Virginia Beach, Virginia • Water & Sewer Customer Guide
Pay Your Virginia Beach Water Bill, Log In or Contact Public Utilities
Need to pay your water bill, recover your account login, request new water service or report a water main break? The City of Virginia Beach Department of Public Utilities handles drinking water, sanitary sewer service and utility account assistance.
The city uses InvoiceCloud for online bill payment and a separate PU Online Services account for service requests, usage history and repaired-leak adjustments.
757-385-4631
Monday–Friday
8 AM–5 PM
757-699-8268
Pay with an accepted bank account or payment card.
757-385-4171
No water, low pressure, meter leaks and urgent shutoffs.
757-385-3111
Nights, weekends and holidays.
How to Pay Your Virginia Beach Water Bill Online
Virginia Beach Public Utilities uses InvoiceCloud for secure online City Services Bill payments. Customers can make a one-time payment without registration or create an account for recurring payments and paperless billing.
One-Time Payment Without Registration
- Open the official payment page. Visit Virginia Beach InvoiceCloud Payment Portal.
- Select Access the InvoiceCloud Payment Portal. Follow the official city link to its payment vendor.
- Choose the guest or one-time payment option. Registration is not required for an individual payment.
- Enter your utility account number. Use the 16-digit number from your bill, including leading zeros and without dashes.
- Enter the service ZIP code. Use the ZIP code associated with the property receiving service.
- Choose how to pay. Select an accepted bank transfer or debit/credit card.
- Review fees and submit. Confirm the amount and account before authorizing the transaction.
- Save confirmation. Retain your payment receipt until the transaction appears on the account.
How to Pay Automatically
InvoiceCloud supports both scheduled one-time payments and recurring AutoPay. Registered users can also enroll in paperless billing, save payment information and use pay-by-text.
- Open the InvoiceCloud payment portal.
- Select Register Now if you have not created an InvoiceCloud profile.
- Verify your utility account and complete registration.
- Sign in and locate the AutoPay enrollment section.
- Choose an eligible bank or card payment method.
- Review the authorization and recurring payment date.
- Confirm enrollment and check the first scheduled payment.
InvoiceCloud allows recurring payments to be scheduled for the same day each month. Check that the selected payment date works with your bill’s due date.
Virginia Beach Water Bill Payment Fees in 2026
The city has different fees depending on the payment method and whether you receive paperless bills. You can avoid payment processing fees under certain ACH arrangements.
| Payment Method | Service Fee | Conditions |
|---|---|---|
| Online ACH bank transfer | $0 | Customer is enrolled in paperless billing. |
| ACH AutoPay withdrawal | $0 | Payment made through enrolled ACH AutoPay. |
| Online ACH without paperless enrollment | $1.75 | One-time online or pay-by-text bank transfer. |
| Additional ACH payment by AutoPay customer receiving paper bills | $1.75 | Payment is separate from the regular automatic withdrawal. |
| Debit or credit card | $3.50 | Applies regardless of paperless or AutoPay enrollment. |
The above fees apply to the city’s InvoiceCloud Public Utilities payment system. Do not confuse them with City Treasurer payment fees for unrelated taxes, parking tickets or other city obligations.
Virginia Beach Public Utilities Login: Which Account Should You Use?
The city has two separate online systems. This is a common source of confusion when a resident can view a utility bill but cannot find the service request or payment feature they need.
| Feature | PU Online Services | InvoiceCloud |
|---|---|---|
| Pay a water bill | No — use the payment portal | Yes |
| Check account balance | Yes | Yes |
| Review current and older bills | Up to 6 years | Up to 2 years |
| Review water consumption history | Yes | Not the primary usage-history tool |
| Start, stop or transfer service | Yes | No |
| Request a repaired-leak adjustment | Yes | No |
| Set up automatic bill payment | No | Yes |
| Enroll in paperless billing | No | Yes |
| Pay by text | No | Yes |
PU Online Services
Use this system for service requests, usage history, account details and leak-adjustment requests.
InvoiceCloud
Use this system for water bill payments, automatic drafts, paperless billing and payment history.
Login or Password Not Working?
Your PU Online Services login does not automatically work on InvoiceCloud. If you want to use both systems, register separately where required.
The city also updated password requirements for PU Online Services. If your previous password fails after the system upgrade:
- Open the official online services page.
- Select the login link.
- Choose Forgot Password? if the existing password is rejected.
- Follow the reset instructions and create a password meeting the displayed rules.
- Sign in again and check the account information.
The city has also reported access problems with Firefox. If the page fails to load, try a different modern browser before contacting support.
Other Ways to Pay Virginia Beach Water Utilities
Besides online payments, the city provides telephone and in-person payment options. For delinquent accounts, your choice matters because some methods take longer to post.
| Method | Payment Instructions | Important Detail |
|---|---|---|
| InvoiceCloud online | Official Pay Your Bill page | Guest, registered and recurring payments. |
| Automated phone | 757-699-8268 | Debit/credit card or bank transfer. |
| City Treasurer’s Office | City Treasurer payment locations | Accepted methods include card, check, cash and money order. |
| Public Utilities Business Office | 2403 Courthouse Drive | Check or money order; cash and cards not accepted at this office. |
| Mail / drop box | Follow instructions printed on your current City Services Bill | Not suitable for urgent reconnection payments. |
For the current Treasurer locations and payment rules, visit Virginia Beach Treasurer — Ways to Pay.
Start, Stop or Transfer Virginia Beach Water Service
Moving into a home in Kempsville, Princess Anne, Great Neck or another Virginia Beach neighborhood? Public Utilities Online Services lets customers submit requests to start, stop or transfer water service without visiting the office.
Start Water Service at a New Address
- Visit PU Online Services.
- Select Sign up or Log In.
- Register if you are a first-time user or sign in with existing credentials.
- Locate the option for starting or transferring service.
- Enter the requested account details, new service address and contact information.
- Submit the request and monitor its status through your online account.
- Confirm the connection date and account setup fee.
The city’s published new account initiation fee is $20. New or transferred accounts receive the applicable setup charge on the first City Services Bill.
Stopping Service When Moving Out
Use the same online system, choose the stop-service request and provide the requested final service date. Confirm your forwarding contact information and final account balance.
For account changes by telephone, call 757-385-4631, Monday–Friday, 8 AM–5 PM.
Water Disconnected for Nonpayment? Virginia Beach Reconnection Rules
If your water service was turned off for nonpayment, Virginia Beach has a specific restoration process. The amount due includes the full delinquent balance and applicable service fees.
How to Get Service Restored
- Check the amount owed. Look at the Water Service Discontinued door hanger or your PU Online Services account.
- Pay the full required amount. Include applicable fees and charges rather than only the oldest water usage amount.
- Use an immediate-posting payment method. Pay through InvoiceCloud, call 757-699-8268, or use an approved in-person payment location.
- Retain the payment confirmation. Once the full payment posts, field crews are automatically dispatched for qualifying normal reconnections.
- Check the restoration timing. Payments completed before the cutoff time may qualify for same-day restoration.
Published Utility Service Fees
| Fee | Amount |
|---|---|
| New service account initiation | $20 |
| Service re-establishment after voluntary interruption | $20 |
| Delinquent service fee | $20 |
| Delinquent sewer-only service fee | $10 |
| Late fee | $1.50 |
| Meter tampering fee | $50 |
These are the city’s published service fees. For updated rates and charges, see Public Utilities Rates, Fees & Charges.
Unexpectedly High Virginia Beach Water Bill? Check Usage and Leaks
Virginia Beach generally reads water meters every 28–32 days. A bill can increase because of higher water consumption, a leak, an unusually long billing cycle or an unpaid previous balance.
The city has also introduced proactive outreach to customers whose water use appears unusually high.
What to Check First
- Open your account history. Sign in to PU Online Services.
- Compare usage. Check the current meter consumption against earlier months and the same time last year.
- Look for plumbing leaks. Check toilets, faucets, outdoor hose bibs and supply lines.
- Check seasonal activities. Pool filling, outdoor watering and additional household occupancy can increase consumption.
- Repair any leak. Keep photographs, receipts and the date of the repair.
- Request a billing review. Use PU Online Services or call Customer Service.
Can You Get a Water Bill Adjustment After Fixing a Leak?
Yes, Virginia Beach states that customers may qualify for a bill adjustment after repairing a plumbing leak.
- Repair the leak and document the work performed.
- Open PU Online Services.
- Sign in and locate the option to request an adjustment for a repaired leak.
- Provide the affected account, service address and requested repair information.
- Submit the request and track its status.
You can also request assistance by calling 757-385-4631 or toll-free 1-866-697-3481.
Why Virginia Beach Residents May Receive a Separate HRSD Sewer Bill
A common billing question in Virginia Beach is why a household receives a City Services Bill and another bill from Hampton Roads Sanitation District (HRSD).
The city bills for water supply, sanitary sewer collection and other applicable municipal services. HRSD separately bills many customers for wastewater treatment.
| Bill | What It Covers | Who to Contact |
|---|---|---|
| Virginia Beach City Services Bill | Water consumption, sanitary sewer collection, service availability, stormwater and other applicable city charges. | 757-385-4631 |
| HRSD Wastewater Bill | Wastewater treatment services, generally based on water consumption. | 757-460-2491 |
HRSD customer service: 757-460-2491 or toll-free 1-888-275-4782. The HRSD payment telephone system is listed at 1-888-430-4385.
Use the official HRSD customer page for wastewater bill payment options and account support.
November 2026 change: HRSD has announced that its payment lobby at 1434 Air Rail Avenue will close to customer payments beginning November 1, 2026. If visiting after October 30, use another official payment location or method.
Virginia Beach Water Rates and What Appears on Your Bill
The City Services Bill is issued monthly, generally covering 28–32 days. Water consumption is measured by meter readings, while several additional municipal services use fixed daily charges.
Virginia Beach currently publishes a water usage rate of $6.54 per 1,000 gallons, plus applicable service availability charges and other fees.
For example, 4,000 gallons of billed water consumption at this usage rate would represent $26.16 in water usage charges alone. Your full bill may be higher because of meter-size service charges, sewer service, stormwater, refuse services and other items.
| Charge | What It Means |
|---|---|
| Water consumption | Metered household water usage. |
| Water service availability | Fixed service charge depending on the applicable meter size. |
| Sanitary sewer | City wastewater collection and transmission services. |
| Stormwater | City drainage and stormwater-related services. |
| Trash collection | Applicable municipal refuse services. |
| Previous balance | Unpaid charges carried forward from a prior statement. |
Check the official utility rate schedule for the correct meter size, service class and billing period.
For a breakdown of bill fields, see About Your City Services Bill.
Virginia Beach Utility Bill Assistance and Payment Arrangements
If paying the full balance is difficult, contact Public Utilities before the account becomes delinquent or water service is interrupted.
The city offers payment arrangements to qualifying residents and lists community assistance resources.
Request a Payment Arrangement
- Check the current balance, due date and any delinquency notice.
- Call 757-385-4631.
- Explain that you need a payment arrangement for your City Services Bill.
- Ask whether your account qualifies for an installment arrangement.
- Review and agree to the required installment amounts and dates.
- Keep the agreement details and pay by the agreed deadlines.
The city says qualifying residents can arrange payments in up to four installments on current balances.
Water Assistance Program
Virginia Beach also lists a Water Assistance Program for qualifying residents. For details, call 757-385-6700.
Residents may call 211 to find additional local community resources.
Report a Virginia Beach Water Main Break or Sewer Emergency
Use the correct department for urgent water, sanitary sewer or street flooding problems. The city distinguishes public water and sewer infrastructure from stormwater drainage.
| Problem | Official Contact |
|---|---|
| No water, low pressure, burst pipe or emergency shutoff during business hours | 757-385-4171 |
| Water main break or sanitary sewer stoppage | 757-385-1400 |
| After-hours, weekend or holiday water/sewer emergency | 757-385-3111 |
| Stormwater flooding on a street | 757-385-1470 |
| Regular utility billing or account issue | 757-385-4631 |
Sewer Backup? Contact the City First
If sewage is backing up or you suspect a blockage involving the public sanitary sewer system, call Public Utilities Operations and Maintenance at 757-385-1400 before hiring a plumber for work on the public line.
The city states that if the blockage is in its infrastructure, it will clear the blockage without charging you for that work.
For additional instructions, see Report a Water or Sewer Emergency.
Virginia Beach Public Utilities Office and Customer Service Hours
Public Utilities Customer Service Center
2403 Courthouse Drive
Virginia Beach, VA 23456
Phone: 757-385-4631
Toll-free: 1-866-697-3481
Hours: Monday–Friday, 8 AM–5 PM
Virginia Relay TTY: 711
For routine requests, prepare the account number, service address, full name and telephone number associated with the utility account.
For an urgent after-hours issue, call 311 or 757-385-3111 rather than submitting a standard online form. The city does not review routine online submissions outside its normal processing hours.
Water Conservation and Drought Conditions
As of this guide’s review, Virginia Beach Public Utilities is urging residents to reduce non-essential water consumption because of ongoing regional drought conditions.
The city’s message is for voluntary conservation; do not confuse it with a permanent odd/even watering-day schedule.
- Repair leaking outdoor faucets and toilet valves.
- Reduce unnecessary lawn irrigation during dry periods.
- Run dishwashers and washing machines with full loads.
- Monitor water consumption history for sudden increases.
- Follow any updated drought-related notices from Public Utilities.
Find current water conservation guidance on the official Public Utilities website.
Virginia Beach Water Utilities Frequently Asked Questions
Where can I pay my Virginia Beach water bill?
Use the city’s InvoiceCloud payment portal. Customers can pay as a guest or register for recurring payments.
What is the Virginia Beach Public Utilities customer service number?
Call 757-385-4631, Monday through Friday from 8 AM to 5 PM.
Can I pay my water bill by telephone?
Yes. The city’s automated payment number is 757-699-8268.
How do I find my water utility account number?
The 16-digit account number appears at the top of your City Services Bill. Include leading zeros and remove dashes when entering it into InvoiceCloud.
Is there a fee for online water bill payments?
Eligible ACH payments are free with paperless billing, and ACH AutoPay withdrawals are also free. Some other ACH transactions cost $1.75, while card payments cost $3.50.
Are InvoiceCloud and PU Online Services the same?
No. InvoiceCloud handles payments and paperless billing. PU Online Services handles water usage records, service requests, account updates and repaired-leak adjustment requests.
How can I start water service when moving?
Use PU Online Services to submit a start, stop or transfer request, or call 757-385-4631.
How much is the new water service account fee?
The city’s published account initiation charge is $20 for new service. Check its current rates page for other applicable service charges.
How quickly will water be reconnected after payment?
For normal nonpayment disconnections, Virginia Beach states that full payment posted before 3 PM results in same-day restoration. Later payments, weekend payments and holiday payments are scheduled for the next business day. Pulled-meter situations have separate instructions.
Can I get a water bill adjustment for a repaired leak?
Possibly. Virginia Beach allows eligible customers to request an adjustment after a leak has been repaired. Submit the request through PU Online Services or call Customer Service.
Why do I receive a separate HRSD wastewater bill?
The city bills for water and sanitary sewer collection, while HRSD separately bills many customers for wastewater treatment. They are separate agencies with different billing systems.
What should I do if my water bill is overdue?
Contact Public Utilities at 757-385-4631 and ask about the amount owed, disconnection deadline, payment arrangements and available assistance.
Who do I call about a water main break?
Call 757-385-1400 for public water main breaks or sanitary sewer stoppages. For urgent after-hours assistance, call 757-385-3111.
What does Virginia Beach charge per 1,000 gallons?
The published water usage rate is $6.54 per 1,000 gallons. Service availability charges, sewer charges and other applicable city charges are additional.
Official Virginia Beach Water Utility Resources
- Virginia Beach Public Utilities — water service, news, conservation and department information.
- Official Pay Your Bill — InvoiceCloud payments, methods and fees.
- InvoiceCloud Payment Portal — guest payment, AutoPay and paperless billing.
- PU Online Services — service requests, water usage and leak adjustments.
- Understand Your City Services Bill — monthly billing and charge descriptions.
- Water and Sewer Rates — published consumption rates and fees.
- Payment Assistance — installment arrangements and financial support.
- Report a Water or Sewer Emergency — public water and wastewater contacts.
- HRSD Customer Service — separate wastewater treatment billing.