Vero Beach Water Utilities 2026: Bill Pay, Login & Phone

City of Vero Beach or Indian River County: Which Water Utility Do You Have?

A Vero Beach postal address does not automatically identify your water provider. Some addresses receive City service, others are connected to Indian River County Utilities, and some properties use private wells.

How to Identify Your Water Provider

1. Find the company name printed at the top of your latest water bill.
2. Check the payment remittance address and account number.
3. If you do not have a bill, ask the property owner, seller or landlord which provider supplies the property.
4. Use the City’s official City or County utility guidance when the provider is uncertain.
5. Confirm service responsibility by calling the appropriate utility with the full property address.

How to Pay a City of Vero Beach Water Bill Online

The City uses its Customer Self-Service (CSS) portal for account information, billing, payments and customer inquiries. The portal also provides access to account registration.

1. Open the City payment portal. Visit City of Vero Beach Customer Self-Service.
2. Select the appropriate access option. Existing users can sign in using an email address and password. New users can select the registration link.
3. Verify the correct account. After signing in, confirm that the displayed utility account belongs to your City of Vero Beach service address.
4. Review your bill. Check the billing period, amount due, account balance and payment information.
5. Choose the payment feature. Follow the available online payment instructions.
6. Review the transaction. Check the amount, payment method and any processing fee shown before approval.
7. Keep your confirmation. Save the receipt and confirm payment posting through the account portal.

The City also links to the same payment system from its official Water and Sewer Customer Service page.

Create a City of Vero Beach Utility Login

If you receive water and sewer service from the City, a customer portal account helps you manage the account without visiting the billing office.

1. Open Customer Self-Service.
2. Click the new user registration link displayed below the login fields.
3. Complete the requested registration information.
4. Follow any email verification or account association instructions.
5. Sign in using your registered email address and password.
6. Review your linked utility account, billing information and payment options.

What Can You Do in the Portal?

• Access utility account information.
• View current billing details.
• Make payments.
• Submit eligible requests or inquiries.
• Use available electronic billing and scheduled payment features.

The City’s utility customer service materials describe online account data, electronic billing and scheduled online payments through its self-service and payment platform.

City of Vero Beach: Phone, Mail and In-Person Payments

You can pay your City of Vero Beach utility bill without using the internet.

Pay by Phone

1. Call 772-978-5100.
2. Select option 3 for credit/debit card payment.
3. Follow the payment prompts.
4. Enter the required account and payment details.
5. Verify the amount and keep the payment confirmation.

Mailing a Payment

Indian River County Utilities Water Bill Payment

If your bill is from Indian River County Utilities, use the County’s separate payment system. Do not create a City utility login for a County account.

Pay the County Water Bill Online

1. Open Indian River County Department of Utility Services.
2. Select Pay My Bill under Manage Your Account, or open the County PayNow portal.
3. Enter the utility account information requested by the payment system.
4. Confirm the service address and bill balance.
5. Select an available credit card or other supported payment method.
6. Review any charges and submit the payment.
7. Save your transaction receipt for your records.

County Water Payment Options

Indian River County Water Utility Login and Registration

County customers can access online account registration, billing information and AutoPay options from the County’s Department of Utility Services website.

1. Visit the official County Utilities page.
2. Find Manage Your Account.
3. Select Login to Online Account if you already have an account.
4. Select Register Online Account if you are a new user.
5. Follow the registration and verification prompts using your County utility account details.
6. Once registered, use the available billing and payment-management features.

For help with the County’s online system, call 772-770-5300 or email ircucustomerinquiry@indianriver.gov.

Vero Beach Water and Sewer Rates in 2026

The City of Vero Beach publishes separate water and sewer rate schedules. Your bill may include a monthly base facility charge, charges based on water consumption and applicable sewer service fees.

For reference, the City’s rate schedule effective October 1, 2025 listed the following residential water charges.

The October 2025 schedule also listed a $14.53 monthly base facility charge for a 5/8-inch or 3/4-inch meter.

Open the City Customer Service Forms page and select WATER RATE SHEET 10-1-26 (PDF) for the updated water charges.

Why Your Water Bill May Be Higher

• Higher consumption can move water usage into a more expensive pricing tier.
• Running toilets and leaking faucets may add water use continuously.
• Landscape irrigation often increases during hot or dry periods.
• Swimming pools, outdoor washing and household changes can affect usage.
• Updated rate schedules may change the amount billed for the same consumption.
• Previous balances or applicable account charges may increase the statement total.

Start New City of Vero Beach Water Service

The City offers an online Residential Application for Utility Service for existing properties.

New Residential Service Instructions

1. Confirm that the City of Vero Beach serves the property.
2. Open the official Residential Utility Application.
3. Complete all required applicant and service-address fields.
4. Upload a clear copy of a valid government-issued ID, such as a driver’s license, state identification card or passport.
5. Upload the signed rental agreement or sales agreement associated with the property.
6. Review the requested service activation information.
7. Submit the application and allow approximately 48 hours for processing.
8. Watch for the City’s confirmation email, including your spam folder.
9. Pay the required deposit within five working days of the requested turn-on date, according to the City’s instructions.

Before the Water Is Turned On

Make sure faucets, showers, toilets and other water-using fixtures are shut off. If an open fixture could cause water damage when service is restored, the City may delay activation.

For new construction requiring an initial physical water or sewer connection, use the applicable new-construction forms rather than the ordinary application for an existing property.

How to Stop City of Vero Beach Water Service

Moving out? Use the City’s official Utility Service Disconnect Request form. The City requires advance notice and a copy of identification.

1. Open the Utility Service Disconnect Request.
2. Enter your utility account number and account holder name.
3. Provide the property address where service must be disconnected.
4. Enter the requested turn-off date and your forwarding address.
5. Complete the required signature and identification information.
6. Attach a clear copy of a photo ID.
7. Submit the completed form and ID at least two working days before the requested disconnection date.

Where to Send the Request

Starting or Canceling Indian River County Water Service

If your home is served by Indian River County rather than the City, use the County’s service application process.

Start County Water Service

1. Visit Indian River County Utilities.
2. Select Application for Service.
3. Choose the Owner Application or Renter Application as appropriate.
4. Complete the required applicant and service information.
5. Submit the documents through the method specified by the County.
6. Call 772-770-5300 to confirm the account setup and any deposits or fees.

Transfer or Cancel County Service

The County directs customers to call 772-770-5300 to transfer or cancel an existing utility account.

Prepare the current service address, account information, move date and forwarding contact information before calling.

High Vero Beach Water Bill? Check for Leaks Before Disputing It

An unexplained consumption increase can come from a running toilet, hidden plumbing leak, faulty irrigation equipment or another source of continuous water use.

Quick Home Leak Check

1. Turn off all taps, appliances and irrigation equipment that use water.
2. Verify that no toilet is continuing to fill or run.
3. Check the water meter’s low-flow indicator, if visible and safely accessible.
4. Note whether the indicator moves while no water is intentionally being used.
5. Inspect common leak points and contact a licensed plumber when necessary.
6. Keep repair invoices and meter-reading information for a possible billing review.

The City lists a Water Leak Adjustment resource among its official customer service materials. Contact City Customer Service at 772-978-5100 to request the current eligibility requirements and submission process.

County customers should use Indian River County Utilities’ official customer service route instead.

Report Water Outages, Sewer Backups or Low Pressure

Use the emergency contact for the utility that serves your address. The City and County maintain separate water and wastewater systems.

What to Report

• Street address and nearest intersection.
• Whether water pressure is low or completely absent.
• Visible water flowing from a street or utility line.
• Sewer backup, unusual odor or an overflowing manhole.
• When the problem started and whether neighboring properties are affected.

Do not open utility manholes, enter flooded excavations or attempt to repair a public water main yourself.

What About Electric Power Outages?

The City of Vero Beach directs electric outage reporting to Florida Power & Light (FPL), not its water and sewer billing department.

FPL outage number: 800-468-8243.

Vero Beach Water Utility Offices and Payment Addresses

Correct Mailing Addresses

The City’s general customer service mailing address is P.O. Box 1389, but its official payment instructions specify P.O. Box 1180 for mailed water bill payments. Use the payment coupon and address provided on your latest statement.

Vero Beach Water Utility Questions Answered

Official Vero Beach Water and Sewer Resources

• City of Vero Beach Water & Sewer Customer Service
• City Water Bill Payment and Login
• City Residential Water Service Application
• City Service Forms and 2026 Rate Sheet
• City Water Service Disconnect Request
• Indian River County Department of Utility Services
• Indian River County Online Bill Pay
• County Payment Methods
• County Customer Service and Emergency Contacts