Pasco County Utilities Fast Desk: Pay, Log In, Call, Start Service or Report a Problem
Use this page like a utility counter. Pick the task, use the official route, prepare the right account details, and avoid payment or reconnection delays.
Quick Answer Board
| Need | Official route | Have ready | Important detail |
|---|---|---|---|
| Pay without registering | InvoiceCloud Pay or View Bills | Account number, customer number, amount, payment method. | One Time Pay does not require registration. |
| Login / register | Pasco EasyPay portal | Username/password, account details, email access. | Use Forgot Username / Forgot Password before re-registering. |
| Start/change service | My Account / Service page | Occupancy type, service address, account/customer info, fees. | Use Pasco Mapper first to confirm Pasco County Utilities is your provider. |
| Payment arrangement | Call 727-847-8131 | Bill, amount due, payment ability, notice date. | Ask before the account reaches shutoff/reconnection stage. |
| Financial assistance | Pasco County Human Services | Bill, income documents, household details. | Call 727-834-3297 or 352-521-5173. |
| Water outage / break / urgent issue | 727-847-8144 | Exact address, cross street, issue type, start time. | Use after hours for emergency service-related issues. |
Account number tip: online and phone payments usually need both the Account Number and Customer Number. Bank bill pay may use a longer combined number from your bill.
Official Offices, Hours, Phones and Locality
New Port Richey
11355 DeCubellis Road
New Port Richey, FL 34654
Drive-through + walk-up
Monday-Friday, 8:30 AM-4:00 PM
Dade City
14236 Sixth Street, 2nd Floor
Dade City, FL 33523
Walk-up only
Monday-Friday, 8:30 AM-4:00 PM
Land O’ Lakes
19420 Central Blvd.
Land O’ Lakes, FL 34637
Drive-through + walk-up
Monday-Friday, 8:30 AM-4:00 PM
| Pasco area / district | What users should know | Best action |
|---|---|---|
| West Pasco / New Port Richey area | Use DeCubellis Road for drive-through, walk-up, payments, applications, and drop-box paperwork. | Confirm provider first if inside a city or special utility area. |
| East Pasco / Dade City area | Dade City customer center has walk-up services only. | Use Sixth Street office or online/mail/phone options. |
| Central Pasco / Land O’ Lakes | Land O’ Lakes center offers drive-through and walk-up service. | Good route for payment, service paperwork, account help. |
| Wesley Chapel, Land O’ Lakes, Trinity, Hudson, Holiday, Zephyrhills-area addresses | Provider can vary by address, city, private utility, CDD, or county service area. | Use Pasco Mapper before opening service. |
| City utility areas | City of New Port Richey, City of Port Richey, Zephyrhills, Dade City, San Antonio, and other local providers may have separate billing. | Do not pay Pasco County Utilities unless your bill/account confirms PCU. |
Pay Bill or Login: Exact Steps
Confirm the provider
Before opening service, use Pasco Mapper or your bill to confirm Pasco County Utilities is the provider for the service address.
Pick payment route
Use InvoiceCloud for online pay/view bill, EasyPay for self-service login, or 855-786-5344 for automated phone payment/account balance.
Enter the numbers exactly
Use the Account Number and Customer Number from the bill. Wrong numbers can delay posting or reconnection.
Save proof
Keep confirmation number, date, amount, payment method, and screenshot before closing the payment window.
| Payment method | Official detail | Best for | Do not miss |
|---|---|---|---|
| Online one-time pay | InvoiceCloud says no registration is required for One Time Pay. | Quick payment and payment confirmation. | Use current account/customer numbers. |
| Online login/register | EasyPay lets users view bills/payment history, request arrangements, manage notification preferences, detailed usage, and service communication. | Recurring customers who want eBills, notices, usage charts, service requests. | Registration verification email may be required. |
| Pay-by-phone | Automated service: 855-786-5344. | 24/7 phone payment or balance check. | Have Account Number and Customer Number ready. |
| Pasco County Utilities, P.O. Box 2139, New Port Richey, FL 34656-2139. | Normal bills with enough time. | Not safe for urgent shutoff/reconnect deadlines. | |
| Overnight delivery | Pasco County Utilities, 11355 DeCubellis Road, New Port Richey, FL 34654. | FedEx/UPS-type delivery. | Official page says do not use U.S. Postal Service for overnight delivery. |
| Drive-through / walk-up | New Port Richey and Land O’ Lakes offer drive-through and walk-up; Dade City is walk-up only. | Opening/closing account, checking amount due, making payment. | Hours: Monday-Friday, 8:30 AM-4 PM. |
| Drop box | Customer center locations have deposit drop boxes. | Payments, adjustment paperwork, service applications. | Put paperwork in an envelope with first/last name, account/customer numbers, and request details. |
Start, Stop, Transfer, Reconnect or Pause Service
Start service
- Use provider lookup first.
- Select Owner / Property Manager, Tenant, or Builder application.
- Fees and information must be received 3 business days before requested start date.
- Any unpaid balance or fees on an existing/previous account must be paid before opening a new account.
Close service
- Submit close request 3 business days before termination date.
- Provide forwarding details.
- Use online form, mail, drive-through or walk-up.
- If account is not closed, account holder remains responsible for use and fees.
Transfer service
- Can be requested in person, in writing, by application, or by phone at 727-847-8131.
- Active account must have zero balance.
- Deposit may change.
- Only 3 days can overlap with both accounts using same deposit.
| Situation | Official detail | What to do |
|---|---|---|
| Next-day activation | Non-refundable activation fee listed as $63. | Request early enough and confirm receipt. |
| Same-day activation | Non-refundable activation fee listed as $78. | Call first; same-day requests are time-sensitive. |
| Disconnected for non-payment | Reconnect fee listed as $145 included in total bill. | Pay correct amount only; personal checks are not accepted for restart. |
| Same-day restore after shutoff | Payment and notification call before 2 PM may restore same day. | After paying, call customer service to request reconnection. |
| After 2 PM shutoff-day payment | Restore may be next business day. | Do not assume online payment alone schedules field reconnection. |
| Vacation pause | Temporary pause can be requested using Vacation Turn-On/Turn-Off form. | Use for seasonal/vacation property planning. |
After-Hours Emergency and Service Trouble
After-hours emergency
Use for water outage, major break, broken hydrant, or urgent service-related issue outside call-center hours.
What to report
Exact address, nearest cross street, time started, water/sewer issue type, whether neighbors are affected, and safety risk.
| Problem | Say this | Do next |
|---|---|---|
| Water outage | “No water at [address]. It started around [time]. Neighbors [are/are not] affected.” | Check main valve only if safe; report street work or notices. |
| Main break / street leak | “Water is flowing/bubbling near [location].” | Give cross street, direction of flow, pavement damage if visible. |
| Broken fire hydrant | “Hydrant issue at [location].” | Stay clear of traffic/water pressure hazards. |
| Sewer backup | “Wastewater is backing up at [fixture/location].” | Stop using water, keep children/pets away, document only if safe. |
| Reclaimed irrigation problem | “Reclaimed service problem at [address/zone].” | Note whether potable water is also affected. |
Rates, Fees and High-Bill Clues
Use the current Pasco rates page for live amounts. For FY26, Pasco’s official rate snippet says an average residential customer using 6,000 gallons per month rises from $88.65 to $91.99.
Average FY26 bill
$91.99 at 6,000 gallons/month.
Water + sewer
Rates support operation, maintenance, repair and replacement of systems.
Reclaimed water
Check current rate page if you use irrigation/reclaimed service.
Reconnect risk
Wrong amount can delay reconnection.
| Searcher question | Helpful answer | Action |
|---|---|---|
| Why did my bill change? | Rates, usage, irrigation, sewer cap, reclaimed service, meter period, or leak may affect the bill. | Compare gallons, billing days, and service lines. |
| Can I estimate my bill? | Pasco has an online water bill calculator and bills in 1,000-gallon increments. | Use the calculator and compare against actual bill. |
| Can I request an adjustment? | Billing adjustment paperwork is available for leaks, pool fills, and unexplained high water use. | Collect repair proof, pool permit/fill info, and usage history. |
| Do I need to keep paying while review is pending? | Adjustment forms may require ongoing monthly payments during review. | Ask about payment arrangement before missing a due date. |
| Where do I send adjustment paperwork? | Mail/drop box/offices are available; unexplained high use form also lists BillAdjustments@PascoCountyFL.net. | Use envelope with account/customer number and full name. |
Official rate and adjustment links:
2026 Water Restrictions: Before You Irrigate
2026 update: Pasco County is under a modified Phase III “Extreme Water Shortage” order effective April 3 through October 1, 2026. Check the county/water district before running irrigation.
| Outdoor water question | Useful answer | Why it matters |
|---|---|---|
| Can I water every day? | No. The regional order uses a once-per-week lawn/landscape watering schedule. | Violations can lead to enforcement. |
| What day can I water? | Standard schedule is tied to address ending number, but local rules may be stricter. | Always check Pasco/local rule first. |
| What about reclaimed water? | Reclaimed water may have different restrictions or voluntary hours unless restricted locally. | Use your provider notice. |
| Can I hand-water? | Handwatering/microirrigation rules may differ from lawn watering rules. | Good for shrubs/flower beds, not lawn overwatering. |
| New sod/new plants? | Establishment-period rules can allow different watering schedules. | Keep written schedule and proof if required. |
Water Quality Report, Chloramines and Who to Call
Regional system
Pasco County Regional Water System PWS ID: 651-1361.
The 2024 report says the system receives an estimated 95% of drinking water from Tampa Bay Water-operated treatment plants.
Water sources
Blend can include groundwater, surface water and desalinated water. Pasco’s primary groundwater source is 15 deep wells in the Floridan Aquifer.
| Concern | What to check | Best action |
|---|---|---|
| Annual water quality report | Use the CCR / Annual Drinking Water Quality Report for your specific Pasco system. | Open the Water Quality Reports page. |
| Chloramine taste/odor | Regional system uses chloramines for disinfection. | Call Environmental Lab at 727-847-8902 with specific tap issue. |
| Color/taste changed suddenly | Ask whether work, flushing, main break, or pressure issue is nearby. | Report address, tap affected, hot/cold/all taps, start time. |
| Private well vs public water | CCR applies to public water systems, not private wells. | Private well owners should test independently. |
Payment Help, Project Round-Up and Arrangements
Human Services
For utility bill assistance, call 727-834-3297 or 352-521-5173.
Payment arrangements
Available for Pasco County Utilities customers. Call 727-847-8131.
Project Round-Up
Pasco’s program helps customers in the community who need help paying a Pasco County Utilities bill.
Before Digging, Fencing, Irrigation or Landscaping
1. Call 811
Use Sunshine 811 before digging.
2. Mark work area
Use white markings if required.
3. Wait for marks
Respect utility flags/paint.
4. Dig carefully
Private lines may need separate locating.
Google Map: Land O’ Lakes Customer Service Center
The map below points to the Land O’ Lakes Pasco County Utilities customer service center. Use the office table for all three service centers.
| Location | Address | Services |
|---|---|---|
| New Port Richey | 11355 DeCubellis Road, New Port Richey, FL 34654 | Drive-through, walk-up, payments, opening/closing account, amount due, paperwork/drop box. |
| Dade City | 14236 Sixth Street, 2nd Floor, Dade City, FL 33523 | Walk-up only, customer service, account paperwork. |
| Land O’ Lakes | 19420 Central Blvd., Land O’ Lakes, FL 34637 | Drive-through, walk-up, payments, opening/closing account, amount due, paperwork/drop box. |
| Mailing address | P.O. Box 2139, New Port Richey, FL 34656-2139 | Standard mail payments, service paperwork, adjustment forms. |
| Overnight delivery | 11355 DeCubellis Road, New Port Richey, FL 34654 | FedEx/UPS-type delivery; do not use USPS for overnight delivery. |
Pasco County Utilities FAQ
What is the Pasco County Utilities phone number?
The main customer service number is 727-847-8131. Other listed local numbers are 352-521-4285 and 813-235-6012. Pay-by-phone is 855-786-5344.
What is the after-hours emergency number?
Call 727-847-8144 for after-hours emergency service-related issues such as water outage, major system break, broken hydrant, or urgent utility trouble.
How do I pay my Pasco County Utilities bill online?
Use the official InvoiceCloud Pay or View Bills page. One Time Pay does not require registration, but you need your account and customer numbers.
Where do I log in to my Pasco utility account?
Use Pasco EasyPay at pascoeasypay.pascocountyfl.net. Registered users can view bills/payment history, request arrangements, manage notifications, view usage charts, and submit service communication.
What if I forgot my EasyPay username or password?
Use the Forgot Username or Forgot Password links on the EasyPay login page before creating a new account. If you still cannot access the account, the portal tells users to re-register.
Where are the Pasco County Utilities customer service centers?
Locations are 11355 DeCubellis Road in New Port Richey, 14236 Sixth Street 2nd Floor in Dade City, and 19420 Central Blvd. in Land O’ Lakes.
What are the customer service hours?
Customer service center hours are Monday-Friday, 8:30 AM-4:00 PM. New Port Richey and Land O’ Lakes offer drive-through and walk-up; Dade City is walk-up only.
How do I start new service?
First confirm Pasco County Utilities is your provider using Pasco Mapper. Then use the online application for Owner/Property Manager, Tenant, or Builder. Fees and information should be received 3 business days before the requested start date.
How do I close my account?
Submit a close request 3 business days before the needed termination date. If the account is not closed, the account holder remains responsible for utility use and fees.
How do I transfer service?
Transfer can be requested in person, in writing, by application, or by phone at 727-847-8131. The active account must have a zero balance, and deposit requirements may change.
What if my service was disconnected for non-payment?
Make the correct payment online, by phone, or at the New Port Richey/Land O’ Lakes drive-through. Personal checks are not accepted for restart, and a $145 reconnection fee is listed on the service page.
Can I get same-day reconnection?
Pasco states that payments and a notification call made before 2 PM on the day services were turned off may be restored the same day; after 2 PM may be the next business day.
Can I request a billing adjustment?
Yes. Pasco provides billing adjustment paperwork for leaks, pool fills, and unexplained high water use. Collect repair receipts, permit/fill documentation, meter/usage details, and account information.
Who do I call for utility bill assistance?
Call Pasco County Human Services at 727-834-3297 or 352-521-5173. You may also ask Utilities Customer Information & Services about payment arrangements at 727-847-8131.
Are there 2026 water restrictions in Pasco County?
Yes. Pasco is under a modified Phase III “Extreme Water Shortage” order effective April 3 through October 1, 2026. Check current county and SWFWMD rules before watering.
Is this the official Pasco County Utilities website?
No. This is an independent utility guide. Confirm live balance, deadlines, shutoff status, service changes, rates, notices, and emergencies with official Pasco County Utilities sources.
30-Second Pasco Utility Checklist
Paying: InvoiceCloud or 855-786-5344 → account/customer number → confirmation saved.
Logging in: EasyPay → Forgot Username/Password first → re-register only if needed.
Starting service: confirm provider with Pasco Mapper → apply by occupancy type → submit 3 business days early.
Disconnected: pay correct amount → no personal checks → call for reconnect → before 2 PM matters.
Emergency: after-hours emergency 727-847-8144; customer service 727-847-8131 during business hours.