Broward County Water Utilities 2026: Bill Pay, Login & Phone

How to Pay Your Broward County Water Bill Online

Broward County uses AccessBROWARD for online water and wastewater billing. First-time users must create an AccessBROWARD account and link their WWS utility account before accessing the payment service.

1. Open the official payment page. Visit Broward County Water and Wastewater Services and select Pay Online.
2. Sign in or register. If you already have an AccessBROWARD profile, sign in. Otherwise, choose the registration option.
3. Link your utility account. Select Water and Wastewater Services ePay and follow the prompts to add your WWS account. Keep your latest bill nearby.
4. Review your current bill. Check the service address, account information, amount due and any previous balance.
5. Select the payment method. AccessBROWARD supports electronic checks and credit-card payments for WWS accounts.
6. Confirm your payment. Review the amount and any transaction conditions displayed before submission.
7. Save the confirmation. Keep your payment receipt until the transaction appears on your account.

If a payment is not reflected on your account, contact 954-831-3250 with your payment confirmation rather than immediately making another payment.

AccessBROWARD Login and Registration

AccessBROWARD is the county’s online account system for several government services, including Water and Wastewater Services ePay. It is not exclusively a water billing website.

Sign In to an Existing Account

1. Open AccessBROWARD.
2. Select Sign In.
3. Enter the email address and password associated with your profile.
4. Open the Water and Wastewater Services ePay option.
5. Choose the linked utility account to review your bill or make a payment.

Register for the First Time

1. Visit AccessBROWARD.
2. Select Register.
3. Complete the requested registration information.
4. Create your login credentials and finish the verification process.
5. Sign in and select the WWS ePay service.
6. Follow the instructions to link your Broward County utility account.

Forgot Your Password or Changed Your Email?

Use the password-recovery option on AccessBROWARD. If you no longer have access to the email address used for your original water billing profile, Broward County’s help instructions say you can create a new AccessBROWARD account with the new email address and link the WWS account again.

See the official AccessBROWARD Help page for account recovery instructions.

Other Ways to Pay Broward County Water Utilities

You do not have to use AccessBROWARD for every payment. The county also accepts payments by phone, at WWS customer service offices and through Amscot locations.

Pay Your Water Bill by Phone

1. Call 954-831-3250.
2. Select option 1 for bill payment.
3. Have your WWS account number ready.
4. Follow the payment instructions for the accepted electronic check or card option.
5. Save the transaction confirmation.

The WWS call center’s published hours are Monday through Friday, 8:30 AM–1 PM and 2 PM–4:45 PM. The county’s phone-payment instructions use the same main number.

Set Up Automatic Bank Payments

Broward County offers recurring payments from a checking or savings account. To get started:

1. Call WWS Customer Service at 954-831-3250.
2. Request the current automatic-payment enrollment instructions.
3. Complete the bank-account authorization requested by WWS.
4. Confirm the first automatic draft date.
5. Continue checking statements until enrollment becomes effective.

Broward County Water Customer Service Locations and Hours

WWS lists customer payment centers in Pompano Beach and Lauderhill. These offices serve customers of Broward County Water and Wastewater Services, not every water provider within Broward County.

Pompano Beach Customer Payment Center

Broward County Water and Wastewater Services
2555 West Copans Road
Pompano Beach, FL 33069

Published office hours: Monday–Friday, 8 AM–5 PM
Phone: 954-831-3250

Directions to Pompano Beach office

Lauderhill Customer Payment Center

1491 NW 40th Avenue, Suite 7
Lauderhill, FL 33313

Published office hours: Monday–Friday, 8 AM–5 PM

Directions to Lauderhill payment center

Office hours and counter services can change, especially around county holidays. Check the official Water Services page or call before visiting.

How to Start Broward County Water or Sewer Service

If you recently purchased or rented a property served by Broward County WWS, you must establish a utility account. The county publishes separate documentation requirements for property owners and tenants.

Application fee: $35, non-refundable
Customer service: 954-831-3250
Application email: water@broward.org

Property Owners: Required Documents

1. Check whether the property is served by Broward County WWS using the official utility provider map.
2. Review the New Service Requirements PDF.
3. Prepare a fully executed closing or ownership document, such as a settlement statement, warranty deed or certificate of title.
4. Include a legible copy of a government-issued photo ID.
5. Complete the required application and arrange the applicable deposit and $35 fee.
6. Email the completed application package to water@broward.org or follow the county’s current submission instructions.
7. Contact WWS to confirm application approval and the expected activation date.

Tenants: Required Documents

Tenants generally need a signed lease agreement or authorization letter signed by the owner and tenant, valid government-issued photo identification, and the required deposit and application fee.

All outstanding account balances owed by the applicant or associated co-tenants, along with applicable owner balances tied to the service address, may need to be resolved before the new account can be established.

Published New Service Deposits

These deposit amounts are published in Broward County’s 2025-revised application requirements and FY2026 rate schedule. Deposits depend on the meter size and whether the property receives water, wastewater or both services. Verify your individual deposit before paying.

A portion of the security deposit may be refunded after the account closes, subject to outstanding charges and county rules.

Stop or Transfer Your Broward County Water Account

Moving out of a WWS-served home? Request a final service date instead of assuming the water account closes automatically when a lease ends or a home changes ownership.

1. Contact 954-831-3250 or email water@broward.org.
2. Provide the utility account number and full service address.
3. Request the final service date and ask which identification or ownership documents are required.
4. Provide a forwarding mailing address if requested.
5. Ask when the final meter reading and bill will be processed.
6. Confirm whether any deposit balance will be applied or refunded.

If you are moving to another Broward County address, first confirm whether WWS serves that property. Different municipalities and independent utilities may require separate accounts and payment portals.

Broward County Water and Wastewater Rates in 2026

Broward County’s Fiscal Year 2026 water and wastewater schedule took effect October 1, 2025. A newer Fiscal Year 2027 rate schedule was adopted for services rendered beginning October 1, 2026.

This distinction matters when comparing a bill from early 2026 with a statement for October 2026 or later.

Earlier FY2026 Residential Rates

Important: These are the prior FY2026 rates, not the rates for new service periods beginning October 1, 2026.

Rate Changes Effective October 1, 2026

For FY2027, Broward County adopted updated water and wastewater charges. The county’s budget documents describe an overall water revenue increase of approximately 6.90% and wastewater revenue increase of 6.76%.

For a typical residential account using 5,000 gallons per month, the county’s published comparison shows an illustrative combined water and wastewater bill increase from $90.19 to $95.84, a difference of $5.65.

Actual bills differ by meter size, customer classification, water usage and service types. The average example should not be used as a fixed charge for every home.

To review official rates, use the Broward County Water and Wastewater Rates page and select the schedule matching your billing dates.

How to Understand Your Broward County Water Bill

Your WWS statement separates current charges, earlier balances and water consumption. Knowing where to look can help identify an incorrect payment or an unexplained increase.

Broward County also provides a six-month water usage graph. It is useful for spotting changes that may not be obvious from the amount due.

Read the county’s official illustrated bill explanation to identify the fields on a printed statement.

High Water Bill? Check for Leaks and Request a Review

High consumption in Broward County can result from irrigation, leaking toilets, outdoor plumbing, pool refilling or hidden pipe leaks. Before assuming the bill is wrong, compare actual gallons used with previous months.

Check These Items First

1. Find the water usage figure on your latest statement.
2. Compare the number of gallons with the same month last year.
3. Check toilet tanks for continuous running or silent leaks.
4. Inspect irrigation systems, outdoor faucets and wet areas around the property.
5. Review whether your meter reading was actual or estimated, where shown.
6. Contact WWS if consumption remains unexplained.

How to Request a Leak Adjustment

Broward County has published a Leak Adjustment Credit process. Its application requests information about the account, the repair completed, the repair date and supporting documentation.

1. Repair the leak and retain the plumber’s invoice or other relevant repair documentation.
2. Open Broward County Water Services.
3. Locate the Leak Adjustment Credit Guidelines under utility resources.
4. Review the current eligibility rules.
5. Complete the required adjustment request and attach supporting information.
6. Contact 954-831-3250 to confirm the submission procedure.

A leak adjustment is not automatic. The county’s published application indicates that customers may be considered after repairs are completed and consumption decreases.

Water Service Interruptions and Emergency Contacts

For an unexpected water interruption, suspected water main break or wastewater issue, contact the responsible utility. The WWS customer service number is 954-831-3250.

The county also publishes a water and wastewater operations emergency dispatch number: 954-831-0850.

Before Reporting a Water Problem

1. Check whether multiple faucets have reduced pressure.
2. Determine whether the problem affects neighboring properties.
3. Look for visible street flooding or water escaping from public infrastructure.
4. Record the exact address or nearest intersection.
5. Call the appropriate utility and explain the location and symptoms.

If your bill comes from a city-operated utility rather than Broward County WWS, report the problem to that utility’s emergency number.

Which Broward County Water Provider Serves Your Address?

One of the most common mistakes is assuming that Broward County WWS serves every home in Broward County. In reality, cities and special districts operate their own water billing systems.

For example, Fort Lauderdale and Pompano Beach maintain separate customer billing services, while Broward County WWS provides direct retail service to customers within its own designated service areas.

Find the Correct Provider

1. Check the utility company name printed at the top of your statement.
2. Open the Broward County WWS website.
3. Select the Utility Provider Map link.
4. Search or locate your property to identify the applicable utility provider.
5. Confirm the result with the provider before applying for service or making a payment.

Other Local Utility Billing Systems

• City of Fort Lauderdale: Official utility billing — 954-828-5150 for automated payments.
• City of Pompano Beach: Official water billing — 954-786-4637 for daytime customer assistance.
• Broward County WWS: County water billing — 954-831-3250.

Water Quality Updates and Local Conservation

Broward County WWS publishes annual drinking-water quality information and notices about treatment changes. These are relevant when residents notice an unusual taste or odor in their tap water.

The county reports that it stopped adding fluoride to WWS drinking water on June 23, 2025. It also publishes information about PFAS monitoring and lead service line inventories.

A temporary free-chlorination treatment period for WWS District 2 was scheduled from September 28 through October 19, 2026. The county explained that customers might notice a small change in taste or odor during that period. That specific period has ended; any new treatment notice must be checked separately.

For current drinking-water information, visit Broward County Water and Wastewater Services and open the latest water quality report or service notices.

Annual reports summarize water testing but do not replace active boil-water or other emergency advisories.

Frequently Asked Questions

Official Broward County Water Utility Resources

• Broward County Water and Wastewater Services — official billing, contact details, payment methods, water quality and service updates.
• AccessBROWARD Account Portal — registration, sign-in and utility ePay.
• AccessBROWARD Help — login recovery and registration support.
• New Service Requirements — applications, identification, deposits and fees.
• How to Read Your Utility Bill — official explanation of statement fields.
• Water and Wastewater Rates — approved rate schedules and effective dates.
• FY2027 Water and Wastewater Rate Resolution — county commission rate information.
• Water Services Contact Information — customer service and department contacts.
• Fort Lauderdale Utility Billing — separate city accounts.
• Pompano Beach Water Billing — separate municipal utility accounts.

Information reviewed: October 23, 2026. Based on published Broward County Water and Wastewater Services resources, AccessBROWARD instructions, service documentation and county rate proceedings. Verify current account requirements and charges with Broward County before making payments or requesting service.

Independent information notice: WaterUtilities.org is not operated by or affiliated with Broward County Government or Broward County Water and Wastewater Services. This article provides informational guidance and official links. It does not process utility payments, access customer accounts or arrange service connections.