Gwinnett Water Utilities 2026: Bill Pay, Login & Phone

How to Pay Your Gwinnett County Water Bill Online

The official Gwinnett Water Resources payment page provides two options: log in to your customer account or make a Quick Payment without signing in.

1. Open the County payment page. Visit Gwinnett County Pay My Bill.
2. Choose your payment option. Select Log in to your account to manage your billing profile, or choose Make a Quick Payment for a one-time transaction.
3. Find your new account number. The updated system uses a nine-digit water account number. Find it on your latest water bill or in the County’s account-number notification.
4. Enter the required account information. Follow the portal instructions. Registered customers should sign in with the email address associated with their Gwinnett County profile.
5. Review your bill. Check the balance, due date and service account before choosing the payment amount.
6. Complete the payment. Enter the accepted payment details, review the information and submit the transaction through the official website.
7. Save your confirmation. Keep the transaction information until the payment appears on your account.

Can You Pay Without Creating an Account?

Yes. The official QuickPay option allows customers to make payments without using a registered online profile. You will need the current nine-digit water account number.

Open Official Gwinnett QuickPay ↗

Gwinnett Water Login: What Changed in 2026?

Gwinnett County launched a new customer self-service billing website in May 2026. Existing customers may need to update their login information or use a new account number.

How to Access Your Online Account

1. Open the official Gwinnett water billing page.
2. Select Log in to your account.
3. Enter the email address linked to your existing GwinnettCounty.com profile.
4. Enter your password or follow the password-reset process if prompted.
5. Once logged in, review your account, payment history and available service options.

Where to Find Your New Nine-Digit Account Number

Gwinnett County assigned new nine-digit account numbers during the May 2026 billing-system transition.

• Current statement: Your new number appears on your water bill.
• Registered online customers: The County emailed updated account details to eligible customers.
• Customers without an online profile: The County mailed letters containing the new account number and an activation code.
• Account assistance: Call 678-376-6800 if you cannot locate the updated number.

Forgot Your Gwinnett Water Login?

The County no longer supports Google or Facebook single sign-on for water accounts. Customers should use their registered email address and password.

• If you forgot your password, use Forgot Password? on the login page.
• If you forgot the registered email, use the County’s email-finder option.
• If your email address has changed, contact Customer Care to verify and update the account.

Official Gwinnett Account Login Help ↗

Registered customers can also enroll in paperless billing, set up automatic payments, update personal details and access up to 18 months of billing history.

Gwinnett Water Bill Payment Methods

Customers can pay online, by telephone, by mail, at the County office or through participating Western Union locations.

Pay Gwinnett Water Bill by Phone

1. Call 678-376-6800.
2. Follow the automated payment prompts.
3. Enter your current nine-digit water account number.
4. Use an accepted Visa, Mastercard, American Express or Discover card.
5. Keep the payment confirmation number.

The County states that automated telephone payments can take 24–48 hours to appear on the account.

Paying by Mail

Use the following official payment mailing address:

Include your payment coupon and write the current account number on your check. The County’s current payment notice recommends allowing 7–10 days for mailed payments, making mail unsuitable for an urgent overdue account.

How to Set Up Automatic Gwinnett Water Payments

AutoPay can reduce the risk of missing a due date, but you should confirm when the first scheduled deduction will occur.

1. Log in through the official customer portal.
2. Open the automatic-payment option.
3. Select an available bank account or credit-card payment method.
4. Enter the requested payment details.
5. Review the recurring-payment authorization and save your changes.
6. Check that AutoPay is active before your next bill becomes due.

Gwinnett County schedules automatic payments for the bill due date. If you enrolled recently, verify whether the next bill is covered before skipping a manual payment.

How to Start, Stop or Transfer Water Service

Gwinnett Water Resources allows customers to request account services through its customer portal.

Starting New Water Service

1. Open Gwinnett Water Resources Customer Care.
2. Choose Start Water Service or access the online service request through the billing portal.
3. Provide the property address and required contact and account information.
4. Select an available connection date.
5. Submit the request and pay any applicable activation charge.
6. Keep the confirmation and monitor your account for service instructions.

The County’s service guidance indicates that new connections can be scheduled up to 14 days in advance, generally require up to two business days for processing and are not offered as same-day connections.

Stopping or Transferring Water Service

Use your online account to request service cancellation or transfer, or contact Customer Care. The County processes disconnections Monday through Thursday and can schedule them up to 14 days ahead.

Disconnections are not normally scheduled on weekends, standard holidays, the day before a holiday or outside business hours. Requests are scheduled by calendar date rather than a guaranteed hour.

If you need to cancel a scheduled service request, call 678-376-6800 promptly. Email cancellation requests may take up to two business days to process.

Gwinnett County Water Rates for 2026

Gwinnett County publishes tiered residential water consumption rates. Higher usage can move part of your monthly consumption into a more expensive tier.

Example: Water Consumption Charges for 10,000 Gallons

Under the published tiered water rates:

• First 8,000 gallons: 8 × $5.78 = $46.24
• Next 2,000 gallons: 2 × $8.67 = $17.34
• Example water consumption charge: $63.58

This is not a complete bill estimate. Base charges, wastewater charges, stormwater fees and other applicable account charges are separate.

For additional charges and official billing information, visit Gwinnett Water Resources Rates and Customer Care.

Overdue Water Bill, Late Fees or Disconnection Notice

Gwinnett County announced that water bill late fees resumed on August 31, 2026, after the billing-system transition. If your bill is overdue, check the notice or current account balance rather than assuming the temporary fee suspension still applies.

1. Log in or use QuickPay to check the current amount owed.
2. Read any disconnection notice carefully.
3. Contact 678-376-6800 before the deadline if you need account assistance.
4. Ask whether a payment arrangement or extension is available.
5. Use an accepted payment method and save the confirmation.
6. Confirm the account’s status when disconnection is imminent.

Need Extra Time to Pay?

Gwinnett’s assistance page directs customers needing additional time before disconnection to call 678-602-4559.

The County also lists local nonprofit organizations that may offer utility assistance, depending on eligibility and available funding.

Official Payment Assistance Resources ↗

Why Is My Gwinnett Water Bill Higher Than Usual?

Gwinnett County uses tiered water rates, so increased consumption can affect your bill in two ways: more water is used, and some of it may be charged at a higher rate.

Check These Items Before Disputing the Bill

• Monthly water usage: Compare gallons consumed with previous months and the same season last year.
• Irrigation system: Look for broken sprinkler heads or unusually long watering schedules.
• Running toilets: A toilet that silently leaks can add substantial usage over several weeks.
• Underground leaks: Watch for wet patches or unusual water movement near outdoor plumbing.
• Billing charges: Check wastewater, stormwater, base fees and previous balances separately.
• Billing history: The County’s portal provides up to 18 months of account history.

How to Request Help With a Leak

1. Check whether water continues being used when all household fixtures are turned off.
2. Inspect common leak sources, especially toilets and irrigation systems.
3. Arrange appropriate repairs and retain invoices or documentation.
4. Log in to the County’s customer portal to review available leak-adjustment request options.
5. Contact Customer Care if you need help understanding eligibility.

Gwinnett County generally does not repair leaks on privately owned customer plumbing. A leak between the home and the meter may require a licensed plumbing professional.

Report a Water Main Break, Outage or Sewer Backup

The Department of Water Resources operates a 24-hour dispatch center for water, sewer and stormwater emergencies.

Call for These Problems

• Water-main or street water leaks
• Unexpected water outages
• Sewer backups and sewage spills
• Overflowing manholes
• Sinkholes
• Major stormwater flooding
• Broken public storm drains

When reporting an outage, provide the exact address and the nearest cross street. This helps crews identify the affected section of the water network.

For publicly reported service interruptions, visit the official Gwinnett Water Outages page.

Important Gwinnett Water Payment Scam Warning

Gwinnett County warns residents about a misleading website address that resembles the County’s water billing shortcut.

The official County shortcut uses the letters H2O, ending in the letter O. A lookalike domain replaces that letter with the number zero and is not affiliated with Gwinnett Water Resources.

The safest approach is to start from the County’s verified government payment page:

Official Gwinnett County Water Bill Payment ↗

• Do not enter payment details into unfamiliar lookalike domains.
• Do not provide Social Security numbers to unsolicited utility callers.
• Be cautious of unexpected promises of government-funded utility credits.
• Confirm payment questions through the County’s published phone number.

The County also advises residents that Water Resources employees do not visit homes to collect indoor tap-water samples as part of routine County water testing. Verify unexpected visits before allowing access.

Gwinnett Water Resources Phone, Address and Office Hours

Overnight Payment Address

For customers who need to overnight a mailed payment, the County publishes this address:

Lockbox Services 105023
Gwinnett County Water Resources
3583 Atlanta Avenue
Hapeville, GA 30354-1705

Do not confuse the overnight processing address with the customer service office or the ordinary payment P.O. Box.

Frequently Asked Questions

Official Gwinnett County Water Resources Links

• Water Bill Payment, QuickPay and Account Login
• Customer Care, Rates and Contact Information
• 2026 Billing Portal Changes and FAQs
• Official Account Login Troubleshooting
• Report Water, Sewer and Stormwater Problems
• Water Outage Information
• Water Bill Payment Assistance

Information reviewed October 24, 2026. This guide covers Gwinnett County, Georgia. Confirm account-specific charges and current service requirements directly with Gwinnett Water Resources.