Auburndale, Florida | City Water & Wastewater Services
Pay Your Auburndale Water Bill, Access Your Account and Get Utility Assistance
Need to pay your City of Auburndale water bill, reset your utility login, start service or speak with the billing office? Use the City’s official online payment system or contact Utility Billing directly.
The City handles water and wastewater service for customers within Auburndale and its surrounding utility service area in Polk County, Florida.
Utility Billing Office
6 Bobby Green Plaza
Auburndale, FL 33823
Customer Service Hours
Monday–Friday
8:00 AM–4:00 PM
Closed weekends.
How to Pay Your Auburndale Water Bill Online
The City provides an official Utilities Inquiry & Online Bill Pay portal. You can use it to access your utility account and make a payment.
- Open the official portal. Go to City of Auburndale Online Bill Pay.
- Find your account number. Look at your latest water bill. Use the account number printed on the statement.
- Enter your login details. Type your account number and account password into the designated fields.
- Reset your password if necessary. If you have never logged in or cannot remember your password, use the portal’s Reset Password button and follow its instructions.
- Review your utility account. Once logged in, check the current amount due and any previous balance before making a payment.
- Complete payment. Follow the portal’s available payment instructions and review the final amount before submitting.
- Save the confirmation. Keep your transaction receipt until the payment appears on your utility account.
What If Your Online Login Is Not Working?
- Check that you are using the official utility.auburndalefl.com website.
- Enter the account number exactly as it appears on your latest bill.
- Use the password reset feature if your existing password fails.
- Follow any email verification instructions displayed by the system.
- If you cannot recover access, call 863-965-5500 during office hours.
Keep your account number and service address ready when contacting the billing office.
Other Ways to Handle Your Auburndale Utility Payment
If the online portal is unavailable or you need help with a payment, contact the City’s Utility Billing Department. The office handles water and wastewater charges, deposits and related fees.
| Option | Where to Start | Important Detail |
|---|---|---|
| Online payment | Official utility portal | Account number and password required. |
| Billing office | 6 Bobby Green Plaza, Auburndale | Monday–Friday, 8 AM–4 PM. |
| Telephone assistance | 863-965-5500 | Confirm accepted payment options and account status. |
| Written correspondence | City of Auburndale, P.O. Box 186, Auburndale, FL 33823 | Confirm payment mailing instructions before sending money. |
Auburndale Residential Water Rates and Sewer Charges
The City’s published rate schedule effective October 1, 2025, distinguishes properties inside and outside city limits. This matters because two homes with similar water usage may have different bills.
Residential Water Rates
| Water Charge | Inside City | Outside City |
|---|---|---|
| Monthly base rate | $8.90 | $12.02 |
| First 4,000 gallons, per 1,000 | $1.15 | $1.55 |
| 4,001–10,000 gallons, per 1,000 | $2.29 | $3.09 |
| 10,001–20,000 gallons, per 1,000 | $3.82 | $5.16 |
| More than 20,000 gallons, per 1,000 | $5.35 | $7.22 |
Residential Sewer Charges
Inside City
$41.97
Published residential sewer flat rate.
Outside City
$56.65
Published residential sewer flat rate.
The displayed water charges are not necessarily your complete monthly utility bill. Other applicable services, fees and outstanding balances can increase the total.
Utility Deposits, Late Fees and Reconnection Charges
The City’s published schedule includes the following residential service charges.
| Fee | Published Amount |
|---|---|
| Residential deposit, 3/4-inch or 1-inch meter | $220 |
| Start/stop service — inside city | $20 |
| Start/stop service — outside city | $25 |
| Reinstatement — inside city | $30 |
| Reinstatement — outside city | $35 |
| After-hours service fee | $50 |
| Late fee — inside city | $10 |
| Returned check fee — inside city | $20 |
| Residential garbage — inside city | $22.15 |
| Stormwater — inside city | $3.00 |
How to Start Water Service in Auburndale
New residential customers can request water and wastewater service by completing the City’s utility application.
- Download the official application. Open the Auburndale Utility Billing Application PDF.
- Complete the customer details. Enter the primary account holder’s information, phone number, email address and requested service address.
- Choose the billing delivery option. The application asks whether you want electronic bills or mailed bills.
- Attach identification. The City specifically requires a copy of the applicant’s driver’s license.
- Submit the application. Email the completed form and required documentation to UBO@auburndalefl.com.
- Confirm the deposit and activation. Contact Utility Billing at 863-965-5500 to verify the required deposit, service fee and expected start date.
Stopping or Transferring Existing Service
Contact the Utility Billing Department with your account number, current address and requested service end date. Ask how to provide a forwarding address and how any remaining balance or deposit will be handled.
Use UBO@auburndalefl.com for non-urgent written requests, or call the department when timing is important.
How to Check Water Usage and Find Leaks With EyeOnWater
Auburndale recommends EyeOnWater, a water-usage monitoring service that helps customers understand consumption recorded by compatible meters.
Use it to investigate unusually high bills, review usage patterns and identify possible continuous water consumption.
- Visit EyeOnWater.
- Follow its account-registration or sign-in instructions.
- Connect your eligible Auburndale water account using the information requested.
- Review available water-consumption history.
- Configure leak alerts if they are available for your account.
What to Check When the Bill Suddenly Increases
- Toilets that continue running after flushing.
- Sprinkler valves that fail to close.
- Leaking irrigation lines beneath the lawn.
- Outdoor faucets and hose connections.
- Longer billing periods or changes in household use.
- Differences between inside-city and outside-city rates.
If you cannot explain a large increase, call 863-965-5500 and ask for a review of your account and meter information.
2026 Watering Restrictions in Auburndale
Auburndale’s Public Utilities Department provides information about the Southwest Florida Water Management District’s Modified Phase III water shortage restrictions affecting Polk County.
The City’s published notice describes restrictions effective April 3, 2026, through March 31, 2027. Under the district’s standard schedule, lawn irrigation is limited to once per week, although local rules may be stricter.
| Address Ending | Standard Watering Day |
|---|---|
| 0 or 1 | Monday |
| 2 or 3 | Tuesday |
| 4 or 5 | Wednesday |
| 6 or 7 | Thursday |
| 8 or 9 | Friday |
The district’s standard permitted watering windows are 12:01 AM–4:00 AM or 8:00 PM–11:59 PM, subject to stricter local rules and property-specific exceptions.
No Water, Water Main Break or Sewer Problem?
Auburndale Utility Billing receives work-order requests for repairs involving public water and wastewater lines.
After-Hours Emergency
Dispatch number for urgent utility problems outside office hours.
Before Reporting a Problem
- Confirm the service address and nearest intersection.
- Describe whether the problem affects water pressure, water availability or sewer service.
- Tell dispatch if water is flowing into a public road or affecting nearby properties.
- Keep away from damaged infrastructure or electrical hazards.
- Do not attempt to operate a utility-owned water meter or valve.
How to Check Boil-Water Notices
The City publishes boil-water notifications and rescission notices on its official Public Utilities page.
Before assuming an older notice remains active, check whether the City has rescinded it. If a current notice covers your address, follow the exact boil-water instructions until the City announces that the notice is lifted.
City of Auburndale Utility Billing Contact Information
Utility Billing Department
Office:
6 Bobby Green Plaza
Auburndale, FL 33823
Phone: 863-965-5500
Email: UBO@auburndalefl.com
Fax: 863-965-5505
Hours: Monday–Friday, 8 AM–4 PM
General City Mailing Address:
P.O. Box 186
Auburndale, FL 33823
Frequently Asked Questions
What is the official Auburndale water bill payment website?
The City of Auburndale operates its Utilities Inquiry & Online Bill Pay portal at utility.auburndalefl.com/ubs1/. Use the account number from your latest utility statement to log in.
How do I log in to my Auburndale utility account?
Open the official payment portal and enter your account number and password. If you are a first-time user or have forgotten your password, select Reset Password and follow the instructions.
What is the Auburndale Water Utility phone number?
Call 863-965-5500 for billing, accounts, payments, service requests and water or wastewater support.
What is the after-hours emergency phone number?
Call 863-401-2240 for urgent utility issues outside normal City office hours.
Where is Auburndale Utility Billing located?
The City’s Utility Billing webpage lists the office at 6 Bobby Green Plaza, Auburndale, Florida 33823.
What are the Auburndale water utility office hours?
The office is open Monday through Friday from 8 AM to 4 PM and is closed on weekends.
How much is the residential utility deposit?
The City’s published schedule effective October 1, 2025, lists a $220 residential deposit for 3/4-inch and 1-inch meters. Confirm the requirement for your particular account.
What are the residential water and sewer base rates?
The published inside-city residential water base charge is $8.90, and the outside-city charge is $12.02. Residential sewer flat rates are $41.97 inside city and $56.65 outside city, before other applicable charges.
How do I start Auburndale water service?
Complete the City’s Utility Billing Application, attach the required driver’s license copy and email the documents to UBO@auburndalefl.com. Call 863-965-5500 to confirm deposits and service arrangements.
What should I do if my water has been disconnected?
Contact Utility Billing at 863-965-5500. The City’s portal specifically instructs customers paying delinquent bills after the 16th or with disconnected water to call the office to arrange reconnection.
Official Auburndale Water Utility Resources
- City of Auburndale Utility Billing Department
- Online Bill Payment and Account Login
- Water, Sewer, Deposit and Service Rates
- New Utility Service Application PDF
- Public Utilities, Conservation and Water Notices
- City Department Contact Directory
- EyeOnWater Customer Usage Portal
Information reviewed October 24, 2026. Published rate schedule effective October 1, 2025. For account-specific balances, verify details directly with Auburndale Utility Billing.