Pinellas County Water Utilities: Bill Pay, Login & Phone

How to Pay Your Pinellas County Water Bill Online

The quickest way to pay is through the official Pinellas County Utilities Customer Portal. It supports one-time payments, registered account payments, future scheduled payments and automatic billing.

Pay Without Creating an Account

1. Open the official portal. Visit myaccount.pinellas.gov.
2. Select Pay Bill as a Guest. This option appears on the customer portal login screen and allows a one-time payment without registering a full online profile.
3. Locate your water bill. Have your Pinellas County Utilities account number and the identifying details requested by the payment system ready.
4. Enter the account information. Follow the instructions to locate your account and confirm the displayed balance.
5. Choose the payment method. The portal accepts eligible credit and debit cards and electronic checks.
6. Review processing fees. The county charges different fees depending on the payment method. Check the final transaction total before continuing.
7. Submit and save the confirmation. Retain the payment confirmation until the payment appears on your account.

Pay Through a Registered Account

Registered users can sign in to view the current bill, payment history and water usage. They can also schedule a future payment or enable AutoPay.

1. Go to the Pinellas County Utilities login page.
2. Enter your User ID and password.
3. Open the relevant utility account.
4. Select the payment option and confirm the amount due.
5. Choose your bank account or accepted card.
6. Complete the payment and retain the confirmation.

If you need to pay an amount different from the amount shown in the payment system, Pinellas County instructs customers to contact Utilities at 727-464-4000.

Pinellas County Utilities Login and Registration

The county’s online portal lets customers manage water, sewer and reclaimed water accounts without calling customer service for routine requests.

Register for the Customer Portal

1. Visit myaccount.pinellas.gov.
2. Click Sign up or Create an Account on the login screen.
3. Enter your utility account number and the personal information requested to verify the account.
4. Choose a User ID and password.
5. Complete the registration and any required verification.
6. Sign in and select your utility account.

The portal also supports optional multi-factor authentication for additional account security.

Forgot Your User ID or Password?

On the official login page, click Forgot User ID or Password? and follow the recovery instructions.

If the system cannot locate your account or your login becomes locked, contact 727-464-4000. Avoid creating duplicate profiles without first verifying your existing registration.

Useful Features After Login

• View current and previous water bills.
• Make payments and review payment history.
• Enroll in AutoPay and paperless billing.
• Compare daily and monthly water consumption.
• Set high-usage and potential leak alerts.
• Update contact information and notification preferences.
• Manage multiple utility accounts.
• Submit requests to start, stop or transfer service.

To check water usage: Open Usage Insight, then select Understand Usage. You can compare consumption over time and look for unusual increases.

To enable account alerts: Go to Profile → Manage Notifications, choose email, text or phone notifications, select the desired alerts and save your preferences.

Pinellas County Water Bill Payment Methods and Fees

You can pay online, by phone, through automatic bank transfer, at an authorized Amscot location, by mail or at a county payment location.

These are the county’s published payment fees for 2026.

Example: A $400 card payment falls into two $250 processing increments, resulting in a $5.90 processing fee. Confirm the actual fee displayed by the payment processor before submitting.

For the current payment fee schedule, visit Pinellas County Water Rates and Fees.

Pay Your Water Bill by Phone

Call the automated bill-payment system at 866-764-0193.

1. Have your latest utility bill ready.
2. Call the automated payment number.
3. Enter the account information requested.
4. Select the accepted payment option.
5. Verify the amount and applicable processing fee.
6. Confirm the payment and retain the transaction number.

For account-specific questions, payment disputes or assistance with an overdue balance, call the main customer service number, 727-464-4000.

Pay at a Local Drop Box

Pinellas County lists three utility payment drop-box locations:

• Clearwater: 14 S. Fort Harrison Avenue, Clearwater, FL 33756.
• Largo: 6730 142nd Avenue, Largo, FL 33771.
• St. Pete Beach: 155 Corey Avenue, St. Pete Beach, FL 33706.

Do not put cash in a utility payment drop box. Include the account information needed to identify your payment.

Mail payments: Use the remittance address printed on your current water bill and include the payment coupon. For account correspondence rather than bill remittance, Pinellas County Utilities lists P.O. Box 1780, Clearwater, FL 33757-1780.

2026 Pinellas County Water and Sewer Rates

Pinellas County Utilities introduced its fiscal year 2027 rates on October 1, 2026. Water and sewer bills are generally issued every two months, but the published base and consumption rates are expressed as monthly amounts.

Residential Water Rates Effective October 1, 2026

Residential Sewer Rates

The published sewer rate for FY2027 is $8.39 per 1,000 gallons, plus a $22.98 monthly base charge. Pinellas County notes a 10,000-gallon monthly volumetric cap for single-family residential sewer billing.

Separate reclaimed water rates and fees may apply if a property receives reclaimed irrigation water.

Example: Water Charges for a Typical Household

Consider a residential customer with a 3/4-inch meter who uses 5,000 gallons of drinking water in one month:

• First 4,000 gallons: 4 × $4.19 = $16.76
• Next 1,000 gallons: 1 × $9.51 = $9.51
• Monthly water base charge: $11.80
• Estimated water-only amount: $38.07

This illustrative calculation does not include wastewater, reclaimed water or other applicable charges. It also does not represent the full bimonthly bill.

Read Pinellas County’s FY2027 rate comparison for the complete published schedules.

Understanding Your Water Bill and Due Date

Pinellas County states that utility bills are sent approximately every 61 days and are due 28 days after the bill date.

Your statement may include:

• Previous balance: Any unpaid amount carried forward.
• Water base charge: Fixed charge associated with maintaining service.
• Water consumption: The amount recorded by the meter.
• Sewer base and usage charges: Wastewater service costs when applicable.
• Reclaimed water charges: If the property receives reclaimed water.
• Payments and adjustments: Credits, payments or account corrections.
• Amount due: The total payment required by the stated deadline.

You can also view the county’s official bill explanation to identify charges on your statement.

What If You Cannot Pay by the Due Date?

The county offers limited billing assistance options for qualifying circumstances, including changing the assigned due date and requesting a one-time extended due date within a 12-month period.

1. Review your outstanding balance in the customer portal.
2. Call 727-464-4000 during business hours.
3. Ask whether your account qualifies for a one-time extension or a different billing due date.
4. Confirm the exact payment amount, approved date and any restrictions.
5. Save the arrangement details and pay by the agreed deadline.

The county’s published late-payment charge is 10% of the delinquent balance, with a $1 minimum and $500 maximum.

For additional information, visit Pinellas County Water FAQs.

Start, Stop or Transfer Water Service in Pinellas County

Before requesting a water connection, verify which utility serves your property. Not every address in Pinellas County receives drinking water or sewer service from Pinellas County Utilities. Some municipalities operate separate utility systems.

Use the official Customer Service page to access the service-provider verification option.

Request Water Service for a New Address

1. Verify the serving utility. Check that Pinellas County Utilities provides service at your street address.
2. Open the service request page. Visit Request Utilities Service.
3. Choose the appropriate request. Follow the county link to start water or sewer service through the Customer Service Center.
4. Prepare your information. Have the service address, applicant information, requested start date and any required identity or occupancy documents ready.
5. Review deposits and charges. A deposit may be required based on meter size and services.
6. Submit your request. Follow the county’s instructions and retain any application confirmation.
7. Confirm activation. Contact customer service if you need to verify the connection date.

New Residential Service Deposits

Published deposits effective October 1, 2026 include:

These are published deposit amounts, not total connection costs. Other service or installation fees may apply. Check the official Water System User Fees before requesting a new connection.

Stop Water Service When Moving

Existing customers can submit stop or transfer requests through the online customer portal or the county’s customer service process.

1. Sign in to the Utilities Customer Portal.
2. Find the service request option.
3. Choose the appropriate stop or transfer request.
4. Enter the service address and requested date.
5. Provide the forwarding information requested.
6. Confirm how the final bill and any remaining account balance will be handled.

High Water Bill or Leak: How to Request an Adjustment

Pinellas County Utilities provides a process for reviewing certain unusually high water bills caused by repaired leaks. An adjustment is not automatic, and customers must provide documentation showing that repairs were completed.

First, Check Whether Water Is Still Being Used

1. Open the customer portal.
2. Navigate to Usage Insight → Understand Usage.
3. Compare current consumption with previous billing cycles.
4. Check toilets, faucets, outdoor hoses and irrigation lines.
5. Look for unexpected usage during hours when nobody is using water.
6. Repair any confirmed plumbing leak and keep proof of the work.

For a more detailed inspection, use the county’s Water Leak Resources page, which provides a Leak Detector Guide and a High Water Bill Check Sheet.

Apply for a Leak Adjustment

1. Repair the leak. Keep the repair date, property address and description of the work.
2. Collect documentation. A licensed plumber’s invoice is an accepted form of evidence.
3. Use a repair statement if necessary. If you do not have a plumber’s invoice, complete the county’s Statement of Repaired Leak and have it notarized.
4. Review eligibility. The county’s repair statement describes a possible adjustment when consumption during the repair billing period or preceding period was at least twice, or 20,000 gallons greater than, average bimonthly usage.
5. Submit the documents. Email the supporting repair documentation to utlleakrepairdocs@pinellas.gov.
6. Follow up. Call 727-464-4000 if you need information about the adjustment review.

The repair-document email address is for receiving documents, not general account correspondence.

Official information: Submit a Statement of Repaired Leak.

Water Restrictions in Pinellas County: Important 2026 Update

Pinellas County Utilities customers are subject to emergency water-use restrictions because of drought conditions affecting the Southwest Florida region.

On September 23, 2026, Pinellas County announced that the Southwest Florida Water Management District’s modified Phase III Extreme Water Shortage Order had been extended through March 31, 2027.

The county publishes different outdoor watering schedules based on location, water source and service circumstances. Customers north and south of State Road 580 may have different requirements.

Customers should not assume that a previously permitted irrigation day remains valid.

How to Check Your Permitted Watering Day

1. Open the official Pinellas County watering restrictions page.
2. Determine whether your property is north or south of State Road 580.
3. Identify whether your irrigation uses potable water, reclaimed water, a private well or another source.
4. Find the watering schedule applicable to that location and source.
5. Check the permitted hours and any additional restrictions.
6. Update your irrigation controller to match the current rules.

The county states that watering-restriction violations can result in a $193 citation, with higher penalties for additional violations.

For the latest restrictions, see the county’s September 2026 water-shortage announcement.

Report a Water Main Break, Sewer Problem or No Water

Pinellas County Utilities provides 24-hour emergency and automated telephone assistance through 727-464-4000.

For water problems, start by determining whether the issue is inside your home or affects the public water system.

The official Utilities Services page provides links for reporting water and sewer issues.

Emergency contact: 727-464-4000, including after hours.

Pinellas County Utilities Office and Customer Support

Pinellas County Utilities
14 S. Fort Harrison Avenue
Clearwater, FL 33756

Customer service: 727-464-4000
Contact center: Monday–Friday, 8 AM–5 PM
Payment lobby: Monday–Friday, 8 AM–4:30 PM
24-hour emergency line: 727-464-4000

Get directions to the Clearwater utility office

For service changes, payment questions, billing disputes, leaks and account support, use the official Utilities Customer Service page.

Frequently Asked Questions

Official Pinellas County Utilities Resources

• Pinellas County Utilities Department — official provider information and services.
• Utilities Customer Portal — account login, guest payments and account management.
• Customer Portal Instructions — registration, usage alerts and account features.
• Water Bill Payment Options — payment methods, phone payments and drop boxes.
• Official Water Rates and Payment Fees — current fee schedules.
• 2026–2027 Utility Rate Changes — water, sewer and reclaimed water rates effective October 1, 2026.
• Start or Stop Utilities Service — account service request information.
• Water Leak Resources — high-bill checks, leak detection and adjustment documents.
• Watering Restrictions — local outdoor watering rules and conservation requirements.
• Contact Utilities Customer Service — account assistance, water issues and service requests.

Information reviewed: October 23, 2026. Customer service details, payment fees and utility rates are based on official Pinellas County publications. Always confirm time-sensitive payment and service information with the county.

Independent publication: WaterUtilities.org is not affiliated with Pinellas County government or Pinellas County Utilities. This guide provides public information and directs visitors to official utility services. We do not process bill payments, manage accounts or dispatch emergency personnel.