Mesquite Water Help Desk: Pay, Log In, Start Service, Fix a Bill or Report a Leak
For most searches, “Mesquite Water Utilities” means the City of Mesquite, Texas Utility Billing Office and Utilities Division.
Use this page to reach the right official route fast: MesquitePay, Paymentus, WaterSmart, emergency reporting, service activation, disconnect, delinquent reconnect, leak adjustment, rates, water quality, and City Hall map.
Quick Answer Board
| Searcher intent | Official route | Prepare first | Critical detail |
|---|---|---|---|
| Pay online now | Paymentus / MesquitePay portal | Account number and customer number from paper bill. | Payments before 7:00 PM CT post next day; after 7:00 PM CT post within 48 hours. |
| View bill / account lookup | Utility Billing Search | 15-digit number split into 9-digit account + 6-digit customer ID. | Example format: 123456789-000011 becomes account 123456789 and customer ID 000011. |
| Pay by phone / hear balance | 972-216-6208, option 1 | Account/customer number and payment method. | Use checking account or credit card; convenience fees may apply. |
| Billing question | 972-216-6208 | Bill, address, account number, receipt, screenshots. | Ask one exact question: payment posted, due date, high usage, reconnect, service setup, or disconnect. |
| Water main break / emergency shutoff | 972-288-7711 | Address, nearest cross street, issue type, time started. | Use for water main break, leak, leaking hydrant, leaking meter, or emergency shut off. |
| High bill / leak | WaterSmart + leak checks | Usage chart, 24-hour flow pattern, dye test result, repair proof. | Leak adjustment requires proof after repair and is limited to one per rolling 12-month period. |
| Start water service | Apply for Service | ID plus settlement statement, deed, or lease with Rental Certificate of Occupancy. | Allow 1-2 business days; applications after 3 PM process no earlier than next business day. |
| Disconnect service | Disconnect Form | Account holder name, account number, disconnect date, forwarding address, ID/tax ID. | No weekend/holiday disconnects; after 3 PM means next business day. |
Best first step: if your water is already disconnected, do not only pay online. Follow the delinquent reconnect steps and report the payment so a reconnect work order can be issued.
Official Phone, Address, Hours and Local Context
Utility Billing Office
Billing / pay by phone:
972-216-6208
Fax: 972-329-8551
Email: use the official Utility Billing email link on the City page.
City Hall payment office
757 N. Galloway Ave.
Mesquite, TX 75149
Hours: Monday-Friday, 10 a.m. to 5 p.m.
Mail payments
City of Mesquite Water Utilities
P.O. Box 850287
Mesquite, TX 75185-0287
Mail only when you have enough time before the due date or reconnect deadline.
| Local entity | Official detail | Use for |
|---|---|---|
| City of Mesquite, Texas | Dallas County city utility billing / public works service area. | Water bill, sewer bill, drainage, sanitation, solid waste, local water emergency. |
| Utility Billing Office | 757 N. Galloway Ave., Mesquite, TX 75149. | Billing questions, in-person payment, secure drop box, service forms. |
| Utilities Division | Utility services and water/sewer field support. | Water issues, sewer issues, meter service, pressure/flow concerns. |
| myMesquite Call Center | 972-288-7711. | Water emergency, main break, leaking hydrant, meter leak, emergency shut off, online report routing. |
| Solid Waste Department | 1101 E. Main St.; 972-216-6285. | Trash, recycling, bulky items, carts, collection schedule questions. |
| Police Department payment location | 777 N. Galloway Ave. | After-hours reconnect payment when water was disconnected for non-payment. |
Pay Bill, Login or Use MesquitePay
Register / autopay
Set recurring payment from bank account, card, or digital wallet.
No-fee routes
Pay in person with cash/check, mail a check, bank bill pay, or drop a check at City Hall.
| Payment method | Official detail | Best for | Common mistake |
|---|---|---|---|
| Paymentus one-time | Pay in 3 steps without registering. | Fast online payment. | Using wrong account/customer number or closing before saving confirmation. |
| Paymentus registered account | Login/register for account profile and recurring payments. | Autopay, payment method saving, digital wallet payment. | Assuming a one-time payment created autopay. |
| Phone | Call 972-216-6208 and select option 1. | Balance by phone or payment by phone. | Paying without reporting the payment if service is disconnected. |
| Cash retail location | Choose Cash in the Paymentus portal, get barcode, pay at participating stores like Kroger, Walgreens, CVS, Dollar General, Office Depot. | Cash users who cannot visit City Hall. | Going to a store without the barcode. |
| Walmart Bill Pay | Walmart MoneyCenter or Customer Service Desk; ask for WMBP same-day processing. | Customers using Walmart payment counters. | Not asking for same-day processing. |
| City of Mesquite Water Utilities, PO Box 850287, Mesquite, TX 75185-0287. | Normal bill with time before due date. | Mailing near disconnection deadline. | |
| In person | Cash, check, money order or credit card at City Hall, 757 N. Galloway Ave. | Receipt, staff help, cash/check users. | Arriving outside 10 a.m. to 5 p.m. |
| Drop box | Check or money order at the secure drop box at the 757 N. Galloway Ave. entrance to City Hall parking lot. | After-hours check/money-order drop-off. | Putting cash in the drop box. |
Convenience fee note: utility account electronic payments through PayPal, PayPal Credit, Venmo, credit, debit, and ACH are listed with a $3.75 per-payment convenience fee. Review the transaction before submitting.
Disconnected, Past Due or Reconnect Needed
Water already disconnected
- Pay the total past-due amount.
- Include the $35 reconnect amount listed by the City.
- Email Utility Billing to report payment during business hours.
- Keep faucets off before reconnect.
After-hours reconnect
- Call After Hours Service Center: 972-216-6278.
- Non-regular hours listed: Mon-Fri 5 p.m.-10 p.m.; weekends 7:30 a.m.-2:30 p.m.
- Police Department can accept payment at 777 N. Galloway Ave.
- Pay before 10 p.m. for same-day reconnect.
Open line warning
- Turn off all faucets before reconnect.
- If meter movement over 10 gallons is detected, service may stay off.
- A door note may be left.
- You may need to call in a new reconnect request.
| Reconnect item | Official detail | What to do |
|---|---|---|
| Reconnect fee | $35 total listed as $25 fee plus $10 added deposit. | Add it to the total past-due amount. |
| After-hours fee | Additional $25 after-hour reconnection fee at Police Department route. | Use only if water is disconnected and same-day after-hours reconnect is needed. |
| Payment deadline | Police Department after-hours payment must be paid before 10 p.m. for same-day reconnect. | If after 10 p.m., reconnect is issued next business day. |
| Credit cards after hours | Credit cards are not accepted at the Police Department after-hours location. | Confirm acceptable payment method before going. |
| Holiday closures | Reconnection services are not available during scheduled holiday closures. | Check holiday closures before waiting until the last minute. |
Water or Sewer Emergency: What to Report
24-hour emergency
Call: 972-288-7711
Use for water main break, leak, leaking hydrant, leaking meter, emergency shut off, or sewer issue.
Utility line locate
City water/sanitary sewer mains in alley or street right-of-way: 972-216-6278.
Call 811 before digging for gas, phone, cable and electric locates.
Online issue report
Use the myMesquite website/app for non-weekend/non-holiday online requests.
For emergencies, call instead of relying on an online request.
| Problem | Say this | Prepare |
|---|---|---|
| Water main break | “Water is flowing/bubbling at [address or cross street].” | Location, flow direction, pavement damage, time started, photos only if safe. |
| Leaking meter | “The water meter at [service address] appears to be leaking.” | Address, whether leak is in meter box or on customer side, callback number. |
| Leaking hydrant | “A fire hydrant is leaking at [street/cross street].” | Hydrant location, flow severity, road/safety risk. |
| Emergency shut off | “I need emergency water shut off at [address].” | Leak location, property access, whether inside shutoff works. |
| Sewer issue | “There is a sewer backup/overflow at [location].” | Inside/outside, fixture affected, time started, whether neighbors are affected. |
| Milky water after repair | “Water looks white or milky after nearby work.” | Let water settle in a container; if it clears, it is likely air. If it persists, call Utilities Division. |
| Low water pressure | “Pressure is low at one fixture/all fixtures.” | Clean aerator for one-fixture issue; call 972-216-6278 for whole-house pressure/flow test. |
After repair tip: if air is in the line after a main break or private repair, the City FAQ says to turn on all inside faucets for at least five minutes. Flushing toilets while water is on may also help push air out.
Start, Disconnect or Change Water Account
Start residential service
- Complete online service application.
- Provide valid state-issued ID for each owner/tenant.
- Attach settlement statement, deed, or lease agreement.
- Lease must include current Rental Certificate of Occupancy.
- Allow 1-2 business days to process.
Disconnect service
- Submit request in writing using the disconnect form.
- No date earlier than current date.
- Requests after 3 p.m. process no earlier than next business day.
- No weekend or holiday disconnects.
- Forwarding address is required.
Account holder name change
- Legal name change.
- Change due to deed/lease update.
- Second responsible person added.
- Deceased holder and legal transfer.
- Documentation and ID are required.
| Customer type | Requirement | Deposit / note |
|---|---|---|
| New residential customer | Online application, ID, settlement/deed/lease with rental certificate if leasing. | Minimum $100 deposit applied to first billing. |
| Returning residential customer | Delinquent balances must be paid in full before submitting application. | Deposit same as previous disconnected address, but not less than $100. |
| Commercial customer | Commercial service application online or in person. | Deposit equals average 3-month bill at service location; call 972-216-6208. |
| Fire hydrant meter | Fire hydrant meter contract/application. | $4,000 deposit due at application. |
High Water Bill: WaterSmart, Leak Adjustment and Meter Clues
WaterSmart
Free for Mesquite water customers. Shows hourly usage, notifications, and usage tips.
24-hour flow
Continuous use all day may point to toilet, faucet, fixture, irrigation, or property leak.
Dye test
Drop 5-6 dark food coloring drops into toilet tank. Wait 30 minutes. Color in bowl = likely flapper leak.
Leak adjustment
Submit only after repair. Attach plumber receipt or supply receipt if self-repaired.
| High-bill clue | What it may mean | Action |
|---|---|---|
| Usage every hour for 24 hours | Toilet, faucet, fixture or hidden leak. | Check WaterSmart hourly usage, then test toilets and fixtures. |
| Spikes at same hours | Irrigation schedule or sprinkler issue. | Compare WaterSmart times with irrigation controller. |
| Color appears in toilet bowl after dye test | Flapper valve leak. | Repair flapper, then save receipt/proof. |
| Water main repair nearby | City FAQ says main/service repair does not count on your meter unless water passes through your meter. | Still review meter usage and call 972-216-6208 if bill looks wrong. |
| Low pressure throughout home | Possible service/flow issue or older galvanized pipe restriction. | Call Utilities Division at 972-216-6278 for pressure/flow test at meter location. |
| Milky water | Air introduced through pumping or recent repair. | Let a container settle. If it clears, it is air; if it persists, call Utilities Division. |
Leak adjustment rule: the City says one leak adjustment may be granted per account in a rolling 12-month period. Approved requests adjust 50% of above-average use on one bill only and may take a full billing cycle to process.
Bill Calculation, Rates, Trash and Drainage
Base bill
City FAQ says the base bill includes 1,000 gallons of water and sewer service.
Usage unit
Understanding Your Bill says Mesquite bills customers for each 100 gallons of water used.
Due date
Due date is determined by billing cycle, shown on the bill, and cannot be changed.
| Bill item | Official detail | User note |
|---|---|---|
| Water | Base includes first 1,000 gallons; use over 1,000 gallons is tiered. | Check usage and tier before assuming an error. |
| Sewer | Monthly sewer based on water consumption; residential sewer charges capped at 8,000 gallons. | Sewer FAQ lists minimum bill of $18.96 including first 1,000 gallons and $7.45 per 1,000 gallons over that. |
| Trash | Rate page example lists sanitation fee $26.25. | Trash is part of total utility bill, not a separate water-use item. |
| Trash tax | Rate page example lists related sales tax $2.17. | Appears with solid waste charges. |
| Drainage | Rate page example lists drainage fee $6.00. | Added along with water/sewer/trash charges. |
| Trash + drainage total | Example total: $34.42. | Useful when explaining why a bill is more than water/sewer usage. |
| Duplex, apartment, commercial | City says these accounts are calculated differently than residential accounts. | Call 972-216-6208 for account-specific calculation. |
Water Restrictions, Conservation and Irrigation
Current rule
Current restrictions limit watering of lawns and landscapes to twice per week.
Summer rule
April 1-October 31: sprinkler/irrigation systems must be limited to no more than two days per week.
Time block
Lawn irrigation should be prohibited from 10 a.m. to 6 p.m.
| Outdoor water issue | What to do | Why it matters |
|---|---|---|
| New lawn or landscape | Request a temporary variance. | Approved variance may allow extra watering up to 30 days from new installation date. |
| Variance request | Call 972-216-8111 or email jraphael@cityofmesquite.com. | Use before over-watering, not after a violation. |
| Summer high bill | Check WaterSmart for repeated irrigation spikes. | Regular same-hour spikes may show sprinkler schedule usage. |
| Manual mode | Use manual mode only as needed. | Reduces unnecessary outdoor use and surprise bills. |
Water Quality, Taste, Odor and Pressure
Annual report
The City provides an Annual Water Quality Report, also called the Consumer Confidence Report.
Water source / treatment
City FAQ references NTMWD treatment and fluoride added during treatment.
Utility field help
Pressure/flow issue at meter: 972-216-6278.
| Concern | Fast answer | Action |
|---|---|---|
| Need official water quality report | Use the City’s Annual Water Quality Report page. | Open English/Spanish report from cityofmesquite.com/waterqualityreport. |
| Milky water | Often air from pumping or recent repair; if it clears after settling, it is likely air. | If condition persists, call Utilities Division at 972-216-6278. |
| Air/noise after water was off | Air can enter the line after repair. | Run all inside faucets at least five minutes; flush toilets while water is on. |
| Low pressure in one fixture | Likely blocked aerator screen/mineral buildup. | Remove, clean, or replace aerator. |
| Low pressure throughout house | Could involve service/flow or old galvanized piping. | Call 972-216-6278 for pressure/flow test at meter location. |
| Taste/odor seasonality | City links annual chlorine maintenance, system flushing, and seasonal algal bloom resources. | Check official Water page and report persistent issues. |
Sewer, Grease, Trash and Recycling Questions
Sewer backup prevention
City warns sewer backup on homeowner property can cost $500-$10,000 and is the owner’s responsibility.
Grease and wipes
Do not send grease, grit, wipes or clogging material into the sewer line.
Solid Waste
Phone: 972-216-6285
Address: 1101 E. Main St.
| Service | Official detail | User action |
|---|---|---|
| Garbage | Collected twice per week. | Check schedule/map and set out by listed time. |
| Recycling | Picked up once per week. | Use correct recycling items. |
| Limbs/leaves/grass | Picked up every Wednesday from regular garbage collection location. | Place out by 7:30 a.m. on collection day. |
| Residential Solid Waste hours | Monday-Friday, 7:30 a.m.-4:30 p.m. | Call 972-216-6285 for residential trash/recycling concerns. |
| Convenience Center | 3550 Lawson Rd., adjacent to compost facility; Mesquite residents only. | Use for accepted resident-generated disposal items. |
| Sewer main issue | Call 24-hour emergency service. | Call 972-288-7711 for urgent sewer issue. |
Payment Assistance and Struggling-to-Pay Options
Call Utility Billing
For payment options or water-bill questions, call 972-216-6208.
Before cutoff
Do not wait for disconnection. Ask about available options before the due date or reconnect stage.
Google Map: Utility Billing Office and City Hall
| Place | Address | Use for |
|---|---|---|
| Utility Billing Office / City Hall | 757 N. Galloway Ave., Mesquite, TX 75149 | In-person payment, billing help, secure drop box, Utility Billing Office. |
| George A. Venner Sr. Municipal Center | 1515 N. Galloway Ave., Mesquite, TX 75149 | Municipal Center / city administration context. |
| Mesquite Police Department | 777 N. Galloway Ave., Mesquite, TX 75149 | After-hours reconnect payment route when water was disconnected for non-payment. |
| Solid Waste Department | 1101 E. Main St., Mesquite, TX 75149 | Residential solid waste and recycling service questions. |
| Citizens Convenience and Recycling Center | 3550 Lawson Rd., Mesquite, TX 75181/75149 area | Resident disposal/recycling facility adjacent to compost facility. |
| Payment mailing address | P.O. Box 850287, Mesquite, TX 75185-0287 | Mail water utility payments. |
Mesquite Water Utilities FAQ
What is the Mesquite Water Utilities phone number?
For billing questions or pay-by-phone, call 972-216-6208. For a water line break, sewer emergency, leaking hydrant, leaking meter or emergency water shut off, call 972-288-7711.
Where is the Mesquite Utility Billing Office?
The Utility Billing Office is at Mesquite City Hall, 757 N. Galloway Ave., Mesquite, TX 75149. Regular in-person hours are Monday through Friday, 10 a.m. to 5 p.m.
How do I pay my Mesquite water bill online?
Use the MesquitePay / Paymentus portal at ipn.paymentus.com/cp/msqu. One-time payment needs your account number and customer number from your paper bill.
How do I view my Mesquite utility bill online?
Use the Utility Billing Search page. The City’s online billing page explains that a 15-digit number should be split into the first 9 digits as account number and final 6 digits as customer ID.
What payment methods does Mesquite accept?
The Utility Billing Office accepts Visa, Mastercard, Discover, American Express, checking/debit account, digital wallet options including Apple Pay, PayPal, PayPal Credit, Google Pay and Venmo, plus cash.
Is there a MesquitePay convenience fee?
Yes. The City FAQ lists a $3.75 per-payment convenience fee for utility account PayPal, PayPal Credit, Venmo, credit, debit and ACH payments.
How do I avoid online payment convenience fees?
The City lists no-fee options such as paying in person by cash/check, mailing a check, using bank online bill pay if your bank does not charge, or dropping a check in the City Hall drop box.
What do I do if my water was disconnected?
Pay the total past-due amount plus the listed reconnect amount, then report the payment so a reconnect work order can be issued. For after-hours reconnect, call 972-216-6278 or use the Police Department route before 10 p.m. if eligible.
How do I start water service in Mesquite?
Residential customers must apply online, provide valid state-issued ID, and provide a settlement statement, deed, or lease agreement with a current Rental Certificate of Occupancy. Allow 1-2 business days for processing.
How do I disconnect water service?
Use the written disconnect form. Requests received after 3 p.m. are not completed earlier than the next business day, and the form notes that the City does not disconnect on weekends or holidays.
What should I do if my Mesquite water bill seems high?
Use WaterSmart to check hourly usage. Continuous 24-hour use may point to a leak. Test toilets with dye or dark food coloring, check irrigation schedules, and call 972-216-6208 if you need help understanding meter data.
Does Mesquite grant leak adjustments?
Yes, after a repaired leak. Proof of repair is required, only one adjustment per account may be granted in a rolling 12-month period, and approved requests adjust 50% of above-average water use on one bill only.
Can I change my water bill due date?
No. The City FAQ says due dates are determined by billing cycle, assigned by location in the city, and cannot be changed.
Where can I get Mesquite’s water quality report?
Use the Annual Water Quality Report page on the City of Mesquite website. The report is also known as the Consumer Confidence Report.
What are Mesquite’s current watering restrictions?
Current restrictions limit watering of lawns and landscapes to twice per week. From April 1 through October 31, spray irrigation should be limited to no more than two days per week and lawn irrigation should not occur from 10 a.m. to 6 p.m.
30-Second Mesquite Water Checklist
Pay: MesquitePay / Paymentus for online payment; 972-216-6208 option 1 for phone payment.
Call: 972-216-6208 for billing; 972-288-7711 for water/sewer emergency; 972-216-6278 for Utility Division/after-hours reconnect support.
Visit: Utility Billing Office, 757 N. Galloway Ave., Monday-Friday, 10 a.m.-5 p.m.
Reconnect: pay total past-due amount plus reconnect charge, report payment, keep faucets off, and know after-hours rules.
High bill: check WaterSmart hourly usage, toilet dye test, irrigation spikes, repair proof, then request leak adjustment only after repair.