Pay, Log In, Call or Fix a Stucker Fork Water Account
Use this page like a quick utility desk: pay the bill, open the official login route, call the office, check due dates, understand charges, read your meter, handle a past-due balance, and find the Austin office map without digging through multiple pages.
Stucker Fork Action Board
Most searchers need one of these actions. Start here, then use the detailed section only if your issue is unusual.
| Need | Use this official route | Prepare first | Important warning |
|---|---|---|---|
| Pay online or log in | Stucker Fork Bill Payment page → “Pay Your Bill Now” / Invoice Cloud | Account number, service address, balance due, payment method. | Stucker Fork says Invoice Cloud is the only affiliated online payment source. Other third-party payment sites can delay payment. |
| Pay by automatic bank draft | Log in to Invoice Cloud and register bank information. | Bank account details or card details. | Bank account automatic payment has no listed Stucker Fork charge; debit/credit card automatic payments have a $3.00 fee. |
| Pay by mail | Stucker Fork Water Utility, PO Box 274, Scottsburg, IN 47170. | Payment coupon, check or money order. | Mail 7-10 business days before the due date to avoid late fees. |
| Pay in person | 2260 N US Highway 31, Austin, IN 47102. | Bill, account number, cash/check/money order/card. | Office is usually busiest Mondays, Fridays, the 17th or business day before, and the first day after a holiday. |
| Past due / previous balance | Call 812-794-0650 before paying. | Notice, balance, previous balance, payment agreement details. | A previous balance should be paid immediately; unpaid previous balance can lead to disconnect after the 25th. |
| New service | Rates & Policies + office contact. | Photo ID and proof of ownership. | Rates page says photo ID and proof of ownership are required to establish new service. |
| Meter reading / leak check | Meter Reading page. | Meter display reading, bill reading, date checked. | Meter registers usage in gallons; disregard decimals and change the last number to zero. |
| Alerts / boil advisory | Official homepage and alert sign-up. | Road/area, date, pressure issue, advisory notice. | For boil advisories, follow the current official alert for your specific area. |
Fast rule: If you see a previous balance, shutoff notice, or payment agreement deadline, do not rely on bank bill pay or mail. Call the office and ask what payment route protects service today.
Official Phone, Address, Hours and Service Area
Customer service
Stucker Fork Water Utility
Phone: 812-794-0650
Use this for billing, payment, login, new service, meter, alert, and general customer support questions.
Office
2260 N US Highway 31
Austin, IN 47102
Hours: Monday-Friday, 8:00 AM-5:00 PM
Closed: weekends and holidays.
Mail payment
Stucker Fork Water Utility
PO Box 274
Scottsburg, IN 47170
Send check or money order with the payment coupon. Mail early.
| Local detail | What Stucker Fork says | Why it matters to customers |
|---|---|---|
| Primary office locality | Austin, Indiana. | Use Austin office for in-person payment and support. |
| Mailing city | Scottsburg, Indiana. | Payments by mail go to PO Box 274, Scottsburg, IN 47170. |
| Service footprint | Approximately 420 square miles. | Stucker Fork is not just a small city water office; it serves rural areas across multiple counties. |
| Counties listed by utility | Scott, Jefferson, Jackson, Jennings, Washington and Clark counties. | Use the account/service address when asking if your property is served directly by Stucker Fork. |
| Water treatment plants | Austin Water Treatment Plant: surface water. Marble Hill Treatment Plant: ground water. | Useful for water-quality and source-water questions. |
Bill Pay and Login: Invoice Cloud Steps
The official bill-payment page says Invoice Cloud is the only online payment source affiliated with Stucker Fork Water Utility. Use that route first, not random payment ads.
Open the official bill-payment page
Go to sfutility.com/bill-payment and use the green “Pay Your Bill Now” button from Stucker Fork’s page.
Have the account number ready
Online payment requires your account number. Use the latest mailed or paperless statement so you do not search the wrong account.
Choose one-time pay or login/register
For a quick payment, follow the prompts. For automatic payment, paperless billing, or saved payment methods, log in or register through Invoice Cloud.
Check any previous balance
If the bill shows a previous balance, pay it immediately or call the office. Stucker Fork warns that unpaid previous balances can be subject to disconnect after the 25th.
Save proof
Save the confirmation number, payment date/time, amount, last four digits, and screenshot or email receipt.
| Payment type | Official detail | Best for | Common mistake |
|---|---|---|---|
| Online Invoice Cloud | Only online source affiliated with Stucker Fork. Service fees apply and are not assessed or collected by Stucker Fork. | Fast card/e-check style payment and account login. | Using another third-party site can delay payment. |
| Automatic bank draft | Monthly bill is automatically deducted and credited to utility account. | Customers who do not want to miss due dates. | Using debit/credit card for automatic payments adds a $3.00 fee; bank account is recommended. |
| Send payment coupon with check or money order to PO Box 274, Scottsburg, IN 47170. | Normal bills with enough time before due date. | Mailing too close to due date; Stucker Fork recommends 7-10 business days. | |
| Office drop-off / in-person | Office accepts cash, check, money orders or debit/credit card. | Cash payment, receipt needs, or urgent clarification. | Going during busy periods: Mondays, Fridays, the 17th/business day prior, or first day after a holiday. |
| Bank online bill pay | Payments through your financial institution can take 10-12 business days to post. | Routine payments when you schedule far ahead. | Using bank bill pay for past-due or disconnect-risk accounts. |
Due Dates, Penalty and Disconnection Timing
Monthly date posts change, but the official July 2026 notice shows the pattern users care about: bills arrive early in the month, bills are due on the 17th, penalties follow after the due date, and past-due balances can move toward disconnection after the 25th.
Bill arrival
Customers should receive the monthly statement by mail or email early in the month.
Due date
July 2026 notice lists all bills due July 17.
Penalty
July 2026 notice lists penalties added July 20 for unpaid bills.
Disconnect risk
July notice lists July 25 as the final day to pay past-due bills before disconnection.
Do not wait for a paper bill: the July 2026 notice says if customers do not receive a bill, they are still required to pay the balance due. Check paperless email spam/junk folders and call the office if the statement is missing.
| Situation | Do this | Do not do this |
|---|---|---|
| No bill received | Check email spam/junk, log in to Invoice Cloud, or call 812-794-0650. | Do not assume no bill means no balance. |
| Leak adjustment window | Use the official monthly notice dates; July 2026 listed July 1-14 for leak adjustment requests. | Do not wait until after ACH if you need the bill reviewed. |
| ACH customer | For July 2026, the utility suggested requesting a leak adjustment by 5 PM on July 9 if on ACH. | Do not let ACH draft before calling about a qualifying leak adjustment. |
| Past-due balance | Call before paying and ask what amount/method protects service. | Do not mail a payment close to disconnection week. |
Stucker Fork Water Rates and Charges
These are the rate details people usually search for before calling: volume tiers, monthly meter service charges, Austin fire-protection charges, and common one-time fees.
| Volumetric water rate | Official rate | Plain-English use |
|---|---|---|
| First 10,000 gallons | $5.29 per 1,000 gallons | Common residential usage tier. |
| Next 240,000 gallons | $4.20 per 1,000 gallons | Higher-usage customer tier. |
| Next 250,000 gallons | $3.50 per 1,000 gallons | Large-use account tier. |
| Over 500,000 gallons | $3.29 per 1,000 gallons | Largest-use account tier. |
| Meter size | Monthly service charge | City of Austin public fire protection only |
|---|---|---|
| 5/8 inch | $9.95 | $9.55 |
| 3/4 inch | $12.80 | $14.32 |
| 1 inch | $18.50 | $23.86 |
| 1 1/4 inch | $27.05 | $38.18 |
| 1 1/2 inch | $32.75 | $47.73 |
| 2 inch | $49.85 | $76.36 |
| 3 inch | $89.70 | $143.18 |
| 4 inch | $146.70 | $238.63 |
| 6 inch | $289.15 | $477.25 |
| 8 inch | $460.05 | $763.60 |
| 10 inch | $659.50 | $1,097.68 |
| Nonrecurring charge | Amount | Why it matters |
|---|---|---|
| Meter deposit | $70.00 | Possible new service/customer setup cost. |
| New service – 5/8 inch meter | $2,080.00 | Large upfront cost for new connection/service setup. |
| Reconnect charge | $44.00 | Ask if this applies after shutoff. |
| Temporary disconnect charge | Up to 6 months minimum bills | Important for seasonal/temporary shutoff requests. |
| NSF charge | $25.00 | Returned payment from utility side. |
| Invoice Cloud NSF charge | $10.00 | Additional returned-payment charge from Invoice Cloud. |
| Meter tampering charge | $354.00 | Never turn on/alter meter yourself. |
| Business-hours service trip charge | $70.00 per subsequent trip | Repeated visits can cost extra. |
| After-hours service trip charge | $100.00 per subsequent trip | After-hours work can cost more. |
| Backflow charge | $40.00 | Applies to applicable backflow-related accounts. |
| Invoice Cloud payment charge | $3.00, not charged by SFWU | Card/portal fee context. |
| Deferred payment charge | After 17th: 10% of first $3.00 and 3% of excess over $3.00 | Late-payment math can be confusing; call if balance looks wrong. |
New service requirement: Stucker Fork’s rates page says photo ID and proof of ownership are required to establish new service.
Meter Reading and High Bill Checks
Stucker Fork says meters are read monthly and register usage in gallons. The meter page gives a useful way to compare your actual meter display with the reading shown on your bill.
Find the meter
Look toward the front of the property near the street close to the driveway. The meter is usually in a meter pit with a lid marked “water.”
Wake the display
Lift the protective cap. Do not remove or damage wires. Shine a flashlight on the marked area or small circle near the meter brand to activate the display.
Read correctly
Read left to right, disregard numbers after the decimal, and change the last number to zero. Compare it with the current/present reading on your bill.
| What you see | What it can mean | Next step |
|---|---|---|
| Meter reading much higher than bill | Usage after the billing read, leak, irrigation, toilet leak, or major water use. | Check for leak first, then call with reading/date/photo. |
| Meter reading much lower than bill | Wrong reading, billing mismatch, meter display issue, or reading-date difference. | Call Stucker Fork and ask them to help determine the problem. |
| Flow indicator moving when water is off | Possible leak or running fixture. | Check toilets, hose bibs, softener, humidifier, livestock troughs, and irrigation. |
| Leak indicator flashes | Meter may be detecting continuous flow. | Turn off all water use and recheck; call if you cannot locate source. |
Alerts, Main-Line Work, Low Pressure and Boil Advisories
Current alert behavior
The official homepage posts active alerts and lets customers sign up for email/text notifications.
Main-line work example
The July 2026 alert noted main-line work at Highway 56 and Slab Road, with little to no pressure expected for Slab Road from Highway 56 to Marshfield Road and possible surrounding areas.
Boil advisory example
Recent alerts showed a Deputy Area boil advisory was later lifted after samples showed the water was safe for use and consumption.
If pressure drops: fill containers before planned work if the alert affects your road, avoid heavy laundry/dishwasher use, and watch for a boil advisory after main-line repairs.
| Alert type | What to do | What to ask if unsure |
|---|---|---|
| Main-line work | Prepare for low/no water pressure for several hours if your road is listed. | “Is my address inside the affected area?” |
| Boil water advisory | Follow the official advisory for your area. Past notice instructed affected customers to boil water for 1 minute before use or consumption. | “Is the advisory still active for my address?” |
| Advisory lifted | Follow any official flushing guidance if posted before resuming normal use. | “Do I need to flush taps or appliances?” |
| Water outage | Check official alerts and avoid assuming the whole utility is affected. | “Is this a planned outage, break, or service-line issue?” |
New Service, Ownership Proof and Account Setup
Bring ID
- Photo ID.
- Proof of ownership.
- Service address.
- Contact phone/email.
Ask about charges
- Meter deposit: $70.00.
- New service 5/8 inch meter: $2,080.00.
- Monthly service charge by meter size.
- Backflow or fire-protection charges if applicable.
Before closing or moving
- Ask whether the account has a past balance.
- Confirm meter size and class.
- Ask how to start billing on the correct date.
- Ask whether seller/landlord has already notified the utility.
Water Quality Report and Source-Water Questions
2025 CCR available
The official Stucker Fork site says the 2025 Consumer Confidence Report is available under Forms & Reports.
Water sources
Official Stucker Fork information describes Austin Water Treatment Plant as surface water and Marble Hill Treatment Plant as ground water.
Use reports, not rumors
For taste, odor, color, boil advisory, or safety concerns, check the current official alert and water quality report before relying on social posts.
| Concern | Fast check | What to tell the office |
|---|---|---|
| Brown/discolored water | Check whether there is nearby main-line work, hydrant use, repair, or pressure change. | Address, time started, hot/cold tap affected, neighbors affected. |
| Low pressure | Check alerts first, especially if roads/areas are named. | Whole house or one fixture, pressure level, start time. |
| Possible leak | Check meter flow/leak indicator with all water off. | Meter reading, flow indicator status, photo if safe. |
| Boil advisory | Use the official alert for your specific area. | Ask whether your address is affected and whether the advisory has been lifted. |
Contact Form: What to Include So You Get a Useful Reply
Form fields shown
- Department to contact: Customer Support, Billing Department, New Service Information, or General Inquiries.
- Name, email, phone.
- Account number.
- Service address.
- Subject and message.
Public-record note
The contact page says email correspondence is maintained according to state law and may be considered public record. Do not include unnecessary private information.
Stucker Fork Office Map
Use this for the in-person office at 2260 N US Highway 31, Austin, Indiana 47102.
| Location | Address | Use for |
|---|---|---|
| Stucker Fork Water Utility office | 2260 N US Highway 31, Austin, IN 47102 | In-person payment, customer service, billing, new service, account help. |
| Mailing payment address | PO Box 274, Scottsburg, IN 47170 | Check or money-order payment with coupon. |
| Service-area context | Rural areas across Scott, Jefferson, Jackson, Jennings, Washington and Clark counties. | Use account/service address when confirming coverage. |
Stucker Fork Water Utility FAQ
What is the Stucker Fork Water Utility phone number?
The official phone number is 812-794-0650.
Where is the Stucker Fork Water Utility office?
The office is at 2260 N US Highway 31, Austin, IN 47102.
What are the office hours?
Office hours are Monday-Friday, 8:00 AM-5:00 PM. The office is closed weekends and holidays.
How do I pay my Stucker Fork water bill online?
Use the official Bill Payment page at sfutility.com/bill-payment and click the green “Pay Your Bill Now” button for Invoice Cloud.
Is Invoice Cloud the official payment source?
Yes. Stucker Fork states that Invoice Cloud is the only online payment source affiliated with Stucker Fork Water Utility.
What happens if I use another payment website?
Stucker Fork warns that any other third-party payment source can delay payment.
Where do I mail a payment?
Mail payments to Stucker Fork Water Utility, PO Box 274, Scottsburg, IN 47170.
How early should I mail my water payment?
The bill-payment page recommends mailing payments at least 7-10 business days before the due date to avoid late fees.
Can I pay in person?
Yes. You can pay at the office address. Stucker Fork says it accepts cash, check, money orders or debit/credit card.
When are Stucker Fork bills usually due?
Monthly notices often show bills due on the 17th. Always check your current bill and official monthly notice because dates can change for holidays and weekends.
What if I have a previous balance?
Pay it immediately or call 812-794-0650. The bill-payment page says unpaid previous balances can lead to disconnect after the 25th of the month.
What is the charge for Invoice Cloud automatic card payments?
The payment page says debit/credit card automatic payments have a $3.00 fee, while using a bank account for automatic payments has no charge listed by Stucker Fork.
What documents are needed for new service?
The rates page says photo ID and proof of ownership are required to establish new service.
How do I read my Stucker Fork water meter?
Find the meter near the front of the property, activate the display with a flashlight if needed, read left to right, disregard decimals, and change the last number to zero.
Where can I find the water quality report?
Use the official Water Quality Report page under Forms & Reports on sfutility.com. The homepage states the 2025 Consumer Confidence Report is available there.
Is this the official Stucker Fork Water Utility website?
No. This is an informational guide. Always confirm live balances, payment status, shutoff risk, alerts, and account details with Stucker Fork Water Utility.
30-Second Stucker Fork Checklist
Paying? Use sfutility.com/bill-payment → Invoice Cloud only → save confirmation.
Calling? 812-794-0650. Have account number, service address, notice, and payment proof.
Mailing? PO Box 274, Scottsburg, IN 47170. Mail 7-10 business days early.
Past due? Call before paying. Previous balance can lead to disconnect after the 25th.
High bill? Compare meter reading, check flow/leak indicator, and ask for account review.