Texas Water Utilities Association: Member Login, Dues, Training & Contact
Texas Water Utilities Association (TWUA) is a professional organization serving water and wastewater operators throughout Texas. It provides membership benefits, continuing education courses, regional training, district meetings and professional resources.
If you want to pay membership dues, register for operator training or access your TWUA member account, use the association’s official website. If you are trying to pay a residential water bill, you need your actual water service provider instead.
Hutto, TX 78634
First, Make Sure You Have the Right Water Organization
Three similarly named Texas water organizations can appear in online searches. They are not interchangeable, and their payment systems serve different purposes.
| Organization | What It Does | Official Website |
|---|---|---|
| Texas Water Utilities Association (TWUA) | Membership, training, professional development and continuing education for water operators. | twua.org |
| Texas Water Utilities | Residential and commercial water or wastewater service, customer billing and utility accounts. | mywater.us/texas |
| Texas Water Association (TWA) | Water policy, industry representation, events and professional networking. | texaswaterassociation.org |
How to Log In to Your TWUA Member Account
TWUA uses an online member portal for professional accounts. Registered users can access membership information and services available to their account.
- Open the official login page. Visit TWUA Member Login.
- Enter your credentials. Use the username or account credentials associated with your TWUA registration.
- Complete sign-in. Follow any additional verification instructions shown by the portal.
- Open your profile. Review your membership details, available account tools and applicable registrations.
- Select the task you need. Access membership renewal, event registration or other available services.
Forgot Your Password?
- Open the official TWUA login page.
- Select Forgot your password?
- Enter the account information requested by the password-reset system.
- Follow the recovery instructions sent to your registered email address.
- Return to the login page after resetting the password.
If you no longer have access to your registered email account, contact TWUA’s membership staff for assistance.
How to Join Texas Water Utilities Association in 2026
TWUA offers membership options for water and wastewater professionals. The right category depends on whether you want general association benefits, local district participation or organizational membership.
TWUA Individual Membership Options
| Membership Type | Who It Is For | Published Cost |
|---|---|---|
| Event Registrant | People who need an account for training events without paid TWUA membership. | No account registration fee; nonmember class rates apply. |
| At-Large Member | Operators who do not wish to attend local district meetings or who are not yet licensed. | $75 annually |
| District / Chapter Member | Operators who want to participate in local TWUA meetings and educational activities. | Varies by district or chapter |
| Organizational Membership | Utilities, agencies or other eligible organizations. | Depends on membership category and requirements |
At-Large members receive benefits such as discounted training registration, access to association resources and other member services. Local district or chapter memberships may provide opportunities to obtain continuing education through monthly meetings.
New Member Registration Steps
- Open the official Join TWUA page.
- Choose the appropriate member type, such as Event Registrant, At-Large or District-Chapter.
- Review the displayed membership description and applicable annual dues.
- Continue to the account setup section.
- Complete the requested personal and professional information.
- Review the dues total before completing any required payment.
- Save the registration confirmation and account credentials.
TWUA also provides printable individual and organizational applications through its official Form Bank.
How to Pay or Renew TWUA Membership Dues
Membership dues are separate from training registration fees. Paying for a class does not automatically mean your TWUA membership has been renewed.
Renew Membership Online
- Sign in through TWUA Member Login.
- Open your profile or membership management section.
- Check your membership category and expiration date.
- If a renewal option or invoice is available, review the amount before proceeding.
- Follow the portal’s displayed payment instructions.
- Retain the confirmation or receipt for your records.
If no renewal option appears, use the Membership Renewal Form or contact the membership coordinator for the correct payment route.
Why Your Renewal Amount May Be Different
TWUA district and chapter dues vary. Different regions may also use different expiration months rather than a single statewide renewal date.
For example, the official district directory lists:
| District | Published Annual Dues | Expiration Month |
|---|---|---|
| Central East Texas | $85 | September |
| Central Texas | $90 | October |
| Coastal Bend | $90 | July |
| East Texas | $85 | September |
| Hill Country | $85 | October |
| North Texas District | $95 | January |
| Mid Cities | $150 | February |
These are examples, not a complete statewide price list. Use the official District Contact and Dues directory to find the amount and renewal month for your district.
TWUA Training Registration and Continuing Education
Texas Water Utilities Association offers in-person and online training for water and wastewater professionals. Courses may provide continuing education credits toward eligible Texas Commission on Environmental Quality (TCEQ) operator licenses.
Find and Register for a TWUA Course
- Visit the official TWUA Training page.
- Select online training, regional schools, district meetings or another relevant course category.
- Open the TWUA Events Calendar for current course listings.
- Choose a course and review its date, delivery method, registration deadline, price and approved credit hours.
- Confirm that the course matches your water or wastewater license requirements.
- Select Register, sign in or create an event-registrant account if required, and complete the registration.
- Keep the registration and payment confirmations.
Examples of 2026 Training Fees
TWUA’s published 2026 course listings show examples of member and nonmember prices:
| Training Example | TWUA Member | Nonmember |
|---|---|---|
| 20-hour online course, such as Utilities Safety | $405 | $505 |
| 24-hour online Surface Water Production I course | $455 | $555 |
| 2-hour Resiliency Overview module | $40 | $70 |
These are course-specific published examples, not flat prices for every TWUA class. Check the live event page before registration.
Does TWUA Renew Your Texas Water Operator License?
TWUA provides training and continuing education, but TCEQ is the state agency responsible for operator licensing. TWUA membership renewal, course completion and state license renewal are three different activities.
For many applicable water and wastewater licenses, continuing education is required during the license renewal cycle. The required hours and subject matter depend on the specific license.
How to Check Your Requirements
- Identify your water or wastewater license type and expiration date.
- Review the TCEQ Water Licensing information.
- Check the required continuing education hours and any mandatory subject-specific training.
- Choose an applicable approved course through TWUA’s training calendar.
- Complete the course, attendance requirements and applicable payment.
- Verify your continuing education records before submitting the state license renewal.
TWUA Login, Membership and Training Problems
| Problem | What to Do |
|---|---|
| Cannot log in | Use the password-reset option on TWUA’s member login. Contact membership staff if you no longer have access to the registered email. |
| Renewal option missing | Check your member type and expiration date. Use the renewal form or ask the membership coordinator. |
| Unexpected dues amount | Verify whether you are At-Large or associated with a district or chapter. |
| Training discount not applied | Check your membership status and ensure you are logged into the correct profile before paying. |
| Course shows registration closed | Contact the training department about future sessions or possible alternatives. |
| Payment made but registration missing | Provide your confirmation, full name, course title and registration date to TWUA accounting or training staff. |
| Continuing education credit missing | Confirm attendance, eligibility and full payment, then ask the training department about reporting status. |
| Need a residential water bill payment | Use the actual service provider named on your utility bill, not the TWUA membership portal. |
What to Include When Contacting TWUA
Provide your full name, registered email address, membership type, relevant district or chapter, course title and payment or registration date. If you have a receipt or registration reference, include it.
Do not email complete card numbers, passwords or other unnecessary financial credentials.
Texas Water Utilities Association Phone, Address and Department Contacts
Texas Water Utilities Association — Central Office
210 E. Highway 79, Suite 101
Hutto, TX 78634
- Main phone: 512-459-3124
- Toll-free: 888-367-8982
- Fax: 512-459-7124
- General email: info@twua.org
- Published office hours: 7:30 AM–4:30 PM, Texas local time. Confirm the office schedule before visiting.
| Department | Contact |
|---|---|
| Membership | Henrietta Adee 512-279-8129 h.adee@twua.org |
| Training | Norma Clark 512-279-8123 n.clark@twua.org |
| Accounting | Wanda Hobbs 512-279-8128 w.hobbs@twua.org |
| General Training Questions | training@twua.org 512-459-3124 |
Get directions to the Hutto office
Official staff information: TWUA Staff List.
Trying to Pay a Texas Residential Water Bill Instead?
If the company on your bill is Texas Water Utilities, you are looking for a different organization. It provides utility service to residential and commercial customers in parts of Texas.
Texas Water Utilities Customer Payment Details
- Official website: mywater.us/texas
- Customer portal: My Account Login
- Customer service: 866-654-7992
- Regular phone hours: Monday–Friday, 8 AM–4:30 PM Central Time
- Water emergencies: 866-654-7992, available 24 hours
- Payment mailing address: Texas Water Utilities, P.O. Box 36988, Hoover, AL 35236-6988
How to Pay the Correct Residential Utility
- Read the provider name at the top of your water bill.
- If it says Texas Water Utilities, open the company’s official website.
- Select My Account or the payment option.
- For portal registration, have the 10-digit account number from your bill, service ZIP code and email address available.
- Review the amount due and selected payment method.
- Submit the payment through the authorized portal and retain the confirmation.
If your water bill is issued by a city, municipal utility district (MUD), special utility district (SUD) or water control and improvement district (WCID), use that specific provider’s website instead.
Texas Water Utilities Association Frequently Asked Questions
Can I pay my home water bill through Texas Water Utilities Association?
No. TWUA is a professional association providing membership and training for water and wastewater operators. Residential water bills must be paid to the utility that serves your property.
What is the TWUA member login website?
The official login is twua.org/login.aspx. Registered users can sign in or select password recovery.
What is Texas Water Utilities Association’s phone number?
Call 512-459-3124 or toll-free 888-367-8982 for assistance from the TWUA Central Office.
How much does an At-Large TWUA membership cost?
TWUA lists At-Large membership at $75 per year. District and chapter membership dues can be different.
Can I register for TWUA training without being a member?
Yes. TWUA offers a free Event Registrant account category. Nonmembers generally pay the nonmember registration fee for courses.
How do I renew my TWUA membership?
Log in to your member account and check for renewal options. You can also use the official Membership Renewal Form or contact the membership department.
Where can I find upcoming TWUA classes?
Use the official TWUA events calendar to find upcoming online and in-person training, dates, registration fees and available credit hours.
Does TWUA issue Texas water operator licenses?
No. Texas Commission on Environmental Quality (TCEQ) is responsible for state operator licensing. TWUA provides training that may qualify for continuing education credit.
Where is TWUA located?
The TWUA Central Office is at 210 E. Highway 79, Suite 101, Hutto, TX 78634.
Is TWUA the same company as Texas Water Utilities?
No. TWUA is a training and membership association. Texas Water Utilities operates residential and commercial utility services and uses a different customer billing portal.
Official Texas Water Utilities Association Links
- TWUA Official Homepage
- TWUA Member Login
- Join TWUA / Membership Registration
- Membership Types and Benefits
- Local District Contacts and Dues
- Membership and Renewal Forms
- Water Operator Training Information
- Current Training and Event Calendar
- TWUA Central Office and Staff Contacts
- Texas Water Utilities Residential Bill Payment Provider
Independent information guide: WaterUtilities.org is not affiliated with Texas Water Utilities Association, Texas Water Utilities or the Texas Commission on Environmental Quality. This page explains publicly available membership, training and utility payment procedures. It does not collect dues, register participants, renew licenses or process household water bills. Fees, contacts and registration requirements may change. Official information reviewed October 24, 2026.