Pompano Beach Water Utilities 2026: Bill Pay, Login & Phone

How to Pay Your Pompano Beach Water Bill Online

The city’s current payment link opens the FirstChoice payment platform operated through Nuvei. Have your latest utility statement nearby so you can enter the correct account number.

Pay as a Guest — No Account Registration Needed

1. Open the payment page. Go to the official Pompano Beach guest payment portal.
2. Enter your utility account number. Copy it exactly as shown on your statement, including the required number sections.
3. Complete account verification. Provide any additional identifying details requested by the portal.
4. Choose a payment method. The payment provider lists major credit cards, debit cards and electronic checks.
5. Review before submitting. Confirm the amount, account information and any applicable transaction fee or notice.
6. Save your receipt. Keep the payment confirmation in case the transaction does not immediately appear on your account.

Pay Using Your Registered Account

If you want to review payment history, schedule future payments or save payment details, use a registered FirstChoice account.

1. Visit Pompano Beach FirstChoice.
2. Select the secure customer login or registration option.
3. Sign in or register with your utility account number and billing ZIP code.
4. Choose Make Payment from your account home page.
5. Select your payment method, review the amount and confirm.

The payment provider also offers recurring payments, saved payment methods and Text-and-Pay enrollment.

Pompano Beach Utility Login: Registration and Password Help

First-time users need the water account number shown on their statement and the corresponding ZIP code. The provider’s registration system links the utility account to your online profile.

For portal login, registration or payment processing problems, call 855-270-3592 or email govpayments@nuvei.com.

For an incorrect water bill, account balance or service-related problem, contact the city directly at 954-786-4637. The payment processor and the utility billing department handle different issues.

Other Ways to Pay Pompano Beach Water Utilities

About convenience fees: The available payment pages do not establish one universal fee for every payment method. Review the exact amount shown before confirming a card or electronic payment rather than assuming it is free.

How to Set Up Auto-Pay

1. Sign in to the FirstChoice portal.
2. Open the Auto-Pay section.
3. Select the qualifying utility account and permitted payment method.
4. Review the authorization details and save the setup.
5. Check the first scheduled draft to ensure the payment arrangement is active.

Start or Close a Pompano Beach Water Utility Account

For a new home, apartment or commercial property, confirm the actual water provider before opening an account. Some Pompano Beach addresses receive water service from Broward County rather than the City of Pompano Beach.

Start Water Service at an Existing Address

1. Check the city’s Water service area information to determine whether the property is served by Pompano Beach or Broward County.
2. Contact the city’s Customer Service / Water Billing office at 954-786-4637 during business hours.
3. Prepare state-issued photo identification. A driver’s license is acceptable.
4. If renting, have your lease or other documentation showing the occupancy date. The city may request a notarized lease.
5. Ask about the required utility account deposit, connection charges and service activation arrangements.
6. Confirm the requested activation date and keep any account or application confirmation.

The city requires a deposit to secure new or additional utility accounts. Its published policy describes deposit interest and eligibility for deposits to be applied to qualifying accounts after four years of timely payments.

Moving Out or Closing an Account

Contact Customer Service and request a final service date. Have the account number, service address and forwarding information ready. Ask when the final bill will be prepared and how any eligible deposit balance will be handled.

Read the city’s account opening and closing requirements.

High Water Bill or Suspected Leak? Use Dropcountr

The City of Pompano Beach offers Dropcountr, a free water-use monitoring service for residential water customers. This is different from the FirstChoice billing portal.

Dropcountr can help you monitor consumption, receive usage alerts and investigate unexpected water use before another expensive bill arrives.

Set Up Free Water Usage Monitoring

1. Open the city’s Dropcountr information page.
2. Follow the registration link or download the Dropcountr app from its official app-store listing.
3. Enter your name and water account number exactly as shown on your City of Pompano Beach bill.
4. Review the water-use dashboard and enable available leak or unusual-consumption notifications.
5. If registration fails, email support@dropcountr.com with the requested account assistance details.

Check a Possible Leak at Home

The city’s electronic meters are read remotely. If you notice unusually high consumption, try these checks before requesting further assistance.

• Toilets: Listen for running water. Add a few drops of food coloring to the tank and check whether color appears in the bowl without flushing.
• Irrigation: Look for broken sprinkler heads, damaged underground lines and controllers watering too frequently.
• Outdoor taps: Inspect hose connections and faucets for dripping.
• Pools: Check for unusual refill needs or water loss not explained by normal evaporation.
• Meter readings: Compare usage when no household water is being used. Ask the utility for help if you cannot safely access the meter information.

If consumption remains unexplained, call 954-786-4637 to discuss the billing history, meter readings and available review procedures.

Pompano Beach Water Emergency Numbers and Reconnection Help

The city publishes different numbers depending on when a utility problem occurs. Use the appropriate contact instead of relying on the regular City Hall main number.

Report water main breaks, serious service leaks or other city utility emergencies promptly. Give the closest street address or intersection and describe whether water is entering buildings, flowing across a roadway or affecting nearby properties.

For an immediate life-safety emergency, call 911.

Paid an Overdue Bill but Water Is Still Off?

1. Save the payment confirmation number.
2. Call Customer Service at 954-786-4637 during normal hours.
3. For the evening reconnection period, use 954-540-5769 as directed by the city.
4. Ask whether any remaining balance, deposit or restoration requirement must be completed.
5. Confirm the next available restoration procedure rather than assuming automatic reconnection.

Pompano Beach Lawn Watering Days and Conservation Rules

Watering schedules matter because outdoor irrigation can account for a large share of household water consumption in South Florida. Pompano Beach follows year-round landscape irrigation restrictions.

Even addresses end in 0, 2, 4, 6 or 8. Odd addresses end in 1, 3, 5, 7 or 9. Check for any current exemptions or revised restrictions before changing your watering schedule.

Read the official Pompano Beach Water Conservation rules.

Does the City Offer Reuse Water for Irrigation?

Yes. The city’s OASIS reuse program serves qualifying properties. Homeowners can review the reuse service area map and application information through the official I Can Water website linked by the utility department.

Contact Customer Service before assuming reuse service is available at your specific address.

Pompano Beach Utility Billing Office and Mailing Address

Mail Water Bill Payments To

City of Pompano Beach
P.O. Box 908
Pompano Beach, FL 33061-0908

Include the account information or payment coupon provided with your statement. Keep a record of any mailed payment.

Utilities Administration

For department-level administration rather than customer billing, the city’s directory lists 1205 NE 5th Avenue, Pompano Beach, FL 33060, with telephone 954-545-7043.

Pompano Beach Water Utility Questions Answered

Official Websites and Helpful Resources

• Pompano Beach Customer Service / Water Billing — city contact information, account requirements and payment options.
• FirstChoice Utility Payment Portal — login, registration, billing history and Auto-Pay.
• Guest Payment Portal — pay without registering.
• FirstChoice Payment FAQ — payment methods, account recovery and payment support.
• Dropcountr Usage Portal — usage monitoring and alerts.
• Water Service Area Information — city versus county water providers.
• Water Conservation — irrigation restrictions and conservation guidance.
• Broward County Water and Wastewater Services — customers served by the county.