Midway Water Utilities 2026: Bill Pay, Login & Phone

How to Pay a Midway Water Utilities Bill Online

Texas Water Utilities provides the My Account portal for customer billing and payments. It supports account login, guest payments and recurring payment management.

1. Open the official portal. Visit Texas Water Utilities My Account.
2. Choose your payment route. Select Pay bill as a Guest for a payment without signing in, or use your existing account credentials.
3. Locate your account number. Have your most recent statement ready. The utility’s registration instructions identify a 10-digit customer account number.
4. Complete account verification. Enter the identifying information requested by the portal. Check the service address before proceeding.
5. Review the amount due. Confirm the current balance, due date and any past-due amount.
6. Choose an accepted payment method. Follow the portal’s card, bank account or other currently available payment options.
7. Check the final total. Review any processing charges and the transaction amount before authorization.
8. Save your confirmation. Keep the receipt, amount, date and confirmation number until payment appears on your utility account.

My Account Login, Registration and Password Recovery

Texas Water Utilities uses a centralized online portal rather than a separate Midway-branded customer login for every affiliated water system.

Register Your Utility Account

1. Open My Account.
2. Select Sign up under the new-profile section.
3. Enter your requested user and contact information.
4. Have your 10-digit account number, service ZIP code and email address available.
5. Complete the verification and account-linking steps.
6. Return to the login screen and sign in.

Once linked, your online account can provide access to bills, usage, previous payments, account notices and service-request options.

Forgot Your Login Details?

On the login page, choose the Forgot User ID or Password? link. Follow the identity-verification instructions and check the email associated with your account.

For registration problems, call 866-654-7992 with your account number and service address.

Midway Water Bill Payment Methods

Pay by Phone

1. Call 866-654-7992.
2. Select the payment option after the automated menu begins.
3. Provide your account details when requested.
4. Review the balance and available payment methods.
5. Complete the transaction and record your confirmation.

Pay by Mail

Texas Water Utilities’ customer contact page lists this bill-payment address:

Texas Water Utilities
P.O. Box 36988
Hoover, AL 35236-6988

However, a 2026 customer billing-system announcement also published an updated remittance address. Because of this change, use the payment address printed on your latest bill rather than relying on an older address.

Write the account number on the check or money order and include the remittance coupon. Do not mail cash.

Pay at a Retail Location

The utility’s customer welcome guidance identifies Fidelity Express and CheckFree as retail payment options.

Use the official location tools:

• Fidelity Express payment locations
• CheckFree payment locator

Before leaving home, confirm that the selected retailer accepts payments for your specific utility account and check whether a fee or posting delay applies.

Set Up or Update Automatic Water Bill Payments

Automatic payments can help prevent missed due dates, but customers affected by the 2026 billing-system transition should verify their existing enrollment.

1. Log in at My Account.
2. Open the Payments section.
3. Select Automatic Payments.
4. Choose or enter the available payment method.
5. Review the recurring payment authorization.
6. Save the enrollment and confirm the status.
7. Check the next bill to ensure the expected automatic payment is scheduled.

Texas Water Utilities has separately advised some customers who previously used automatic payments to re-enroll following the system change.

Start, Stop or Transfer Midway Water Service

Use the service options in Texas Water Utilities’ My Account system. You will need the service address and information that establishes your identity and account eligibility.

Start Water Service

1. Visit My Account.
2. Select Start Service under the new-customer options.
3. Enter the Texas service address.
4. Confirm the property is within a system served by Texas Water Utilities.
5. Provide the required applicant and contact information.
6. Review any deposit, connection charge or identification requirements displayed.
7. Submit your request and retain the confirmation.

For an existing customer moving to another property, use the portal’s transfer-service option or contact customer service.

Stop Service

Request a final service date through My Account. Provide your service address, account information and forwarding contact details.

Before moving, confirm how the final meter reading, remaining bill and any refundable deposit will be handled.

Midway Water Utilities Rates and Charges in 2026

Texas private water utility rates are governed by approved tariffs and applicable regulatory orders. Midway Water Utilities has its own regulatory history, while Texas Water Utilities publishes a collection of tariffs and rate notices for its service companies.

Because Midway-affiliated service areas and rate classifications can differ, there is no single verified flat monthly water price that should be applied to every customer using this name.

What Can Appear on Your Bill?

• Base service charge: A recurring charge determined by the applicable tariff and meter category.
• Water usage: Charges tied to metered consumption and the applicable rate tiers.
• Wastewater charges: Applied where the account includes sewer service.
• Approved surcharges: Additional charges authorized for the applicable utility system.
• Late or returned-payment charges: Applied according to tariff rules and account circumstances.
• Previous balance: Unpaid amounts carried forward from earlier billing periods.

How to Find Your Correct Rate Schedule

1. Check the utility name and service location printed on your current bill.
2. Open Texas Water Utilities Rates & Tariffs.
3. Locate the tariff or regulatory notice associated with your water system.
4. Compare your meter size, service classification and consumption with the published schedule.
5. If you cannot identify the correct tariff, call 866-654-7992 and ask which approved rate schedule applies to your account.

The Texas Public Utility Commission also maintains an official Midway Water Utilities regulatory listing.

Water Bill Assistance for Eligible Texas Customers

Texas Water Utilities provides assistance programs for qualifying households, including Water Assist and Elderly Care Rates.

The company’s 2026 customer information describes a $20 monthly water credit and/or a $20 wastewater credit for qualifying customers, depending on eligibility and service.

Participation requirements apply, and customers must continue meeting program rules to retain assistance.

How to Check Eligibility

1. Visit the Texas Water Utilities official website.
2. Find the Water Assist or customer assistance information.
3. Review the eligibility and application requirements.
4. Prepare your account number and any required supporting documents.
5. Apply through the official process or call 866-654-7992 for assistance.

If you are already behind on a bill, ask customer service about both the assistance program and any current payment arrangement options.

High Midway Water Bill? Check These Before Calling

An unexpectedly high bill can result from additional consumption, a plumbing leak, a rate adjustment or an earlier unpaid balance.

1. Compare recent usage. Sign in to My Account and look at current and previous consumption.
2. Check the billing dates. A longer billing period can produce more recorded usage.
3. Inspect toilets. A running toilet can waste water without obvious puddles.
4. Check outdoor plumbing. Look for irrigation leaks, wet ground and faucets that drip continuously.
5. Review billing components. Separate consumption charges from fixed charges and any approved surcharges.
6. Contact the utility. If consumption still appears incorrect, ask whether a meter review or billing investigation is appropriate.

Simple Household Leak Check

Turn off all faucets, irrigation equipment, appliances and other water-consuming fixtures. If your meter has a visible leak indicator, observe whether it continues moving while no water is intentionally being used.

Do not disconnect or tamper with utility-owned metering equipment. If you suspect a leak in the public system, report it to the utility.

Water Outages, Main Breaks and Emergency Service

Texas Water Utilities lists the same contact number for regular customer service and after-hours emergencies.

Emergency number: 866-654-7992
Availability: 24 hours a day, 365 days a year.

Report:

• Water main breaks or major visible leaks.
• Sudden loss of water service.
• Serious water pressure problems.
• Potential water contamination concerns.
• Urgent utility infrastructure problems.

Report a Non-Emergency Water Leak

The utility provides an official Report a Leak form.

Enter your contact information, location of the leak and a description. You can also attach a photograph if available.

For immediate hazards or substantial water loss, call the emergency number rather than waiting for a form response.

Check Water Service Alerts

Visit the official Texas Water Utilities Service Alerts page and look for notices affecting your specific service area.

A boil-water advisory affecting another Texas Water Utilities system does not automatically apply to your home. Confirm the named water system, affected streets and official notice dates.

Midway Water Utilities Customer Service and Official Company Information

Customer billing and service:
Texas Water Utilities
Phone: 866-654-7992
Monday–Friday, 8 AM–4:30 PM Central Time.

Emergency service:
866-654-7992
24/7 availability.

Online support:
Texas Water Utilities Customer Contact Page

Regulatory Company Information

The Public Utility Commission of Texas lists Midway Water Utilities with SWWC Utilities, Inc. and identifies a corporate address at:

12535 Reed Road
Sugar Land, TX 77478

The PUC listing includes Collin and Denton counties. Midway Water Utilities also appears in other Texas regulatory records covering additional service systems.

Official verification: Texas PUC Midway Water Utilities Details.

Not the Texas Midway Water Utilities?

Several unrelated providers use Midway in their names. Before entering payment information, match the utility name and service location with your bill.

Frequently Asked Questions

Official Midway Water Utilities Resources

• Texas Water Utilities Official Website
• My Account Login, Guest Pay and Registration
• Customer Service and Billing Contacts
• Rates, Tariffs and Regulatory Notices
• Current Utility Service Alerts
• Report a Water Leak
• Public Utility Commission of Texas – Midway Water Utilities