Urbandale Water Utility 2026: Bill Pay, Login & Phone

How to Pay Your Urbandale Water Bill Online

Urbandale Water Utility uses Paymentus for online payments and account management. The service supports card payments, e-statements, saved payment methods, scheduled payments and recurring payments.

1. Open the official payment page. Visit Urbandale Water Utility Payment Options.
2. Select the online bill payment link. The utility directs customers to its authorized Paymentus portal.
3. Sign in or register. Existing customers can use their Paymentus login. New users should select the account registration option.
4. Locate your water account. Have your 10-digit Urbandale Water Utility account number ready. Check it against your latest statement.
5. Review your bill. Confirm the balance, account details and payment deadline before proceeding.
6. Choose your payment method. Enter an accepted credit or debit card or use another supported option shown by Paymentus.
7. Review the final charge. Check the amount and any convenience fee before submitting the transaction.
8. Save the confirmation. Keep the receipt until your payment appears in your account history.

If you made a payment but the balance has not changed, check your transaction confirmation before paying again. Call 515-278-3940 for help with an account or posting issue.

Paymentus Login and New Account Registration

To use electronic statements and online account-management features, register through the Paymentus system. Urbandale Water Utility requires the 10-digit account number for online registration.

Sign In to an Existing Account

1. Open Urbandale Paymentus.
2. Choose the sign-in option.
3. Enter your registered login credentials.
4. Open the available account or billing section.
5. Review your statements, payment options or scheduled payments.

Create a New Online Account

1. Visit the official Paymentus portal using the link above.
2. Select the registration or account-creation option.
3. Enter the contact information and credentials requested by the portal.
4. Link your Urbandale Water Utility account using the 10-digit number printed on your bill.
5. Complete any additional verification requested.
6. Sign in and review the available billing and payment features.

If you cannot locate the account number, check the current water statement or call customer service. Do not use a Des Moines Water Works account number unless Urbandale Water Utility has specifically instructed you to do so.

Forgot Your Password?

Use the account recovery option displayed on the Paymentus login page. Follow the instructions associated with your registered email address.

If you still cannot access the correct account, contact Urbandale Water Utility at 515-278-3940. Do not send passwords or payment-card information through the general contact form.

Other Ways to Pay Urbandale Water Utility

You do not need to use the Paymentus website. The utility accepts telephone payments, direct bank drafts, mail, in-person payments and payments at a participating local grocery store.

Pay by Phone

Call 888-598-9833 to make a telephone payment. Have your water account number and payment details ready. The payment system accepts check, debit card and credit card transactions.

Review any processing fee stated during the call before authorizing payment.

Pay at Hy-Vee on Douglas Avenue

Urbandale Water Utility lists the Hy-Vee store at 8701 Douglas Avenue as an authorized payment location. Customers can pay at the customer service desk.

Bring your water statement or account number. Confirm the store’s current customer-service hours and accepted payment methods before visiting.

Mail a Water Bill Payment

Urbandale Water Utility
3720 86th Street
Urbandale, IA 50322-4058

Include your statement stub and account number when mailing a check. If the payment deadline is approaching, use a method that can be received and processed in time.

Set Up Free Automatic Bank Payments

The utility’s Direct Pay program automatically withdraws the monthly amount due from your checking or savings account. Unlike Paymentus recurring payments, Urbandale Water Utility does not charge customers for this direct bank draft service.

The withdrawal normally takes place on the 15th of each month. If the 15th falls on a weekend or holiday, the withdrawal occurs on the following business day.

How to Enroll in Direct Pay

1. Visit Urbandale Direct Pay Sign Up.
2. Download the Direct Pay authorization form.
3. Print and complete the requested account and banking details.
4. Attach a voided check, as required by the utility.
5. Submit the form to Urbandale Water Utility at 3720 86th Street.
6. Confirm the program is active before relying on automatic withdrawal.

Enrollment deadline: Authorization forms received after the 10th become effective the following month. Continue paying your current statement until enrollment has been confirmed.

When Is Your Urbandale Water Bill Due?

Urbandale Water Utility bills customers monthly. Its published rules state that bills are payable upon receipt, and accounts unpaid on or before the 20th of the month are subject to an administrative late-payment fee.

Your statement should be used to confirm the amount due and any account-specific notices.

What If Your Water Bill Is Past Due?

1. Check the balance and deadline printed on your latest statement or notice.
2. Call 515-278-3940 and request the full amount required.
3. Ask whether an administrative charge or disconnection notice has been applied.
4. Confirm which payment method can be accepted in time.
5. Pay the required amount and retain the receipt.
6. If service is disconnected, contact the office about restoration scheduling and additional fees.

The utility’s published fee schedule provides for a delinquency/disconnection charge and additional restoration fees outside normal business hours. Because these charges can change, confirm the current amounts with the office before making an urgent payment.

The utility’s rules also list a $25 charge for payments returned because of insufficient funds. Check the current schedule before relying on older fee documents.

2026 Urbandale Residential Water Rates

Urbandale Water Utility updated its water rates beginning with bills dated May 1, 2026. Customers are charged for water consumption plus a monthly service availability fee based on meter size.

Published Water Rates Effective May 1, 2026

Most residential properties use a 5/8-inch water meter.

Example: Household Using 5,000 Gallons

For a domestic water account with a 5/8-inch meter:

• 5,000 gallons at $7.50 per 1,000 gallons = $37.50.
• Monthly service availability fee = $5.68.
• Calculated water-service total = $43.18.

This is a water-only calculation. It does not include sanitary sewer, stormwater, garbage, recycling or other charges that may appear on the same statement.

See the official Urbandale Water Rates page for the published rate schedule.

Why Does Your Water Bill Include Sewer, Stormwater and Trash?

Urbandale Water Utility acts as a billing agent for the City of Urbandale. Its monthly customer statements can include charges that are not determined by the water utility.

2026 Stormwater Charge

Under the city’s fee schedule effective July 1, 2025, the stormwater fee is $9 per Equivalent Residential Unit (ERU) for the first 100 ERUs. A single-family home is charged one ERU, making the typical single-family stormwater charge $9 monthly.

Commercial properties and larger impervious areas are calculated differently.

Official information: City of Urbandale Stormwater Utility Fees.

Why Sewer Rates Differ Across Urbandale

Two sanitary sewer districts serve Urbandale: the Urbandale Sanitary Sewer District and the Urbandale–Windsor Heights Sanitary Sewer District. Each district determines its own sanitary sewer rates.

If your sewer charge looks different from another Urbandale household’s, first confirm which district serves the property.

Use the City of Urbandale Utilities page for sewer and solid-waste contact details.

Start, Transfer or Cancel Urbandale Water Service

Moving into or out of Urbandale? The water utility requires customers to contact its office in advance to establish, transfer or discontinue service.

How to Start New Service

1. Confirm the serving utility. Check that the property is served by Urbandale Water Utility.
2. Call customer service. Contact 515-278-3940 before your planned move-in date.
3. Request the service application. The utility requires an Application for Water Service Card.
4. Provide your information. Complete the requested customer, service-address and contact details.
5. Arrange the deposit. A service deposit is required for new customers unless an applicable exemption applies.
6. Pay the service charge. The utility lists a non-refundable $5 new-service charge.
7. Confirm your start date. Verify that the application and required payment have been accepted.

Official instructions: Urbandale Water Utility New Service.

Will You Get Your Deposit Back?

The utility states that deposits are refunded after two years of good payment history or when the customer moves before that period, subject to the account’s final obligations.

Customers who previously had Urbandale water service and established a satisfactory payment history may not need to pay the deposit again.

Stop or Transfer Service

Call the office before your move and provide the existing service address, planned departure date and new contact information. Confirm whether a final meter reading or service appointment is required.

If you are transferring to another Urbandale address, ask whether your existing deposit or payment history can be considered when establishing the new account.

Unusually High Water Bill? Check These Causes

A higher monthly water bill is often caused by increased consumption, a leaking fixture or an estimated meter reading. Urbandale Water Utility offers assistance with residential leak detection.

Check for Hidden Household Leaks

1. Compare water usage. Check the current gallons used against previous months.
2. Look for dripping fixtures. Inspect faucets, valves and visible pipe connections.
3. Test your toilets. Put a few drops of food coloring in the toilet tank without flushing. Wait 10–15 minutes. If the color appears in the bowl, the toilet is leaking.
4. Check the tank overflow. Make sure water is not continuously flowing through the overflow tube.
5. Inspect appliances. Check water softeners and furnace humidifiers for continuous flow.
6. Contact the water office. If you cannot identify the cause, call 515-278-3940 for help with the meter and residential leak investigation.

What If Your Statement Says “Estimated”?

Urbandale Water Utility explains that an estimated statement may mean the automated meter-reading device is not functioning properly.

Call 515-278-3940 to arrange an appointment for inspection or repair. An estimated bill should not be ignored, particularly if it differs significantly from your normal consumption.

More information: Urbandale Water Utility Official FAQ.

Water Main Break, Low Pressure or No Water

The utility maintains water mains and responds to suspected distribution-system emergencies. If you see water running down the street or a possible main break, report it promptly.

Business hours: 515-278-3940
After-hours water emergency: 515-971-1102

What to Do Before Reporting Low Water Pressure

1. Check whether the issue affects one faucet or your entire property.
2. Determine whether neighboring properties have similar problems.
3. Look for visible water escaping near the street or service-line route.
4. Note when the interruption began.
5. Call the appropriate utility number with your address and a description of the problem.

Do not attempt to repair a city water main or operate utility-controlled equipment. If flooding creates a traffic or electrical hazard, stay clear and report it.

Who Owns the Underground Water Service Line?

Urbandale Water Utility says property owners own the water service line from the public water main to the point where it connects with the meter inside the building. The private service line and its stop box are the property owner’s responsibility.

This matters when a leak occurs underground: the water utility may need to be contacted, but repairs to the private service line may require a plumber hired by the homeowner.

Urbandale Lawn Watering Rules and Irrigation Costs

Outdoor irrigation can significantly increase summer water bills. Urbandale participates in the Central Iowa Water Works regional Water Use Plan, amended effective April 22, 2026.

The plan uses stages ranging from conservation guidance to mandatory restrictions during water shortages. The exact requirements depend on the active stage.

Recommended Odd-Even Watering Schedule

During ordinary conservation guidance, the regional plan encourages watering only when turf needs it and following an alternate-day schedule:

This is ordinary conservation guidance, not confirmation that a mandatory restriction is currently in effect. Under more severe stages, watering may be reduced further or prohibited.

Check the current Water Use Plan and utility notices before setting your irrigation controller.

Does a Separate Irrigation Meter Save Money?

Urbandale’s published irrigation water rate is $8.95 per 1,000 gallons, higher than the domestic rate of $7.50. However, qualifying irrigation-meter use is not assessed sanitary sewer charges, which can create savings depending on the applicable sewer district.

The utility reports sewer-charge savings of approximately $5.30 or $5.60 per 1,000 gallons for qualifying separately metered irrigation consumption.

Before installing a dedicated irrigation meter, ask the water office about meter purchase costs, plumbing modifications, the sewer exemption process and backflow prevention requirements. Required backflow assemblies must be tested according to the applicable regulations.

Urbandale Drinking Water Quality and Source

Urbandale Water Utility purchases treated drinking water from Central Iowa Water Works and distributes it through its local system. The utility publishes water-quality information for customers, including annual Consumer Confidence Reports.

Urbandale’s distribution infrastructure includes two elevated storage tanks, approximately 225 miles of water mains and three booster pumping stations.

How to Read the 2026 Water Quality Report

1. Open the official Water Quality page.
2. Locate the 2026 Consumer Confidence Report.
3. Read the information about source water, treatment and detected substances.
4. Compare testing results against the regulatory limits listed in the report.
5. Contact the utility if you have a specific concern about your drinking water.

For technical water hardness questions, the utility directs customers to the Des Moines Water Works laboratory at 515-283-8761.

If you notice unexpected discoloration or cloudiness, consult the utility’s FAQ and contact customer service if the issue persists. For an active drinking-water advisory, follow the current instructions issued by the utility or public health authority.

Urbandale Water Utility Office and Contact Information

Urbandale Water Utility
3720 86th Street
Urbandale, IA 50322-4058

Billing and customer service: 515-278-3940
Pay by phone: 888-598-9833
After-hours emergency: 515-971-1102
Email: customerservice@urbandalewater.org
Office hours: Monday–Friday, 8 AM–4:30 PM

Get directions to Urbandale Water Utility

The utility has a drive-up night payment depository on the south side of its parking lot. For an in-person payment or account request, bring your water bill and account number.

For non-emergency questions, use the official Contact Us form. The utility advises against sending sensitive or secure information through this form.

Urbandale Water Utility Frequently Asked Questions

Official Urbandale Water Utility Resources

• Urbandale Water Utility Official Website
• Official Payment Options
• Paymentus Bill Pay and Login
• Free Automatic Direct Pay Enrollment
• Electronic Statements
• Start, Transfer or Stop Water Service
• 2026 Water Rates
• Official Customer FAQ
• Water Conservation and Water Use Plan
• Drinking Water Quality Reports
• City of Urbandale Utilities
• City Stormwater Fees
• Official Customer Contact Form

Information reviewed: October 23, 2026. Water rates, account procedures, payment options and contact details are based on published Urbandale Water Utility and City of Urbandale information. Confirm account-specific charges and time-sensitive deadlines directly with the utility.

Independent information notice: WaterUtilities.org is not operated by or affiliated with Urbandale Water Utility, Central Iowa Water Works or the City of Urbandale. Payments, account changes and emergency reports must be completed through the responsible utility.