EDP Water Bill Payment, Resident Login and Customer Service Help
If your Texas water bill mentions EDP Water, Environmental Development Partners or Inframark, you may be looking for the correct payment portal, account login or customer-service number. The most important detail is your water district’s name: EDP/Inframark manages accounts for different districts, and each can have its own rates and service rules.
How to Pay Your EDP Water Bill Online
The current Inframark resident portal supports account sign-in, while many district pages also offer one-time guest payments. Before paying, check the district name printed on your bill.
- Identify your district. Read the utility district name near the top of your current statement. It may include MUD, WCID, UD, FWSD or another district designation.
- Open the official payment route. Visit Inframark’s Customer Portal, select the utility-district option and locate your district. You can also use your district’s official website.
- Choose the payment option. Your district page may provide Resident Portal Login for registered customers and Guest Payment for a single payment.
- Sign in or register. Existing users can sign in at the Inframark Resident Portal. New customers should select Sign up now and complete account verification.
- Review your balance. Confirm the district, service address, account information, amount due and any convenience fee shown before authorizing payment.
- Keep your receipt. Save the transaction confirmation and check your account later to confirm the payment posted.
EDP Water Login: Register, Reset Password and Manage Your Account
First-time registration
Open the official resident sign-in page and select Sign up now. Follow the registration prompts. Historic EDP district instructions say customers may need the security code from their most recent water statement, so keep your current bill nearby.
Forgotten username or password
On the same portal, choose Forgot Username? or Forgot Password?. Complete the requested account verification rather than making a second account immediately.
What the portal can help you manage
- Water bill balances and transaction history.
- Current or previous statements, when available.
- Individual payments and recurring payment enrollment.
- Electronic billing and contact-information updates.
- Water usage records for supported accounts.
Features can differ by district and account type. If the portal cannot locate your account, check whether your district recently changed billing operators.
Other EDP/Inframark Payment Methods
| Payment Method | How It Works | What to Check |
|---|---|---|
| Resident Portal | Sign in to manage your account and make a payment. | Correct district and registered account. |
| Guest Payment | Pay once without using a full resident account where offered. | Use the guest link from your district’s official page. |
| Phone | Call 832-467-1599 for customer-service assistance. | Ask about accepted methods, payment fees and posting. |
| Automatic Payment | Enroll through available resident-portal options. | Confirm the first scheduled payment date. |
| Send payment to the mailing address printed on your bill coupon. | Allow delivery and processing time. | |
| In Person | Use an authorized customer-service office. | Verify office location and accepted payment types first. |
| Bank Bill Pay | Initiate payment through your bank. | The bank may mail a check, so allow extra time. |
Where to Mail Your Payment
Use the payment address on your current statement. Some historic EDP/Inframark district instructions show P.O. Box 3264, Houston, TX 77253-3264, but this is not necessarily the correct remittance address for every district.
Do not substitute a generic corporate address for the payment coupon address. Include the account information requested on the bill.
Online Payment Fees
Older EDP district notices described e-check and credit-card convenience fees, but the amount is not necessarily uniform or current in 2026. Check the fee displayed by your district’s payment system before submitting. Water consumption rates, deposits, penalties and reconnect charges are also district-specific.
EDP/Inframark Customer Service Offices Near Houston
Two commonly published Houston-area customer-service locations are:
Northwest Houston / Jersey Village
17495 Village Green Drive
Jersey Village, TX 77040
Published lobby hours: Monday–Friday, 8:30 AM–5 PM.
Katy Office
2002 W Grand Parkway N
Katy, TX 77449
Published lobby hours: Monday–Friday, 8:30 AM–5 PM. Customer lobby is on the north side of the building.
Office details are published on Inframark’s official district page. Call before visiting, particularly for a payment restriction, disconnected account or special service request.
Starting or Canceling Water Service
Moving into a neighborhood operated by EDP/Inframark? Your MUD or utility district determines the application and deposit requirements. A new account is not always activated simply because the property has running water.
Opening a New Account
- Find the legal water district name through your closing documents, lease, current water bill or district website.
- Open the Inframark utility district directory and select Our Districts.
- Choose your district and look for its new residential service application and welcome packet.
- Review the required ID, ownership or lease documents, deposit, application fee and customer service agreement.
- Submit the application through the district’s authorized process, pay required charges and confirm your turn-on date.
Canceling or Transferring Service
Contact customer service or follow your district’s official stop-service instructions. Have your account number, service address, requested termination date and forwarding address available. Ask when the final bill and any refundable deposit will be processed.
High EDP Water Bill? Check These Before Paying More
Water bills across Houston-area utility districts can look different even when Inframark operates both systems. The district may set separate water usage tiers, sewer charges, regional water authority fees and other billing rules.
- Compare gallons used: Check consumption against the previous month and the same season last year.
- Inspect irrigation: A broken sprinkler head or incorrectly programmed irrigation controller can increase consumption, particularly during hot Texas summers.
- Check toilets: A continuously running toilet can waste water without an obvious floor leak.
- Review extra charges: Look for sewer fees, regional water authority fees, penalties and prior unpaid balances.
- Ask about leak adjustments: Some districts offer adjustments under specific conditions. Eligibility is not universal.
If the usage increase cannot be explained, request a billing review from Inframark and ask whether meter testing or a leak-adjustment application is available for your district.
No Water, Sewer Backup or Main Break: What to Do
For a district served by Inframark, the official district pages commonly list 832-467-1599 and toll-free 1-866-467-1599 for emergencies and after-hours assistance.
When reporting a problem, provide your street address, district name, nearest cross street, when the problem began and whether neighboring properties are affected.
Common EDP Water Payment and Account Problems
| Problem | Practical Next Step |
|---|---|
| Cannot find my district | Check the legal district name printed on your statement; contact Inframark if it is missing from the directory. |
| Registration security code not accepted | Use the most recent bill and confirm your account details. Contact customer service if the code is still rejected. |
| Payment made but balance unchanged | Keep the transaction confirmation and ask whether the payment has posted before paying again. |
| Forgot login information | Use the portal’s Forgot Username or Forgot Password links. |
| Autopay not working | Check whether enrollment is active and whether the payment date has been scheduled. |
| Received disconnection notice | Call 832-467-1599 to verify the full amount and acceptable payment method before cutoff. |
| Need reconnection | Confirm the unpaid balance, reconnect fee and restoration arrangements directly with customer service. |
| District changed operator | Follow the current notice on the district’s official website; do not continue using an outdated EDP payment portal. |
Frequently Asked Questions About EDP Water Services
What is the EDP Water customer service number?
For Inframark-managed utility districts, the published main customer-service number is 832-467-1599. Many district pages also list 1-866-467-1599 as a toll-free number.
How do I log in to my EDP Water account?
Open the Inframark Resident Portal. Enter your username and password, or select Sign up now if you are registering for the first time.
Can I pay an EDP Water bill as a guest?
Many Inframark district pages offer Guest Payment. Find your specific district through the official Inframark directory and use its guest-payment link.
Is EDP Water the same as Inframark?
Environmental Development Partners joined Inframark in 2021. Depending on your district, older documents may still use the EDP name.
Where can I find my EDP account number?
Check your latest water statement. If you cannot find it, contact customer service and be prepared to verify your identity and service address.
Can I pay my bill over the phone?
Inframark district pages list 832-467-1599 for payment and customer-service assistance. Confirm available payment methods and any fee before authorizing payment.
Why does my EDP Water bill include a MUD charge?
Municipal Utility Districts are local entities with their own water, wastewater and other service arrangements. The exact bill components depend on your district’s approved rates and charges.
What happens if my water service is disconnected?
Contact Inframark at 832-467-1599 to verify the required payment, any reconnection charges and the service restoration process. Do not assume an online payment alone restores service.
Where do I mail my EDP water payment?
Use the current remittance address on your statement’s payment coupon. Mailing information may differ by utility district.
Why does my district no longer use EDP?
EDP became part of Inframark in 2021, and individual districts can also change operators. Confirm the current billing company through your district’s official website and most recent notice.
Official EDP and Inframark Resources
- Inframark Customer Portal – Choose utility district services.
- Resident Portal Login – Sign in or register.
- Water, Wastewater and Trash Customer Services – Find district resources.
- Inframark Customer FAQs – Billing, water meters, outages and reconnection help.
- Official Inframark Contact Page – Customer care and company contacts.
- EDP Acquisition Announcement – Company background.