New Mexico Water Utility Help Desk: Find Your Provider, Pay Safely, Get Help Fast
New Mexico water service is not handled by one statewide bill office. Your provider may be a city utility, county authority, private regulated water company, mutual domestic association, or small community water system.
Use this guide to identify the right provider, pay through the correct portal, call the right number, report leaks or outages, check drinking-water compliance, avoid scams, and prepare before asking for billing help.
Start Here: What Are You Trying to Do?
| Searcher need | Best action | Have ready | Do not miss |
|---|---|---|---|
| “Pay my NM water bill” | Find the exact provider on your bill, then use that provider’s official pay page. | Account number, service address, balance, due date, payment method. | New Mexico has many different providers; one portal will not work statewide. |
| “Who is my water provider?” | Check your bill, lease, closing packet, city website, county GIS/assessor info, or NMED Drinking Water Watch. | Street address, subdivision, city, county, water system name if known. | Rural areas may use MDWCA, co-op, private well, or small public water system. |
| Past-due / shutoff notice | Call the provider before paying and ask which method protects service today. | Notice, account number, amount due, payment proof, hardship details. | Bank bill pay and mail may post too slowly near disconnection. |
| Water quality concern | Check the provider’s Consumer Confidence Report and NMED Drinking Water Watch. | Water system name, county, city, color/odor/taste notes, time started. | For illness, active contamination notice, or boil-water alert, follow official instructions immediately. |
| Billing complaint | First contact the provider. For PRC-regulated private utilities, contact NMPRC Consumer Relations. | Bill copies, dates, screenshots, call notes, requested resolution. | Municipal utilities and private PRC-regulated utilities may have different complaint paths. |
| Fence, tree, irrigation, trenching | Call NM811 before digging. | Address, work area, start date, contractor if any. | NM811 says call at least two business days before digging. |
Plain-English rule: Do not search only “NM water bill pay.” Search your provider name plus “official pay bill,” or use the payment URL printed on your latest bill.
Provider Finder: Match Your New Mexico Address to the Right Utility
Use this if the searcher only knows “NM water utility” but not the actual provider.
1. Look at bill name
The provider name on the bill is the safest starting point. It may be a city, authority, private water company, MDWCA, HOA, or landlord billing office.
2. Use service address
Search the city or county utility page for your address. Municipal providers often bill water, wastewater, trash, stormwater, or gas together.
3. Check NMED
NMED Drinking Water Watch can show public water system details, county, principal city, status, compliance schedules, and contacts for many systems.
4. Check NMPRC
For private regulated water companies, NMPRC company pages show contact information, service areas, tariffs, rates, and annual reports.
Official lookup routes:
Major New Mexico Water Providers, Payment Links and Numbers
This is not every water system in New Mexico. It covers high-search providers and gives users the exact direction to verify their own account.
| Provider | Locality / districts | Pay / account route | Customer service / emergency | Address / mail detail |
|---|---|---|---|---|
| Albuquerque Bernalillo County Water Utility Authority | Albuquerque and Bernalillo County service area. | Ways to pay: bank draft, online Guest Pay/profile, phone, mail, curbside dropbox, walk-in, Western Union. | 505-842-WATR / 505-842-9287. Option 0 billing, Option 1 24/7 water/sewer emergency, Option 2 phone payment. | Customer Service: 1441 Mission Ave NE, Albuquerque, NM 87107. Mail payments: ABCWUA, PO Box 27226, Albuquerque NM 87125. |
| New Mexico Water Service | Rio Communities, Rio del Oro, Meadow Lake, Hi Mesa, Indian Hills, Squaw Valley, Elephant Butte, Sandia Knolls, Juan Tomas, Cypress Gardens, Morningstar. | Payment options: online portal, one-time pay, autopay, phone, mail, Walmart Bill Pay, some customer centers. | Main customer centers: 505-864-2218. Phone pay listed at 888-598-9825. | Rio Communities: 401 Horner St, Rio Communities, NM 87002. Mail payment: PO Box 245, Elephant Butte, NM 87935. |
| EPCOR New Mexico | Clovis, Edgewood and Thunder Mountain districts. | Pay bill: online account system, autopay, bank, phone, mail. | 1-800-383-0834 for customer service and emergencies. Customer service hours: Mon-Fri 8am-7pm, Sat 8am-4:30pm. | Bill payments: EPCOR NM, PO Box 37783, Boone, IA 50037-0783. Correspondence: 1005 N. Norris St, Clovis, NM 88101-6372. |
| City of Las Cruces Utilities | Las Cruces municipal utilities: water, gas, wastewater, solid waste and billing support. | Pay utility bill; UtilityHawk portal for usage/bill tools; phone pay by calling 575-541-2111 and pressing 4. | Customer Central: 575-541-2111 / TTY 711. City general phone: 575-541-2000. | 700 N. Main Street, Las Cruces, NM 88001. In-person payment Mon-Fri 8am-5pm; drop box near cashier windows / after-hours drop box by library. |
| City of Santa Fe Utility Billing / Public Utilities | Santa Fe city water, sewer, refuse and stormwater billing. | Utility Billing Division; official page links to Pay My Bill Online, Start/Stop Services and EyeOnWater. | Utility Customer Service: 505-955-4333. Water line breaks: 505-955-4333 press 3. Sewer backup/overflow: 505-955-4650 or after hours 505-955-4666. | City Hall: 200 Lincoln Avenue, Santa Fe, NM 87501. Mailing: City of Santa Fe, PO Box 909, Santa Fe, NM 87504-0909. |
| City of Rio Rancho Utilities | Rio Rancho water, wastewater and recycled water utility services. | Pay Water Bill: online portal, phone, in person, mail, drop box, retail code options. | Phone payment: 505-891-5211. Utility Service Specialist: 505-891-5020. After-hours/weekends: press 2 to report water service issues. | 3200 Civic Center Circle NE, Rio Rancho, NM 87144. In-person payments first floor City Hall, 10am-3pm Mon-Fri. Lockbox: PO Box 209053, Dallas, TX 75320-9053. |
| City of Roswell Water Billing | Roswell municipal water billing and meter service. | Customer Service / Water Billing; online self-pay and recurring system via Munis Citizen Self Service. | Utility Billing: 575-624-6711. Meter problems / leak around new meter: Central Control 575-347-5421. | 415 N Richardson Ave, Roswell, NM 88201. Mailing: PO Box 1838, Roswell, NM 88202. Hours Mon-Fri 8:30am-4pm. |
| City of Gallup Customer Care | Gallup utility customer care and billing. | Billing and Payment: mail, online, phone, counter, cash/money order at City Hall counter. | Customer Care: 505-863-1201. Pay by phone: 505-726-4218. Utility Dispatch during business hours: 505-863-1200. | Customer Care / billing contact page lists 110 West Aztec Avenue, Gallup, NM 87301; billing counter at City Hall. |
| City of Hobbs Water Office | Hobbs water billing and utility emergencies. | Water Office: office, drive-through, night depository, automatic bank draft, phone, website, mail. | Billing / pay by phone: 575-397-9216. After-hour utility emergencies: 575-370-1519. | City of Hobbs Water Office; phone hours Mon-Thu 8am-6pm, Fri 8am-noon excluding major holidays. |
| City of Farmington Customer Service | Farmington utilities, bill payment, arrangements and utility assistance referrals. | Customer Service; IVR available 24/7 by calling 505-599-1353. | Customer Service: 505-599-1353. Assistance references: ECHO 505-325-7466 and LIHEAP 505-566-9600. | Bill payment: 101 N. Browning Parkway, Farmington, NM 87401. Mail payments: PO Box 209569, Dallas, TX 75320-9569. |
Important: If you live in an apartment, mobile home park, HOA, subdivision, tribal area, rural association, or mutual domestic water system, your payment route may be handled locally even if the water source is listed in state records.
How to Pay an NM Water Utility Bill Without Sending Money to the Wrong Place
Fastest safe route
Use the payment link printed on your bill or the official provider website listed above.
Past-due route
Call first. Ask which method posts today and whether a confirmation number protects service.
Mail / bank bill pay
Use only if you have time. Some providers warn bank payments can take several business days.
Scam check
If a caller demands immediate gift-card, Zelle, crypto, or wire payment, hang up and call your provider directly.
Confirm provider name
Use the exact name on the bill. “New Mexico Water,” “ABCWUA,” “EPCOR,” “City of Santa Fe,” and “Las Cruces Utilities” are different billing systems.
Match account number and service address
Before payment, confirm account number, customer name, service address, amount due, past-due amount, and due date.
Check fee, card type and posting
Some utilities allow Guest Pay, some use IVR phone payment, some accept cash at Walmart, and some charge convenience fees. Read the payment screen before submitting.
Save proof
Keep confirmation number, payment amount, payment date/time, receipt email, last four digits, and screenshot. Use this if the account still shows unpaid.
Water Emergency, Sewer Backup, Leak or No Water
Do not use a billing email for active emergencies. Call your provider’s emergency number or customer service menu.
Main break / no water
- Call provider emergency number.
- Give nearest address and cross street.
- Tell if water is flowing, bubbling, or pressure is gone.
- Ask if a repair crew is already assigned.
Sewer backup
- Stop using water if backup worsens.
- Keep children and pets away.
- Call sewer emergency line.
- Document damage only when safe.
Digging damage
- Stop work immediately.
- Move away from unsafe area.
- Call emergency services if danger exists.
- Report damage through NM811 and the facility owner.
| Provider / route | Emergency direction | Best use |
|---|---|---|
| ABCWUA | 505-842-WATR / 505-842-9287, Option 1, 24 hours. | Water or sewer emergencies, broken mains, sewer overflows or backups, emergency water turn-off. |
| Santa Fe Public Utilities | Water line breaks: 505-955-4333 press 3. Sewer backup/overflow: 505-955-4650 business hours; after hours/weekends/holidays 505-955-4666 or 505-955-4650. | Santa Fe water line break or sewage backup/overflow. |
| Rio Rancho Utilities | 505-891-5020; after hours/weekends press 2 to report water service issues. | Rio Rancho water service issues outside normal billing support. |
| EPCOR New Mexico | 1-800-383-0834, emergencies listed 24 hours. | EPCOR Clovis, Edgewood, Thunder Mountain service emergencies. |
| New Mexico Water Service | Call your local customer center / after-hours number: Rio Communities 505-864-2218, Elephant Butte 575-744-5974, Morningstar after-hours 505-386-7386. | New Mexico Water system emergency, no water, gushing leak, tampering, system damage. |
| Hobbs | After-hour utility emergencies: 575-370-1519. | Weekdays 5pm-7am and weekends 24 hours/day. |
| Roswell | Utility Billing 575-624-6711; meter problems / leak around new meter: Central Control 575-347-5421. | Roswell bill issue, meter issue, or leak around new meter. |
| Gallup | Utility Dispatch during business hours: 505-863-1200; customer care 505-863-1201. | Gallup utility service disruption or billing support. |
Water Bill Help, Payment Arrangements and Assistance
Call before shutoff
Most utilities want you to call before the shutoff date. Ask for payment arrangement, extension, hardship route, or agency referral.
New Mexico Water PromisePay
Residential New Mexico Water customers with past-due balances of $50 or more may be invited to interest-free PromisePay payment plans.
State energy help
New Mexico LIHEAP is for heating/cooling costs. It may not pay every water bill, but utility customers often need both energy and water help.
| Help route | Who it helps | Official detail to know | What to prepare |
|---|---|---|---|
| Provider payment arrangement | Most past-due customers. | Provider rules differ. EPCOR says payment arrangements may be set up online for up to 3 months; New Mexico Water offers arrangements/extensions and PromisePay. | Bill, shutoff notice, amount you can pay now, proposed payment dates. |
| ABCWUA Water Assistance Fund | Low-income Water Authority customers with a turn-off notice. | 2026 eligibility requires a Water Authority turn-off notice; approved applications may receive up to $200. Administered by Rio Grande Food Project and The Storehouse. | Turn-off notice, ID, bill, income/hardship details. |
| New Mexico Water PromisePay | New Mexico Water residential customers with qualifying past-due balance. | PromisePay help phone is 505-605-2560; all other New Mexico Water account questions go to 505-864-2218. | Account lookup info and payment plan selection. |
| Farmington assistance referrals | Farmington utility customers needing support. | Farmington page references ECHO at 505-325-7466 and LIHEAP at 505-566-9600. | Delinquent notice, utility account, income support documentation. |
| LIHEAP / YesNM | Eligible households needing heating/cooling cost help. | Public inquiry number: 1-800-283-4465. Apply through YesNM / state Income Support route. | Identity, income, utility bills, household members, residence proof. |
| LIHWAP reference | Water/wastewater arrears assistance where available. | Some provider pages still reference LIHWAP and one-time water benefit information; verify current state availability before promising approval. | Recent water/wastewater bill, income proof, termination notice if received, address proof, household and citizenship/permanent residence documents. |
NMPRC Complaints, Private Water Utilities and Customer Rights
The New Mexico Public Regulation Commission is most useful when the issue involves a PRC-regulated utility. City-owned utilities usually have their own local billing, council, public works, or administrative appeal process.
NMPRC Consumer Relations
Phone: 1-888-427-5772
Mail: Public Regulation Commission, P.O. Box 1269, Santa Fe, NM 87504-1269
Offices
Santa Fe: 1596 Pacheco St., Santa Fe, NM 87505
Albuquerque: 4200 Osuna Rd. NE, Suite 300, Albuquerque, NM 87109
Billing rights clue
NMPRC FAQ says residential bills are usually issued for a billing period around 30 days and customers receive at least 20 calendar days from issuance before a bill is delinquent.
| Problem | Before filing complaint | What to include |
|---|---|---|
| Disputed charge | Ask provider to explain meter read, rate class, billing period, fees, and adjustment policy. | Bill copy, account number, date range, amount disputed, call notes, requested fix. |
| Deposit / connection issue | Ask provider for tariff/rule citation and written explanation. | Application date, service address, deposit amount, denial/approval note. |
| Service quality issue | Report issue to provider and document response. | Photos, dates/times, pressure/no-water notes, water quality concerns, neighbors affected. |
| Private regulated utility rates | Look for PRC tariff/rates/rules page for the company. | Provider name, tariff sheet, rate class, bill line item, service area. |
| Municipal utility issue | Use city utility billing/public works process first. | Local account number, city case number, notice, staff response. |
Official PRC routes:
Water Quality, Boil Notices, CCR Reports and NMED Lookup
Consumer Confidence Report
Public water systems issue annual water quality information. Search the provider website first, then use NMED Drinking Water Watch for system records.
Drinking Water Watch
Search by system name, city, county or water system number to view details such as source type, county, city served, status and compliance schedules.
Boil-water alert
Follow the issuing utility or NMED instructions. Do not rely on old screenshots, Facebook comments, or unofficial neighborhood posts.
| Concern | Where to check | What to record |
|---|---|---|
| Bad taste, odor or color | Your provider’s customer service / water quality page, then NMED if public water system issue persists. | Cold vs hot water, one tap vs whole home, start time, neighbors affected, photos in clear glass. |
| Boil-water notice | Provider alerts, NMED alerts, local city/county emergency updates. | Notice date, affected area, instructions, lifting notice before resuming normal use. |
| Lead / service line | Provider lead service line inventory / CCR / NMED records. | Home age, service line material, sample result, filters used, plumbing work. |
| PFAS / contaminant table | Annual CCR and NMED system records. | Contaminant name, detected level, unit, MCL/action level, year tested. |
| Private well | County extension, NMED/private well guidance, certified lab. | Well location, last test date, nearby septic/agricultural/industrial concerns. |
Call Before You Dig: NM811 Water, Sewer, Gas and Utility Marking
Call
811 or 1-800-321-2537.
Timing
Request locates at least two business days before digging.
Options
Homeowners choose option 3; excavators choose option 4 on the 1-800-321-2537 route.
Emergency
NM811 emergency number listed: 1-800-517-1009.
| Project | Should you call 811? | Why |
|---|---|---|
| Fence posts | Yes | Posts can hit water service, sewer lateral, gas, electric, communication or irrigation lines. |
| Tree planting / landscaping | Yes | Even shallow digging can cross utility lines in older neighborhoods or rural easements. |
| Irrigation repair | Yes | Private irrigation lines may not be marked by public utilities; know what is public vs private. |
| Driveway / trench / grading | Yes | Excavation can damage water mains, sewer mains, gas, fiber, and electric utilities. |
Private-line warning: 811 marks participating public utility-owned facilities. Private lines on your property may require a private locator.
City-Specific Notes Searchers Usually Need
Albuquerque / Bernalillo County
- Use ABCWUA for water, sewer and trash collection bill payment.
- Guest Pay available for one-time payment.
- Call 505-842-WATR and select Option 1 for 24/7 water/sewer emergency.
- Walk-in lobby hours listed 8:30am-4:30pm Mon-Fri at 1441 Mission Ave NE.
Las Cruces
- Customer Central phone: 575-541-2111.
- UtilityHawk helps view gas/water usage, alerts, graphs and bills.
- Budget Plan covers June through May and does not automatically renew.
- Pay by phone: 575-541-2111, press 4.
Santa Fe
- Utility Customer Service: 505-955-4333.
- Hours: Mon-Fri 8:00am-4:30pm.
- Water line breaks: 505-955-4333 press 3.
- Sewage backup/overflow has separate business-hours and after-hours numbers.
Rio Rancho
- In-person payment at City Hall first floor, 10am-3pm Mon-Fri.
- Phone payment: 505-891-5211.
- Utility Service Specialist: 505-891-5020.
- Bank bill payments sent to lockbox may take up to 5 days.
Roswell
- Utility Billing Office: 575-624-6711.
- Office: 415 N Richardson Ave.
- Hours: Mon-Fri 8:30am-4pm.
- Disconnected accounts must be paid in full before reconnection.
Gallup
- Customer Care: 505-863-1201.
- Pay by phone: 505-726-4218.
- Bill disputes must be filed in writing within 60 days of bill date.
- Leak adjustment requires documentation and correction before adjustment.
High Water Bill: What to Check Before Calling
Meter read
Compare current vs previous read and billing period length.
Toilets
Silent toilet leaks are a common high-bill cause. Use dye test.
Outside use
Check irrigation, hose bibs, evaporative cooler supply, pools, livestock and landscaping.
Proof
Save plumber invoice, repair photo, meter photo and leak timeline before requesting adjustment.
| Question | Why it matters | What to ask provider |
|---|---|---|
| Was the bill estimated or actual? | An estimate may be corrected later and cause a larger bill. | “Was my reading actual, estimated, corrected, or reread?” |
| Did the rate class change? | Residential/commercial/multi-family/irrigation classes can bill differently. | “What rate class is assigned and when did it change?” |
| Is sewer based on water use? | Many New Mexico cities bill sewer using water consumption or winter average. | “How is sewer calculated and can a leak affect it?” |
| Do leak adjustments exist? | Some cities allow partial credit with written proof; others limit frequency. | “What documentation is required for a leak adjustment?” |
| Did payment fail? | Returned payments can trigger fees, notices, or disconnection. | “Did the payment return, reject, reverse, or post to another account?” |
Start, Stop, Transfer or Tenant Utility Service
Starting service
- Service address and unit number.
- Move-in or closing date.
- Photo ID if required.
- Lease, deed, closing document or authorization.
- Deposit / activation fee question.
Stopping service
- Stop date.
- Forwarding address.
- Final read request.
- Autopay cancellation.
- Refund / deposit question.
Rental property
- Ask who is legally responsible for unpaid tenant bills.
- File owner/tenant notification forms if your city requires them.
- Do not give tenants owner portal credentials.
- Keep written proof of transfer.
Owner warning: Roswell’s water billing page explains that property owners may be financially responsible if tenant responsibility documentation is not properly filed. Always confirm local rules before tenant move-in.
New Mexico Water Utility Map: PRC, NMED, NM811 and Major Offices
The map below anchors the statewide regulatory route at NMPRC Santa Fe. The table gives practical addresses for major provider offices and customer centers.
| Office / agency | Address | Use for |
|---|---|---|
| NMPRC Santa Fe | 1596 Pacheco St., Santa Fe, NM 87505 | Regulatory questions, PRC-regulated utility issues, company/tariff direction. |
| NMPRC Albuquerque | 4200 Osuna Rd. NE, Suite 300, Albuquerque, NM 87109 | PRC presence in Albuquerque area. |
| NMED / State Environment Department | 1190 St. Francis Drive, Suite N4050, Santa Fe, NM 87505 | State environmental / drinking water agency routing. |
| NM811 Business Office | 1021 Eubank Blvd NE, Albuquerque, NM 87112 | 811 administrative questions; locate requests should use 811 or 1-800-321-2537. |
| ABCWUA Customer Service | 1441 Mission Ave NE, Albuquerque, NM 87107 | Albuquerque/Bernalillo water, sewer, trash bill support and payments. |
| New Mexico Water Rio Communities | 401 Horner Street, Rio Communities, NM 87002 | New Mexico Water customer center for listed Rio Communities-area systems. |
| EPCOR Clovis | 1005 N. Norris St., Clovis, NM 88101-6372 | EPCOR New Mexico correspondence / Clovis district. |
| Las Cruces City Hall / Utilities | 700 N. Main Street, Las Cruces, NM 88001 | Las Cruces utility billing, in-person payment, Customer Central. |
| Rio Rancho City Hall | 3200 Civic Center Circle NE, Rio Rancho, NM 87144 | Rio Rancho utility service and in-person payment. |
| Roswell Utility Billing | 415 N Richardson Ave, Roswell, NM 88201 | Roswell water billing, forms, payments and billing questions. |
Official Links to Use for Live Account Actions
State and safety:
NM Water Utility FAQ
Is there one statewide NM water bill payment website?
No. New Mexico water bills are paid through the specific provider serving your address, such as a city utility, water authority, private regulated company, MDWCA, or other local system.
How do I find my New Mexico water provider?
Start with the provider name on your bill. If you do not have a bill, use your service address with your city/county utility office, NMED Drinking Water Watch, or NMPRC water company directory for regulated private utilities.
Who regulates New Mexico water utilities?
It depends on the provider. NMPRC handles many regulated private utility matters. Municipal utilities, authorities, mutual domestic systems, and tribal or community systems may have different governing routes.
What is the NMPRC consumer phone number?
NMPRC lists 1-888-427-5772 for consumer/regulatory contact. Use it when the issue belongs to a PRC-regulated utility.
What number do I call before digging in New Mexico?
Call 811 or 1-800-321-2537 through NM811 at least two business days before digging. Homeowners choose option 3; excavators choose option 4.
How do I pay an Albuquerque water bill?
Use ABCWUA official routes: Guest Pay, online profile, bank draft, phone at 505-842-WATR option 2, mail, curbside dropbox, walk-in customer service, or Western Union where available.
How do I pay a New Mexico Water Service bill?
New Mexico Water lists online payment, one-time payment without account, autopay, phone pay, mail to PO Box 245 Elephant Butte, Walmart Bill Pay, and some customer center options.
How do I pay an EPCOR New Mexico water bill?
EPCOR New Mexico lists online account management, autopay, bank payments, phone payment at 1-800-383-0834, and mail payment to EPCOR NM, PO Box 37783, Boone, IA 50037-0783.
What should I do if my water bill is past due?
Call the provider before paying. Ask for the exact amount required, fastest posting method, extension/payment arrangement, hardship options, and whether a confirmation number protects service.
Where can I check New Mexico drinking water quality?
Check your provider’s Consumer Confidence Report first. You can also use NMED Drinking Water Watch to look up public water system records, compliance schedules, county, city served, and system status.
Who do I call for a water emergency?
Call your specific provider’s emergency number. For ABCWUA, use 505-842-WATR option 1. For Santa Fe water line breaks, use 505-955-4333 press 3. For EPCOR New Mexico emergencies, use 1-800-383-0834.
Can I file a complaint if my water bill is wrong?
Yes, but first ask the provider for an explanation, reread, adjustment policy, or tariff/rate reference. If the provider is PRC-regulated, NMPRC Consumer Relations may be the next route.
Why did my New Mexico water bill suddenly increase?
Common causes include actual vs estimated read correction, irrigation, toilet leak, outside hose leak, evaporative cooler line, changed billing period, rate change, sewer winter average, or failed payment/late fees.
Can a tenant be responsible for water bills in New Mexico?
Rules depend on the city/provider. Some municipal pages warn property owners to file written notification or forms to shift responsibility to tenants. Landlords should confirm local rules before move-in.
Is this an official New Mexico government page?
No. This is an informational utility guide. Use official provider, NMPRC, NMED, NM811, city, county, or state pages for live balances, deadlines, shutoff status, alerts, rates, and legal notices.
30-Second NM Water Utility Checklist
Paying: provider name → official portal → account number → fee/posting check → confirmation number.
No water/leak: provider emergency line first; give address, cross street, start time, and safety issue.
High bill: compare meter read, usage, bill period, toilets, irrigation, outside taps, and repair proof.
Complaint: provider first; NMPRC if PRC-regulated private utility; city process if municipal utility.
Digging: call 811 or 1-800-321-2537 at least two business days before excavation.