Roswell Water Utility 2026: Bill Pay, Login & Phone

How to Pay Your Roswell Water Bill Online

Roswell accepts payments through its official Citizen Self Service utility billing system. You need your Account Number and Customer ID, both printed near the top of your utility statement.

1. Open the official payment portal. Go to Roswell Utility Billing.
2. Find the billing search fields. Select Utility Billing if the portal first displays the general Citizen Self Service menu.
3. Enter your account number. Copy the number from your current Roswell utility statement.
4. Enter the Customer ID. This is a separate number shown on the bill. Both fields are required to locate the account.
5. Search for your bill. Confirm the customer and amount due before proceeding.
6. Select the payment method. Choose an accepted credit/debit card or electronic check payment.
7. Review the transaction fee. The city charges different fees for cards and online eChecks.
8. Submit once and save confirmation. Keep the receipt until payment posts to the utility account.

When will the payment appear? The city’s online payment instructions state that payments post to the account on the next business day. A payment made on Friday may not appear until Monday, excluding holidays.

Roswell Utility Billing Login and Account Access

Roswell uses Citizen Self Service for utility billing lookups and recurring card payments. The system also allows customers to review account information when supported by their registration.

Find Your Utility Account

1. Visit the Citizen Self Service billing page.
2. Locate the Account Number and Customer ID fields.
3. Enter the information from your bill.
4. Submit the search to locate the utility account.
5. Follow the available sign-in or account-management options for additional features.

Register for Recurring Credit Card Payments

The city allows registered customers to enroll in automatic recurring credit-card payments.

1. Access the official utility billing portal.
2. Register or sign in using the available customer profile option.
3. Open the utility bill associated with your account.
4. Select the credit-card payment option.
5. Review the recurring-payment enrollment offered by the system.
6. Complete the authorization and save confirmation.

To cancel an existing recurring card enrollment, sign in and select Manage Bills, then Bill Details and Details. Choose Delete Enrollment. If no current bill appears, look under Show Past Bills.

Portal Not Opening?

Roswell’s Citizen Self Service system requires JavaScript and browser cookies. If you see an Upgrade Browser or cookies-disabled message:

1. Open the link in an updated browser.
2. Enable JavaScript and allow cookies for the official portal.
3. Reload the billing page.
4. Enter the account and customer numbers again.
5. If the problem continues, use the phone payment option or contact billing support.

For account information that does not match your bill, email fsd@roswellgov.com or call 770-641-3759.

Other Ways to Pay Your Roswell Water Bill

The city offers telephone payments, mailed checks, recurring bank drafts and electronic billing. Payment processing times and fees depend on the method.

Pay Your Roswell Utility Bill by Phone

Call 770-641-3800 and follow the automated instructions. Choose the utility billing option, enter the information requested and review the payment total.

A service fee applies to telephone payments. The city does not publish one fixed fee for every phone transaction on its main Utility Services page, so confirm the fee during the call.

Mail Your Water Bill Payment

City of Roswell Utility Payments
PO Box 732680
Dallas, TX 75373-2680

Make checks payable to City of Roswell. Include the payment coupon from your statement so the payment can be credited to the correct account.

The Dallas address is the city’s payment processing address, not the physical Roswell utility office.

Enroll in Automatic Bank Draft

Roswell provides an official bank-draft enrollment form for garbage and water utility bills.

1. Open the City Utility Services page.
2. Find Sign up for Bank Draft or Application for Automatic Bank Draft for Garbage & Water.
3. Complete the required account and banking information.
4. Submit the application using the city’s instructions.
5. Continue paying normally until the city confirms automatic withdrawals are active.

Get Utility Bills by Email

Customers can request electronic billing instead of paper statements.

On the same official Utility Services page, select Sign up for Electronic Billing. Complete the request and verify the email address where future statements should be delivered.

Roswell Water Rates Effective July 1, 2026

The City of Roswell publishes a water rate schedule effective July 1, 2026. Customers pay a monthly base charge based on meter size, plus consumption charges.

Monthly Water Base Charges

Residential Water Consumption Rates

For standard residential meters between 5/8 inch and 1 inch, Roswell uses three consumption tiers.

Example: Home Using 6,000 Gallons

For a residential customer with a standard 5/8-inch meter:

• Monthly base charge: $10.97.
• First 5,000 gallons: 5 × $5.94 = $29.70.
• Next 1,000 gallons: 1 × $11.86 = $11.86.
• Estimated water charge: $52.53.

This example excludes garbage, stormwater, sewer and other applicable charges. The actual statement may differ based on customer classification and billing details.

Official schedule: Roswell Water Rates and Utility Fees.

Does Roswell City Water Serve Your Address?

This is an important question because the City of Roswell Water Utility serves only part of Roswell. The utility operates a treatment plant serving approximately 5,600 customers, while Fulton County provides water to other properties.

A Roswell mailing address does not automatically mean the City of Roswell sends your water bill.

How to Identify the Correct Provider

1. Check the water bill. Look at the provider’s full name near the top of the statement.
2. Check the city’s service area. Visit the Roswell Water Utility page.
3. Open the service-area map. Find the Roswell Water Utility Service Area PDF among the official quick links.
4. Compare your property location. Check whether the address is inside the mapped municipal water territory.
5. Verify with the utility. For uncertain addresses, call Roswell Water Utility at 770-641-3707 or Utility Billing at 770-641-3759.
6. Use the correct billing system. If Fulton County supplies the property, follow Fulton County’s billing instructions rather than submitting payment through Roswell Citizen Self Service.

Fulton County Water Customers

Customers outside Roswell’s municipal water territory should begin with Fulton County’s official website and navigate to Water Services or Water Billing.

The city lists 770-640-3040 for water issue reporting involving Fulton County customers.

Start New Roswell Water and Garbage Service

Roswell provides an online application for customers who need to establish a city utility account for garbage and water service.

However, city water is available only within the Roswell Water Utility service area. Applicants outside that territory must work with the correct water provider.

New Utility Account Application

1. Visit the official New Utility Account Application.
2. Enter the applicant’s first and last name.
3. Provide a primary telephone number and valid email address.
4. Enter the date of birth and driver’s license information requested by the city.
5. Provide the complete service address and mailing address, if different.
6. Indicate whether you own or lease the property.
7. Enter the applicable purchase date or lease start date and property-owner information.
8. If renting, upload the required lease agreement or supporting pages.
9. Review the details, type your signature and submit the application.
10. Watch for confirmation from the Finance Department at the email address provided.

The city states that its representative sends confirmation after the request is processed. Renters should be ready to provide the first and last pages of the leasing contract if requested.

New customer bills are sent electronically by default. Customers who prefer paper statements can email fsd@roswellgov.com to request another arrangement.

New Construction and Water Meter Installation

New construction requiring a meter installation is different from simply opening an existing utility account.

Roswell publishes meter installation and system capacity charges. For example, its July 2026 schedule lists a $4,000 total for a 3/4-inch drop-in meter installation where the developer has already installed the qualifying service and meter box.

A 3/4-inch short-side meter installation, where the city installs the service and meter on the same side of the road as the main, is listed at $4,987.42. A 3/4-inch long-side installation is listed at $9,515.83.

Site restoration or other work may cost extra. For a new property requiring infrastructure, obtain a location-specific estimate directly from the city.

See the official Meter Installation Costs and Capacity Fees.

Stop or Cancel Roswell Water Service

If you are moving out of a city-served property, use the official disconnection form to close the utility account.

1. Open Roswell Disconnection of Garbage & Water.
2. Enter the account holder’s name.
3. Provide the full service address.
4. Indicate whether you own or lease the property.
5. Enter the applicable lease-end or sale information.
6. Provide the forwarding address and contact information.
7. Review the form, provide the required authorization and submit it.
8. Check your email for confirmation that the request has been processed.

Roswell sends final statements electronically to the email address provided in the request.

Do not assume service closes when a new tenant moves in. Submit the official termination request and keep confirmation for your records.

If you need help completing the form, contact the Finance Department at 770-641-3759.

High Roswell Water Bill? Use AquaHawk to Check for Leaks

Roswell offers a free water monitoring service called AquaHawk. It helps customers review consumption and identify unusual water-use patterns that may indicate a leak.

Continuous consumption while everyone is asleep or away from home is one warning sign worth investigating.

How to Access AquaHawk

1. Open Roswell AquaHawk Water Monitoring.
2. Log in using your existing account credentials, or follow the registration option if you have not enrolled.
3. Link the municipal water account using the information requested.
4. Open the consumption dashboard.
5. Review recent water usage and available alerts.
6. Compare the pattern with your household’s normal water use.

If you see continuous consumption, check running toilets, leaking faucets, outdoor hoses, automatic sprinklers and other plumbing fixtures.

Check These Common Leak Sources

• Running toilet: Water leaking past a worn flapper can continue between flushes.
• Irrigation valve: A sprinkler zone may run unexpectedly or fail to shut off completely.
• Outdoor faucet: A slow hose-bib leak can go unnoticed outside.
• Underground service line: A leaking pipe may produce a wet patch or unexplained consumption.
• Indoor appliance: A malfunctioning water-connected appliance can increase use.

How to Request a Roswell Water Leak Adjustment

If you repaired a leak and received an unusually high bill, Roswell allows eligible municipal water customers to apply for a billing adjustment.

The city requires that the leak be repaired within the last 45 calendar days and that repair receipts accompany the application.

Submit the Official Leak Adjustment Form

1. Complete the repair. Fix the leak before requesting an adjustment.
2. Collect documentation. Keep plumber invoices, supply receipts and proof showing what was repaired.
3. Open the official form. Visit Roswell Leak Adjustment Application.
4. Enter the utility account information. Provide the account number, customer ID when available, name and service address.
5. Explain the leak. Describe the problem, what was repaired and the repair date.
6. Upload your receipts. The form accepts common image and document formats, including PDF.
7. Confirm the 45-day requirement. The application specifically asks whether the repair was completed within the last 45 calendar days.
8. Authorize and submit. Type your full name as the electronic signature and retain your submission information.

Additional supporting receipts can be emailed to fsd@roswellgov.com.

If a large bill is due while your adjustment is under review, contact the Finance Department to confirm the balance and any available payment options.

Report a Water Main Break, Low Pressure or Water Quality Problem

Roswell separates water operations from billing. Contact the Water Utility when there is a suspected water main break, unusual water pressure or water-quality concern affecting city water infrastructure.

Report a City Water Leak

1. Identify the affected street, property or nearest intersection.
2. Check whether the problem appears to involve a public water main or private plumbing without approaching unsafe equipment.
3. During working hours, call 770-641-3707.
4. Outside working hours, call 770-640-4100 for police dispatch assistance.
5. Explain when the issue started and whether neighboring properties are affected.

Water Utility operating hours are Monday–Friday, 7 AM–4 PM. The operations office is at:

Roswell Water Utility
105 Frank Lewis Drive
Roswell, GA 30075

You can also submit a non-emergency report through the city’s service reporting tools linked on the Water Utility page.

Roswell Water Quality, Treatment and Conservation

The City of Roswell operates its own drinking-water treatment plant, with a stated treatment capacity of approximately 3.3 million gallons per day. The municipal distribution system includes about 89 miles of water mains.

The city provides drinking-water quality reports, a source water assessment and service line information through its official Water Utility website.

Find the Annual Drinking Water Quality Report

1. Visit Roswell Water Utility.
2. Find the Water Quality & Consumer Confidence Report link.
3. Open the latest published report.
4. Review the water testing information and listed regulatory standards.
5. Contact the utility if you have questions about unusual taste, odor, color or a water-quality advisory.

Reports describe testing over their stated reporting period. For an immediate local water-quality concern, check current official notices and contact the utility rather than relying only on an annual report.

Outdoor Watering Rules in Roswell

Under Georgia’s general non-drought watering rules, landscape watering to maintain lawns, trees and shrubs is generally allowed daily between 4 PM and 10 AM.

Some activities, including hand watering with an automatic shutoff nozzle, drip irrigation, watering vegetable gardens and qualifying new landscaping, have different allowances.

Additional restrictions can apply during drought declarations. Review Georgia EPD Water Conservation for the current statewide requirements.

Roswell Water Utility Frequently Asked Questions

Official Roswell Water Utility Resources

• Roswell Utility Services — payments, service requests, rates and account forms.
• Official Utility Billing Portal — account lookup and online payments.
• Roswell Water Utility — municipal water operations, service area, reports and emergency contacts.
• New Utility Account Application — open garbage and eligible city water service.
• Disconnection of Garbage & Water — close an existing city utility account.
• Leak Adjustment Application — repaired leak documentation and adjustment requests.
• Roswell AquaHawk — water consumption monitoring and leak detection.
• Fulton County Government — water and sewer services for properties outside the city water service area.
• Georgia Water Conservation Rules — outdoor watering and drought restrictions.

Information reviewed: October 23, 2026. Water rates reflect the City’s schedule effective July 1, 2026. Payment fees, procedures and account requirements can change; verify account-specific information with the City of Roswell.

Independent information guide: WaterUtilities.org is not operated by or affiliated with the City of Roswell, Georgia, or Fulton County. This website does not process utility payments, access customer accounts or dispatch emergency repair personnel.