Mansfield Water Utility Help: Pay, Reconnect, Start Service or Track a High Bill
Use this as a fast City of Mansfield utility desk. Pick the task, use the official route, prepare the right account details, and avoid missed cut-off deadlines, wrong payment pages, extra reconnect trips, or weak leak-review proof.
Quick Action Board
| User intent | Best official route | Prepare first | Mansfield-specific answer |
|---|---|---|---|
| Pay online | City payment website | Utility account number and PIN number from your water bill. | Credit card, debit card and e-check payments reflect on the account immediately after completion. |
| Pay by phone | 877-768-8270 | Utility account number and PIN number. | Phone payments are real-time and update the account once the transaction is completed. |
| Billing / account help | 817-276-4230 | Account number, PIN, service address, bill, payment proof. | Utility Billing is the first call for billing, start service, cut-off-day questions, and reinstatement. |
| Cut-off day payment | Pay before 8 AM or call customer service after 8 AM. | Disconnect notice, amount due, payment confirmation. | City FAQ says payment before 8 AM stops disconnect; after 8 AM call 817-276-4230. |
| Water already disconnected | Reinstatement process | Paid balance, appointment window, adult with indoor access. | Someone must be present and have access to inside of home for reconnection. |
| Water/sewer emergency | Business hours: 817-276-4230; after hours: 817-473-8411 | Exact address, cross street, issue type, safety risk. | Emergencies include hydrant leak, leak at meter, no water, overflowing manhole, sewer backup, and water line break. |
| Track high usage | WaterSmart Portal | Account number from bill as registration code. | WaterSmart shows water use, alerts, comparisons, personalized saving steps, and utility updates. |
| Start service | Start New Water Service | Driver’s license; lease if renting; deposit/service fee. | Residential fee is $60 per meter; business $100 per meter; residential plus irrigation meter $110. |
Provider check: this guide is for City of Mansfield, Texas water utilities. If your bill shows Mansfield, Ohio, Mansfield, Louisiana, a private water company, HOA, apartment billing company, or another provider, follow the provider printed on your bill.
Official City of Mansfield Utility Details
Utility Billing Office
Address:
1200 E. Broad Street
Mansfield, TX 76063
Phone: 817-276-4230
Use for billing, account, start service, payment, cut-off, reinstatement and customer-service questions.
Water Utilities Contact
Chris W. Burkett Service Center
620 S. Wisteria St.
Mansfield, TX 76063
Phone: 817-276-4230
Water Quality Contact
Bud Ervin Water Treatment Plant: 817-728-3674
Utility bill/service questions: 817-276-4230
Spanish assistance: 817-276-4230.
| Official item | Exact detail | User action |
|---|---|---|
| Online pay credentials | Utility account number and PIN number are required; both are on the water bill. | Do not guess; use the bill before paying. |
| Bill cycle | Bills are rendered approximately every 30 days; meter reading is taken one week to 10 days before bill is received. | Use billing cycle map if timing seems off. |
| Bill layout | Mansfield bill has a two-part perforated format; bottom portion goes back with payment, top portion is customer record. | Keep top portion and payment confirmation. |
| Service address | Bill identifies the address receiving service. | Match service address before paying for rentals or multiple properties. |
| Due date | Listed directly on the bill. | Do not rely only on memory or prior due dates. |
| WaterSmart registration | Use your account number listed on the bill as the registration code. | Register to monitor usage, alerts and comparisons. |
Pay Mansfield Water Bill: Pick the Right Method
Utility Billing Department
1200 E. Broad St.
Mansfield, TX 76063
In person
Utility Billing inside City Hall
1200 E. Broad St.
Mansfield, TX 76063
| Payment route | Official posting detail | Use when | Avoid this mistake |
|---|---|---|---|
| Online payment | Credit card, debit card or e-check; reflects immediately once completed. | Fast routine payment or urgent posted proof. | Do not close page before saving confirmation. |
| Phone payment | 877-768-8270; real-time account update once transaction is complete. | Fast payment when you have account number and PIN. | Do not call random directory numbers; use official payment number. |
| Bank bill pay | Reflected on water account the day after payment is transmitted to the City’s banking center. | Planned payments with enough time. | Account number must be included on all payments. |
| Mail to Utility Billing Department, 1200 E. Broad St., Mansfield, TX 76063. | Normal bills with time before due date. | Do not mail near cut-off or reconnection deadline. | |
| In person | Utility Billing department inside City Hall, 1200 E. Broad St. | Payment issue, cash/check questions, proof needed. | Bring bill, ID, notice and confirmation details. |
| Bank Draft Plan | Free service. Monthly stub marked “paid by draft” arrives about 10-14 days before deduction. | You want automatic bank payment. | Keep paying manually until draft is active and shown on stub. |
Official payment links:
Cut-Off Day, Extension or Payment Problem
Urgent rule: if you are near cut-off, do not rely on mail or bank bill pay unless Utility Billing confirms it will post in time.
Water Reinstatement After Non-Payment
Request reinstatement
Call 817-276-4230.
Someone must be present at the property and have access to the inside of the home.
Business hours
Monday-Friday, 8 AM-4:30 PM.
If paying at office between 4:30 PM and 5 PM, service may be restored 6-7 PM or 7-8 PM.
Missed appointment
If staff arrive and no one is available, an additional fee is charged for each return visit until service is restored.
| Reconnect detail | Official rule / fact | What user should do |
|---|---|---|
| Someone present | Required for service connection or reconnection. | Schedule a time when an adult can provide inside access. |
| Connection windows | Morning: 10 AM-noon. Afternoon: 3 PM-5 PM. | Ask which window applies after deposit or past-due payment is made. |
| No one home | Additional $15 charge added to first bill for missed trip, and for each subsequent trip until connected. | Do not miss appointment. |
| Water limit | Meter is monitored; no more than 40 gallons will be allowed through before technician shuts off service. | Make sure fixtures are off and someone can access inside. |
| After-hours paid at office | If payment made between 4:30 PM and 5 PM, restoration may be 6-7 PM or 7-8 PM. | Confirm window with staff and stay available. |
Start, Transfer or Cancel Service
Start residential service
- Submit Residential Utilities Application.
- Provide driver’s license copy.
- If leasing, provide lease agreement copy.
- Residential fee: $60 per meter.
- Residential plus additional irrigation meter: $110.
Business service
- Submit Business Utilities Application.
- Business fee: $100 per meter.
- Call 817-276-4230 with questions.
- Prepare service address and business contact details.
Move / transfer / cancel
- Use Transfer of Service Application for moving within service area.
- Use Utility Account Service Cancellation Form for closing account.
- Prepare final date and forwarding address.
- Ask about final bill and bank draft changes.
Water or Sewer Emergency: What Counts and Who to Call
Business hours
Monday-Friday, 8 AM-5 PM:
817-276-4230
After hours
Outside normal business hours:
817-473-8411
Give exact location
Address, cross street, nearby landmark, issue type, when noticed, and whether traffic/property is affected.
| Emergency type | What to say | Safety / proof |
|---|---|---|
| Fire hydrant leak | “Hydrant is leaking at [location]. It is [spraying/flowing/seeping].” | Do not approach damaged hydrant under pressure. |
| Leak at meter | “There is water around the meter box at [address].” | Photo from safe distance; note if water is entering street/yard. |
| No water service | “No water at [address]. Neighbors [are/are not] affected.” | Check cut-off notice before reporting as service emergency. |
| Overflowing manhole | “Manhole is overflowing at [street/cross street].” | Stay away; keep children/pets away. |
| Sewer backup | “Sewer is backing up at [fixture/location]. I stopped using water.” | Avoid contact and document only if safe. |
| Water line break | “Water is flowing/bubbling at [location], started [time].” | Warn of traffic/sinkhole/property damage if present. |
High Mansfield Water Bill: Usage, Meter and Leak Review
Meter math
Mansfield meters measure usage in gallons. To calculate usage, subtract an earlier reading from the current reading.
WaterSmart
Use WaterSmart to view water use, compare with similar homes, get alerts, and see personalized saving steps.
Leak forgiveness
The City provides a Leak Forgiveness Form in online forms. Collect repair proof before submitting.
| High-bill clue | What it means | Action |
|---|---|---|
| Bill period longer than normal | Bills are approximately every 30 days, and reading occurs one week to 10 days before bill arrives. | Check read dates before disputing usage. |
| Large summer usage | Irrigation and outdoor water use can create large gallon jumps. | Use WaterSmart and watering advice; inspect zones. |
| Usage continues overnight | Possible leak, irrigation schedule, toilet, softener, pool auto-fill or outdoor line. | Check WaterSmart alerts and meter reading. |
| Leak near meter | Could be emergency if at meter or causing visible flow. | Call emergency number if urgent; document repair side if private plumbing. |
| Water quality/taste complaint | Separate from bill dispute; use water quality contact. | Call Bud Ervin Water Treatment Plant at 817-728-3674. |
WaterSmart, Watering Rules and Water Waste
Year-round watering limit
Mansfield’s plan prohibits outdoor watering with an irrigation system between 10 AM and 6 PM, year-round.
Best watering window
City page cites 3 AM-6 AM as the optimal time to water based on Texas A&M School of Irrigation guidance.
Weekly advice
Free weekly watering advice from Tarrant Regional Water District adjusts with season and local weather station data.
| Tool / rule | What it helps with | Best action |
|---|---|---|
| WaterSmart | View water use, get alerts, compare similar homes, see step-by-step saving actions. | Register with account number as registration code. |
| Watering restriction | No irrigation system watering 10 AM-6 PM, year-round. | Set controller outside banned hours. |
| Weekly watering advice | Seasonal sprinkler reminders based on local weather data. | Sign up for reminders before summer spike. |
| Water waste report | Report comments and concerns regarding water waste. | Give address, date/time, description, photo if safe. |
| K9 Leak Detection | City conservation resource for identifying leaks. | Use if suspicious usage persists after basic checks. |
Water Quality, Source Water and Taste/Odor Questions
Water source
Mansfield purchases surface water from Tarrant Regional Water District, primarily from Cedar Creek and Richland Chambers Reservoirs in the east and Lake Benbrook in the west.
Hardness
Mansfield water is described as medium hard, normally about 90-120 mg/L or roughly 5-7 grains of hardness.
Quality questions
Bud Ervin Water Treatment Plant: 817-728-3674
EPA Safe Drinking Water Hotline: 800-426-4791
| Concern | Official Mansfield detail | What to do |
|---|---|---|
| Taste / odor | Hot South Texas summer weather can cause rapid algae growth in surface reservoirs; decaying algae release taste and odor compounds. | Call water quality contact if taste/odor seems excessive or unusual. |
| Cloudy water | Often caused by air. Fill clear glass; if it clears from bottom to top after a few minutes, it is likely air. | Contact treatment plant if excessive air or concern persists. |
| Staining | Iron and manganese can cause brownish-orange staining; Mansfield uses chlorine dioxide to reduce iron and manganese. | Use water quality contact for recurring stains or color changes. |
| Water loss | From January-December 2025, Mansfield estimated 79,330,151 gallons lost, about 1.3% of total water purchased. | Helpful context for infrastructure and water-loss questions. |
| Public participation | City Council meetings are second and fourth Monday at 7 PM at City Hall, 1200 E. Broad St. | Use for decisions that may affect water quality. |
Contractor, Irrigation and Hydrant Requests
Contractor forms
City forms include fire hydrant meter inspection, monthly reading, hydrant meter rental, and contractor utility & irrigation inspection request.
Construction meter
Use construction meter guidelines before rental, monthly readings or inspections.
Call first
For contractor utility questions, start with Utility Billing / Water Utilities at 817-276-4230.
Map, Offices and Mailing Address
| Place | Address / phone | Use for |
|---|---|---|
| Utility Billing / City Hall | 1200 E. Broad Street, Mansfield, TX 76063 Phone: 817-276-4230 |
Water bill payments, account help, in-person service, start service questions, mail payments. |
| Chris W. Burkett Service Center | 620 S. Wisteria St., Mansfield, TX 76063 Phone: 817-276-4230 |
Water Utilities contact / department route. |
| Bill payment mail | Utility Billing Department, 1200 E. Broad St., Mansfield, TX 76063 | Mail water bill payment with proper account number. |
| After-hours emergency | 817-473-8411 | Water/sewer emergencies after normal business hours. |
| Water Quality | Bud Ervin Water Treatment Plant, 817-728-3674 | Taste, odor, cloudy water, water quality report questions. |
Mansfield Water Utilities FAQ
What is the Mansfield TX water utility billing phone number?
Call Utility Billing at 817-276-4230 for water bill, account, start service, cut-off, payment and reinstatement questions.
How do I pay my Mansfield water bill online?
Use the City of Mansfield online payment website. You need your utility account number and PIN number, both printed on your water bill.
What is the Mansfield water bill phone payment number?
Call 877-768-8270 to pay by phone using credit card, debit card or e-check. You need your utility account number and PIN.
Are online and phone payments immediate?
Yes. City payment-method guidance says online and phone payments update the account once the transaction is completed.
Where do I pay my Mansfield water bill in person?
Pay in person at the Utility Billing department inside City Hall, 1200 E. Broad St., Mansfield, TX 76063.
Where do I mail a Mansfield water bill payment?
Mail payment to Utility Billing Department, 1200 E. Broad St., Mansfield, TX 76063. Include the correct account number on all payments.
What if I pay on cut-off day?
City FAQ says payment before 8 AM stops disconnect. For payments made after 8 AM on cut-off day, call customer service at 817-276-4230.
How do I reconnect Mansfield water service after non-payment?
Call 817-276-4230. Someone must be present at the property and have access to the inside of the home for reconnection.
What are Mansfield water service connection times?
Connection or reconnection windows listed by the City are morning 10 AM-noon and afternoon 3 PM-5 PM. Missed appointments can add a $15 fee per return trip.
What is the after-hours Mansfield water emergency number?
For water/sewer emergencies outside normal business hours, call 817-473-8411. During normal business hours, call 817-276-4230.
What counts as a Mansfield water or sewer emergency?
The City lists fire hydrant leak, leak at the meter, no water service, overflowing manhole, sewer backup and water line break as water/sewer emergencies.
How much does new Mansfield water service cost?
City start-service guidance lists $60 per meter for residential accounts, $100 per meter for business accounts, and $110 for residential plus additional irrigation meter.
What documents do I need to start water service?
You need a copy of your driver’s license. If leasing the property, you also need a copy of the lease agreement.
How do I register for WaterSmart?
Visit the WaterSmart Portal, register using the account number listed on your water bill as the registration code, then complete the profile survey.
How do I read my Mansfield water meter?
Mansfield meters measure usage in gallons. Read the numbers left to right and subtract the previous reading from the current reading to calculate gallons used.
What are Mansfield watering restrictions?
The City’s conservation plan prohibits outdoor watering with an irrigation system between 10 AM and 6 PM year-round. The City cites 3 AM-6 AM as the optimal watering window.
Where does Mansfield drinking water come from?
Mansfield purchases surface water from Tarrant Regional Water District, primarily from Cedar Creek and Richland Chambers Reservoirs and Lake Benbrook.
Who do I call for Mansfield water quality questions?
Call the Bud Ervin Water Treatment Plant at 817-728-3674 for water quality questions. For water service or utility bill questions, call 817-276-4230.
Is this the official City of Mansfield website?
No. This is an informational guide. Confirm live balance, cut-off status, payment posting, fees, forms, water quality notices and emergency instructions with official City of Mansfield sources.
30-Second Mansfield Utility Checklist
Paying: online or 877-768-8270 → account number + PIN → real-time posting → save confirmation.
Cut-off day: pay before 8 AM to stop disconnect; after 8 AM call 817-276-4230.
Reconnection: call 817-276-4230 → someone must be present with inside access → avoid missed appointment fee.
Emergency: business hours 817-276-4230; after-hours 817-473-8411.
High bill: compare gallons → check WaterSmart → read meter → inspect irrigation/toilets → collect repair proof → use leak forgiveness route.