Casper Water Utilities 2026: Bill Pay, Login & Phone

How to Pay Your Casper Water Bill Online

The official Casper utility billing website offers Quick Pay for customers who do not want to register. You will need the account information from your latest utility statement.

1. Open the official payment portal. Visit City of Casper Utility Billing Account Management.
2. Select Quick Pay. Choose the Quick Pay option if you only need to make a one-time payment. No account registration is required.
3. Enter your utility account details. Use the account and customer information requested on the payment screen. The City’s portal instructions identify the account and customer numbers from your utility bill as important identifiers.
4. Review your amount due. Check the account and payment details before proceeding. Make sure you are paying the correct City of Casper utility account.
5. Choose a payment method. Select the available credit card, debit card or e-check option. The processing fee will depend on the payment method.
6. Submit and save confirmation. Complete the payment once, save the confirmation and retain it until the payment appears on your account.

Casper Utility Billing Login and Registration

Customers who want to manage bills rather than make individual payments can create an account through the same municipal online portal.

Register a New Utility Account

1. Go to the official City of Casper billing portal.
2. Select Sign in or sign up.
3. Choose the sign-up option to create a new online identity.
4. Enter the requested information and verify your email address.
5. Follow the account-linking instructions using your utility statement.
6. Sign in to view account details and available billing features.

Already Have a Login?

The City uses an updated identity service for its municipal portal. Existing users can continue with their current username and password through the new sign-in process.

Enter your username first, select Next and follow the authentication prompts.

Forgot Your Password?

On the sign-in page, enter your username or email address and follow the password-recovery option. Customers using Google, Apple, Microsoft or another supported identity provider must follow that provider’s recovery process.

Official instructions: City of Casper Sign-In Help.

What Can You Do After Login?

• View utility account information and billing details.
• Manage single or multiple linked accounts.
• Make payments for supported accounts.
• Access electronic billing features.
• Review available account activity.

Casper Water Bill Payment Fees in 2026

The City’s current payment portal publishes the following processing fees:

How Much Is the Card Fee?

For a $100 online credit-card payment, the 3.25% processing fee would be $3.25, producing a total transaction charge of $103.25.

For a $40 online card payment, 3.25% would be $1.30, so the $2 minimum applies. The total would be $42.

These examples cover processing fees only. They do not include overdue utility penalties or service charges.

Source: Official Casper Payment Portal. Telephone fee details are documented in the City’s published utility billing instructions. Confirm the actual transaction total before paying.

How to Set Up Fee-Free EasyPay Automatic Payments

EasyPay is Casper’s automatic bank-draft program. Unlike individual online e-check or card payments, the City’s EasyPay program has no associated payment-processing fee.

1. Request the EasyPay form. Contact Finance Customer Service at 307-235-8400, option 2, or visit the City’s official website.
2. Complete the authorization. Provide the utility account information and bank details requested by the City.
3. Include bank verification. The City’s published instructions request a voided check with the completed EasyPay form.
4. Submit the application. Follow the current submission instructions provided by Finance Customer Service.
5. Confirm enrollment. Keep paying normally until the City confirms that the bank-draft arrangement is active.

For current forms and enrollment assistance, use the City of Casper website or call Customer Service.

Other Ways to Pay Your Casper Utility Bill

Online payment is convenient, but it is not the only option. Casper also publishes phone, mail, in-person, drop-box and bank-draft alternatives.

Pay by Phone

The City’s automated telephone payment service is available at 888-757-9544.

Keep your water account information and payment details nearby. Follow the telephone prompts, review the processing fee and save the confirmation number.

Pay by Mail

Payment Drop Box

The City’s published utility payment instructions identify a drop box near the City Hall parking lot entrance at 200 N. David Street, accessible from the A Street side.

The instructions specify check payments only, with collections on weekday mornings except City holidays.

Casper Utility Billing Office, Phone Number and Hours

The City’s current billing portal lists the City Hall address above. Some older utility instructions mention a temporary office at 123 W. First Street. Confirm the correct walk-in counter before visiting instead of relying on an older PDF.

Official contact page: Casper Municipal Online Services Contact.

Start, Transfer or Cancel Casper Water Service

Before moving into a Casper property, confirm whether the City of Casper is your actual utility provider. Properties in surrounding communities and unincorporated Natrona County may be served by another system.

Starting New Service

1. Confirm the exact address where water service is needed.
2. Contact Casper Finance Customer Service at 307-235-8400.
3. Ask which application, customer information, identification and deposit requirements apply to your address.
4. Provide the requested documents and confirm any initiation charges.
5. Arrange the activation date and confirm when you should expect your first bill.

The City’s utility billing rules cover account initiation, discontinuation, billing and collections. Requirements can depend on the property and account type, so ask Customer Service for the current charge rather than relying on an old fee schedule.

Moving Out or Selling a Property

Contact the City before your requested final-service date. Prepare your account number, service address, moving date and forwarding address for the final statement.

If you are transferring between Casper properties, ask whether the new address requires a separate account and whether your current EasyPay authorization needs to be updated.

Understanding Your Casper Water, Sewer and Sanitation Charges

The City of Casper operates multiple utility services. Your monthly utility statement may include more than drinking-water charges.

• Water: Charges for water distribution and consumption.
• Wastewater or sewer: Charges connected with wastewater collection and treatment services.
• Sanitation: Residential refuse collection charges where applicable.
• Previous balance: Earlier unpaid utility charges.
• Adjustments: Corrections or other account-specific billing items.

The City’s budget identifies water distribution, wastewater collection, wastewater treatment and refuse collection as separate municipal utility operations. Residential sanitation charges may appear with water charges on the same bill.

What Are Casper’s Water Rates for 2026?

Water and sewer rates are determined under City-approved schedules. Charges can depend on water consumption, service location and account classification.

A dependable complete 2026 residential rate schedule was not confirmed in the official material reviewed for this guide. To avoid publishing an outdated rate, request the current rate table from Finance Customer Service at 307-235-8400.

For an accurate estimate, provide your meter size or account type, whether the address is inside Casper city limits, and an approximate monthly usage amount.

Why Is My Casper Water Bill Higher Than Usual?

If your utility bill suddenly increases, compare both the amount of water used and the other service charges included in the statement.

1. Compare consumption. Review the current meter usage against previous months.
2. Look for plumbing leaks. Check toilets, faucets, water heaters and visible pipes.
3. Inspect outdoor watering. Irrigation systems and hoses can raise consumption during Wyoming’s warmer months.
4. Check the other utility charges. Determine whether an increase comes from water, sewer or sanitation rather than assuming all additional costs are water usage.
5. Contact Customer Service. Ask for a meter-reading or billing review if the amount remains unexplained.

Casper Winter Plumbing Tip

Freezing weather can cause plumbing failures, especially in exposed pipes, garages, crawl spaces and poorly insulated areas. A pipe that freezes and later thaws may leak without being noticed immediately.

If you find an active leak inside your home, shut off the appropriate private water supply valve if it is safe to do so and contact a qualified plumber.

Common Casper Water Billing Problems

Water Quality, Service Lines and Local Water Issues

For drinking-water quality concerns, Casper residents should use information issued by the City and relevant Wyoming drinking-water authorities.

The City has also operated the Casper Pipe Project to collect information about water service line materials as part of lead and copper rule requirements.

If your property has older plumbing, identifying the service line material can be useful when planning repairs or evaluating drinking-water concerns.

Read the official Casper Pipe Project information.

For an active water service interruption, suspected municipal main break or unusual pressure loss, report the issue to the City rather than relying on general online water-quality information.

Casper Water Utilities FAQs

Official City of Casper Utility Resources

• Casper Utility Billing – Quick Pay and Login
• Portal Registration and Password Help
• Official Utility Billing Contact Information
• City Utility Billing Portal Instructions PDF
• City of Casper Official Website
• Casper Pipe Project and Service Line Information