Franklin Township Water Utility: Bill Pay, Login & Phone

SOMERSET COUNTY, NEW JERSEY • WATER UTILITY GUIDE

Pay Your Franklin Township Water Bill, Access Your Account & Get Utility Support

Franklin Township residents can view and pay municipal water bills through the township’s official Tax and Water Payment Portal. Customers can also register for automatic payments, request a final meter reading, arrange paperless billing or contact the Water Utility about service problems.

This guide covers the Franklin Township Water Utility serving Somerset County, New Jersey. Water billing, field operations and sewer billing may involve different departments.

View / Pay Water Bill Call Water Billing Water Utility Office

Water Billing Phone 732-873-7284

Water Utility Operations 732-249-7800

After-Hours Emergency 732-873-5533

Billing Office 475 DeMott Lane
Somerset, NJ 08873

Billing Office Hours Monday–Friday
8:30 AM–4:30 PM

Water Operations Office 40 Churchill Avenue
Somerset, NJ 08873

First, check your county. New Jersey has several Franklin Townships. This article applies to the township in Somerset County. If your bill lists Hunterdon, Warren, Sussex or Gloucester County, verify that township’s payment website instead.

How to Pay Your Franklin Township Water Bill Online

Franklin Township uses a combined online portal for property taxes and water utility payments. You can access water billing information directly or register for additional account features.

Open the official payment page. Visit Franklin Township Tax and Water Payments.
Choose View / Pay Tax and Water Bills. The official page provides a link to continue to the payment system.
Select your water account. Make sure you are viewing the water utility bill rather than a property tax account.
Enter the required account information. Use the water account number or property details requested by the system.
Review the balance. Confirm the service property and payment amount before proceeding.
Select a payment method. Check the payment methods and convenience fees displayed in the portal.
Complete the payment. Save the transaction confirmation until the payment appears on your account.

Important account-number tip: Franklin Township instructs residents using bank bill pay to include the dash in their water account number. Examples include 123456-0 and 123456-801. Use your actual number, not these examples.

If the portal cannot locate your account or your payment appears under the wrong category, call Tax and Water Collection at 732-873-7284.

Franklin Township Water Utility Login and Registration

You do not necessarily need to register just to view or pay a bill. Creating a profile is useful if you want to save payment preferences or manage future payments.

How to Register

Open the official payment page.
Choose the registration option in the township’s payment system.
Enter the information requested to create your account.
Link your water utility account using the applicable property or account information.
Set your preferred payment and notification options.
Save your login credentials securely.

Registered Account Features

Schedule a future one-time payment.
Set up recurring or automatic payments.
Save payment methods securely.
Receive email notifications about payments and deadlines.
Manage available water and tax billing information.

These features are described by the township on its official payment page. Exact screen labels may differ within the payment provider’s interface.

AutoPay check: After enrolling, verify that a payment is actually scheduled. Do not assume an overdue bill or previously due amount will be paid automatically.

Login Not Working?

Check your registered email, account number and any error shown on the screen. If you need help linking the account or recovering access, contact the Revenue Department at 732-873-7284.

Other Ways to Pay Your Water Bill

Franklin Township accepts routine water bill payments through the municipal office, mail, bank bill-pay services and an after-hours drop box.

Payment Method	Where / How	What to Know
Online	Official Tax and Water Payment Portal	Review any processing fee before submitting.
In Person	Municipal Building, 475 DeMott Lane	Use the Tax Collector’s payment window during business hours.
Mail	Tax and Water Collection, PO Box 5059, Somerset, NJ 08875	Include your payment stub and account number.
Bank Bill Pay	Schedule through your bank	Create separate water and property-tax payees.
After-Hours Drop Box	Public Safety Building, 495 DeMott Lane	Checks only; no cash.

Where to Mail a Franklin Township Water Payment

Township of Franklin
Tax and Water Collection
P.O. Box 5059
Somerset, NJ 08875

Write the complete water account number on your payment and include the payment coupon when available. Allow enough time for delivery and processing.

Where Is the After-Hours Payment Drop Box?

The township identifies a gray drop box marked Tax and Water outside the Public Safety Building / Police Station at 495 DeMott Lane.

Payments are collected at approximately 8:30 AM the following morning. Do not deposit cash, and do not assume a check deposited after hours posts immediately.

Get directions to the drop box

Bank payment warning: Your bank’s estimated delivery date is not a guaranteed receipt date at the township. Set up separate payees for water and property taxes and schedule payments early.

Franklin Township Water Rates and Consumption Charges

Franklin Township changed its water billing to a tiered consumption system under Ordinance 4469-25. The township published the updated rates in August 2025 for billing beginning in October 2025.

Unlike a progressive structure where each block has its own rate, the township’s notice states that the same per-gallon rate is applied to all gallons in the customer’s overall quarterly consumption range.

Quarterly Consumption	Published Rate per Gallon	Equivalent per 1,000 Gallons
0–10,000 gallons	$0.008203	$8.203
10,001–25,000 gallons	$0.008359	$8.359
25,001–50,000 gallons	$0.008749	$8.749
50,001–100,000 gallons	$0.009179	$9.179
Above 100,000 gallons	$0.009960	$9.960

Example: At 8,000 gallons in a quarter, the published consumption rate produces an estimated usage charge of $65.62 before applicable meter, minimum or other charges.

At 12,000 gallons, the listed rate of $0.008359 applies to the full 12,000 gallons, giving a consumption charge of approximately $100.31 before additional charges.

Do not use this as your exact bill total. Meter-related minimum charges, special account rules and other bill components may apply. Apartment complexes have separate provisions. Confirm the current schedule and your meter classification before estimating a payment.

Read the official tiered water-rate announcement.

How to Request a Final Water Meter Reading

Selling a home, closing on a property or changing tenants? Franklin Township provides a Final Water Read Form so the account can be reviewed for the change in occupancy or ownership.

Open the Water Utility Forms page.
Choose Final Water Read Form.
Prepare the property address and water account number.
Enter the planned closing, move-out or tenant-change information required by the form.
Complete the contact and appointment details requested.
Submit the request using the instructions on the form.
Contact Tax and Water Collection at 732-873-7284 to confirm final billing arrangements.

Closing-day tip: Request the final reading before the property closing, not after settlement. Ask your title company or attorney whether a final water balance or municipal certification is required.

Moving Into a Property or Requesting Water Connection

The Water Utility also provides forms for water service availability, meter applications, new connections and shut-off or turn-on requests.

Visit the official forms directory and choose the form that matches your situation. Call Water Utility Operations at 732-249-7800 if you are unsure whether a meter installation or new connection application is required.

Water Meter Problems, Leaks and After-Hours Emergencies

The Water Utility Department is responsible for operating the municipal water distribution system. Its office is at 40 Churchill Avenue in Somerset.

Operations phone: 732-249-7800
Regular office hours: Monday–Friday, approximately 7 AM–3 PM
After-hours emergency: 732-873-5533

For an emergency outside regular Water Utility office hours, the township instructs residents to contact Franklin Township Police at 732-873-5533. The department can route the problem to an on-call water crew.

When to Call the Water Utility

A suspected water-main break in the street.
Damaged or missing curb box cover.
Water meter access or replacement appointments.
Unexplained service interruption.
Questions about drinking-water service or quality.
Water service shut-off or turn-on requests.

What Is a Curb Stop?

A curb stop is an underground valve that helps control water service between the distribution main and the water meter. The utility accesses it through a curb box, often located near the sidewalk, curb or front lawn.

If the round metal curb box cap is missing or damaged, contact the Water Utility before debris enters the box or the equipment deteriorates.

Do not operate the curb stop yourself. Let authorized utility staff handle service valves and meter equipment. If flooding creates electrical or immediate safety dangers, call 911.

Water Meter Replacement and Employee Verification

Franklin Township periodically replaces aging water meters. The township explains that meters may need replacement approximately every 10–15 years because accuracy can change as equipment ages.

If you receive a water meter replacement notice or door tag:

Read the notice and identify the requested action.
Call 732-249-7800 to arrange or verify the appointment.
Confirm that an authorized township employee or contractor will attend.
Make the meter accessible at the scheduled time.
Ask whether any plumbing issue needs to be corrected before replacement.

The township states that Water Utility employees wear Franklin Township logo uniforms and carry employee photo identification.

Security tip: If someone unexpectedly requests access to your meter or home, you can verify the appointment directly with the Water Utility before allowing entry. Do not rely solely on a uniform or badge.

Need Help Paying an Overdue Water Bill?

Franklin Township participates in the NJ SHARES Municipal Customer Assistance Program (MCAP), designed to help income-qualified households facing temporary financial difficulty.

Eligible township residents may receive up to $200 in water bill assistance per calendar year. Funding is paid toward qualifying consumption charges, not deposits, plumbing repairs or reconnection fees.

Basic Eligibility

You have an active residential municipal utility account in your name.
You live at the service address.
Your utility bill is overdue.
You are experiencing temporary financial hardship.
You satisfy the program’s income and documentation requirements.

How to Apply

Open the official Franklin Township Water Bill Assistance page.
Review the NJ SHARES MCAP income guidelines and eligibility conditions.
Prepare your current overdue water bill.
Gather identification, recent proof of income and proof of residency where required.
Download the application using the link provided on the township page.
Follow NJ SHARES submission instructions and respond to any request for additional documents.

If you are unsure where to begin, dial 211 for local assistance referrals or contact the township’s billing office about your outstanding account.

Payment deadlines still matter. Applying for assistance does not automatically stop collection activity or guarantee approval. Ask Tax and Water Collection about the status of your account while your application is pending.

Franklin Township Drinking Water Quality and Sources

Franklin Township purchases treated drinking water from regional suppliers rather than operating its own water treatment plant. Its reported sources include New Jersey American Water’s Raritan system, the City of New Brunswick Water Utility and South Brunswick Township’s water system.

The township published its 2025 Consumer Confidence Report on July 1, 2026. The report summarizes monitoring, water quality results and regulatory information. It also discusses monitoring and reporting issues and their corrective actions.

Read Franklin Township’s 2025 Drinking Water Report.

For concerns involving water discoloration, taste, odor or an official advisory, contact 732-249-7800 and follow any current Water Utility or public health instructions.

Franklin Township Water and Sewer Bills Are Different

Franklin Township Water Utility and the Franklin Township Sewerage Authority are different public utility entities. Do not assume one payment automatically pays the other.

Service	Billing / Contact	Official Route
Township Water Utility	Tax and Water Collection: 732-873-7284	Water Payment Portal
Franklin Township Sewerage Authority	732-873-2121	Official Sewerage Authority

2026 Sewer Bill Payment Change

The Franklin Township Sewerage Authority announced a new online sewer billing system. Sewer customers can pay by credit card or e-check through Edmunds GovPay — FTSA.

Sewer payment phone: 877-881-6014

Sewerage Authority Office:
70 Commerce Drive
Somerset, NJ 08873

Office hours: Monday–Friday, 8 AM–4 PM.

After-hours sewer emergency: 732-873-2300.

Do not confuse the portals: The township Tax and Water Payment Portal handles township water billing. The FTSA Edmunds GovPay system is for Franklin Township Sewerage Authority bills.

Frequently Asked Questions

What is the Franklin Township water bill phone number?

For municipal water billing and payments in Somerset County, NJ, call Tax and Water Collection at 732-873-7284.

Where do I pay my Franklin Township water bill online?

Use the official Franklin Township Tax and Water Payments page. Select the water bill payment option and confirm the account before paying.

Can I register for automatic water bill payments?

Yes. Registered users can configure scheduled and recurring payments through the township’s payment system.

What is the Franklin Township Water Utility operations number?

Call 732-249-7800 for field service, meter issues, water quality concerns and utility operations.

Who handles after-hours water emergencies?

Call Franklin Township Police at 732-873-5533. The township uses standby water crews for after-hours water emergencies.

Where is the Franklin Township water billing office?

The Tax and Water Collection office is at 475 DeMott Lane, Somerset, NJ 08873. Its published hours are Monday through Friday, 8:30 AM–4:30 PM.

Can I pay my water bill using the drop box?

Yes. The township provides a tax and water payment drop box outside the Public Safety Building at 495 DeMott Lane. Checks are accepted; do not leave cash.

How do I request a final water reading?

Use the Final Water Read Form on the official Water Utility Forms page. This is useful when selling a property, changing tenants or ending service.

Are Franklin Township water rates based on usage?

Yes. The township has published a tiered quarterly consumption rate schedule under Ordinance 4469-25. Additional minimum or meter-related charges may apply.

Can I get help with an overdue water bill?

Eligible residents may qualify for up to $200 in water bill assistance per calendar year through the NJ SHARES Municipal Customer Assistance Program.

Is the sewer payment portal the same as the water portal?

No. Franklin Township Sewerage Authority uses its own sewer billing system, with online payments available through Edmunds GovPay.