St. Pete Water Utility 2026: Bill Pay, Login & Phone

How to Pay Your St. Pete Water Bill Online

The City’s official Click2Gov utility portal lets customers make one-time payments without registration. You will need the account number printed on your latest statement.

1. Open the official payment portal. Go to St. Petersburg Utility Accounts.
2. Select One Time Payment. Choose the one-time payment link on the portal if you do not want to create a username and password.
3. Enter the exact account number. Type the account number exactly as printed at the top of your bill, including any separators requested by the system.
4. Review the account information. Check the amount due and confirm that the payment belongs to the correct utility account.
5. Choose a payment method. Select an electronic check or an accepted credit/debit card. Review the applicable processing fee.
6. Complete payment. Confirm the transaction once and save the payment confirmation for your records.

If the portal does not recognize your account, check the number against your latest utility statement before attempting another payment.

St. Petersburg Water Utility Login and Registration

Customers who regularly manage their bills can register for online access through the City’s utility account portal.

Create a New Online Account

1. Visit the Click2Gov utility account website.
2. Select New User at the top of the page.
3. Follow the registration prompts to establish your online account.
4. Enter and verify the requested account details.
5. Create your login credentials and finish registration.
6. Return to the portal and select Login.

Multifactor Authentication

The City portal announces multifactor authentication for registered users. After entering a password, customers may be asked to provide a one-time verification code sent to their email.

Keep access to your registered email when signing in. If the verification email does not appear, check your spam folder and confirm that your email address is correct.

What Can You Do Online?

• Review available utility account information.
• Make payments against your utility account.
• View billing information and statement copies where available.
• Check available water consumption history.
• Review account payment activity.

If registration or login fails, contact the Utility Accounts Division at 727-893-7341 during regular office hours.

All St. Petersburg Utility Bill Payment Options

Besides online payments, the City accepts utility payments over the phone, by mail and at authorized payment locations.

Pay Your Water Bill by Phone

Call 727-893-7341 and follow the Interactive Voice Response payment instructions.

Have your utility account number and bank or card payment details ready. Review the transaction total and keep the confirmation.

Mail Your Water Bill Payment

Mail payments early enough to arrive before your due date. A payment mailed on the due date may not be credited before late charges are applied.

Pay at a City Office

The City lists the following utility payment locations:

• Main Office: 325 Central Avenue, St. Petersburg.
• Enoch Davis Center: 1111 18th Avenue South, St. Petersburg.

Published office hours are Monday through Friday, 8 AM–5 PM.

The City also lists drop-box locations around the municipal service buildings at 325 Central Avenue and 1 Fourth Street North. Deposit checks or money orders only. Do not leave cash or overdue payments that require immediate processing.

St. Pete Water Bill Fees and Payment Deadlines

St. Petersburg generally issues utility bills monthly. The exact billing date depends on the meter-reading schedule for your service area.

The City’s published FAQ says a bill is normally due approximately 12 days after mailing. A payment may be considered late approximately 20 days after billing.

For current account-specific late fees, deposit requirements and restoration charges, call Utility Accounts before making an overdue payment. Some figures in older City FAQs may not reflect later adopted fee schedules.

Automatic Payments and Paperless Utility Bills

If you regularly pay a St. Pete utility bill, automatic payment arrangements and electronic statements may help simplify monthly billing.

Ask About Automatic Payments

1. Contact Utility Accounts at 727-893-7341.
2. Ask which automatic payment methods are currently available for your account.
3. Confirm whether the payment will be taken from a bank account or card.
4. Check the first scheduled payment date and any applicable fees.
5. Continue paying normally until the automatic payment arrangement is confirmed active.

Switch to Paperless Billing

St. Petersburg provides an online paperless billing enrollment form. Customers receive monthly electronic statements instead of mailed paper bills.

1. Open the City’s Paperless Billing Enrollment Form.
2. Enter the account name and utility account number.
3. Provide the service address and your contact information.
4. Enter the email address where you want monthly statements delivered.
5. Complete the email verification process.
6. Submit the request and keep the confirmation.

The City says paperless requests are normally processed the next business day and confirmed by email.

How to Start or Stop Water Service in St. Petersburg

Moving into a house or apartment in St. Petersburg? First confirm whether the property is billed by the City or another Pinellas County utility provider.

Open a New Utility Account

1. Confirm the service address. Check the utility company named on the existing bill or ask the property’s seller or manager.
2. Call Utility Accounts. Contact 727-893-7341 to begin the new-service process.
3. Prepare your information. Have your legal name, service address, requested start date, contact details and any identification requested by the City ready.
4. Confirm the deposit. The City’s FAQ describes a deposit of around $200 for a typical single-family account, but actual amounts vary by meter size and account circumstances.
5. Complete the request. Follow the City’s application, deposit and account-opening instructions.
6. Verify activation. Confirm the service start date and when the first statement should arrive.

Stop Service When Moving Out

Contact Utility Accounts to terminate service and provide your forwarding address. Ask whether a final meter reading is required and how the remaining deposit will be handled.

Seasonal or Vacation Properties

St. Petersburg offers standby or service termination options for some seasonal customers. This may be useful for residents leaving the area for an extended period.

Call Customer Service to compare standby charges with complete disconnection before selecting an option.

City of St. Petersburg vs. Pinellas County Utilities

Residents sometimes search for “St. Pete water utility” and reach the wrong payment portal. Your service address and the company named on your bill determine which system you should use.

Pinellas County also operates a separate automated payment system and utility service office. Do not send a City of St. Petersburg payment to the County portal unless your bill identifies Pinellas County Utilities as the provider.

Why Is Your St. Petersburg Water Bill Higher Than Normal?

A higher monthly bill can result from increased water consumption, wastewater charges, Tampa Bay Water-related costs, stormwater charges, reclaimed-water service or an unpaid balance.

Check These Before Requesting a Billing Review

1. Compare water consumption. Review the water usage reported on the current bill against earlier months.
2. Check for running toilets. Toilet flappers and fill valves can leak continuously without an obvious puddle.
3. Inspect outdoor plumbing. Look for leaking hoses, broken irrigation heads or damp soil around the service line.
4. Review other utility charges. Water, sewer, stormwater and trash may appear on the same monthly statement.
5. Look for a previous balance. Check whether unpaid charges from an earlier bill were added.
6. Contact the City. Request a billing review when the consumption remains unexplained.

What Is the Tampa Bay Water Charge?

St. Petersburg purchases drinking water from regional wholesale supplier Tampa Bay Water. The City’s FAQ explains that the Tampa Bay Water charge reflects the cost of acquiring water from that regional provider.

It is separate from an ordinary late fee or card-payment processing charge.

Can You Get a Leak Adjustment?

St. Petersburg provides utility bill review and possible leak adjustments for qualifying involuntary water losses.

The City’s published requirements include:

• Evidence of an actual leak or involuntary water loss.
• Documentation identifying the repair type and date.
• The affected service address.
• Submission through the City’s utility bill review process.

The FAQ limits leak adjustments to two per calendar year. Normal voluntary use, such as lawn watering, does not qualify.

Contact Utility Accounts or visit StPete.org and search for the Utility Bill Review and Adjustment request form.

Filled or Refilled a Swimming Pool?

The City also describes a pool-fill adjustment process for qualifying new pools or repaired existing pools.

You will need the fill date, estimated gallons used and service address. The City’s FAQ limits these adjustments to one per calendar year.

Water Main Break, Sewer Backup or Water Service Problem

Billing questions and physical water-system problems should go to the appropriate City department.

Who Repairs a Water Leak?

The City is responsible for its water meter and meter box. Plumbing from the customer’s side of the meter toward the house, including pipes inside the property, is generally the property owner’s responsibility.

For a suspected public main leak or a problem involving City equipment, contact Water Resources.

What If Sewage Is Backing Up?

Call Water Resources at 727-893-7261. If the problem originates in the City’s sewer line, the department can arrange the appropriate response. If it starts in private plumbing, a qualified plumber may be required.

Need Help Paying an Overdue Water Bill?

If you are having trouble paying your utility bill, contact St. Petersburg’s Utility Customer Service before service is disconnected.

The City says payment arrangements may be available depending on the account’s circumstances.

1. Call 727-893-7341 during business hours.
2. Ask for your full outstanding balance and the next disconnection deadline, if applicable.
3. Explain what you can reasonably pay and when.
4. Ask whether a payment agreement or due-date extension program is available.
5. Confirm the agreement’s requirements and continue paying new bills on time.

The City also describes a program for some customers receiving one monthly income, such as Social Security or disability payments, that can permanently extend the due date.

For local assistance programs, visit 211 Tampa Bay Cares or dial 211.

St. Petersburg Utility Billing Office and Contact Details

Additional Customer Service Location

Call ahead when you need a specific payment service, have a disconnected account or need to confirm whether cash payments are accepted at a particular location.

Frequently Asked Questions About St. Pete Water Utilities

Official St. Petersburg Utility Resources

• City of St. Petersburg Utility Billing Login and Payments
• St. Petersburg Municipal Online Services Information
• Official Utility Billing Frequently Asked Questions
• City Paperless Utility Billing Enrollment
• City of St. Petersburg Official Website
• Pinellas County Utilities Payment Options – Different Provider