St. Johns County Water Utility 2026: Bill Pay, Login & Phone

How to Pay Your St. Johns County Water Bill Online

The county’s online payment service is available around the clock. You can make a one-time payment or register for additional account features.

1. Open the official payment page. Visit St. Johns County Pay Water Bill Online.
2. Select Pay Your Bill. The county’s button directs you to its authorized InvoiceCloud payment website.
3. Choose the payment option. Use Express Payment for a one-time transaction, or sign in or register if you want ongoing account management.
4. Enter your utility information. Have your latest county water bill available. Enter the requested account details exactly as printed.
5. Confirm the account. Check the service address and amount due before proceeding.
6. Choose your payment method. The county lists Visa, Mastercard, American Express, Discover and eCheck among its accepted options.
7. Submit the payment. Review the information, authorize the transaction and keep the confirmation number.
8. Check payment posting. Online payments completed by 8:00 PM Eastern Time are credited the same day. Later payments are credited the following day.

Can I Pay Without Registering?

Yes. The county lists Express Payment as an available online feature. Registration is more useful when you want AutoPay, email notifications, scheduled payments or paperless statements.

How Do I Log In to InvoiceCloud?

1. Open the county payment page.
2. Click the official Pay Your Bill link.
3. Choose the account sign-in option in InvoiceCloud.
4. Enter your registered credentials.
5. Use the password recovery option if you cannot remember your login information.
6. After signing in, review billing history, payment settings and available notification options.

Other Ways to Pay St. Johns County Utilities

Customers may also pay by automated phone service, mailed check or an automatic payment arrangement.

Pay Your Water Bill by Phone

Call 844-752-8845, also advertised as 1-844-SJCUTIL.

The automated payment system operates 24 hours a day, seven days a week. It supports checking your account balance, reviewing payment history and making a payment using an accepted method.

Keep your account number and payment information ready. Wait for the transaction confirmation before ending the call.

Pay by Mail

The county accepts mailed checks accompanied by the utility bill or payment coupon. Use the payment remittance address printed on your latest statement rather than assuming the physical utility office is the correct mail-processing destination.

If you are missing your bill, call 904-209-2700, Option 4, to confirm the current mailing instructions.

Set Up AutoPay, Paperless Billing and Payment Alerts

St. Johns County offers several online features designed to make monthly utility bills easier to manage.

Enroll in Automatic Payments

1. Visit the official bill pay page.
2. Open the InvoiceCloud customer portal.
3. Register for an account or sign in.
4. Locate the AutoPay enrollment option.
5. Choose an eligible card or eCheck payment method.
6. Review the authorization and payment timing.
7. Save your enrollment confirmation.
8. Check your next statement to confirm that AutoPay is active.

Additional portal features include Pay-by-Text, scheduled payments, email notifications and paperless billing.

Moving or closing an account? Review recurring payment settings and confirm the final bill before changing or canceling your payment arrangement.

How to Start Water and Sewer Service in St. Johns County

If you are moving to a property already connected to the county system, you can request new utility service by contacting Customer Service and completing the appropriate application.

1. Confirm the water provider. Make sure the property is served by St. Johns County Utility Department rather than JEA, the City of St. Augustine or another provider.
2. Open the service page. Visit Water / Sewer Service Forms.
3. Select the correct application. Choose the Residential Water/Sewer Service Application or Business Application, as applicable.
4. Complete the required details. Provide your name, service address, mailing address, identification information, contact details and requested start date.
5. Confirm the deposit. Call 904-209-2700 to obtain the required deposit amount for your service.
6. Arrange deposit payment. Submit the application and deposit using the county’s authorized process.
7. Confirm service activation. New accounts established before noon on a business day are eligible for same-day service according to the county’s published procedure.

What Does It Cost to Open a New Account?

St. Johns County publishes a $30 new-service charge, added to the first month’s utility bill. A separate deposit is due when applying.

The deposit amount is not identical for every customer. It depends on the applicable service and account requirements. Ask Customer Service for the exact deposit before submitting payment.

New Construction or an Unconnected Property

Opening a billing account is different from installing a new water or sewer connection. A property without an existing meter may require a new tap request, engineering review and additional connection charges.

Use the Residential New Tap Request available through the county’s official service forms.

How to Stop Water Service When Moving Out

Closing your account helps prevent billing confusion after you sell or leave a property.

1. Open the county’s service forms page.
2. Locate the Request for Disconnection of Service form.
3. Enter your account information, service address and requested disconnection date.
4. Provide the required identification information.
5. Submit the request in person, by telephone, fax, mail or through the authorized online/email procedure.
6. Keep confirmation and verify how your final bill and deposit will be handled.

For requests that are not made in person, the county requires an additional form of identification, such as the last four digits of a Social Security number or driver’s license number.

Use only the county’s authorized application process when submitting identity information. Do not send sensitive personal details to an unrelated third-party website.

St. Johns County Water and Sewer Rates for October 2026

St. Johns County publishes a fiscal-year utility tariff covering drinking water, wastewater and reclaimed-water service. The FY2027 tariff is effective October 1, 2026.

The actual bill depends on the property’s equivalent residential units (ERUs), gallons used, service classification and whether reclaimed water or other charges apply.

How Water Consumption Is Billed

St. Johns County uses increasing usage blocks for standard metered drinking-water service. As more water is consumed, higher consumption blocks can carry a higher per-1,000-gallon rate.

• Block 1: First 5,000 gallons per ERU
• Block 2: 5,001–10,000 gallons per ERU
• Block 3: 10,001–20,000 gallons per ERU
• Block 4: More than 20,000 gallons per ERU

A monthly base charge also applies. Accounts with more than one ERU have different block thresholds, and large nonresidential meters may incur additional maintenance charges.

How Sewer Charges Work

Wastewater charges include a base charge and, where applicable, a volume charge based on metered water consumption.

Under the county’s FY2027 tariff, single-family wastewater volume billing is capped at 10,000 gallons per dwelling unit. Multi-family accounts have a different cap. Drinking-water usage above the wastewater cap may still increase the water portion of the bill.

For exact FY2027 base rates, consumption charges, deposits and service fees, see the official St. Johns County Utility Rate Tariff (PDF).

High Water Bill? Check Hourly Usage and Apply for a Leak Adjustment

Unexpected water charges can be stressful. Before assuming the bill is incorrect, compare current consumption with your usual water use and check for hidden leaks.

St. Johns County provides the Sensus Analytics Customer Portal for viewing consumption by hour and setting alerts for unusual water use.

How to Track Water Usage

1. Get your account number. Find it on your current county utility bill.
2. Open the official usage page. Visit Track Your Water Usage.
3. Follow the Customer Portal link. Use the registration or login process shown by the utility.
4. Review usage history. Compare daily and hourly consumption, especially during periods when the house is unoccupied.
5. Enable alerts. Set email or text notifications for unusual water use where available.
6. Investigate possible leaks. Check toilets, faucets, irrigation equipment and exposed plumbing.

How to Request a Leak Adjustment

St. Johns County provides a leak adjustment request form for eligible customers after a qualifying leak has been repaired.

1. Repair the leak and keep copies of repair invoices or other documentation.
2. Visit the official service forms page.
3. Choose Leak Adjustment Request.
4. Enter the account number, service address, leak dates and repair date.
5. Attach proof of the repair.
6. Submit the completed request following the county’s instructions.
7. Continue paying your regular bills while the request is under review.

A successful adjustment appears as a credit on the water/sewer statement. Approval and the adjustment amount are not guaranteed.

St. Johns County Watering Restrictions and Irrigation Tips

St. Johns County announced Phase III extreme water shortage restrictions in May 2026. The published rules limited residential landscape irrigation to once per week, with watering prohibited between 8 AM and 6 PM.

These rules were introduced during the 2026 water shortage. Because drought declarations may be changed or lifted, confirm the currently effective schedule before adjusting sprinklers.

Reclaimed water may have different restrictions from drinking-water irrigation. New sod and landscaping also have specific limitations.

Official updates: St. Johns County Water Conservation and Irrigation Rules.

Practical Water-Saving Checks

• Use the permitted irrigation day rather than watering automatically every morning.
• Inspect sprinkler heads for broken or misdirected spray.
• Check rain sensors and automatic irrigation controllers.
• Avoid watering pavement, sidewalks and driveways.
• Use hourly meter data to detect irrigation valves that are stuck open.

Report No Water, Low Pressure or a Sewer Emergency

For county-served properties, call the utility department when you notice an unexpected interruption or a problem with public water or wastewater infrastructure.

Regular utility hours: Monday–Friday, 7:30 AM–4:30 PM.

After hours, on weekends and holidays, use 904-209-2745 for county water and sewer emergencies.

What to Do During a Boil-Water Notice

St. Johns County provides a dedicated boil-water information hotline at 904-209-2731.

If your service address is under an active notice, follow the official advisory for boiling water, food preparation and safe drinking-water use. Do not assume that clear-looking tap water means the advisory has ended.

Visit the official Utility Department page for current announcements and the Boil Water Notices section.

Does St. Johns County Utilities Serve Your Address?

Not every St. Johns County property receives water from the county Utility Department. Multiple providers serve different areas in and around St. Augustine, Ponte Vedra, Nocatee and other communities.

Depending on the exact property, the provider may be:

• St. Johns County Utility Department
• JEA
• City of St. Augustine Utilities
• Another public or private water system

How to Confirm Your Actual Provider

1. Check the utility company name on an existing bill.
2. If you recently bought the property, ask the seller, landlord or closing representative.
3. Review official utility service maps using the county’s Utilities Maps and Apps links.
4. Call 904-209-2700 if the service area is unclear.
5. Only register and pay through the provider confirmed for your address.

St. Johns County Utility Office, Phone and Mailing Details

St. Johns County Utility Department
1205 State Road 16
St. Augustine, FL 32084

Customer Service: 904-209-2700
Billing assistance: Option 4
Toll free: 877-837-2311
Automated payment: 844-752-8845
After-hours emergency: 904-209-2745
Boil-water hotline: 904-209-2731
Email: utilbill@sjcfl.us
Hours: Monday–Friday, 7:30 AM–4:30 PM

Get directions to the Utility Department →

Administrative mailing address shown on county service forms:
St. Johns County Utility Department
P.O. Drawer 3006
St. Augustine, FL 32085-3006

Do not assume this administrative correspondence address is the payment remittance address. For mailed payments, use the return address printed on your current bill.

Send a Customer Service Inquiry Online

If your question does not require urgent attention, the county has an official Utilities Service Email Form.

Provide your name, service address, contact email and account number if known, along with a clear description of the issue. Avoid placing payment card details or passwords in the message.

Frequently Asked Questions

Official St. Johns County Water Utility Resources

• St. Johns County Utility Department
• Online Water Bill Payment and InvoiceCloud
• New Service, Disconnection and Utility Forms
• FY2027 Water, Wastewater and Reclaimed Water Rates (PDF)
• Water Usage Customer Portal
• Water Conservation and Irrigation Rules
• Utility Customer Service Contact Form
• 2026 Water Shortage Announcement