Pay Your Ocoee Water Bill, Access Your Account or Contact Utilities
City of Ocoee utility customers in Orange County, Florida, can view and pay their water bills online, arrange automatic payments, request service or get help with billing problems. The city also manages wastewater and reclaimed water services.
If you already have a bill, keep your account number handy. You can access the city’s official payment system directly below.
Ocoee, FL 34761
How to Pay an Ocoee Water Bill Online
Ocoee operates an official online utility billing system that allows customers to review account information and pay bills. You need the account number printed on your statement and your account PIN.
- Open the official payment website. Go to the Ocoee Online Bill Payment & Account Inquiry page.
- Enter your utility account number. Use the number appearing on your latest City of Ocoee bill. Do not enter your meter number.
- Enter your PIN or account password. For a first login, the city says the default PIN is the numeric portion of the mailing address shown on your last utility bill.
- Open your billing information. Review the account, current balance, amount due and any payment notices.
- Choose the available payment option. Follow the secure payment instructions and review any convenience charge shown before submitting.
- Save confirmation. Keep the payment receipt or confirmation until your transaction appears in your utility account.
Pay Your Ocoee Utility Bill by Phone
Customers who prefer not to use the online portal can pay through the city’s Point and Pay telephone payment service.
- Call 866-974-2058.
- Keep your Ocoee utility account number and credit card ready.
- Follow the automated payment instructions.
- Verify the account and payment amount before confirming.
- Record your transaction confirmation.
The city states that a convenience fee applies. Check the fee disclosed during the transaction before authorizing payment.
All Ocoee Water Bill Payment Options
| Method | Where or How | What to Know |
|---|---|---|
| Online | Official utility account portal | Account number and PIN required. |
| Telephone | 866-974-2058 | Point and Pay; convenience fee applies. |
| In person | City Hall, 1 N. Bluford Avenue | Cash, check, money order and accepted cards; fees may apply. |
| City of Ocoee, P.O. Box 70, Ocoee, FL 34761 | Include your account number or payment stub. | |
| Payment drop boxes | Outside or inside City Hall | Checks or money orders only; allow processing time. |
| Automatic bank withdrawal | Enroll through the Utility Billing Counter | Complete the authorization process and provide required bank information. |
Where Are the Ocoee Payment Drop Boxes?
City Hall has an outdoor stainless-steel drop box near the flagpole in the public parking lot and a green payment box in the building’s vestibule.
Use a check or money order and include identifying account information. Payments submitted after business hours may not appear until the next business day.
When Are Ocoee Water Bills Due?
Ocoee utility bills are generally mailed during the last week of each month. However, the due date and service cutoff date can vary from month to month.
Your current utility bill is the correct place to check both dates. Do not assume the due date is always the same day of the month.
- Late fee: $10 when an unpaid balance remains five working days after the bill’s due date.
- Cutoff date: Listed on the current statement.
- Billing assistance: 407-905-3191.
- Account inquiry: Available through the online utility portal.
If you are struggling to pay, contact the billing office before the cutoff date and ask what arrangements, if any, are available for your account.
Ocoee Water and Sewer Rates for 2026
The City of Ocoee publishes a rate schedule effective October 1, 2026. Charges depend on meter size, water consumption and the other utility services billed to the property.
Residential Drinking Water Charges
The published monthly base facility charge for a 3/4-inch water meter is $16.4507. Larger meters have higher fixed charges.
| Monthly Usage Tier | Rate per 1,000 Gallons |
|---|---|
| 0–6,000 gallons | $1.7825 |
| 6,001–12,000 gallons | $2.2462 |
| 12,001–18,000 gallons | $2.8114 |
| 18,001–24,000 gallons | $7.0574 |
| 24,001–30,000 gallons | $10.5643 |
| Above 30,000 gallons | $12.8685 |
These are tiered water-consumption rates, not the complete monthly utility bill. The fixed water base charge, wastewater service, reclaimed irrigation, solid waste and other applicable charges are separate.
Review the official Water, Sewer and Reclaimed Water Rate Schedule to find the correct meter-size base charge and the complete charges for your property.
How to Start Water Service in Ocoee
Moving into a property in Ocoee? New customers generally need to complete a utility service request and establish an account before service can begin.
- Download the application. Visit the City of Ocoee Apply for Service page and open the Utility Customer Service Request Form.
- Complete the required information. Include the property address, applicant information, service details and requested start date.
- Prepare identification. The city requests valid, unexpired photo identification such as a driver’s license, passport or state ID.
- Provide proof of ownership or tenancy. New owners should prepare closing documents; renters should have an executed lease and landlord information.
- Submit the application. Follow the instructions on the official form. The city lists ucd2@ocoee.org for submitting service paperwork.
- Confirm your deposit. Call 407-905-3191 with the property address to obtain the applicable deposit amount.
- Verify activation. Confirm account creation and the service-start arrangement with Utility Billing.
The city’s service instructions say to allow approximately 24 hours for account establishment after complete and accurate paperwork is received. This is not a guarantee that water will be activated within 24 hours.
How to Stop Ocoee Water Service When Moving
Do not assume your utility account closes when you leave a property. The existing account holder should request disconnection and confirm the final billing arrangements.
- Locate the utility account number on your latest statement.
- Choose the date you want the service discontinued.
- Email ucd2@ocoee.org or call 407-905-3191.
- Provide the service address and account details requested by the city.
- Give your forwarding information for any final statement or deposit-related correspondence.
- Confirm the disconnection date and whether any payment remains outstanding.
Official instructions: City of Ocoee Disconnect Service.
High Water Bill, Leaks and Local Irrigation Rules
Ocoee uses water from the Floridan aquifer, and outdoor irrigation can be a significant part of household water consumption. If your water bill suddenly rises, compare the current usage with previous months before assuming the city made a billing mistake.
Check These Problems First
- Running toilet: A leaking toilet can use water continuously without making much noise.
- Irrigation timer: Check for incorrect watering schedules or a controller operating more often than intended.
- Sprinkler heads: Look for broken heads, flooded areas and water spraying onto pavement.
- Outdoor faucets: Inspect hose connections and unattended garden taps.
- Meter readings: Compare usage on consecutive statements and ask the city to review any unexplained difference.
Ocoee Lawn Watering Schedule
The city’s irrigation ordinance establishes different schedules during daylight saving time and Eastern Standard Time.
| Property | Daylight Saving Time | Eastern Standard Time |
|---|---|---|
| Odd-numbered residential addresses | Wednesday and Saturday | Saturday |
| Even-numbered residential addresses | Thursday and Sunday | Sunday |
| Non-residential properties | Tuesday and Friday | Tuesday |
Regular landscape irrigation is prohibited between 10 AM and 4 PM. Other limits and exceptions apply, including restrictions on irrigation duration and volume. Check the city’s utilities information and current watering rules before adjusting your irrigation system.
Ocoee Water Utility Problems: Who to Contact
| Problem | Best Next Step |
|---|---|
| Cannot log in | Check your account number and PIN. Contact Utility Billing at 407-905-3191 for a PIN reset or assistance. |
| Payment not showing | Keep the payment confirmation and ask the billing office to verify whether the transaction was received. |
| Past-due notice | Check the due date and cutoff date on your bill. Contact 407-905-3191 before the deadline. |
| Water service disconnected | Contact the Utility Counter to confirm the required balance, payment method and restoration process. |
| Suspected water main break | Contact the Utilities Department at 407-905-3159 during regular hours. |
| After-hours water emergency | Call 407-428-5766. |
| High water usage | Check household leaks and irrigation equipment, then request utility assistance if the problem remains unexplained. |
| Moving out | Request account disconnection at 407-905-3191 or ucd2@ocoee.org. |
For an active water leak near electrical equipment or another immediate danger, keep people away from the hazard and contact the appropriate emergency service.
Ocoee Utility Billing Office, Hours and Contacts
City Hall Customer Service Hours
- Monday–Thursday: 7:30 AM–5:30 PM
- Friday: 8:00 AM–5:00 PM
- Holidays: Hours may differ.
Get directions to Ocoee City Hall
For water operations rather than billing, the Utilities Department lists Monday–Thursday, 7 AM–5 PM, and Friday, 7 AM–4 PM. After-hours utility emergencies are handled at 407-428-5766.
Common Questions About Ocoee Utility Accounts
What is the Ocoee Water Utility customer service number?
Call 407-905-3191 for utility bills, payments, account access, new service and disconnection questions.
How do I access my Ocoee water bill online?
Open the official utility payment page and enter your account number and PIN.
What is the default PIN for my utility account?
The official login page says first-time customers can use the numeric portion of the mailing address on their latest bill. Other city guidance mentions the last four digits of the account holder’s Social Security number. Call 407-905-3191 if login fails.
Can I pay an Ocoee water bill by telephone?
Yes. Call 866-974-2058 and follow the Point and Pay instructions. A convenience fee applies.
Where can I pay in person?
Visit the Utility Billing Counter at City Hall, 1 North Bluford Avenue, Ocoee, Florida 34761.
What is Ocoee’s late payment charge?
The city publishes a $10 late fee for unpaid balances remaining five working days after the due date. Check your bill for the actual deadline.
Can I pay by automatic bank withdrawal?
Yes. The city offers automatic withdrawal from a checking or savings account. Ask the Utility Billing Counter for the required authorization form and enrollment instructions.
How do I get water turned on at a new address?
Complete the Utility Customer Service Request Form, provide the required identification and property documents, and confirm the applicable deposit with the city. An inspection may be necessary.
What should I do if my water service is interrupted at night?
For an after-hours City of Ocoee utility emergency, call 407-428-5766. Billing and account questions should normally go to the Utility Billing Counter during business hours.
Does Ocoee provide reclaimed water service?
Yes. Reclaimed water is supplied for irrigation in eligible service areas. Availability, charges and requirements depend on the property and connection.
City of Ocoee Official Resources
Independent information guide: WaterUtilities.org is not affiliated with the City of Ocoee or its Utilities Department. This page explains publicly available utility procedures and does not process payments, access customer accounts or dispatch emergency services. Always confirm account-specific fees, service deadlines and instructions with the city. Official information reviewed October 2026.