Rialto Water Services Utility Billing Rialto CA 2026 Guide

How to Pay Your Rialto Water Bill Online

The official online billing system provides two options: an existing-customer login and QuickPay for one-time payments without enrolling in an online account.

1. Open the payment website. Visit Rialto Water Services Online BillPay.
2. Choose your payment route. Select the existing-customer login if you already have a profile, or use Rialto Water Services QuickPay if you want to make a one-time payment without enrollment.
3. Enter the requested information. For QuickPay, follow the account-identification prompts. Keep your latest water or sewer bill nearby.
4. Review the balance. Check that the account and amount shown match your utility statement.
5. Select a payment method. The portal supports one-time payments from an eligible credit card or bank account.
6. Confirm the transaction. Check the payment amount and information before submitting.
7. Keep the receipt. Save the confirmation until the payment is reflected on your account.

If a payment does not appear on your next mailed bill, remember that RWS states payments received one day before a new bill is generated may not be reflected on that printed statement. Check your account or contact billing before making a duplicate payment.

Rialto Water Services Login and New Account Registration

Online registration is useful if you want to access current and previous bills, manage recurring payments, switch to electronic statements or view multiple accounts using one username.

Sign In to Your Account

1. Open RWS Online BillPay.
2. Find the Existing Customer Login section.
3. Enter your username and password.
4. Submit the login form.
5. Choose the appropriate account to view its bill, make a payment or manage billing settings.

Register for Online BillPay

1. Visit the official online payment portal.
2. Select the new-user enrollment or registration option.
3. Provide the customer and account information requested during enrollment.
4. Create your username and password.
5. Complete the account verification steps.
6. Sign in and configure paperless billing or recurring payments if desired.

The portal supports both bank-account and credit-card payments, including automatic payments. Customers with multiple RWS accounts may be able to access them from one online profile.

Forgot Your Login Details?

Use the recovery options provided on the payment portal. If your account cannot be linked or you no longer have the billing information needed for enrollment, call 909-820-2546 during customer service hours.

All Rialto Water Services Payment Options

Online payments are convenient, but they are not the only option. RWS also accepts telephone payments, mailed checks, selected cash payments and payments at its customer service office.

Pay by Phone Without Internet

Call 909-820-2546 and follow the automated payment prompts. The system operates outside normal office hours and offers English and Spanish instructions.

Have your account number and payment information ready. Keep the transaction confirmation after completing the payment.

Pay Cash With PayNearMe

Rialto Water Services offers a barcode-based cash payment service at participating retailers. Its published information identifies stores such as 7-Eleven, CVS and Family Dollar.

1. Find the PayNearMe barcode printed on the back of your RWS bill.
2. If the barcode is missing, call 909-820-2546 and request one by email or text.
3. Check the participating retailer using the official RWS billing page.
4. Present the barcode and cash payment at the participating location.
5. Keep the receipt and verify that the payment posts to your account.

The published convenience fee is $1.99. Check the current payment terms because retailer participation and fee treatment can change.

Mailing Address for Payments

Rialto Water Services
PO Box 60450
Los Angeles, CA 90060-0450

Do not send bill payments to the general correspondence address at PO Box 800 in Rialto. That address is for correspondence, not payment remittance.

Rialto Water Services Customer Service and Office Location

For billing questions, account registration, water service, sewer charges or an emergency, use the following contact information.

Get directions to the Rialto Water Services office.

Local transit tip: RWS states that its customer service facility is north of the Foothill stop on Omnitrans Route 22. Parking is available behind the building near the customer entrance.

For online questions, use the official contact form. For urgent leaks or interruptions, call the phone number rather than waiting for a web-form response.

2026 Rialto Water and Sewer Rates

The City of Rialto adopted updated water and wastewater rates effective March 1, 2026. These rates replace earlier schedules shown on some older utility pages.

For most residential customers, the bill includes a fixed monthly water meter charge, tiered consumption charges and any applicable sewer or other charges.

Residential Water Rates Effective March 1, 2026

One CCF is 100 cubic feet of water, approximately 748 gallons.

2026 Monthly Fixed Water Charges

Example: A household with a 3/4-inch meter using 8 CCF during a monthly billing cycle would have a water consumption charge of $16.88 plus a $37.30 fixed charge, totaling $54.18 for water before sewer and other applicable charges.

Residential Sewer Charges

The City’s published March 1, 2026, rate schedule lists a monthly residential sewer/wastewater charge of $69.16 per residential unit for the applicable Group 1 classification. Properties outside city boundaries can have a different rate under the published tariff.

Use the City of Rialto Water and Wastewater Rates page for the full adopted rate tables, including larger meters, commercial classifications and planned adjustments beginning in 2027.

Some older Rialto Water Services billing material still displays earlier consumption tiers. For bills issued under the March 2026 schedule, use the city’s newer adopted rates.

How to Start Water or Sewer Service in Rialto

Moving into a home or rental? Rialto Water Services requires an application and supporting documents before establishing a new account. Owners and tenants must submit different proof of occupancy.

For Property Owners

1. Open the Start or Terminate Service page.
2. Download the New Service Application.
3. Complete the application using the property and customer information requested.
4. Provide proof of ownership, such as a final settlement statement or notarized grant deed.
5. Contact RWS at 909-820-2546 to confirm the required deposit and application-submission method.
6. Arrange service activation after the account requirements have been completed.

For Tenants

1. Download the new-service application from the same official page.
2. Prepare a copy of your rental or lease agreement.
3. Complete the requested customer and service-address information.
4. Ask RWS about the applicable water and sewer deposits.
5. Submit the application and lease documentation according to RWS instructions.
6. Confirm the water activation date with customer service.

Deposits for New Accounts

RWS states that a residential water deposit is calculated as twice the property’s average monthly water consumption charge over the previous 12 consecutive months. Its published residential sewer deposit is $103.

The provider states that deposits can be credited back to the account after two years of on-time payments, provided the account has not appeared on the turn-off list.

Stop Rialto Water Service When Moving Out

Customers who sell a property or leave a rental must request termination of service. Do not assume the account automatically closes when you move.

1. Visit the RWS service termination page.
2. Download and complete the termination form.
3. Enter the existing account, service address and requested final date.
4. If you sold the property, provide a final settlement statement or notarized transfer of title.
5. If you were a tenant, submit the completed termination form.
6. Contact customer service to confirm receipt and final billing arrangements.

The termination form states that requests are processed on the following business day and service discontinuation is available Monday through Friday.

Late Water Bill, Disconnection and Reconnection Fees

Rialto Water Services states that water and sewer bills are due upon receipt and become delinquent 25 days after the billing date.

Its published delinquency fee includes 10% of current charges plus 1.5% of the past-due balance. Accounts with unpaid previous balances may become subject to disconnection procedures under the provider’s billing rules.

Published billing rules describe a 10-day period from the next regular billing date for paying a previous unpaid balance before turn-off procedures begin. Actual disconnection action must also comply with applicable California customer protections.

What to Do After Receiving a Shutoff Notice

1. Review the account number, past-due balance and notice deadline.
2. Call 909-820-2546.
3. Ask whether a payment arrangement or an additional notice or appeal procedure applies.
4. Confirm the amount and payment method required to avoid disconnection.
5. If you pay online, save the confirmation number.
6. Contact customer service again if your service is already interrupted or you need reconnection instructions.

High Rialto Water Bill: Leak Checks and Billing Adjustments

Before disputing a high water bill, determine whether the increase came from consumption, a new water rate, a meter-related base charge or wastewater service.

Rialto’s March 2026 rate changes make it especially important to compare both the amount of water used and the applicable rate on the statement.

Five Checks to Make First

1. Compare water usage. Find the total CCF on the current and previous statements.
2. Check the billing dates. A longer billing period can increase the number of units charged.
3. Check toilets and faucets. A running toilet or dripping fixture can waste water without being noticed.
4. Inspect irrigation. In Rialto’s warm, dry climate, damaged sprinkler heads or incorrectly programmed irrigation systems may increase outdoor usage.
5. Review the tariff. Compare your bill with the city’s official rates effective March 1, 2026.

Request a Water Billing Adjustment

RWS provides a Water Adjustment Request form for customers who need a billing review.

1. Open the official Billing page.
2. Locate Application for Billing Adjustment.
3. Download the Water Adjustment Request form.
4. Complete the form using the required billing information and circumstances.
5. Gather supporting documentation where relevant, such as a plumber’s invoice for a repaired leak.
6. Contact customer service about submitting the form and how the adjustment decision will be communicated.

An adjustment is not guaranteed. Eligibility depends on RWS policies and the circumstances documented by the customer.

Rialto Water Services vs. West Valley Water District

A Rialto mailing address does not guarantee that Rialto Water Services is the drinking-water provider. The city identifies multiple water providers serving different parts of Rialto.

The city explains that Rialto Water Services provides water to the central portion of Rialto, while its sewer system serves much of the city. Some West Valley Water District customers therefore receive water bills from West Valley and sewer bills from Rialto Water Services.

Before creating an account, open the City of Rialto Water & Sewer Services page, which provides provider information and coverage maps.

Water Quality, Leaks and After-Hours Emergencies

For an unexpected interruption, visible water main break, water quality concern or other urgent utility issue, call 909-820-2546. RWS lists this number for after-hours water emergencies as well as regular customer service.

Before Calling About a Leak

1. Check whether the problem is inside the building or appears to involve a public main.
2. Look for water escaping into the street, pavement damage or unusual pressure loss.
3. Record the street address or nearest intersection.
4. Avoid opening a utility meter enclosure or touching exposed electrical equipment.
5. Call the emergency number and describe the location and conditions.

Where Does Rialto Drinking Water Come From?

Rialto Water Services publishes information about its groundwater production, treatment and drinking-water quality. The system has also addressed regional perchlorate contamination through wellhead treatment and removal of affected wells from service.

For current testing information, read the latest water quality report through Rialto Water Services or the City of Rialto Utilities Department.

An annual water quality report describes routine testing; it does not replace current emergency notices. If an active boil-water or other advisory is issued, follow the most recent instructions from the responsible utility or health authority.

Rialto Utility Users Tax Exemption and Assistance

Rialto’s utility billing information provides an application process for qualifying low-income customers and seniors age 65 or older. Eligibility and documentation requirements must be checked against the current city rules.

Separately, the City of Rialto has suspended its residential Utility Users Tax for the entire 2026 calendar year. The suspension runs from January 1 through December 31, 2026.

This suspension applies to the tax, not the normal water and wastewater service rates.

How to Check for Assistance

1. Review your statement to identify the actual charges.
2. Open the RWS Billing page.
3. Look for the Utility Users Tax Exemption or applicable discount application.
4. Check the eligibility requirements before completing the form.
5. Contact customer service if the application is unclear or you need help with an overdue balance.

For questions about the 2026 rate changes or tax suspension, use the City of Rialto rate information page.

Frequently Asked Questions About Rialto Water Billing

Official Rialto Water and Sewer Resources

• Rialto Water Services Official Website — utility information, notices and customer resources.
• Rialto Online BillPay — account login, QuickPay, AutoPay and e-billing.
• Rialto Water Services Billing — payment methods, mailing address, deposits and billing rules.
• Start or Terminate Water Service — applications and required documents.
• Rialto Water Services Contact — office, hours and contact form.
• City Water and Sewer Providers — service territories and local utility contacts.
• Official 2026 Water and Sewer Rates — adopted rates effective March 1, 2026.
• Rialto Utilities Department — system information, water quality documents and city oversight.

Information reviewed: October 23, 2026. Information is based on published Rialto Water Services and City of Rialto resources. Rates, payment methods, fees and service procedures may change; confirm account-specific requirements with RWS.

Independent information notice: WaterUtilities.org is not affiliated with Rialto Water Services, Veolia or the City of Rialto. This page provides public information and official links. It does not accept water payments, access customer accounts or process service applications.