Jacksonville Water Utility 2026: Bill Pay, Login & Phone

How to Pay Your Jacksonville Water Bill Online

JEA offers online bill payment through its official account system. Customers can pay using a bank account or accepted credit and debit cards. Bank-account payments do not carry the card-processing fee.

1. Open the payment page. Visit JEA Billing and Payment Options.
2. Choose your payment route. Select the online account payment option if you have registered, or use JEA Guest Pay if you prefer to pay without signing in.
3. Enter your JEA information. For registered account access, enter your username and password. Guest Pay requires a valid JEA account number and any other information requested.
4. Check your balance. Verify the account, payment amount and due date before continuing.
5. Select the payment method. Use your bank account, debit card or credit card as accepted by the payment system.
6. Review any processing fee. Card payments have a vendor service fee. Confirm the total amount before submission.
7. Complete payment. Save your confirmation number and check the account to verify that the payment posted.

Pay Without Creating a JEA Account

JEA Guest Pay allows customers to pay an active utility account without registering for online account management. It can also be used by someone paying on behalf of another JEA customer.

1. Open JEA’s official payment options.
2. Find the Guest Pay or Make a Payment option.
3. Enter the JEA account number and other requested details.
4. Select a bank account or card payment method.
5. Review the payment amount and fees, then submit.

Guest Pay is intended for payments on active utility accounts. JEA says it cannot be used to pay a deposit for starting new service.

JEA Login, New Account Registration and Password Recovery

Your JEA online account provides access to billing history, water and electric consumption, payment scheduling, service requests and account preferences.

How to Log In

1. Visit JEA Account Sign In.
2. Enter your registered username.
3. Enter your password.
4. Select Sign In.
5. Choose the account feature you need, such as bill payment, usage history or service management.

Register Your JEA Account

If you already receive JEA bills but have never created an online profile, you can register using your utility information.

1. Open the JEA authentication page.
2. Select Sign Up or Create an Account.
3. Enter your 10-digit JEA account number.
4. Confirm the account number and enter your email address.
5. Complete the identity-verification and account-registration instructions.
6. Return to the sign-in page to manage your account.

Where is the account number? JEA identifies the 10-digit account number near the top-left corner of its utility statement.

Forgotten Password or Username

Use the Forgot Username or Password? option on the official login page. Follow the recovery process for your registered account.

If you no longer have access to the registered email address, contact JEA Customer Care rather than creating multiple account profiles.

JEA Payment Methods, Fees and Mailing Address

JEA offers several ways to pay a water or combined utility bill. The best option depends on how soon payment must reach the account and whether you want to avoid processing fees.

2026 Credit and Debit Card Processing Fees

JEA publishes the following vendor service fee schedule for online and phone card payments:

For example, a $150 water and sewer payment made by card would carry a published $2.35 vendor fee. A bank-account payment avoids that card fee. Verify the final processing fee before confirming the transaction.

Pay Your JEA Bill by Phone

Call 904-665-6000 and follow the automated instructions. JEA accepts payments through its automated phone service 24 hours a day, seven days a week. Payments made through the automated system are posted immediately according to JEA.

Mailing Address for Water Bill Payments

JEA
P.O. Box 45047
Jacksonville, FL 32232-5047

Mail a check or money order with your account number. Avoid mailing cash, and allow time for delivery before your due date.

Local Payment Locations in Jacksonville

JEA has authorized payment locations across its service territory. Use the official JEA payment location finder to search by address and accepted payment method.

Participating locations may accept cash, checks, money orders or PIN debit payments. JEA says authorized payment-only locations generally credit payments within one hour, although business hours vary.

Jacksonville JEA Customer Service Phone Number and Office

Visit the Downtown Jacksonville Customer Solutions Center

JEA’s Customer Solutions Center is located at:

225 N. Pearl Street
Jacksonville, FL 32202

The office provides assistance with utility account questions, payments and starting, stopping or transferring service.

Self-service payment kiosks accept cash, checks, debit and credit cards, and supported mobile wallets. The customer center is closed on weekends and major holidays.

Parking: JEA provides parking vouchers for assisted customers using the Duval County Courthouse Garage at 151 Clay Street.

Get directions to JEA Customer Solutions Center

For appointments and updated office information, use JEA’s official Contact page.

How to Start, Stop or Transfer JEA Water Service

Moving to Jacksonville or changing homes within Northeast Florida? Confirm that JEA serves the new address before submitting a service request. JEA provides water and wastewater services across its designated service territory, but some nearby communities have other providers.

Starting Water Service

1. Visit JEA’s official website.
2. Open the account or service management section.
3. Choose the option to start service.
4. Enter your new service address and requested activation date.
5. Provide the identification and account details requested during the application.
6. Review any deposit or connection charges before submitting.
7. Save your service request confirmation.

If your address cannot be found, contact JEA at 904-665-6000. Do not assume that an address with a Jacksonville ZIP code automatically receives JEA water service.

Moving Between JEA Properties

Existing customers should use the transfer or move-service process through their account or contact customer service. Confirm the service stop date at the previous property and the start date at the new address.

If you need overlapping service during your move, ask JEA whether the account can remain active at both properties for the requested dates.

Stopping Water Service

Request disconnection for your previous address, provide a forwarding address if requested and confirm how the final bill will be delivered.

For Jacksonville renters: Ask your leasing office whether water and wastewater are included in rent or billed through an individual JEA meter. Some multifamily properties use master metering or separate property billing arrangements.

Understanding Your Jacksonville Water and Sewer Bill

A JEA bill may include electricity, drinking water, wastewater, irrigation and associated charges. The total amount due is not always the cost of water alone.

For water billing, important components can include:

• Basic monthly charge: A fixed charge associated with the meter and service classification.
• Water consumption: Charges based on metered water use.
• Environmental charges: Applicable charges associated with water and wastewater service.
• Wastewater service: Sewer-related charges when JEA provides or bills for that service.
• Irrigation: Separate charges where an irrigation or reclaimed water account exists.
• Local taxes or franchise fees: Charges that depend on the service location and applicable rules.

JEA uses kGal to describe 1,000 gallons of consumption. For example, 6 kGal represents 6,000 gallons.

Rates can change annually. JEA’s published schedule effective October 1, 2026, is available through the official water, sewer and electric rate page.

High Water Bill in Jacksonville? Check These First

If your JEA water bill suddenly increases, review actual consumption before assuming that the utility made a billing mistake. An undetected plumbing leak or outdoor watering can increase water usage substantially.

1. Open your JEA account. Sign in through JEA Account Login.
2. Compare usage. Review the current and previous billing periods. Focus on kGal consumption, not only the total bill.
3. Check toilets and faucets. Listen for running toilets and inspect dripping fixtures.
4. Inspect irrigation equipment. Look for broken sprinkler heads, leaking irrigation valves and controllers that run more often than intended.
5. Check for unexpected water use. Pool filling, pressure washing, visiting guests or a change in occupancy can affect consumption.
6. Investigate possible leaks. If there is no obvious explanation, contact JEA and ask about meter readings or a potential billing review.

Can You Request a Water Bill Adjustment?

JEA provides a water, wastewater and irrigation adjustment request process for eligible circumstances.

JEA’s published adjustment guidance requires requests within 90 days of the billing period in question and generally limits adjustments to two within a 36-month period per residence. An application does not guarantee a credit.

Use the JEA water and sewer bill adjustment form and check the documentation requirements before applying.

Water Outages, Main Breaks and Boil-Water Advisories

Water service can be interrupted by equipment problems, main repairs, construction or other utility incidents. JEA maintains a dedicated page for water outages and boil-water advisories.

Official water notice page: JEA Water Outages and Boil Water Advisories.

What to Do if You Have No Water

1. Check more than one faucet to confirm the problem is not limited to one fixture.
2. Check whether neighboring properties also have reduced pressure or no water.
3. Visit the official JEA water advisory page for affected locations.
4. If the issue is not listed or you notice a possible main break, contact 904-665-6000.
5. Provide the full location and describe when the issue began.

What if JEA Issues a Boil-Water Advisory?

JEA explains that precautionary advisories may be issued when system pressure drops and there is a possibility that unwanted material could enter the water supply.

During an active boil-water advisory affecting your address, JEA recommends bringing water to a rolling boil for at least one minute before using it for drinking, food preparation or cooking.

Follow any additional directions in the specific advisory. Continue following the notice until JEA officially announces that it has been lifted.

After an outage or main repair, JEA may recommend flushing water lines to clear air or sediment. Follow the instructions associated with the particular incident.

Late JEA Bill? Payment Extension and Assistance Options

Unexpected expenses can make utility payments difficult. If you cannot pay the full amount by the due date, JEA offers eligible customers options to request more time or spread payments over multiple installments.

Request a Payment Extension

1. Open JEA Payment Assistance.
2. Sign in to your JEA account.
3. Choose the payment extension option.
4. Review the eligibility result and any proposed new payment date.
5. Confirm the terms if approved, then save the arrangement information.

JEA considers factors such as account history, outstanding balance and existing arrangements when evaluating requests. Approval is not automatic.

Monthly Payment Arrangements

Eligible customers may be offered an arrangement that spreads an outstanding balance across monthly installments. The installment amount is added to future bills.

If the amount owed is too large for an extension or arrangement, JEA also provides information about community assistance organizations.

Important: Ask JEA whether an approved payment arrangement prevents a scheduled disconnection and what happens if an installment is missed.

JEA also offers Neighbor to Neighbor assistance resources for qualifying customers facing temporary financial hardship.

Common Jacksonville Water Utility Problems

Frequently Asked Questions

Official Jacksonville Water Utility Resources

• JEA Official Website — water, wastewater and electric services.
• JEA Billing and Payment Options — bill payments, Guest Pay, AutoPay, fees and mailing information.
• JEA Account Login — registration and online account access.
• JEA Customer Service — phone numbers, hours and office location.
• Authorized Payment Locations — nearby payment counters and accepted methods.
• JEA Water and Sewer Rates — official tariff schedule.
• Water Outages and Advisories — notices affecting specific service addresses.
• Water Bill Adjustment Request — eligibility and application.
• JEA Payment Assistance — extensions, payment arrangements and support resources.

Information reviewed: October 23, 2026. Payment fees, utility rates, office hours and service procedures can change. Confirm important details with JEA before completing a transaction.

Independent guide: WaterUtilities.org is not affiliated with JEA or the City of Jacksonville. We provide information about utility services but do not process payments, manage accounts or handle emergency dispatch.