City of Hollywood Water Utilities: Bill Pay, Login & Phone

How to Pay Your Hollywood Water Utility Bill Online

The City of Hollywood uses Paymentus for online utility payments. You can pay without creating an account, provided you have the account number from your bill.

1. Open the official payment portal. Visit City of Hollywood Paymentus Customer Portal. You can also reach it through the City’s payment information page.
2. Choose the quick payment option. Select the one-time payment option if you do not need a registered account. Existing users may log in instead.
3. Enter your complete account number. Use the utility account number printed on your bill, including the dash. The City specifically requires the complete account number.
4. Enter and confirm your email. Provide a valid email address, enter it again to confirm, and select Continue.
5. Choose your payment method. The City accepts Visa, Mastercard, American Express, debit cards and electronic checks through the online system.
6. Review the amount and submit. Check your payment details, authorize the transaction and keep the confirmation for your records.

The City says online payments are credited to the utility account during the next business day. If your payment is urgent, keep that processing time in mind.

Hollywood Utility Account Login and Registration

Registering for the City’s Paymentus customer portal gives you more account-management options than a one-time payment.

Register a New Account

1. Open the Hollywood Paymentus Portal.
2. Select Register Now.
3. Follow the registration prompts to set up your online identity.
4. Enroll your utility account using the requested account information.
5. Sign in and review the available account and billing features.

What Can Registered Customers Access?

• Online utility bill payments.
• Available current and previous statements.
• Water consumption history.
• Daily water consumption information.
• Additional utility accounts under the same registered profile, where supported.

Forgot Your Login Details?

Use the account-recovery options on the Paymentus sign-in screen. If you cannot locate your registered account or verify your billing information, email payutility@hollywoodfl.org or call Customer Service.

All City of Hollywood Water Bill Payment Methods

Hollywood provides several ways to pay. Customers can choose between online payments, the automated telephone system, direct debit, mailed checks and in-person service.

Pay by Phone Without a Convenience Fee

Call 954-921-3938 and choose option 2 for the automated payment system.

It operates 24 hours a day and supports Visa, Mastercard, American Express and e-check payments. The City lists a maximum of $25,000 per phone payment session.

Have your account number, payment details and current bill ready. Follow the voice prompts and save the confirmation number.

Mail Your Water Bill Payment

Pay at City Hall

Visit the Cashier’s Office in Room 103 at 2600 Hollywood Boulevard. The City also operates a drive-through window on the north side of the building.

Hours: Monday–Thursday, 7 AM–6 PM. Arrive at least five minutes before closing to allow time for service. City Hall is closed on Fridays.

Cash is accepted inside the main Cashier’s Office, not through the after-hours drop box.

Set Up Automatic Payments Through Direct Debit

The City’s direct debit program withdraws your utility payment from your checking account on the due date shown on the monthly bill.

1. Open the official payment options page.
2. Find the Direct Debit section and download the enrollment form.
3. Complete the form and attach a voided check.
4. Submit the documents to City of Hollywood Utility Billing, P.O. Box 229045, Hollywood, FL 33022-9045.
5. Alternatively, deliver the form to Customer Service in City Hall Room 103 or the payment drop box.
6. Continue paying normally until your bill confirms that automatic bank drafting is active.

Once enrolled, customers receive monthly statements showing consumption and the payment to be deducted. The City allows a review period before the scheduled withdrawal to raise questions or request cancellation.

Late Water Bills, Penalties and Service Disconnection

Your utility payment is due on the date printed on the statement. The City identifies a bill as delinquent on the 21st day after the bill date.

How to Restore Water Service

1. Call 954-921-3938 and confirm your unpaid balance and any restoration requirements.
2. Pay the required amount using an authorized payment method.
3. Save your payment confirmation number.
4. Call the utility office again during business hours to schedule reconnection.
5. Verify any additional service charges and the estimated restoration arrangements with the representative.

Because the City closes its normal billing office on Fridays, contact Customer Service before the cutoff date whenever possible.

Source: Hollywood Late Fees and Other Charges.

How to Start Water Service at a Hollywood Address

Before opening a City of Hollywood utility account, confirm who actually serves the property. Some Hollywood addresses receive water or wastewater service through Broward County or the Town of Davie.

New Utility Account Application

1. Confirm the provider. Call 954-921-3938 and provide the property address to confirm City utility service.
2. Open the official application page. Visit Open Utility Account.
3. Prepare identification. Have a government-issued photo ID with your signature.
4. Provide property documents. Tenants need an executed lease. New owners should provide appropriate closing documents.
5. Choose a service date. Provide the date you want the account to begin and acknowledge the applicable deposit requirement.
6. Submit the application. Complete the City’s online application and respond if Customer Service requests additional information.

Special Rules for Rental Properties

The City’s current application instructions specify that lease agreements must generally be for 12 months and executed within 90 days before submission. Future lease commencement dates require supporting documentation where specified.

If your rental agreement does not meet these conditions, contact Customer Service before applying to confirm how your situation should be handled.

Utility Deposits

A deposit is required to establish a City utility account. The amount varies by property and service type. Under the City’s current application instructions, the deposit appears on the first utility bill.

The City pays interest on utility deposits annually. When an account closes, the deposit is applied to outstanding balances before any remaining refundable amount is returned.

Check the official Utility Billing page for the deposit rate sheet rather than using an estimated amount.

Moving Out? Close Your Water Utility Account

If you are selling or leaving a Hollywood property, request account closure instead of assuming service stops automatically when another occupant moves in.

1. Contact Utility Billing at 954-921-3938 or use the account-closing instructions on the official utility service page.
2. Provide your utility account number and service address.
3. Confirm the requested service-termination date.
4. Supply a forwarding mailing address or other requested contact details.
5. Ask when the final balance and deposit adjustment will be processed.

Hollywood Water and Sewer Rates: 2026 Billing Changes

Hollywood uses base service charges and tiered consumption charges. Water and wastewater are billed separately, and stormwater and sanitation charges may also appear on the same statement.

The following single-family residential rates apply to bills issued before the November 2026 rate change.

CCF means 100 cubic feet of water, approximately 748 gallons. Consumption tiers and charges depend on the property classification. The wastewater rate also has usage limitations in the City’s adopted schedule.

The City estimates that a representative single-family residential customer using 600 cubic feet per month will pay approximately $37.84 for water or $116.56 for water and wastewater together under the November 2026 rate schedule.

These are example amounts, not guaranteed account totals. Stormwater, sanitation, prior balances and other applicable charges may increase the final bill.

Official sources: FY2026 Rate Sheet and Hollywood Utility Rates and Upcoming Changes.

Why Is Your Hollywood Water Bill Higher Than Usual?

Before assuming that the City made a billing mistake, compare the water consumption and each service charge separately.

• Water consumption: Check current usage against earlier monthly bills.
• Irrigation: South Florida lawns can use significant amounts of water, especially with automatic sprinklers.
• Toilet leaks: A constantly running toilet can increase usage without an obvious leak on the floor.
• Outdoor plumbing: Look for leaking hose connections, irrigation heads and wet spots around the property.
• Rate updates: Check whether your statement reflects the November 2026 utility rate adjustment.
• Additional charges: Review wastewater, stormwater, garbage and overdue-balance items.

Who Is Responsible for a Water Leak?

The City says its Department of Public Utilities is responsible for inspecting the connection up to the water meter. Property owners are generally responsible for leaks beyond the meter, including private service plumbing.

If you cannot determine whether the issue is on the public or private side, call 954-921-3938 to request an evaluation.

Water Main Break, Sewer Backup or After-Hours Emergency

The correct phone number depends on whether your concern is an ordinary billing issue or an urgent utility problem.

When calling about a water main break, unusual loss of water pressure or sewer overflow, provide your service address, nearest intersection and the time the issue began.

If there is an active leak inside your home, shut off the property’s private water valve if you can do so safely and arrange appropriate plumbing repairs.

Boil Water Advisories

During a water main break, pressure loss or another water-system problem, follow any precautionary boil-water notice issued by the City.

Do not assume that water is safe for drinking simply because water pressure has returned. Follow the City’s official notice and wait for the advisory to be lifted.

Visit the Hollywood Department of Public Utilities for water-system information.

City of Hollywood Utility Billing Office and Directions

The City Hall drive-through window is on the north side of the building. The after-hours payment drop box is nearby.

For cash payments or detailed account assistance, visit the Cashier’s Office rather than leaving payment in the drop box.

Common Hollywood Water Billing Problems

Frequently Asked Questions

Official Hollywood Water Utility Resources

• City of Hollywood – Pay Your Utility Bill
• Official Paymentus Online Payment and Login
• Utility Billing Customer Service and Deposits
• Open a New Utility Account
• Late Payment and Returned Payment Charges
• City Water, Sewer and Stormwater Rates
• FY2026 Utility Rate Sheet
• Department of Public Utilities