Sioux Falls Water Utilities 2026: Bill Pay, Login & Phone

How to Pay Your Sioux Falls Water Bill Online

The official OneMeter portal supports quick payments without creating an account. If you already have a OneMeter profile, you can sign in to review the amount owed and access additional account features.

1. Open the official portal. Visit Sioux Falls OneMeter.
2. Choose Pay Now. Under the one-time payment option, select Pay now to continue without registering.
3. Enter your account number. Sioux Falls utility account numbers contain 17 digits and begin with 5. Enter the number exactly as required, without spaces or dashes.
4. Review your bill. Confirm the account, outstanding balance and payment amount.
5. Choose a payment method. The city supports eCheck, credit and debit cards, and digital wallets including Apple Pay, Google Pay and PayPal.
6. Check any fee. Card transactions carry a service fee. Online eCheck payments are free.
7. Submit the payment. Save the receipt or confirmation number until the transaction appears on your utility account.

Where Is Your Sioux Falls Utility Account Number?

Look in the upper-left corner of your monthly paper statement or in your electronic billing email. The number begins with 5 and contains 17 digits.

If you cannot find the account number or your statement is missing, contact Utility Billing at 605-367-8131.

OneMeter Login: Register, View Bills & Manage Your Account

Creating a OneMeter account allows you to manage payments and track consumption instead of searching for your paper statement every month.

How to Register for OneMeter

1. Go to onemeter.siouxfalls.gov.
2. Select Register for an account.
3. Enter the required contact and account information.
4. Use your 17-digit utility account number to link the account.
5. Complete the email verification process.
6. Sign in to manage your account and available notification preferences.

If the verification email does not arrive, check your spam or junk folder. You can call 605-367-8131 if registration continues to fail.

What Can You Do in OneMeter?

• Pay current utility bills.
• Review billing and payment history.
• Enroll in paperless billing.
• Set up automatic monthly payments.
• Track and compare water consumption.
• Compare usage against local temperature and rainfall.
• Set optional account notifications.
• Access supported mobile account features.

Sioux Falls Utility Payment Methods and Fees

You can pay online, at the Utility Billing Office, by mail or through the city’s telephone payment service. Some options are more convenient when your bill is due soon.

Important 2026 Telephone Payment Change

The city announced that beginning July 6, 2026, city staff would no longer accept card details directly over the telephone for city payments. Utility Billing’s published guidance also describes a 24-hour automated phone payment system.

For the safest current route, call 605-367-8131 and follow the available automated instructions, or use OneMeter. Staff may direct you to a secure online payment option instead of collecting card information themselves.

Can You Pay in Person?

Yes. Utility Billing is on the ground floor of City Center:

Hours: Monday–Friday, 8 AM–5 PM, excluding holidays.

Get directions to City Center

How to Set Up Fee-Free Automatic Water Payments

The city provides a free Automated Bill Payment Plan using bank account withdrawals. You can enroll online or use the official authorization form.

Enroll Online

1. Sign in at OneMeter.
2. Open your utility account.
3. Find the automatic payment enrollment option.
4. Enter the required checking or savings account information through the secure portal.
5. Review and accept the authorization.
6. Check your next bill to confirm that automatic payment is scheduled.

Automatic bank withdrawals are scheduled for the bill’s due date. The city does not charge a processing fee for this ACH option.

Use the Paper Authorization Form

Customers may also complete the official ACH authorization form.

Follow the instructions printed on the form, including required bank verification and the return address. Because the form contains sensitive financial information, submit it only through the methods authorized by the city.

When Is a Sioux Falls Water Bill Due?

Sioux Falls reads water meters and generates bills monthly. The bill is due 21 days after the billing date.

Most meters are read remotely. If the city cannot obtain an actual reading, it may calculate an estimated bill and mark the statement accordingly.

Can You Change Your Billing Due Date?

Yes, in limited circumstances. The city allows customers to request a due date on either the 10th or 30th of the month. Changing the due date also changes the billing date.

Call 605-367-8131 to ask whether the change is available for your account.

How Is Water Consumption Measured?

Sioux Falls measures billed usage in CCF, which means 100 cubic feet of water.

1 CCF = approximately 748 gallons.

For example, 8 CCF on your bill represents approximately 5,984 gallons of water. Compare the number of CCF units on recent statements to understand changes in consumption.

Sioux Falls Water Utility Fees for 2026

The City of Sioux Falls publishes these charges in its water and sewer rate schedule effective January 1, 2026.

Monthly Residential Water Fixed Charges

The following published amounts apply to residential accounts inside Sioux Falls city limits. They are fixed water-service charges, not the complete monthly bill.

Your bill may also include water consumption, wastewater charges, applicable city services, late fees or other account charges. Rates for properties outside city limits and commercial customers differ.

View the complete official 2026 water and sewer rate schedule.

How to Start, Transfer or Stop Water Service

Sioux Falls Utilities directs customers to contact the Utility Billing Office at 605-367-8131 to start, transfer or end service.

Starting Service at a New Address

1. Call 605-367-8131 during customer service hours.
2. Provide the new Sioux Falls service address and requested activation date.
3. Confirm whether you are the property owner or a tenant.
4. Ask what personal verification is required to establish the account.
5. Review the $27 nonrefundable new account fee.
6. If renting, arrange the applicable residential deposit, currently $87.
7. Confirm the appointment or service activation requirements with Utility Billing.

Does Someone Need to Be Home?

Normally, an adult must be present when the city turns on water service because an open faucet or plumbing problem could cause flooding.

If nobody can be home, the city offers a Water Service Connection Waiver authorizing water restoration without an adult present. The waiver also releases the city from certain liability associated with the turn-on.

Find the waiver through the official Pay a Utility Bill page.

Stopping Service Before Moving Out

1. Contact Utility Billing before your planned move-out date.
2. Provide the service address and account details.
3. Request a final service date.
4. Provide a forwarding mailing address if requested.
5. Confirm whether a remaining deposit will be credited to the final statement.
6. Keep a record of the stop-service request.

Water Disconnected for Nonpayment? How to Restore Service

If you received a final disconnection notice, contact Utility Billing immediately. A past-due balance is due immediately even when the latest statement shows a later due date for new charges.

Steps for Reconnection

1. Call Utility Billing: 605-367-8131.
2. Confirm the amount owed: Ask for the delinquent balance and all applicable collection and reconnection fees.
3. Arrange payment: Follow the billing office’s instructions for an account already disconnected.
4. Pay before the same-day deadline: The city requires payment before 5 PM for same-business-day restoration eligibility.
5. Arrange an adult at the property: Have someone present for the water turn-on, or complete the city’s Water Service Connection Waiver.
6. Confirm restoration: Ask the office whether any additional appointment or account action is required.

Can You Make Payment Arrangements?

Possibly. The city’s Utility Billing Office can review payment arrangement eligibility based on account status, payment history and other circumstances.

If you cannot pay your full bill, call 605-367-8131 before the disconnection date. The city also introduced FlexPay options in its 2026 payment-system upgrade, allowing eligible customers to split certain payments into two or three smaller installments.

Do not assume enrollment in a payment plan automatically cancels an existing disconnection notice. Confirm your account’s status directly with Utility Billing.

High Water Bill? Check Usage and Possible Leaks

OneMeter lets customers compare consumption with previous periods, temperature and rainfall. This is especially helpful during the summer when lawn irrigation can increase usage.

Check Your Bill in Four Steps

1. Log in to OneMeter.
2. Compare the current month’s CCF usage with earlier months.
3. Look for unusual changes related to irrigation, household occupancy or plumbing repairs.
4. Check toilets, outdoor faucets, irrigation valves and other possible leaks.

If the statement shows an estimated meter reading, contact Utility Billing and ask whether the automatic meter-reading equipment needs service. The city says repair of its automatic reading equipment is provided without charge.

Can Sioux Falls Adjust a Bill After a Leak?

Sometimes. Customers are generally responsible for metered water consumption, but the city may consider an adjustment when a significant leak pushes usage into a higher billing tier or when documented water use did not enter the sanitary sewer system.

Call 605-367-8131 with the billing period, repair details and supporting documentation. Approval depends on the city’s review.

Sioux Falls Lawn Watering Restrictions

Sioux Falls maintains a year-round lawn watering program. The city may move between restriction stages depending on river flow and water demand.

Under the Stage 1 rules published by the city:

• Even-numbered addresses: Water lawns on even-numbered calendar dates.
• Odd-numbered addresses: Water lawns on odd-numbered calendar dates.
• Restricted hours: Lawn watering is not allowed from noon to 5 PM.
• Hand watering: Certain vegetation may be watered at other times using a nonleaking hose with an automatic shutoff nozzle.

Check the official lawn watering schedule and current restrictions.

Report Water Leaks, Low Pressure or Sewer Emergencies

For physical water-system issues, use the appropriate Water Division contact instead of waiting for billing support.

Water Division office:
2100 N. Minnesota Avenue
Sioux Falls, SD 57104

Water Division hours: Monday–Friday, 8 AM–4:30 PM.

Official Water Division contact directory

Frequently Asked Questions

Official Sioux Falls Utilities Resources

• City of Sioux Falls Utility Billing
• OneMeter Payment and Login Portal
• Payment Methods and Reconnection Waiver
• 2026 Payment System Upgrade
• 2026 Water Rates, Deposits and Fees
• Official Utility Billing FAQs
• Water Division Contact and Emergency Numbers
• Lawn Watering Program
• City Card Payment Fee Policy