena, AR 71953

Office hours: Monday–Friday, 7:45 AM–4:30 PM.

Customers can pay in person during regular office hours. The utility also provides a night depository in its drive-through lane.

Directions to Mena Water Utilities

Mail Your Water Bill Payment

Mena Water Utilities
701 Mena Street
Mena, AR 71953

Include your payment coupon and write your water account number on the check or money order.

Do not mail cash. If your account is already overdue, contact the office before relying on postal delivery.

Set Up Automatic Water Bill Payments Without an Extra Fee

Mena Water Utilities offers recurring automatic bank drafts arranged directly through its office.

The utility states that automatic payments are withdrawn on the 10th of each month with no additional fee.

How to Enroll

1. Contact Mena Water Utilities at 479-394-2761.
2. Ask to enroll in the recurring automatic bank-draft program.
3. Confirm which application and banking information the utility requires.
4. Complete the authorization documents provided by the office.
5. Submit the documents using an accepted method.
6. Ask when the first automatic draft will begin.
7. Continue monitoring bills until the utility confirms enrollment is active.

For assistance, email office@menawaterutilities.org or visit 701 Mena Street.

Mena Water Utility Billing, Rates and Service Charges

Mena Water Utilities provides water and wastewater service to residential and other customers in its service area. The amount charged depends on the account’s service classification, usage and applicable utility fees.

The utility’s public payment page confirms that customers can make recurring monthly bank drafts, but it does not publish a complete, clearly dated 2026 water and wastewater rate schedule.

For that reason, a specific 2026 gallon rate, monthly minimum charge, late fee or reconnection charge should not be assumed without confirming it with the utility.

What to Check on Your Water Bill

• Previous balance: Any amount carried forward from an earlier statement.
• Current water charges: The amount assessed for drinking-water service.
• Wastewater charges: Charges for sewer service where applicable.
• Consumption: The quantity of water recorded for the billing period.
• Fees or adjustments: Other charges or credits applied to the account.
• Total amount due: The balance that must be paid.
• Payment deadline: The date by which payment must be received to maintain the account in good standing.

How to Confirm Your Current Rate

1. Find the latest utility bill.
2. Identify the amount of water used and the applicable charges.
3. Call 479-394-2761.
4. Ask for the current residential or commercial water and wastewater rate schedule.
5. Confirm whether your account is inside or outside city limits and whether different rates apply.
6. Ask about the current deposit, service connection and reconnection fees if relevant.

Received a Water Disconnection Notice? Follow These Steps

If your Mena Water Utilities account is past due or you have received a disconnection notice, the most important issue is whether your payment will be posted before service is disconnected.

The utility specifically instructs customers making online payments on the 25th of the month or later in response to a disconnection notice to call its office with the payment confirmation number.

What to Do

1. Read the notice. Check the required payment amount and any stated disconnection deadline.
2. Confirm the current balance. Review your account or call the billing office.
3. Choose an accepted payment method. Avoid relying on a mailed payment when the deadline is close.
4. Complete the payment. Save the confirmation number if paying online.
5. Call the office immediately. Contact 479-394-2761 with the payment confirmation.
6. Ask whether service is protected. Confirm that the utility has recorded the payment and understands the account’s current status.
7. If already disconnected, ask about reconnection. Verify any remaining charges, required payment and restoration schedule.

Official guidance: Mena Water Utilities Pay Bill.

How to Start, Stop or Transfer Water Service in Mena

If you are moving into a home or business in Mena, confirm that Mena Water Utilities serves the exact address before applying for service.

The city’s official utilities directory identifies the Mena Water & Sewer Department as the local billing contact.

Start Service at a New Address

1. Confirm the full service address, including any apartment or unit number.
2. Visit the City of Mena Utilities directory to identify the local provider.
3. Call Mena Water Utilities at 479-394-2761.
4. Ask about the current new-service application and deposit requirements.
5. Prepare the applicant’s contact information, service address and any identification or ownership/tenancy documents the utility requests.
6. Submit the required application and payment through the accepted utility process.
7. Confirm the service activation date before moving in.

Important: The utility’s reviewed public pages do not confirm a specific online start-service application or a guaranteed activation period. Contact the office for the current procedure instead of relying on third-party claims about connection times.

Stop Service When Moving Out

1. Contact the utility office before your intended move-out date.
2. Provide your service address and account information.
3. Request the final service date.
4. Ask whether a final meter reading or other step is needed.
5. Provide a forwarding address if required.
6. Confirm how any final balance or deposit refund will be handled.

Canceling an online payment arrangement is not necessarily the same as closing your utility service account.

High Water Bill? Check for Leaks and Unusual Usage

An unusually high utility bill may result from more water being used, leaking plumbing, changes in household occupancy, outdoor watering or adjustments on the account.

Before disputing the bill, compare the amount of water consumed rather than looking only at the dollar total.

Step-by-Step Water Usage Check

1. Review the current bill. Identify the current water consumption and compare it with the previous period.
2. Check toilets. Listen for a tank that continues refilling or water running into the bowl.
3. Inspect exposed plumbing. Look beneath sinks, near water heaters and around outside faucets.
4. Check hoses and irrigation. Make sure outdoor faucets and irrigation systems are not running unexpectedly.
5. Look for hidden moisture. Unexplained wet ground or damp areas may indicate a leak.
6. Arrange repairs. Use a qualified plumber when the problem involves private plumbing that you cannot safely repair.
7. Contact the utility. Ask about the meter reading and any adjustment policy that may apply.

The Mena Water Utilities website has a contact form with a Report a leak option.

For a suspected public water line leak, call 479-394-2761 rather than waiting for an email response.

You can review published utility discussions through Mena Water Commission Meetings.

Report a Water Main Break, Sewer Problem or Service Interruption

Mena Water Utilities manages water and wastewater operations. If you notice a major leak, water flowing from the street, an unexpected loss of service or a suspected sewer system problem, contact the utility.

Utility office: 479-394-2761.

What to Do Before Reporting

1. Check whether the problem affects one fixture or the entire property.
2. If safe, determine whether nearby homes have the same problem.
3. Look for visible leaks or unusually wet ground outside.
4. Stay away from damaged pavement, flooded utility equipment and wastewater.
5. Call the utility and provide the street address or nearest intersection.
6. Explain when the issue began and whether nearby properties are affected.

For non-emergency inquiries, use the utility’s official contact form.

The published website lists the main office number but does not clearly identify a separate 24-hour emergency phone line. For a serious after-hours incident, use the utility’s published number for instructions and contact emergency services if there is an immediate threat to safety.

Mena Drinking Water Quality and Consumer Confidence Reports

Mena Water Utilities publishes a Consumer Confidence Report, also called a drinking-water quality report, for customers who want information about their public water supply.

The report is intended to explain drinking-water sources, testing results and compliance information for the reporting period.

How to Find the Official Water Quality Report

1. Open Mena Water Utilities Consumer Confidence Report.
2. Select the Consumer Confidence Report link provided by the utility.
3. Check the report year before relying on the test results.
4. Review information about the water source, detected contaminants and applicable drinking-water standards.
5. Contact the utility if you need clarification about an entry or a current water-quality concern.

Mena’s public drinking-water supply is associated with the Irons Fork Lake source, and the utility has discussed water treatment and infrastructure improvements in its commission meetings.

For information about local source-water protection, see the utility’s official website and its Source Water Assessment resources.

A published annual water-quality report describes the reporting period. It does not replace a current boil-water notice or other active public-health advisory.

Mena Water Utilities Office and Contact Information

Mena Water Utilities
701 Mena Street
Mena, Arkansas 71953

Main phone: 479-394-2761
Phone payments: 479-929-2424
Email: office@menawaterutilities.org

Office hours:
Monday–Friday
7:45 AM–4:30 PM

Directions to Mena Water Utilities

For a billing question, have your account number and current statement ready. For a water leak report, provide the location and explain whether it appears to involve a street line or private plumbing.

If you are contacting the office online, do not include bank-account details, passwords or other sensitive personal information in the general inquiry form.

Frequently Asked Questions

Official Mena Water Utilities Resources

• Mena Water Utilities Official Website
• Official Bill Payment Methods
• Authorized Payment and Customer Login Portal
• Customer Account Sign-In
• Office Contact and Leak Reporting Form
• City of Mena Official Utilities Directory
• Drinking Water Consumer Confidence Report
• Water Commission Meetings and Utility Updates

Information reviewed: October 23, 2026. Payment instructions, office hours, customer portal information and contact details are based on the utility’s published official resources. A complete 2026 water and wastewater rate schedule and exact online processing fees were not independently confirmed; customers should verify these amounts directly with the utility.

Independent information notice: WaterUtilities.org is an independent informational website and is not affiliated with or operated by Mena Water Utilities or the City of Mena. This guide does not accept water bill payments, manage accounts or dispatch utility crews. Complete payments and service requests through the utility’s official channels.