Palm Bay Utility Help Desk: Pay, Log In, Call, Start Service or Report Trouble
Use this page like a fast utility counter. Choose the issue, use the official Palm Bay route, prepare the right account details, and avoid payment-posting, shutoff, leak and service-start mistakes.
Start Here: What Are You Trying to Do?
| Searcher intent | Use this official route | Prepare first | Do not miss |
|---|---|---|---|
| Pay / login | Palm Bay customer portal or InvoiceCloud | Utility account number, cycle-route number, email, payment method. | First-time users need the cycle and route number shown next to the account number on the bill. |
| Pay by phone | 321-733-3069 | Account number, card/check information, payment amount. | Payments can be made 24/7 over the phone with check or debit/credit card. |
| Need login help | 321-952-3420 | Bill copy, account number, cycle-route, email used for portal. | Stay on the line to speak with a Customer Service representative if portal setup fails. |
| Water/sewer emergency after hours | 321-952-3478 | Address, cross street, issue type, start time, safety risk. | Use for after-hours water or sewer emergency, not ordinary billing questions. |
| Start / stop / transfer | Start / Stop / Transfer Service | Residential or commercial form, service address, ID, deed/lease, billing address. | Property buyers should request unrecorded lien searches before closing. |
| High bill / leak | Call 321-952-3420 or email ucs@palmbayfl.gov | Meter reading, leak-test results, irrigation/pool info, old bill and current bill. | Free leak detection kits are available at Utilities Customer Care at City Hall Annex. |
| Trash / recycling issue | Republic Services: 321-989-6030 or 844-737-8254 | Address, cart issue, missed pickup date. | Solid waste pickup is not the same as water/sewer emergency dispatch. |
2026 billing change: Palm Bay says residents currently on quarterly Republic Services and Stormwater billing move to monthly billing. Last quarterly bill: April 23, 2026. First monthly bill: July 23, 2026.
Official Palm Bay Utilities Contact Box
Utilities Customer Care
City Hall Annex Building
120 Malabar Road SE
Palm Bay, FL 32907
Phone: 321-952-3420
Fax: 321-727-0693
Email: ucs@palmbayfl.gov
Customer Care Hours
Monday-Wednesday: 8:00 AM-5:00 PM
Thursday: 9:30 AM-5:00 PM
Friday: 8:00 AM-5:00 PM
Emergency & Automated Lines
After-hours water/sewer emergency:
321-952-3478
Automated account info & payments:
321-733-3069
| Need | Official contact | Use for |
|---|---|---|
| Utility billing / login / account | 321-952-3420 / ucs@palmbayfl.gov | Bill questions, portal help, start/stop, high bill, leak kits, account forms. |
| After-hours water/sewer emergency | 321-952-3478 | Urgent water/sewer trouble outside normal Customer Care hours. |
| Automated payments | 321-733-3069 | 24/7 payment by phone and account information. |
| Republic Services solid waste | 321-989-6030 / 844-737-8254 | Trash/recycling pickup issues and carry-out service questions. |
| Public Works | 321-952-3437 / PWCustomerService@palmbayfl.gov | Stormwater/Public Works questions tied to the 2026 monthly billing transition. |
| Education / outreach | 321-952-3410 / outreach@palmbayfl.gov | Water conservation outreach, school/community programs, Drop Savers information. |
Pay or Log In Without a Posting Mistake
Online portal
Use for bill viewing, payment, AutoPay, paperless e-bill and payment history.
Customer help
Call if you cannot register or cannot locate account/cycle-route numbers.
2026 fees
Effective June 22, 2026: card payments carry 3.5% or $2.95 minimum; ACH/e-check carries $1.95 flat fee.
Open the official portal
Use Palm Bay MyAccount or the city-linked InvoiceCloud payment route.
Register with account + cycle-route
First-time users need the utility account number and the cycle-route number located to the right of the account number on the bill. Example format shown by the city: 02-01.
Choose payment style
InvoiceCloud options include online payment, AutoPay, scheduled pay, pay-by-text, reminders and paperless e-bill.
Save proof
Keep confirmation number, date/time, payment method, amount, email receipt and screenshot. Call Customer Care if service is at risk.
Auto bank draft incentive: Palm Bay says customers using automatic bank draft receive an annual $18 credit after 12 months of uninterrupted bank drafting.
Ways to Pay: Fastest, Safest, Slowest
| Payment method | Official detail | Best for | Watch out |
|---|---|---|---|
| Online / InvoiceCloud | Credit/debit cards accepted: American Express, Discover, MasterCard, Visa. Portal supports records, e-bill, AutoPay, scheduled pay and pay-by-text. | Fast bill payment and online account management. | Card and ACH fees apply beginning June 22, 2026. |
| Phone payment | 321-733-3069 or 321-952-3420 option #1. | Users who prefer automated phone payment. | Keep confirmation number and call if service is at risk. |
| Automatic bank draft | Bill statement displays “Bank Draft – Do Not Pay” and shows amount/due date funds will be withdrawn. | Recurring customers who want fewer missed due dates. | Wait until enrollment is confirmed before stopping manual payment. |
| USPS mail | Mail check or money order with bill stub. Allow 7 days for payment to be received and processed. | Normal bills with time before due date. | No cash. Missing stub can delay processing. |
| Payment mailing address | PO Box 30325, Tampa, FL 33630-3325. | Mail payments only. | Not the walk-in office address. |
| City Hall drop box | In front of City Hall, 120 Malabar Road SE. | Check/money-order drop near city offices. | City Hall drop box payments are processed the following day. |
| Community Center drop box | Next to Palm Bay Community Center, 1502 Port Malabar Blvd. NE. | Convenient east/northeast drop location. | Processing can take 3 to 5 business days. |
Past-due warning: If you are near shutoff, avoid mail and slow drop-box routes unless Customer Care confirms it protects service. Call 321-952-3420 before relying on a slow posting method.
2026 Billing Schedule, Cycle-Route and Stormwater Change
Water/sewer accounts
Billed monthly. These bills also include stormwater and sanitation costs and are based on billing cycles.
Cycle-route
Shown at the top of the bill, example: Cycle-Route 01-28. Needed for registration.
Quarterly-to-monthly transition
Last quarterly Republic/Stormwater bill: 04/23/2026. First monthly bill: 07/23/2026.
| Billing item | What Palm Bay says | User action |
|---|---|---|
| Water/sewer monthly cycles | Water/sewer accounts are billed monthly by cycle and route. | Use cycle-route to register online and understand bill timing. |
| Stormwater accounts | Stormwater fee is billed through the city’s utility billing, not as direct-billed stormwater assessment through tax collector payments. | Watch utility bill if you previously expected a different stormwater billing route. |
| Republic & Stormwater Cycle 10 | 2026 transition table lists July 23, 2026 bill due August 14, 2026, then monthly bill/due dates afterward. | Budget monthly after July 2026. |
| Bank draft / adjusted accounts | Due dates may vary for bank draft customers or account-specific adjustments. | Confirm live due date on your bill or portal. |
Start, Stop, Transfer or Suspend Service
Residential forms
- Stop/start service.
- Transfer service.
- Temporarily suspend service.
- Request additional carts.
- Send completed forms to ucs@palmbayfl.gov if browser submission fails.
Commercial forms
- Stop/start service.
- Transfer service.
- Commercial application required.
- No credit screenings for business accounts.
Buyer / seller warning
Palm Bay warns that unrecorded liens for billed water and sewer service charges may not be disclosed unless title companies conduct unrecorded lien searches before closing.
| Move/service task | Official item | Do this |
|---|---|---|
| Start service | Residential or commercial application. | Have property address, billing address, ID/business details and deposit ready. |
| Transfer service | Residential/commercial service form. | List old address, new address and transfer date clearly. |
| Temporarily suspend | Seasonal/vacation customers may suspend solid waste for up to six months in a twelve-month period and request water shutoff. | Provide forwarding address during suspension. |
| Seasonal water shutoff | Base water/sewer charges continue; admin fee per trip applies for shutoff/turn-on. | Ask whether using your house valve avoids trip fees. |
| Pool fill credit | Pool Fill Credit Request form. | Use before/after fill details and confirm eligibility before filling. |
| Water/sewer availability | Service Availability Map and Water & Sewer Availability Request. | Search full address, including city and state, in the interactive map. |
Official service links:
Residential Deposits, Base Charges and Usage Rates
Credit screening
$5 fee. Qualifying residential customers may receive deposit waiver or reduction.
Deposit refund
Deposits are refundable after 36 months of timely payments.
Solid waste deposit
Residential solid waste initial deposit listed at $30.
Rate review
Rates are adjusted annually on October 1.
| Residential item | Inside City | Outside City / Town of Malabar | User note |
|---|---|---|---|
| 3/4 inch deposit | Water $100 / Wastewater $100 | Confirm by address/meter | Common residential deposit size. |
| 1 inch deposit | Water $100 / Wastewater $100 | Confirm by address/meter | Credit screening may reduce/waive for qualifying residential customers. |
| 1 1/2 inch deposit | Water $135 / Wastewater $165 | Confirm by address/meter | Larger meter = higher deposit. |
| 2 inch deposit | Water $225 / Wastewater $265 | Confirm by address/meter | Often relevant for larger properties. |
| 5/8 x 3/4 water base charge | $16.44 | $18.08 outside city & Town of Malabar | Effective Oct. 1, 2024-Sept. 30, 2025 table. |
| Water usage 0-5,000 gal | $4.20 / 1,000 gal | $4.62 / 1,000 gal | First block of residential monthly usage. |
| Water usage 5,001-10,000 gal | $5.44 / 1,000 gal | $5.98 / 1,000 gal | Higher block after 5,000 gallons. |
| Water usage 10,001-15,000 gal | $7.55 / 1,000 gal | $8.31 / 1,000 gal | Check irrigation or leaks if entering this block. |
| Water usage over 15,001 gal | $9.42 / 1,000 gal | $10.36 / 1,000 gal | Highest listed residential block. |
| 5/8 x 3/4 sewer base | $26.23 | $32.79 outside city / $28.85 Town of Malabar | Sewer usage also applies when connected. |
| Residential sewer usage | $7.62 / 1,000 gal | $9.53 outside city / $8.38 Town of Malabar | Sewer usage charge is capped at 10,000 gallons per month. |
Rate caution: The official residential table shown is effective October 1, 2024 through September 30, 2025. Because Palm Bay adjusts rates annually on October 1, always verify the latest table before quoting a future bill estimate.
High Water Bill: Palm Bay Leak Check
Common usage reasons
- Recent house guests.
- Filling a swimming pool.
- Increased outdoor irrigation.
- Silent toilet leak.
- Sprinkler or spigot leak.
Meter test
- Locate your water meter.
- Turn off all water inside and outside.
- Read and write down meter figures.
- Wait 15 to 20 minutes.
- If figures changed, a leak is likely.
Free leak kit
Free Leak Detection Kits are available at Utilities Customer Care in the City Hall Annex at 120 Malabar Road SE.
| Leak check | What to do | What the result means |
|---|---|---|
| Toilet dye test | Put food coloring or dye tablet in tank. Wait 15 minutes without flushing. | Color in bowl means the toilet leaks; flapper/flush valve may need repair. |
| Meter test | Turn off all water and recheck meter after 15-20 minutes. | Changed meter numbers indicate water is moving somewhere. |
| Irrigation check | Check sprinkler zones, stuck valves, broken heads and timer schedule. | Outdoor irrigation can quickly push usage into higher billing blocks. |
| Pool fill | Before filling, review Pool Fill Credit Request. | Pool fill may explain a large one-time increase. |
| Unable to find leak | Call licensed and insured plumber. | Palm Bay says call an expert if meter indicates leak and you cannot locate it. |
After-Hours Water / Sewer Emergency
Emergency number
After-hours water/sewer emergency:
321-952-3478
What to report
- Exact address.
- Nearest cross street.
- Water or sewer issue.
- Time it started.
- Safety risk or property damage.
Not for routine billing
Use 321-952-3420 during Customer Care hours for login, bill, deposit, account, start/stop, or payment-posting questions.
| Problem | Call / do this | Tell dispatch |
|---|---|---|
| Water main break / street leak | Call 321-952-3478 after hours. | Street location, flow direction, pavement damage, nearby hydrant/valve if visible. |
| Sewer backup | Stop using fixtures and call emergency line. | Floor drain/toilet/tub affected, whether neighbors are affected, time started. |
| No water | Check if neighbors are affected, then call. | Whole house or one fixture, meter/valve access, nearby work. |
| Boil water notice | Check city boil water notices and water service notifications. | Address, notice area, whether you received official notice. |
Water Quality Report, Water Source and Lead
2026 report
The 2026 Annual Drinking Water Quality Report covers testing performed during 2025.
Request current or past reports up to 10 years from Customer Care.
Water system
Palm Bay’s water system serves 34,000+ accounts across about 44 square miles.
System assets include 41 raw water supply wells, 2,886 fire hydrants and 34,000+ water meters.
Water source
City water comes from groundwater through about 41 active raw water wells. Most are surficial aquifer wells 80-150 feet deep; six Floridan aquifer wells are about 360-850 feet deep.
| Topic | Official detail | What residents should do |
|---|---|---|
| Water Quality Report | 2026 report is available; public water systems must provide customers a copy each year. | Open report or call 321-952-3420 for current/past reports. |
| Treatment plants | North Regional Water Treatment Facility uses lime-softening and reverse osmosis; South Regional Water Treatment Facility is a 4.0 MGD RO plant. | Use this context for source/treatment questions, not bill disputes. |
| ASR facility | North Regional campus includes a 100 million gallon Aquifer Storage Recovery well for high demand or drought use. | Helpful for drought/water-supply questions. |
| Lead in city system | Palm Bay says no lead is in water leaving treatment plants and the City does not own lead pipes. | Private plumbing/service lines from meter box to building can still matter. |
| Lead testing | City offers free testing of water from taps every three years; last cycle was September 2023. | Call 321-952-3420 or email ucs@palmbayfl.gov to ask about lead testing. |
| Reduce lead exposure | Use fresh cold water, flush water at least one minute or until cold, do not boil to remove lead, clean aerators, and use ANSI-certified lead-removal devices if needed. | Especially important for older plumbing or unknown private service-line materials. |
Official water quality links:
Reclaimed Water, Irrigation and Conservation
Can use reclaimed water for
- Irrigating lawns and landscapes.
- Decorative ponds and fountains.
- Other non-potable water uses.
Cannot use reclaimed water for
- Drinking, bathing or cooking.
- Swimming pools, hot tubs or wading pools.
- Water toys or water-contact recreation.
- Residential plumbing/toilet flushing.
- Washing vehicles, sidewalks or driveways.
Penalty warning
Palm Bay says watering outside scheduled reclaimed-water time may result in penalties and restrictions.
Fix-a-leak action: Palm Bay recommends “check, twist and replace”: check toilets/faucets/sprinklers/spigots, tighten hose and pipe connections, and replace fixtures with WaterSense-labeled models when needed.
Mandatory Connection, Service Availability and Septic-to-Sewer
Who may be affected?
Developed properties with city sewer and/or water lines readily available may fall under mandatory connection requirements.
Connection timeline
Palm Bay says notified SANC/WANC property owners have one year from written notification to connect.
Program contact
Email: UtilitiesCustomer.Service@palmbayfl.gov
Phone: 321-952-3420
| Official term | Meaning | User action |
|---|---|---|
| SANC | Sewer Available Not Connected. | Check whether your parcel has sewer available and whether you received written notice. |
| WANC | Water Available Not Connected. | Use service availability tools or call Customer Care. |
| Septic-to-sewer | Current phase households receive Notification of Sewer Service Availability and funding eligibility information. | Do not hire blindly; wait for program/funding details if you are in the phase. |
| Sewer account deposit | City notes a customer account for sewer service must be established and a $100 deposit may apply. | Ask Customer Care before budgeting connection costs. |
| Long-term target | City plan works toward eliminating over 32,000 septic systems and 12,000 drinking water wells throughout Palm Bay. | Useful for buyers checking undeveloped or septic-served areas. |
Trash, Stormwater and Republic Services on the Utility Bill
Solid waste accounts
Solid waste accounts are billed monthly for residents not connected to city water and sewer system.
Stormwater
Stormwater fee is billed through City utility billing. For the 2026 transition, contact Public Works at 321-952-3437.
Republic pickup
Pickup-only issues: Republic Services at 321-989-6030 or 844-737-8254.
| Issue | Correct route | Details |
|---|---|---|
| Missed trash/recycling pickup | Republic Services. | Call 321-989-6030 or 844-737-8254. |
| Carry-out service | Republic Services application / physician note. | Mail/fax requests to Republic Services Customer Service, 2575 Doreatha Fields Ave. NE, Palm Bay, FL 32905. Fax: 321-989-6031. |
| Stormwater billing question | Public Works. | 321-952-3437 or PWCustomerService@palmbayfl.gov. |
| Water/sewer billing question | Utilities Customer Care. | 321-952-3420 or ucs@palmbayfl.gov. |
Google Map: Customer Care, Drop Boxes and Local Offices
| Location | Address | Use for |
|---|---|---|
| Utilities Customer Care / City Hall Annex | 120 Malabar Road SE, Palm Bay, FL 32907 | Customer Care, leak kits, forms, office help, City Hall drop box in front. |
| City Hall general contact | 120 Malabar Road, Palm Bay, FL 32907 | General city contact: 321-952-3400. |
| Payment mailing address | PO Box 30325, Tampa, FL 33630-3325 | Mail check/money order payments with bill stub. No cash. |
| Palm Bay Community Center drop box | 1502 Port Malabar Blvd. NE, Palm Bay, FL | Drop-box payment location; processing listed as 3-5 business days. |
| Public Works Customer Service | 1050 Malabar Road, Palm Bay, FL 32907 | Public Works/stormwater questions; 321-952-3437. |
| Republic Services Customer Service | 2575 Doreatha Fields Ave. NE, Palm Bay, FL 32905 | Carry-out service paperwork and solid waste pickup issues. |
Palm Bay Water Utilities FAQ
What is the Palm Bay Utilities phone number?
Call Utilities Customer Care at 321-952-3420 for billing, login, account, start/stop, high bill, leak kit and utility service questions.
What is the Palm Bay water/sewer after-hours emergency number?
The after-hours water/sewer emergency number is 321-952-3478.
How do I pay my Palm Bay water bill online?
Use the official Palm Bay customer portal at myaccount.palmbayfl.gov/login or the city-linked InvoiceCloud route. First-time users need the utility account number and cycle-route number from the bill.
What is the Palm Bay automated payment phone number?
Automated account information and payments are available at 321-733-3069.
What payment fees start on June 22, 2026?
Palm Bay says credit and debit card payments will have a 3.5% fee or $2.95 minimum, and electronic check/ACH payments will have a $1.95 flat fee.
What do first-time portal users need?
You need your utility account number and cycle-route number from the water/sewer bill. The city says the cycle-route number appears to the right of the account number.
Where is Palm Bay Utilities Customer Care?
Utilities Customer Care is in the City Hall Annex Building at 120 Malabar Road SE, Palm Bay, FL 32907.
What are Palm Bay Utilities office hours?
Customer Care hours are Monday-Wednesday 8:00 AM-5:00 PM, Thursday 9:30 AM-5:00 PM, and Friday 8:00 AM-5:00 PM.
Where do I mail a Palm Bay utility payment?
Mail check or money order payments with the bill stub to PO Box 30325, Tampa, FL 33630-3325. Do not mail cash and allow 7 days for processing.
Where are Palm Bay utility drop boxes?
Drop boxes are in front of City Hall at 120 Malabar Road SE and next to the Palm Bay Community Center at 1502 Port Malabar Blvd. NE.
How do I check for a water leak?
Turn off all water inside and outside, read the meter, wait 15-20 minutes, and read it again. If figures changed, a leak may exist. Also dye-test toilets for silent leaks.
Does Palm Bay offer free leak detection kits?
Yes. Palm Bay says free leak detection kits are available at Utilities Customer Care in the City Hall Annex at 120 Malabar Road SE.
What is the residential water deposit?
For common 3/4 inch and 1 inch residential meters, the listed initial deposit is $100 for water and $100 for wastewater. Larger meters have higher deposits.
Does Palm Bay have reclaimed water rules?
Yes. Reclaimed water can be used for lawn/landscape irrigation and non-potable uses, but not for drinking, bathing, cooking, pools, hot tubs, water toys, vehicle washing or connection to residential plumbing.
Is this the official Palm Bay Utilities website?
No. This is an informational guide. Confirm live balance, payment posting, fees, notices, rates, service status and emergency instructions with official City of Palm Bay sources or your latest bill.
30-Second Palm Bay Utility Checklist
Pay/login: myaccount.palmbayfl.gov/login → account number + cycle-route → choose card/ACH/AutoPay/text/pay-by-phone → save confirmation.
Phone: Customer Care 321-952-3420; automated payments 321-733-3069; after-hours emergency 321-952-3478.
Office: City Hall Annex, 120 Malabar Road SE, Palm Bay, FL 32907.
High bill: check guests, pool fill, irrigation, meter movement after 15-20 minutes, toilet dye test, and free leak kit.
Moving/buying: use start/stop/transfer forms and request unrecorded lien search before closing.