Broken Arrow Water Utility Office: Bill Pay, Login & Phone

How to Pay Your Broken Arrow Water Bill Online

The City of Broken Arrow uses the Water Smart customer portal. It replaced the previous online billing system in May 2025 and provides both payment and water-monitoring features.

1. Open the official payment portal. Visit brokenarrowok.watersmart.com.
2. Sign in or register. If you have not used Water Smart before, follow the registration instructions. Keep your utility account number and email address ready.
3. Use your previous email if applicable. The city advises customers who used its earlier payment portal to register for Water Smart with the same email address.
4. Review your utility account. Check the balance, billing information and available account services.
5. Open the Billing section. Select the payment option and confirm the amount due.
6. Choose your payment method. Follow the portal instructions and review any processor charges displayed before submitting.
7. Save your confirmation. Keep proof of payment until the transaction appears in your account history.

For the official portal instructions, see the City of Broken Arrow Water Smart FAQ.

Water Smart Login Not Working?

Broken Arrow’s online payment guidance states that Firefox is not compatible with its payment system. If the website does not work correctly:

• Try Google Chrome or Microsoft Edge.
• Make sure you are using the new Water Smart website, not an older saved payment link.
• Verify the utility account number shown on your latest bill.
• Use the available password recovery process if you previously registered.
• If registration fails, call 918-259-8409 and press 0 to reach a customer service representative during office hours.

Other Ways to Pay the City of Broken Arrow Utility Bill

Online account registration is not mandatory for every payment method. You can also pay by automated phone system, at the city utility office, through a drop box or using bank payment arrangements.

Visit the Utility Billing Office

City of Broken Arrow Utility Billing
116 E. Dallas Street
Broken Arrow, OK 74012

Office hours are Monday through Friday, 8 AM–5 PM, excluding city holidays.

Get directions to the Utility Billing Office →

For the most current instructions, visit the official payment options page.

Set Up Automatic Utility Payments

Broken Arrow offers recurring payments through Water Smart. Auto Pay can use an eligible bank account or credit card.

1. Go to the Water Smart login.
2. Sign in to your utility account.
3. Open the Auto Pay enrollment option.
4. Choose an eligible bank or card payment method.
5. Review the authorization and payment schedule.
6. Submit your enrollment and keep the confirmation.
7. Continue checking each monthly bill until automatic deductions are confirmed.

Customers unable to enroll online may use the bank draft form available from the city payment page. The paper application requires a voided check.

Paper enrollment processing: The city advises allowing approximately 30–60 days after the authorization is returned. Once active, the draft date usually falls 10–14 days after the utility statement is mailed.

Can I Spread My Utility Costs More Evenly?

Broken Arrow also offers Budget Billing. This plan calculates monthly payments using the current month and previous 12 months of bills to reduce seasonal changes in the amount paid.

Ask the billing office for the Budget Billing application or use the information on the official payment page. Budget Billing changes the payment pattern; it does not eliminate actual utility costs.

Start, Transfer or Stop Water Service in Broken Arrow

Moving into a Broken Arrow home? The city accepts new-account and service-transfer requests through Water Smart or at the Utility Billing Office.

Start New Residential Service

1. Open Water Smart. Visit the customer portal and find Services & Forms.
2. Choose the new-service request. Enter the service address, applicant information and requested connection date.
3. Complete the required agreement. Follow the portal or office instructions for identification and account verification.
4. Review the deposit requirement. The city lists a refundable $100 residential utility deposit for new customers, subject to its credit-review waiver rules.
5. Confirm the initiation charge. A $30 nonrefundable start or transfer fee is added to the first bill.
6. Arrange the start date. Regular processing is typically for the next business day. Same-day service may be available, with an additional $75 charge in some cases.
7. Keep your application confirmation. Contact the billing office if the requested date is approaching and you have not received confirmation.

Transfer or Stop Existing Service

Use Water Smart’s Services & Forms section to request a transfer or disconnection. Submit the correct account number, address and requested change date.

If you are moving between two Broken Arrow addresses, request a transfer rather than assuming your existing account automatically follows you.

For help with account authorization or deposits, call 918-259-8409.

Broken Arrow Utility Bill Due Dates and Late Fees

The city sends monthly utility bills. The payment due date depends on your billing cycle and is printed on your statement.

• The due date is no earlier than 20 days after the billing date.
• Payment must be received by the due date shown on your bill.
• The account becomes delinquent at 5 PM on the day after the due date.
• A 10% late fee is assessed when the account becomes delinquent.
• A returned payment results in a $30 fee and may lead to service interruption.

The due date shown on your current bill applies to current charges. A balance carried forward from an earlier statement can already be subject to the delinquency process.

The city requires returned payments and the associated charge to be repaid using cash, credit card, money order or cashier’s check.

What Is Included in a Broken Arrow Utility Bill?

Your monthly utility statement can combine several city services. This is why the amount due may be larger than the water-consumption charge alone.

Which Water and Sewer Rates Apply in October 2026?

Broken Arrow’s fiscal-year utility rates run from October 1 through September 30. The city approved its FY2027 Manual of Fees on August 3, 2026, with an effective date of October 1, 2026.

Therefore, customers checking a late-2026 bill should consult the FY2027 Manual of Fees rather than relying on the previous FY2026 table.

The published FY2026 schedule, which applied October 1, 2025–September 30, 2026, listed these historical consumption rates:

Historical figures only, not the confirmed current FY2027 rates. Fixed charges and other services are additional. For the latest charges, use the city’s approved Manual of Fees.

Water Bill Suddenly Higher? Use Water Smart to Find Out Why

Broken Arrow’s Water Smart system can help identify unusual consumption before your next utility statement arrives. Its hourly usage views are especially useful for locating possible leaks.

1. Sign in to Water Smart. Open your utility account.
2. Select Track. Choose the Track option in the top navigation.
3. Compare usage periods. Review water consumption by year, two months, two weeks, one week or individual day.
4. Inspect hourly consumption. Continuous overnight usage can indicate a plumbing leak, running toilet or irrigation issue.
5. Check outdoor systems. Look for broken sprinkler heads, stuck valves and excessive lawn-watering schedules.
6. Set alerts. Under Settings, open Communication Preferences and enable available alerts for unusually high consumption or possible leaks.
7. Ask for assistance if needed. Call Utility Billing if usage or charges remain unclear after checking the account.

Why Hourly Water Data Is Useful

If your household normally uses very little water overnight, but Water Smart shows water moving continuously for several hours, checking toilets, faucets and irrigation equipment is a practical next step.

However, usage data alone does not prove where a leak exists. A licensed plumber may be needed to identify hidden plumbing problems.

For screenshots and portal instructions, use the official Water Smart tutorials.

Report a Broken Arrow Water Main Break or Sewer Overflow

Billing questions and active utility emergencies have different contact numbers.

When reporting a main break or sewer overflow, provide the nearest street address or intersection, the approximate time the problem started, and any immediate safety concern.

For nonurgent concerns, Broken Arrow also provides an online reporting option through its Action Center.

Need Help Paying Your Broken Arrow Utility Bill?

If an overdue bill is becoming difficult to manage, contact Utility Billing to understand your account status. You can also ask local assistance organizations about available programs.

The City of Broken Arrow identifies several community resources, including:

• Arms Around BA: 918-258-7714
• Broken Arrow Neighbors: 918-251-7781
• Catholic Charities: 918-585-8167
• Salvation Army: 918-582-7201
• St. Benedict’s: 918-455-4451

These organizations set their own eligibility requirements. Assistance is not guaranteed, and some programs may have limited funding.

When calling, have your utility bill, account number, household information and any disconnection notice available.

Broken Arrow Water Utility Office Address and Directions

City of Broken Arrow Utility Billing Office
116 E. Dallas Street
Broken Arrow, Oklahoma 74012

Customer service: 918-259-8409
Hours: Monday–Friday, 8 AM–5 PM
After-hours dispatch: 918-259-8400

Get directions to Utility Billing →

City Hall main entrance:
220 S. First Street
Broken Arrow, OK 74012

The main City Hall number is 918-259-2400, but utility billing customers should call 918-259-8409 directly.

Payment drop box: Look for the yellow drop box in the northeast parking lot near the intersection of Dallas Street and 1st Street.

Frequently Asked Questions

Official Broken Arrow Utility Resources

• City of Broken Arrow Utility Billing
• Water Smart Login and Payment Portal
• Official Payment Options
• Water Smart Help and Tutorials
• Approved FY2027 Manual of Fees
• Utility Rate Information
• Water and Wastewater Utilities Department
• Report Water or Sewer Problems