Find the Right Alabama Water Provider, Pay Route or Emergency Contact
This is a scan-first Alabama water utility guide for 2026. Start here if you need to pay a water bill, identify your provider, report a leak or sewer backup, check drinking-water quality, find help with a past-due bill, or avoid paying the wrong third-party website.
Alabama Water Utility Action Board
Pick the problem first. Alabama water service is local: your bill may come from a city, county authority, rural water association, regional system, investor-owned utility, or Alabama Water Utilities/MyWater.
| What you need | Correct route | Have ready | Do not miss |
|---|---|---|---|
| Pay a water bill | Use the payment portal or phone number printed on your current bill. | Account number, service address, balance, due date, payment method. | Save the confirmation number. If near cutoff, call the provider after paying. |
| Alabama Water Utilities / MyWater account | Alabama Water Utilities / MyWater portal. | 10-digit account number, service address, community, ZIP code. | Customer service: 866-674-7992. Emergencies use same number 24/7. |
| Major city provider | Use city/provider table below for Birmingham/Central Alabama, Mobile, Montgomery, Huntsville, Tuscaloosa, Decatur, Dothan, Auburn. | City, county, account number, provider name from bill. | Some cities separate water, sewer, stormwater, and power departments. |
| Drinking-water quality complaint | Call your utility first; if unresolved, use ADEM Drinking Water consumer help. | Color/odor/taste, time started, affected taps, photos, neighbors affected. | ADEM regulates quality, but says it does not handle rates, billing disputes, or service areas. |
| Billing/rate/service-area complaint | Start with utility governing board. For certain regulated/private utilities, contact Alabama PSC Water Section. | Bill copy, complaint history, payment proof, written timeline. | APSC Consumer Services Complaints: 1-800-392-8050. |
| Past-due bill assistance | Ask provider first, then check ADECA LIHWAP/LIHEAP local agency map. | Disconnect notice, account number, income proof, ID, bill copy. | Assistance depends on county agency, funding, season, and utility participation. |
| Digging, fencing, tree planting, irrigation | Alabama 811 or dial 811. | Address, dig area, project description, start date. | Alabama 811 says submit 2-10 full working days before excavation, not counting notification day. |
Payment safety: If a third-party site shows your Alabama water bill, it may still post late or to the wrong account. For cutoff notices, always verify with your actual provider after payment.
Provider Finder by Area, County or District
Use this as a starting point, not a complete list of every Alabama water system. Rural customers may be served by a county water authority, small town utility, water works board, investor-owned system, co-op, association, well, or septic system.
City / metro systems
Examples: Central Alabama Water, MAWSS, Montgomery Water Works, Tuscaloosa Water & Sewer, Decatur Utilities, Dothan Utilities, Auburn Utility Billing.
Rural / county systems
Look for “Water Authority,” “Water Works Board,” “Water Association,” “Rural Water,” or “Utility District” on your bill.
Regulated / private systems
APSC lists jurisdictional investor-owned water systems and wastewater management entities. Use APSC for certain complaints after utility contact fails.
| Alabama area | Likely provider / official route | Phone / contact | Best first action |
|---|---|---|---|
| Jefferson, Shelby, St. Clair, Blount, Walker counties | Central Alabama Water | Customer Care: 205-244-4000 | Use CAW online account, report problem tool, outages map, payment options, or service change pages. |
| Mobile area / Mobile County | Mobile Area Water & Sewer System | General: 251-694-3100; emergency: 251-694-3165 | Use MAWSS account, billing, payment centers, report problem, or 24-hour emergency line. |
| Montgomery area | Montgomery Water Works & Sanitary Sewer Board | 334-206-1600; customercare@mwwssb.com | Use Standard Access for quick payment or Premium Access for full account tools. |
| Huntsville / Madison County | Huntsville Utilities for water; City Water Pollution Control for sewer. | Water leak adjustment: 256-535-1200; sewer: 256-883-3719 | For sewer overflow or manhole issue, contact City Water Pollution Control; for water service, contact Huntsville Utilities. |
| Tuscaloosa | City of Tuscaloosa Water & Sewer | 205-248-5500; ubcontact@tuscaloosa.com | Use the Water Business Office / Customer Service Center for bill, account, payment, and service questions. |
| Decatur / Morgan County area | Decatur Utilities | Customer service: 256-552-1400; pay-by-phone: 1-844-965-1351 | Use SmartHub, phone payment, kiosks, mail, bank draft, or Main Office payment. |
| Dothan / Houston County / Wiregrass | Dothan Utilities | Account/payment: 334-615-4100; water/wastewater emergency: 334-615-3302 | Use MyUsage, one-time pay, kiosks, mail, or call if account is already scheduled for cutoff. |
| Auburn / Lee County | City of Auburn Utility Billing / Water Works Board | 334-501-3050; serviceorders@auburnal.gov | Use Citizen Self Service, 13-digit Account ID-Customer ID, or forms for start/stop/transfer service. |
| Alabama Water Utilities / MyWater communities | Alabama Water Utilities | 866-674-7992 | Use MyWater for account management, bill pay, alerts, paperless billing, service alerts, and emergencies. |
Alabama Water Utilities / MyWater: Account, Phone, Emergency and Address
MyWater account
- Manage account 24/7.
- View and pay bills.
- Switch to paperless billing.
- Set up alerts and reminders.
Phone routing
Customer Service: 866-674-7992
Hours: Monday-Friday, 8:00 AM-4:30 PM CT
Emergencies: 866-674-7992, 24 hours / 365 days.
Mailing address
Alabama Water Utilities
2086 A Valleydale Terrace
Birmingham, AL 35244
For bill payments, use the payment route for your specific utility/account.
Useful account clue: Alabama Water Utilities says the account number is a 10-digit number found at the top of the utility bill. Keep it ready before calling or using the secure online form.
Official Alabama Water Utilities links:
How to Pay an Alabama Water Bill Without a Posting Problem
Match the provider first
Use the exact provider name on your bill. Alabama has many water systems with similar names, so do not search only “Alabama water bill pay.”
Confirm account number format
Some systems use 10-digit accounts, some use 13-digit IDs, and some require new account numbers after billing software changes.
Check fee, cutoff and posting time
Phone, card, kiosk, Walmart, retail cash, mail, ACH, and third-party systems can post differently. If shutoff is close, call the utility.
Save proof
Keep confirmation number, amount, date/time, account number, payment method, and screenshot or receipt.
| Provider | Official payment details | Watch-out |
|---|---|---|
| Central Alabama Water | Online account supports scheduling payment, paperless billing, billing/payment history, AutoPay, multiple accounts, stop/transfer services, free checking-account payment; guest/card transactions list a $2.49 fee. | Phone/online payments before 7 PM post next day; after 7 PM post within 48 hours. Phone transactions limited to $500. |
| MAWSS | Online, mobile app, phone, payment locations, Park Forest Plaza payment center, and 24-hour kiosk. | MAWSS bill-pay page lists pay-by-phone at 251-694-3164 with a $2.95 service fee. |
| Montgomery Water Works | Standard Access allows payment access without full login; Premium Access adds e-bill, service requests, recurring payment plans, and profile management. | Use account number from your MWWSSB bill; customer service is 334-206-1600. |
| Tuscaloosa | Pay online, automatic bill payment, in-person at City Hall Annex III, drive-thru, drop box, lobby terminal. | Failure to receive bill does not excuse late payment; close/transfer responsibility by contacting the City. |
| Decatur Utilities | SmartHub, mail, Main Office, retail cash locations, MoneyGram, kiosks, online, phone, bank draft. | Current charges are due by the bill date; accounts can be cut off after 14 days past due. Reconnection fees listed at $80 normal hours and $125 after hours. |
| Dothan Utilities | Online one-time or MyUsage login, MyUsage app, phone 334-615-4100 option 2, kiosks, mail. | Dothan warns internet payments do not automatically remove delinquent accounts from cutoff; call 334-615-4100 option 3 if scheduled for disconnection. |
| Auburn Utility Billing | Citizen Self Service; customers need the new 13-digit “Account ID – Customer ID.” | For support call 334-501-3050 or email serviceorders@auburnal.gov. |
Cutoff warning: A payment confirmation from a website does not always cancel disconnection. If the account is on a shutoff list, call the provider and ask whether payment posted and whether service is protected today.
Water Leak, Sewer Backup or Outage: Emergency Routing
Water emergency
- Main break.
- No water to whole property.
- Major pressure loss.
- Water pouring in street, yard, meter box, or easement.
Sewer emergency
- Sewage overflowing from manhole.
- Wastewater backup in home.
- Broken/damaged sewer pipe.
- Missing manhole cover.
Stormwater / drainage
- Blocked storm drain.
- Ditch/drainage issue.
- Street flooding.
- Creek or surface flooding.
| Area/provider | Emergency / problem contact | Say this first |
|---|---|---|
| Alabama Water Utilities / MyWater | 866-674-7992 emergency line, 24/365. | “Emergency at [service address/community]. Problem is [main break/no water/sewer/grinder pump].” |
| MAWSS / Mobile | 251-694-3165 emergencies 24/7/365. | “Water/sewer emergency at [address], started [time], affecting [inside/outside/street].” |
| Dothan Utilities | 334-615-3302 for water/wastewater emergencies. | “Dispatch needed for [leak/sewer/no water] at [address].” |
| Huntsville sewer | Normal hours: 256-883-3719. After hours: Huntsville Police Department 256-722-7100. | “Wastewater emergency: [overflow/manhole/broken pipe/pumping station alarm].” |
| Central Alabama Water | Outage map or Report a Problem; customer care 205-244-4000. | Use map location and photos if safe; report leaks, damaged hydrants, or service problem. |
State Agencies: ADEM, APSC, ADECA, Alabama 811
ADEM Drinking Water
Use for: public water system quality, compliance, complaints, Drinking Water Watch, lead service line inventory questions.
Phone: 334-271-7773
Alabama PSC
Use for: certain investor-owned water systems, wastewater management entities, rates/rules/complaints where PSC jurisdiction applies.
Complaints: 1-800-392-8050
ADECA Assistance
Use for: LIHWAP/LIHEAP local agency routes and energy/water assistance information.
Use the county agency map/contact list before applying.
Alabama 811
Use before: fences, mailbox posts, landscaping, trenching, irrigation, trees, excavation.
Call: 811 or 800-292-8525 from outside Alabama.
| Question | Who handles it? | Fast answer |
|---|---|---|
| Is my water safe? | Your utility first; ADEM if unresolved. | ADEM says utilities usually have the most current line-break, pressure, and water-chemistry information. |
| Who regulates rates? | Usually local board/authority; APSC for certain regulated companies. | ADEM says it does not have authority over rates, billing disputes, or service areas. |
| How do I check water-system compliance? | ADEM Drinking Water Watch. | Use the searchable database for analytical results, schedules, violations, and enforcement actions. |
| How do I find lead service line information? | Local water utility; ADEM inventory information. | Public water systems must make service-line material information available to customers. |
| Can I dig today? | Alabama 811. | Alabama 811 says submit a ticket 2-10 full working days before the proposed excavation start. |
Official state links:
Major Alabama Water Providers: Phone, Address, Pay and Help
| Provider | Main contact / address | Pay / account route | Helpful detail |
|---|---|---|---|
| Central Alabama Water | 3600 1st Ave N, Birmingham, AL 35222. Customer Care: 205-244-4000. | Payment Options | Serves a five-county area: Jefferson, Shelby, St. Clair, Blount and Walker counties. Also has outage map and report-a-problem tool. |
| MAWSS | Park Forest Plaza, 4725 Moffett Road, Mobile, AL 36618. General: 251-694-3100. Emergency: 251-694-3165. | MAWSS Billing | Payment Center Monday-Friday 8:00 AM-4:30 PM; Call Center 8:00 AM-5:00 PM; 24-hour kiosk available. |
| Montgomery Water Works & Sanitary Sewer Board | 2000 Interstate Park Drive, Montgomery, AL 36109. 334-206-1600. customercare@mwwssb.com. | MWWSSB Customer Portal | Call center 7:00 AM-6:00 PM; office hours 7:00 AM-4:00 PM. Standard Access permits payment without full login. |
| City of Tuscaloosa Water & Sewer | Customer Service Center / City Hall Annex III. Phone: 205-248-5500. ubcontact@tuscaloosa.com. | Bill & Payment Information | Lobby Monday-Friday 7:30 AM-4:30 PM; drive-thru 7:00 AM-5:00 PM. Mailing address: P.O. Box 2090, Tuscaloosa, AL 35403. |
| Decatur Utilities | Main Office: 1002 Central Parkway SW, Decatur, AL 35601. Customer Service: 256-552-1400. | Billing & Payment | SmartHub registration needs new account number and mailing ZIP from July 2019 or later bill. Main Office hours M-F 8:00 AM-4:30 PM. |
| Dothan Utilities | Collections: 126 N Saint Andrews Street, Room 105, Dothan, AL 36303. 334-615-4100. | Pay / View Utility Bill | Kiosks at Civic Center, Westgate Park, Utilities Complex, Civic Center overflow lot, Fire Station 6, and Wiregrass Recreation Center. |
| Auburn Utility Billing / Water Works Board | Bailey-Alexander Complex, 1501 W Samford Ave. 334-501-3050. serviceorders@auburnal.gov. | Pay Utility Bill | Use new 13-digit “Account ID – Customer ID.” Forms exist for residential/commercial activation, start, stop, and transfer service. |
| Huntsville water/sewer routing | City Water Pollution Control: 1800 Vermont Road SW, Huntsville, AL 35802. 256-883-3719. | City Water & Sewer | Huntsville Utilities provides water service; City handles Water Pollution Control/sewer emergencies and complaints. |
| Alabama Water Utilities | 2086 A Valleydale Terrace, Birmingham, AL 35244. 866-674-7992. | MyWater Alabama | Customer service M-F 8:00 AM-4:30 PM CT; emergency number is 24 hours / 365 days. |
Past-Due Water Bill Help in Alabama
If service is disconnected or about to be
- Call the provider first.
- Ask exact amount required today.
- Ask whether partial payment stops shutoff.
- Ask how quickly payment posts.
LIHWAP / water assistance
ADECA’s LIHWAP region page says households should contact the agency serving their county to ask when and how to apply for drinking-water or wastewater assistance.
LIHEAP / energy help
ADECA says LIHEAP helps low-income households meet heating and cooling costs; income must not exceed 150% of the federal poverty level.
| Program / route | Use for | Prepare before applying |
|---|---|---|
| ADECA LIHWAP Regions | Drinking water and wastewater assistance agency lookup by county. | Water/sewer bill, disconnect notice, account number, income proof, ID, household members. |
| ADECA LIHEAP | Heating/cooling energy assistance through local agencies. | Utility bills, income documents, proof of household size, photo ID, social security details if required. |
| Provider hardship/payment plan | Extension, arrangement, reconnect, delinquent-account help. | Exact amount you can pay today, next pay date, notice date, confirmation number. |
| Local nonprofit / community action agency | County-level help when funds are available. | Use your county, city, and provider name to avoid wrong-agency delay. |
Official assistance links:
Water Quality, Brown Water, Lead, PFAS and CCR Reports
First call: your utility
Line breaks, pressure changes, flushing, main repairs, and local treatment conditions can affect water appearance. Your utility usually knows the latest local field conditions.
Second route: ADEM
Use ADEM if the utility cannot resolve a drinking-water quality issue or you need compliance/complaint guidance.
Check records
Use ADEM Drinking Water Watch and the utility’s annual Consumer Confidence Report for results, schedules, violations, enforcement actions, and water source information.
| Problem | What to record | Next action |
|---|---|---|
| Brown, yellow, or rusty water | Cold/hot tap, exact time, nearby hydrant flushing, main break, photos in clear glass. | Call utility. Ask whether flushing or main repair is active nearby. |
| Chlorine smell / taste | Tap affected, whether smell is hot only, cold only, or all taps. | Call utility; review CCR disinfectant/disinfection-byproduct data. |
| No water / low pressure | Whole home or one fixture, neighbors affected, meter valve, recent work. | Call provider’s emergency/service line. |
| Lead service line concern | Home age, pipe material, service line photo near meter/shutoff, utility inventory. | Ask utility for service line material record; use ADEM inventory context if needed. |
| PFAS / contaminant concern | Provider name, PWS ID if known, CCR year, contaminant table. | Review utility CCR and ADEM records; ask utility for most recent sampling information. |
| Illness concern | Dates, symptoms, household members affected, water notice status. | For medical concerns contact a health professional; for water safety call utility/ADEM. |
Important: Boil-water notices, do-not-drink notices, and flushing instructions are local and time-sensitive. Follow your utility’s official notice, not old social posts or screenshots.
Rates, Billing Disputes and Complaints
Billing dispute checklist
- Copy of bill.
- Account number.
- Payment receipts.
- Meter reading/photo.
- Leak repair invoice if applicable.
- Written timeline of calls and replies.
Who handles what?
- ADEM: drinking-water quality/compliance.
- APSC: certain regulated water/wastewater companies.
- Local board/authority: municipal rates, billing, service area, policy.
- Provider: payment posting, disconnect/reconnect, high bill, leak adjustment.
| If your issue is… | Start here | Escalate here |
|---|---|---|
| Payment not posted | Provider billing department. | Ask for supervisor; send confirmation receipt and account number. |
| High bill | Ask provider for meter re-read, usage history, and leak-adjustment rules. | Local board/utility policy process; PSC only if jurisdiction applies. |
| Rate increase | Provider’s rates/fees page or governing board meeting documents. | Local board/authority or APSC if the company is PSC-regulated. |
| Water quality complaint | Utility field/customer service. | ADEM Drinking Water Branch if unresolved. |
| Private septic or rural wastewater problem | County health department / local wastewater authority / septic professional. | State/local health or environmental route depending on issue. |
Before Digging Near Water or Sewer Lines
1. Plan
Mark the proposed dig area with white paint/flags where possible.
2. Submit ticket
Dial 811 or use AL811.com. Provide project location and details.
3. Wait
Alabama 811 says give 2-10 full working days before the proposed excavation start.
4. Respect marks
Do not dig until affected facility owners have had required time to respond.
Private line warning: 811 locate markings may not cover private lines beyond the utility side. Irrigation, private water service, septic laterals, pool lines, and homeowner-installed lines may require a private locator.
Map: Alabama Water Utilities / MyWater Office
Use this map for the Alabama Water Utilities mailing/contact location shown by MyWater. For city utilities, use the provider table above because payment centers and mailing addresses differ by city.
| Office / route | Address | Use for |
|---|---|---|
| Alabama Water Utilities | 2086 A Valleydale Terrace, Birmingham, AL 35244 | Customer-service mailing/contact reference; use account portal for bill pay. |
| Alabama PSC | 100 N Union St, RSA Union, Montgomery, AL 36104 | Consumer complaints and regulated water/wastewater matters where PSC jurisdiction applies. |
| ADEM Drinking Water Branch | P.O. Box 301463, Montgomery, AL 36130-1463 | Drinking-water quality, compliance, public water system information. |
| Central Alabama Water | 3600 1st Ave N, Birmingham, AL 35222 | Central Alabama customer care, mail, payment information, service changes. |
| MAWSS Park Forest Plaza | 4725 Moffett Road, Mobile, AL 36618 | MAWSS payment center, customer service, 24-hour kiosk. |
| MWWSSB | 2000 Interstate Park Drive, Montgomery, AL 36109 | Montgomery Water Works customer service and portal support. |
Alabama Water Utilities FAQ
Who is my water provider in Alabama?
Check the provider name printed on your bill first. Alabama service may come from a city utility, water works board, county authority, rural water association, private company, Alabama Water Utilities/MyWater, or another local system.
What is Alabama Water Utilities’ phone number?
Alabama Water Utilities lists customer service at 866-674-7992 Monday-Friday, 8:00 AM-4:30 PM CT. The same number is listed for emergencies 24 hours a day, 365 days a year.
What is the Alabama Water Utilities mailing address?
Alabama Water Utilities lists 2086 A Valleydale Terrace, Birmingham, AL 35244. For bill payments, use the payment route for your specific utility/account.
How do I pay an Alabama water bill online?
Use the official payment portal printed on your bill or linked from your provider’s official website. Do not rely on third-party bill-pay sites unless your provider confirms them.
Who handles Alabama water quality complaints?
Start with your utility because it has current field information. If unresolved, ADEM’s Drinking Water Branch handles public water system quality/compliance issues and consumer complaint resources.
Does ADEM handle water bill disputes?
No. ADEM says it has authority over the quality of water provided by a drinking-water authority, but not water rates, billing disputes, or service areas.
Who handles Alabama water rates and regulated utilities?
Many rates are handled by local boards or authorities. The Alabama Public Service Commission regulates certain investor-owned water systems and wastewater management entities and lists Consumer Services Complaints at 1-800-392-8050.
What should I do if my water is about to be disconnected?
Call your provider before or immediately after paying. Ask the exact amount required, which payment method posts fastest, whether partial payment stops cutoff, and whether you need to call back with confirmation.
Where can I get help with a past-due water bill in Alabama?
Ask your utility about payment arrangements, then use ADECA’s LIHWAP region map/contact list to find the agency serving your county for drinking-water or wastewater assistance.
When should I call Alabama 811?
Call 811 or use AL811.com before digging, fencing, landscaping, trenching, irrigation work, tree planting, or mailbox/post installation. Alabama 811 says to submit 2-10 full working days before excavation.
What should I prepare before calling a water utility?
Prepare account number, service address, city/county, bill date, due date, payment confirmation, photos, issue start time, and whether neighbors are affected.
Is this the official Alabama Water Utilities website?
No. This is an informational guide. Use official provider, ADEM, APSC, ADECA, and Alabama 811 links for live account actions, payments, complaints, notices, and emergencies.
30-Second Alabama Water Checklist
Paying? Match provider name → use official portal → confirm account number → save receipt → call if cutoff is close.
Emergency? Call provider’s emergency line. For Alabama Water Utilities/MyWater, use 866-674-7992 24/7.
Quality issue? Call utility first, then use ADEM if unresolved. Record color, smell, time, taps affected, and photos.
Billing dispute? Keep bill, payment proof, meter photo, repair invoice, and call log. Escalate to local board or APSC if jurisdiction applies.
Digging? Contact Alabama 811 before any soil work.