Michigan • Water & Sewer Utility Directory • 2026
Find Your Michigan Water Provider, Pay a Bill & Get Utility Assistance
Looking for a Michigan water utility payment website, account login or customer service number? Water and sewer bills are usually handled by your local city, township, village or utility authority—not one statewide water company.
Use the official provider links below to pay bills, start service, understand charges or request help with an overdue balance. Michigan also offers water affordability assistance to eligible households.
Michigan Water Utilities: Official City Payment Links and Phone Numbers
These are official city and utility websites. Select the location that serves your property, then follow its current water or sewer billing instructions.
| City / Provider | Official Payment Information | Customer Service |
|---|---|---|
| Detroit DWSD |
Detroit Water Bill Pay | 313-267-8000 |
| Grand Rapids Grand Rapids Water System |
Grand Rapids Bill Pay | 616-456-3000 / 311 |
| Ann Arbor Ann Arbor Water |
Ann Arbor Water Payments | 734-794-6333 |
| Lansing Board of Water & Light |
Lansing BWL Bill Pay | Phone payment: 517-702-7001 |
| Flint City of Flint |
Flint Water Bill Pay | 810-766-7015 |
| Kalamazoo City Utilities |
Kalamazoo Water Bill Pay | 269-337-8000 / 311 |
Detroit Water and Sewerage Department
Provider: Detroit Water and Sewerage Department (DWSD)
Phone: 313-267-8000
Detroit customers can use the official DWSD customer portal to view bills, schedule payments, enroll in AutoPay, request payment arrangements and track water consumption.
- Open the DWSD Customer Portal instructions.
- Choose the account registration or sign-in option.
- Enter the requested customer and account details.
- Review your balance and available payment methods.
- Save your payment confirmation.
Detroit also provides payment kiosks and an automated phone payment option. The official city website identifies more than 50 no-fee kiosks in and around Detroit.
Payment by phone: 313-267-8000.
Mail: Board of Water Commissioners, Detroit Water and Sewerage Department, PO Box 554899, Detroit, MI 48255-4899.
Grand Rapids Water and Sewer Services
Customer service: 616-456-3000 or 311 within city limits.
Grand Rapids uses GR PayIt for water and sewer payments. The city states that water bill payments through GR PayIt have no added processing fee.
Important 2026 portal change: Grand Rapids changed its bill display system in March 2026. Different portals now serve different billing needs.
| What You Need | Correct Platform |
|---|---|
| Pay bills, check balance, AutoPay | GR PayIt |
| View bills issued after March 27, 2026 | InfoSend |
| View bills issued on or before March 27, 2026 | eServices, available through March 2027 |
For GR PayIt registration, the city instructs customers to use the numeric part of the account number without the WS prefix. InfoSend registration requires the full account number with the WS prefix.
Grand Rapids account login and portal instructions
Ann Arbor Water Utility
Customer service: 734-794-6333
Automated phone payment: 844-395-2242
Ann Arbor offers online one-time payments without registration. Registered customers can save payment methods, receive paperless bills and set up recurring payments.
- Visit the official Ann Arbor payment page.
- Select the online payment option.
- Enter the account information requested.
- Review the outstanding balance.
- Complete payment and save your receipt.
For online registration, the city requires the customer number (last six digits of the account number) and the last name on the account.
Office: 301 E. Huron Street, Ann Arbor, MI 48104.
Payment by phone: 844-395-2242. The city states there is no charge for phone payments.
Local tip: Ann Arbor provides the AquaHawk water consumption tool, which can send alerts about unusual water usage. It can be useful for detecting leaks before a quarterly bill arrives.
Lansing Board of Water & Light
Official website: Lansing BWL
Automated payment: 517-702-7001
Water emergency: 517-702-6490
Lansing Board of Water & Light supplies water and other utility services within its service area. Customers can pay online, use AutoPay, pay by phone or mail payments.
For automated phone payments, have your eight-digit BWL account number and billing ZIP code ready. The payment system also requests the applicable bank or card information.
Mailing address:
Lansing Board of Water & Light
PO Box 30085
Lansing, MI 48909-7585
Official Lansing BWL payment instructions
Flint Water Utility Billing
Customer Service Center: 810-766-7015
Office: 1101 S. Saginaw Street, Room 102, Flint, MI 48502.
Flint customers can access the city’s official online water bill payment page. The city provides special instructions for accounts with shutoff notices.
- Visit Flint’s official water payment page.
- Follow the linked payment portal instructions.
- Enter the requested account details.
- Verify your current amount due.
- Complete payment and retain confirmation.
Cash payments for restoring service can be made at the Customer Service Center on S. Saginaw Street.
Kalamazoo Water and Sewer Utility
Customer service: 269-337-8000 or 311
Phone payment: 866-273-5523
Email: utilities@kalamazoocity.org
Kalamazoo uses BS&A Online for utility payment and account lookup. Customers can search for a water account using an account number, name, property address or parcel number.
- Open the Kalamazoo Water Bill Pay page.
- Choose the BS&A Online payment link.
- Find the account and review the amount due.
- Enter the payment amount and select Make Payment.
- Review checkout details and payment fees.
- Submit payment and save confirmation.
Published processing fees: 2.8% for credit/debit payments (minimum $1.50) and $0.85 for electronic checks. These fees apply to relevant online, telephone and in-person processed payments.
The city also provides a free automatic ACH payment enrollment option.
City Treasurer: 241 W. South Street, Kalamazoo, MI 49007.
How to Find Your Michigan Water Utility by Address
If you just moved or do not know which company supplies your property, follow this process before opening a payment account.
- Check your last water or sewer bill. Look for the billing agency’s legal name, account number and service address.
- Ask your city or township treasurer. Many Michigan municipal governments provide water billing through their treasury or public works department.
- Verify whether the home uses a private well. Properties outside municipal water service areas may rely on private wells and have no recurring city water consumption bill.
- Confirm the sewer provider separately. Some properties have one provider for drinking water and another for wastewater.
- Use Michigan EGLE guidance. The state explains how to identify whether drinking water comes from a public system or private well.
Michigan EGLE: How Water Gets to Your Home
How to Pay a Michigan Water Bill Online: General Steps
The exact payment interface varies, but most municipal water portals follow a similar process.
- Identify the provider. Use the municipality or utility name printed on your bill.
- Open the provider’s official website. Start with a verified government or utility link, not an unfamiliar payment advertisement.
- Select Water Billing or Utility Payments. The payment link may be under Finance, Treasury, Public Works or Customer Service.
- Choose guest payment or registered login. A guest payment is often simpler for one-time transactions.
- Enter your account information. Use the account number, property address or customer identifier requested by the portal.
- Review the balance and fees. Confirm any card or e-check charge before paying.
- Save your receipt. Keep a confirmation number until the payment appears on the account.
Michigan Water Rates, Sewer Charges and Billing Frequency
There is no single statewide residential water rate in Michigan. Rates are set by the applicable city, utility or water and sewer authority.
Even within the same county, two homes may have different total water bills because they belong to different water districts or sewer systems.
| Bill Item | What It Means | What to Check |
|---|---|---|
| Water consumption | Charge based on metered water use. | Gallons, CCF or other billing units and the applicable rate tier. |
| Water base charge | Fixed charge associated with service availability. | Meter size and billing period. |
| Sewer charge | Wastewater collection and treatment. | Whether based on measured water use, a separate meter or local averaging rule. |
| Stormwater | Drainage infrastructure and runoff management. | Whether billed separately from water and sewer. |
| Previous balance | Unpaid amount from an earlier period. | Last payment, posting date and any late charges. |
| Miscellaneous fees | Deposits, service activation, returned payments or other authorized fees. | Published local rate schedule. |
How to Compare Bills From Different Cities
Do not compare only the total amount. Some Michigan customers are billed monthly, while Ann Arbor and many Grand Rapids residential customers are billed quarterly.
For a fair usage comparison, divide the water consumption by the number of days in the billing period. This helps show whether you are using more water each day.
Examples of 2026 Local Rate Information
Ann Arbor publishes residential water consumption rates effective July 1, 2026, beginning at $2.86 per CCF for the first residential tier, with higher rates in subsequent usage tiers for applicable accounts. Its standard smaller residential meter customer charge is $33.75 per quarter.
Detroit separately publishes water, sewerage and drainage rates effective July 1, 2026. These should be checked on the official DWSD billing page, rather than applying Ann Arbor or another city’s rate.
Michigan Water Bill Assistance in 2026: Up to $3,000 for Eligible Households
If you are behind on your water bill or facing shutoff, Michigan has a statewide Water Assistance Program administered through the Michigan Department of Health and Human Services (MDHHS) and participating Community Action Agencies.
Eligible households may receive up to $3,000 per fiscal year for water and wastewater assistance, subject to funding and program rules.
What the Program Can Help With
- Past-due water or wastewater bills.
- Restoration of disconnected residential service.
- Preventing additional water billing arrears.
- Reasonable affordability plans based on a household’s ability to pay.
Who May Qualify?
The official program identifies residential metered water or wastewater account holders who meet applicable income or benefit conditions.
General eligibility includes income below 200% of the federal poverty level and/or participation in specified assistance programs, including SNAP, TANF, State Emergency Relief, SSI, WIC or qualifying weatherization assistance.
Being eligible does not guarantee a specific award. The program reviews household circumstances, provider information and available funding.
How to Apply for Michigan Water Assistance
- Open the official program page: MDHHS Water Assistance Program.
- Find your county. Use the statewide agency dashboard and select the organization administering assistance in your county.
- Prepare your documents. Have a recent utility statement, service address, household information and any required income or benefit verification ready.
- Contact the listed agency. Ask about eligibility, application submission and available funding.
- Provide any disconnection notice. If service is already disconnected or facing shutoff, explain the deadline clearly.
- Follow up on the application. Ask whether the agency needs additional documents or whether your utility account requires a separate payment arrangement.
The program’s published funding authority runs through September 30, 2031, unless available funds are exhausted earlier.
Find Michigan 211 Water and Sewer Assistance
Local Assistance: Detroit and Ann Arbor
Detroit: DWSD provides information about water affordability, payment support and possible plumbing repair assistance. Call 313-267-8000 to discuss your account.
Ann Arbor: The city asks customers who need a payment delay to call 734-794-6333. Washtenaw County residents can also explore Barrier Busters assistance resources.
Starting, Stopping or Transferring Water Service in Michigan
When moving, contact the utility that serves the property rather than a statewide agency. The required process may differ for homeowners, tenants, landlords and commercial accounts.
Starting Service
- Identify the local utility using your address or property documents.
- Open its official start/stop service page or call Utility Billing.
- Provide the service address and requested starting date.
- Prepare identification, ownership or lease information if required.
- Ask about deposits, activation fees and any scheduled meter reading.
- Confirm the account is active before moving into the property.
Stopping or Transferring Service
- Contact your current provider before the move-out date.
- Provide the existing account number and service address.
- Request a final meter reading or account closing date.
- Give a forwarding address for the final bill.
- Ask whether any deposit will be refunded or applied to the final balance.
- Keep proof of the service cancellation or transfer.
In some Michigan cities, water charges remain connected to property ownership rather than a tenant-managed account. If you are renting, confirm with both the landlord and utility who is responsible for billing and account changes.
Michigan Water Quality Reports, Lead Pipes and Private Wells
The Michigan Department of Environment, Great Lakes, and Energy (EGLE) regulates public drinking-water supplies under state and federal drinking-water requirements.
Michigan has approximately 1,400 regulated community water supplies. The state also has many homes served by private wells.
How to Find Your Annual Drinking Water Quality Report
- Check the name of the public water supplier on your utility bill.
- Visit the provider’s official website.
- Find the Water Quality Report or Consumer Confidence Report (CCR) section.
- Select the report for your water system and reporting year.
- Review the detected contaminants, drinking-water sources, test results and any violations.
- Contact your supplier if the report for your address is unavailable.
Community water systems must provide an annual Consumer Confidence Report. EGLE explains that these reports provide drinking-water quality information, test results and relevant health-risk context.
EGLE Public Water Supplies and Water Quality Reports
Michigan Lead Service Line Rules
Michigan has additional rules covering lead and copper in public water systems. The updated drinking-water rules effective in January 2025 lowered the lead action level to 12 parts per billion and require water systems to maintain service-line material inventories and replace lead service lines under applicable requirements.
If you are unsure whether the pipe serving your home contains lead:
- Check your water utility’s lead service line inventory or customer information page.
- Contact the utility and ask what material is recorded for your service line.
- Ask whether the public and private portions of the line have been inspected.
- Review replacement-program eligibility and property-access requirements.
- Use an appropriately certified laboratory if you need water testing.
Michigan EGLE Lead and Copper Regulatory Guidance
What If Your Home Has a Private Well?
Private well owners usually do not receive a municipal water consumption bill. They are responsible for maintaining the well and arranging appropriate water testing.
Contact your county or district health department for well-water testing guidance, especially after flooding, plumbing work, changes in taste or odor, or a suspected contamination event.
Common Michigan Water Utility Problems and What to Do
Water Bill Higher Than Expected
First check whether the statement covers one month or three months. A quarterly bill can appear much larger than a monthly bill even when daily water use is similar.
Then inspect toilets, faucets, irrigation lines, water softeners and other plumbing. Compare the meter readings, billing period and current water-use figures with previous statements.
If a leak caused the increase, ask your provider whether a residential leak-adjustment program is available. Grand Rapids and Ann Arbor publish information about qualifying water leak credits or adjustments.
Payment Not Showing in Your Account
Check your transaction confirmation and payment date. Ask the provider whether the payment is still processing. If you used a third-party bank bill-pay service, verify whether the payment was sent electronically or by mailed check.
Avoid making a duplicate payment until the first transaction has been traced.
Water Service Disconnected
- Contact the water provider’s customer service department.
- Ask for the exact overdue balance and restoration amount.
- Confirm which payment methods are accepted for reconnection.
- Pay the required amount and retain confirmation.
- Tell the utility the payment has been made if the provider requires notification.
- Ask when service is expected to be restored.
If you cannot afford the amount, ask about payment arrangements and the MDHHS Water Assistance Program before the next deadline.
Boil Water Advisory or Low Water Pressure
Report a local water-pressure problem, main break or sewer backup directly to the provider serving your address.
A boil-water advisory may apply only to certain streets or neighborhoods. Follow the affected utility’s official instructions and continue doing so until the utility announces the notice has ended.
Do not assume another Michigan city’s advisory applies to your property.
Received a Suspicious Payment Text or Phone Call?
Kalamazoo and other Michigan utilities warn about unsolicited requests for financial details. If someone threatens immediate disconnection and demands payment through an unfamiliar link, gift card or other unusual method, do not provide account information.
Open the provider’s official website yourself or call the number printed on your bill to verify the claim.
Michigan Water Utilities Frequently Asked Questions
Does Michigan have one statewide water utility company?
No. Water and sewer service is primarily provided through local cities, townships, villages and utility authorities. Billing portals and rates vary by provider.
How do I find my Michigan water provider?
Check your utility bill, ask your city or township treasurer, or contact the local public works department. Properties with private wells may not have municipal water bills.
Where can I pay my Michigan water bill online?
Use the official payment website of the utility shown on your bill. Detroit, Grand Rapids, Flint, Lansing, Ann Arbor and Kalamazoo have separate payment systems.
Can I pay my Michigan water bill without creating an account?
Some municipal utilities offer guest or one-time payments. Ann Arbor specifically provides online payments without registration. Check your provider’s payment options.
What is the Michigan Water Assistance Program?
It is an MDHHS-administered program that helps eligible residential households with water and wastewater bills, arrears, disconnection prevention and service restoration.
How much water bill assistance can a Michigan household receive?
The state’s published program allows up to $3,000 in assistance per fiscal year for eligible households, subject to eligibility and available funds.
How do I apply for Michigan water bill help?
Open the MDHHS Water Assistance Program page, find the Community Action Agency serving your county, and follow its application process. Dial 211 if your county is not listed.
Are Michigan water rates the same everywhere?
No. Water consumption rates, fixed charges, sewer rates, deposits and processing fees depend on the local utility and approved schedule.
Who should I contact for a Michigan water main break?
Contact the emergency or after-hours number of your local water utility or public works department. There is no single statewide dispatch number for municipal water main breaks.
Where can I check my Michigan drinking-water quality?
Request the annual Consumer Confidence Report from your public water supplier or review Michigan EGLE’s drinking-water resources. Private well owners can contact their local health department.
Does Michigan require lead service line replacement?
Michigan’s updated Lead and Copper Rule includes service-line inventory, replacement and monitoring obligations for public water suppliers. Ask your provider about the status of the line serving your property.
Can a Michigan utility shut off water for unpaid bills?
Disconnection procedures depend on the local provider and applicable rules. Contact the utility promptly if you receive a notice, and ask about payment arrangements or water assistance.
Official Michigan Water Utility Resources
- Michigan MDHHS Water Assistance Program
- Michigan 211 Water and Sewer Assistance
- Michigan EGLE Drinking Water Information
- Michigan Public Water Supply FAQs
- Detroit DWSD Billing
- Grand Rapids Water and Sewer Billing
- Ann Arbor Water Bill Payment
- Lansing Board of Water & Light Bill Pay
- City of Flint Water Bill Pay
- Kalamazoo Water and Sewer Payments
Official Michigan state and city information reviewed October 24, 2026. Local rates, assistance funding, payment portal procedures and service conditions may change. Confirm current details with the relevant provider.