Water Utility Minneapolis 2026: Bill Pay, Login & Phone

How to Pay Your Minneapolis Water Utility Bill Online

The City operates an official online utility billing system. A username is not required for a one-time payment.

1. Open the official payment portal. Visit Minneapolis Utility Billing. Make sure the website belongs to the City before entering your account or payment information.
2. Select Quick Pay. The login page includes a Quick Pay option for customers who want to make a payment without registering for Premium Access.
3. Find your utility account. Follow the portal prompts and enter the requested account information. Keep your recent bill nearby so you can verify the correct service address.
4. Review your payment amount. Confirm the account balance, amount being paid and any applicable payment charges.
5. Choose your payment method. Use an e-check if you prefer the City’s fee-free online option. Cards and supported digital wallets are also accepted, but fees apply.
6. Submit payment and save confirmation. Keep the confirmation number until your payment appears in your account history.

Official instructions: City of Minneapolis – Ways to Pay Your Utility Bill.

Minneapolis Utility Billing Login and Account Registration

The customer portal provides two levels of account access. Choose based on whether you only need basic information or want to manage payments and service requests.

Register for Premium Access

1. Go to the official Minneapolis account portal.
2. Select Register Now below the login section.
3. Have your utility account number, mailing address, ZIP code and account-associated phone number available.
4. Complete the registration and verification prompts.
5. Return to the login page and sign in using your new credentials.

Forgot Your Username or Password?

On the login screen, select Forgot your password? or Forgot your User Name? and follow the recovery process. If your account cannot be verified, call Utility Billing at 612-673-1114.

Other Ways to Pay a Minneapolis Utility Bill

You do not have to pay online. The City offers several alternatives, including fee-free methods.

Pay by Phone

Call 612-673-1114 and choose option 2.

For a credit-card payment, prepare your account number, card number, expiration date, security code and billing ZIP code. For a fee-free bank payment, prepare your utility account number, bank routing number and checking or savings account number.

The automated service provides a confirmation number when payment is completed.

Pay by Mail

Mail payments early enough to arrive before the due date. A bank’s electronic bill-pay feature may sometimes send a physical check, so allow extra processing time.

Pay Cash at Participating Stores

The City supports free cash payments at selected retail partners, including CVS, Walgreens, Dollar General, Dollar Tree, Family Dollar, Love’s, Office Depot and OfficeMax.

1. Open the City’s payment options page.
2. Select the option to create a payment barcode.
3. Use your utility account number to prepare the barcode.
4. Check which nearby participating store accepts the payment.
5. Complete payment at the store and keep your receipt.

Retail participation can vary by individual location.

Set Up Automatic Water Bill Payments

Automatic bill payment can be useful if you want to avoid missed monthly due dates. Minneapolis offers automatic deductions from checking or savings accounts.

1. Visit the City payment page.
2. Find the automatic bill payment section and follow its enrollment link.
3. Select Minnesota and City of Minneapolis where requested.
4. Enter your utility account number and bank details.
5. Complete enrollment and save the confirmation.

Automatic bank payments are scheduled for the bill’s due date. Ensure sufficient funds are available in your account.

Minneapolis Water Rates for 2026

The City’s approved 2026 water rate is $3.88 per 100 cubic feet of metered water for retail customers. One billing unit is approximately 748 gallons.

Water bills also include a fixed charge based on meter size.

Example: Water Portion of a Residential Bill

Suppose a property uses five units of water during one billing period and has a 5/8-inch meter:

• Water consumption: 5 × $3.88 = $19.40.
• Fixed meter charge: $11.75.
• Illustrative water-service subtotal: $31.15.

This is not the complete utility bill. Sewer, stormwater, solid waste, state fees and other applicable charges can increase the total.

Source: City Council 2026 Utility Rate Resolution.

How to Read Your Minneapolis Utility Statement

Your bill includes the information needed to verify charges and track changes in water usage.

• Account number: Used for online payments, phone payments and billing assistance.
• Service address: The property receiving utility service.
• Meter readings: Previous and current readings used to calculate consumption.
• Usage units: Each water unit represents approximately 748 gallons.
• Account activity: Earlier balances, posted payments and billing adjustments.
• Current charges: Water, sewer, stormwater and other utility charges as applicable.
• Due date: The date payment is required.

What Does EST Mean on Your Water Bill?

EST indicates an estimated meter reading. The City may estimate usage when it cannot obtain an actual reading or the automatic meter-reading system has a problem.

If EST appears on your bill, consider arranging a meter-reading appointment. An unusually low estimated reading may also be followed by a larger adjustment when actual usage is recorded.

See the official Minneapolis sample utility bill guide for an explanation of the statement layout.

Start, Transfer or Stop Water Service in Minneapolis

If you are buying, selling or moving between properties, arrange the utility account change before your move date.

Start New Service

1. Open the City’s start or stop utility service page.
2. Select the appropriate new-service application or account request.
3. Prepare your property address and the customer information requested by the City.
4. Submit the application and follow any meter-reading or service-activation instructions.
5. Confirm the account’s start date and how the first bill will be delivered.

Move Within Minneapolis

Premium Access users can log in and navigate to Service Requests → Transfer of Service.

If you use bank bill pay, update the utility account number for the new property. Do not assume your old Minneapolis account number stays valid after moving.

Stop Service When Moving Out

Sign in to Premium Access and select Service Requests → Disconnect Service, or contact Utility Billing directly. The City advises customers moving or selling their property to arrange a final meter-reading appointment.

Official appointment guidance: Schedule a Water Meter Reading.

Water Shut Off for Nonpayment? Reconnection Steps

If your Minneapolis water service was disconnected because of an unpaid utility bill, the City states that you must pay the full amount due and contact customer service.

1. Call 612-673-1114 and confirm the balance required for restoration.
2. Pay the amount using an accepted payment method.
3. Contact Utility Billing after payment and provide your confirmation details.
4. Complete the required Water Release Form, including when you will not be present at the property.
5. Confirm restoration arrangements with the City.

The City states that service will be restored within 24 hours after you pay the full balance and contact customer service, subject to the required restoration process.

Read the official water service and shutoff instructions.

Need Help Paying Your Utility Bill?

Minneapolis Utility Billing can discuss flexible payment arrangements for customers who cannot pay the entire amount at once.

Start by calling 612-673-1114. Explain the amount overdue, upcoming due date and what you can reasonably pay.

You can also call 211 or visit 211.org to look for community assistance programs.

City resource: Help Paying Your Minneapolis Utility Bill.

Water Main Break, Low Pressure or Water Quality Problem

Billing questions and water emergencies use different departments. Calling the correct number helps you avoid delays.

For a leaking public water main, sudden loss of water pressure or another urgent water-system issue, call the City’s 24-hour water emergency number. The City also provides a water issue reporting page for non-emergency concerns.

Minneapolis Winter Water Problems

During Minnesota’s freezing weather, water pipes in exposed or poorly heated areas can freeze. If a pipe is frozen, avoid open flames or unsafe heating methods.

For an issue inside your private plumbing system, contact a qualified plumber. If the problem appears to involve the City’s water main or supply system, call Public Works Water Emergency Service.

Why Is My Minneapolis Water Bill Higher Than Normal?

Before disputing a bill, check whether your water usage increased or whether other utility charges changed.

• Leaking toilet: A running toilet can cause significant continuous water use.
• Summer irrigation: Lawn watering and outdoor hoses can raise seasonal consumption.
• Estimated reading: An estimated bill may later be corrected using an actual meter reading.
• Additional occupants: More residents can increase regular consumption.
• Sewer and stormwater: These charges are separate from the basic water usage charge.
• Previous unpaid balance: Check whether part of the bill was carried forward.

How to Check Water Usage

1. Log in to the Minneapolis Utility Billing portal.
2. Open your account’s usage or billing history.
3. Compare current and previous water consumption.
4. Check your statement for an EST meter-reading code.
5. Investigate unusual consumption and contact Utility Billing if you suspect an error.

Remember that water is billed in hundreds of cubic feet rather than individual gallons. One unit is approximately 748 gallons.

Minneapolis Utility Billing Office and Customer Service

In-Person Payments at the Service Center

The Minneapolis Service Center is located on the Skyway level of the Public Service Building at 505 Fourth Ave. S.

• Monday–Thursday: 8 AM–4 PM.
• Friday: 9 AM–4 PM.
• Closed on City holidays.

The walk-in Service Center and Utility Billing office have different listed hours and locations within the building, so check the appropriate office before visiting.

Frequently Asked Questions

Official Minneapolis Water Utility Resources

• Minneapolis Utility Billing – Login and Quick Pay
• Official Utility Payment Methods and Fees
• Start, Transfer, Stop or Restore Water Service
• 2026 Utility Rate Resolution
• Utility Bill Payment Assistance
• Water Meter Reading Appointments
• Report a Minneapolis Water Problem
• Understand Your Minneapolis Utility Bill