Monarch Water Utilities 2026: Bill Pay, Login & Phone

Is Monarch Utilities Still the Water Company in 2026?

Monarch Utilities I, L.P. was part of SouthWest Water Company’s Texas operations. SouthWest Water began adopting the Texas Water Utilities name in 2021. Texas Water Utilities now provides the current customer-service and payment resources for these legacy accounts.

Customers may encounter several names in older records:

• Monarch Utilities I, L.P.: Legacy legal or operating name on older notices and documents.
• SouthWest Water Company: Former umbrella branding used for Texas utility customers.
• Texas Water Utilities: Current Texas customer-facing utility brand.
• Nexus Water Group: Corporate group associated with the present water utility operations.

Monarch-related regulatory documents and historical service-area records remain available through the company’s Tariffs & Regulatory Notices page.

How to Pay a Monarch Water Utilities Bill Online

The current My Account portal offers one-time and recurring payments, billing history and account management.

Before starting, have your latest utility statement, 10-digit account number, payment method and service-address ZIP code ready.

Pay Through the Official Customer Portal

1. Open the correct payment website. Visit Texas Water Utilities My Account.
2. Select the payment route. Sign in to your account or choose the available one-time payment option.
3. Find your utility account. Use the 10-digit account number printed on your current statement. Make sure the service address is correct.
4. Check the amount owed. Review the current bill, due date and any previous outstanding balance.
5. Select a payment method. Choose from the eligible bank account, card or digital wallet options displayed.
6. Review fees and submit. Verify the payment amount, any convenience fee and total before confirming the transaction.
7. Keep the confirmation. Save the receipt until the payment appears in your account history.

The official portal supports major credit and debit cards, PayPal, PayPal Credit, Venmo, Apple Pay and Google Pay. Availability may depend on the account and selected payment type.

Texas Water Utilities Login and New Account Registration

In 2026, the company uses the My Account customer portal. This replaces older customer-facing payment systems and gives customers access to usage, notifications, account management and bills.

Register Your Utility Account

1. Open My Account registration instructions.
2. Select the Sign Up option to open the registration page.
3. Enter the 10-digit account number from your current utility bill.
4. Enter your service address’s five-digit ZIP code.
5. Complete the profile information and any required verification.
6. Sign in and confirm that your utility account is linked correctly.

Once registered, you can review previous bills, monitor water use, check payment history and update contact details.

What Changed in the 2026 Account System?

In July 2026, Texas Water Utilities introduced additional My Account features as part of its wider Texas utility-system integration.

The company instructed customers transitioning from older customer portals to use their current 10-digit account number when creating an online profile. Existing automatic-payment arrangements may also require review.

If you previously paid through a SouthWest Water portal:

• Do not assume your old portal password works with the new system.
• Confirm the account number printed on your latest statement.
• Review any existing AutoPay settings.
• Check your contact information so payment reminders and service notices reach you.

Set Up Automatic Bank Payments

Texas Water Utilities offers free automatic payments from checking or savings accounts.

1. Sign in to My Account.
2. Open the Payments section.
3. Select the available AutoPay or automatic bank-draft option.
4. Enter your banking details in the secure portal.
5. Review and accept the authorization.
6. Confirm that AutoPay is active before the next bill is due.

The amount owed is automatically withdrawn on the due date once the bank-draft arrangement is active.

Other Ways to Pay Your Texas Water Utilities Bill

The company accepts payments online, by automated telephone, at participating retail locations and by mail.

Pay by Phone

1. Call 866-654-7992.
2. Select Option 2.
3. Follow the automated payment instructions.
4. Enter your utility account number.
5. Provide the payment information requested by the system.
6. Record your confirmation number.

The automated payment system operates 24 hours a day and also provides account-balance and previous-payment information.

Pay With Cash at Walmart

Customers without online banking can make payments through participating Walmart locations.

1. Bring your current utility bill, on paper or electronically, to Walmart’s MoneyCenter or Customer Service Desk.
2. Tell the associate you want to pay your Texas Water Utilities bill.
3. Provide the utility name and account number.
4. Ask for Walmart Bill Pay (WMBP) same-day processing.
5. Pay using an accepted cash or debit card method.
6. Keep the receipt and confirmation number.

If your service is disconnected or at risk of disconnection, the company advises calling customer service before 3 PM with the payment confirmation to arrange a turn-on.

Mailing Address for Bill Payments

This is the payment mailing address listed on the utility’s current Billing & Payment and customer contact pages.

Write your 10-digit account number on the check or money order and include the payment stub.

What to Do After a Disconnection Notice or Water Shutoff

If you have received a disconnection notice, the first priority is to confirm the amount owed and payment deadline.

If Water Is Still Running

1. Find the scheduled disconnection date printed on the notice.
2. Check the outstanding balance using My Account or call 866-654-7992.
3. Pay through the official online portal or automated phone service.
4. Save the confirmation number.
5. Call customer service if the payment occurs within five business days of the scheduled disconnection.

If Water Has Already Been Disconnected

The utility says customers must pay the overdue balance and applicable reconnection fee before service is restored.

1. Call 866-654-7992 for the total amount needed.
2. Make the payment through an authorized method.
3. Call customer service after paying to schedule reconnection.
4. Provide the confirmation number and service address.
5. Ask when the field-service team is expected.

The company states that reconnection is performed during regular business hours and that service is normally restored within 36 hours of the account returning to good standing.

The exact reconnection charge depends on the applicable utility tariff and account circumstances. Ask customer service to confirm the amount.

Start, Stop or Transfer Monarch Water Service

If you are moving into or out of a Texas property previously billed by Monarch Utilities, use the current Texas Water Utilities service-request process.

Start Service at an Existing Connection

1. Open Texas Water Utilities Billing & Payment.
2. Go to the Start or Stop Services section.
3. Select Start Services.
4. Sign in or continue through the available guest application.
5. Provide the service address and requested account information.
6. Complete the application and electronic signature.
7. Submit the request and watch for email confirmation or further instructions.

The company asks for two working days (48 hours) notice when scheduling starts, stops or service transfers.

If a property has never been connected to the utility system, contact the company before submitting a standard start-service request. New meter or infrastructure work may require a different process.

Transfer Service to Another Property

Use My Account to request a transfer within a qualifying Texas Water Utilities service area.

Have the old and new service addresses, planned moving date and account information ready. Confirm whether the new property is served by the same company and whether a final reading or deposit adjustment is required.

Stop Service When Moving Out

1. Sign in to My Account.
2. Open Service Requests.
3. Select the stop-service option.
4. Enter your requested final date and forwarding details.
5. Submit the request.
6. Confirm the final bill and account closure.

If you cannot access My Account, call customer service. Give at least two working days’ notice when possible.

The utility also provides a Property Closing Information Request form for customers who need documentation during a sale.

Monarch Water Utilities Rates and Charges in 2026

Texas Water Utilities serves different communities and systems. Rates are regulated by the Public Utility Commission of Texas and may depend on the applicable tariff, customer classification, meter size and consumption.

There is no single accurate statewide monthly water rate for every former Monarch customer.

Charges You May See on Your Bill

Important 2026 System Improvement Charge Update

Texas Water Utilities announced that interim System Improvement Charges were approved on April 24, 2026, with an effective date for bills issued on or after May 8, 2026.

The amount varies depending on service type and meter size. The company states that if final approved charges are lower than the interim amounts, customers will receive the applicable difference as a refund.

Review the official current water and wastewater tariffs and select the schedule covering your account.

How to Verify Your Own Water Rate

1. Find the service address and account number on your current bill.
2. Check whether you are billed for water, wastewater or both.
3. Open the official Tariffs & Regulatory Notices page.
4. Find the tariff for your utility system.
5. Check the effective date, meter-size charge and consumption rate.
6. Compare the approved tariff with the line items on your bill.

If you are unsure which tariff applies to a former Monarch account, call 866-654-7992 and provide the service address.

High Water Bill, Meter Readings and Leak Adjustment Help

If your bill suddenly increases, compare water consumption rather than looking only at the total balance. A price adjustment and an increase in actual water use are different problems.

Check the Water Usage History

Your bill provides previous and current meter readings and water usage expressed in thousands of gallons. The company’s bill explanation identifies one kgal as 1,000 gallons.

For example, if your previous monthly usage was 4 kgal and your current usage is 11 kgal, that is an increase of approximately 7,000 gallons.

Check for:

• Toilets that continue running after flushing.
• Outdoor hose or irrigation leaks.
• Sprinkler valves that remain open.
• Water softener or appliance problems.
• Underground leaks between the meter and home.
• Unusual seasonal irrigation or pool-filling activity.

Local Texas tip: Summer landscape watering can cause major usage changes, particularly in properties with automatic irrigation. Check the controller schedule and look for unusually wet ground before assuming a water meter is faulty.

Request a Leak Adjustment

Texas Water Utilities offers a possible courtesy credit for certain accidental leaks outside the customer’s reasonable control.

1. Find and repair the leak promptly.
2. Record the date it was discovered and repaired.
3. Keep plumber invoices, materials receipts and other repair evidence.
4. Open the official Service Forms page.
5. Download the Leak Adjustment Request form.
6. Complete the form and upload it using the secure submission tool.
7. Watch for a decision from Customer Service.

Submitting a request does not guarantee an adjustment. The utility reviews eligibility under its applicable rules.

How to Dispute a Billing Error

Contact customer service and explain which charge or meter reading you believe is incorrect.

The company’s guidance says a reasonable payment based on the previous 12-month average usage may be required while the disputed amount is reviewed.

Keep copies of your statements, payment confirmations and any correspondence.

Water Assist: Help With Monthly Water and Sewer Bills

Texas Water Utilities offers a low-income assistance program called Water Assist.

Eligible customers can receive a $20 monthly credit for water service and/or a $20 monthly credit for wastewater service during enrollment.

The amount available depends on the services billed to the qualifying account. Customers must remain current on their bills while enrolled.

Published Monthly Income Limits

These are the eligibility figures currently published on the company’s program page. Check the official application for updated income thresholds before applying.

How to Apply for Water Assist

1. Visit Texas Water Utilities Water Assist.
2. Review the income limits for your household size.
3. Enter the account holder’s name and 10-digit account number.
4. Provide the service address and contact information.
5. Select water, wastewater or both, as applicable.
6. Answer the age-related eligibility question and accept the required acknowledgment.
7. Submit the application and respond if the utility requests supporting documentation.

Monarch Utilities Customer Service, Emergency Phone and Mailing Address

For former Monarch customers managed by Texas Water Utilities, the central customer-service team handles account inquiries, payment questions and utility service concerns.

How to Send a Customer Service Request Online

1. Open the Texas Water Utilities Contact Us page.
2. Choose the secure customer inquiry form.
3. Enter your name, email address and phone number.
4. Provide your 10-digit account number and service address.
5. Explain the billing or service problem clearly.
6. Complete the verification and submit the request.

Use the telephone number instead for urgent water emergencies. An online form is not a substitute for emergency dispatch.

Check Water Outages or Boil-Water Notices

Texas Water Utilities operates multiple water systems, so one neighborhood’s water outage or advisory does not necessarily apply to every former Monarch customer.

Use the official Texas Service Alerts page to check current notices, scheduled maintenance and local boil-water advisories.

Compare the alert’s community, ZIP code, water system and affected addresses with your own property. Follow the specific directions and end dates provided in the notice.

Avoid Old Monarch Payment Links and Utility Scams

Because the Monarch Utilities name still appears in older paperwork and third-party directories, customers may encounter outdated payment links.

Before paying:

• Start from the official Texas Water Utilities website.
• Check that the account information matches your current bill.
• Use the portal linked by the utility, not an unfamiliar advertising result.
• Do not provide your password or banking information to someone calling unexpectedly.
• Verify suspicious disconnection threats by calling 866-654-7992 directly.

Texas Water Utilities explicitly states that it is not affiliated with third-party bill payment companies such as Doxo and warns that payments through such services may be delayed.

If a caller claims they will disconnect your water unless you pay immediately through an unfamiliar link, end the call and contact the utility using the official number.

Frequently Asked Questions About Monarch Water Utilities

Official Monarch / Texas Water Utilities Resources

• Texas Water Utilities Official Website
• Customer Account Login and Bill Payment
• My Account Registration Instructions
• Payment Methods, Service Requests and Reconnection Rules
• 2026 Rates, Tariffs and Regulatory Notices
• Customer Service and Contact Form
• Leak Adjustment and Property Closing Forms
• Water Assist Application and Eligibility
• Current Water Outage and Boil-Water Notices