Water Utility Management Savannah Help Desk: Pay, Log In, Call or Start Service
Use this page like a utility counter. Choose the task, open the official WUM route, prepare the account details, and avoid payment, deposit, leak, or service-start mistakes.
Start Here: Official Action Board
| Need | Official route | Prepare first | Important detail |
|---|---|---|---|
| Pay without logging in | WUM Quick Pay | Account number and payment method. | No login needed. The portal says you need your account number. |
| Login, eBilling, autopay, multi-account | Customer Portal | Email, password, account number, saved payment method. | Portal supports bill details, multi-accounts, multi-bill pay, e-Billing, and service connection. |
| Pay by phone | 912-352-9339, choose payment option | Account number and payment method. | Credit/debit card payments have a 3.65% processing fee. |
| Pay in person or drive-thru | 28 Abercorn Street, Savannah, GA 31401 | Bill, account number, ID, payment method. | Office has lobby pay windows and drive-thru service. |
| Mail payment or forms | Water Utility Management, PO Box 1526, Savannah, GA 31402 | Statement stub, check/money order, account number. | Mail is not ideal for cutoff or urgent payment issues. |
| Drop-box payment | Payment drop-box near customer entrance at 28 Abercorn Street | Account information must be included. | Drop-box is secure and always available. Do not drop cash unless WUM explicitly allows it. |
| After-hours water outage or major leak | 912-352-9339 | Service address, closest cross street, issue type, time started. | Calls outside office hours are forwarded to WUM’s answering service. |
| Apply for service | Apply For Services | Photo ID, proof of residency, service address, deposit/fee payment. | WUM says to allow 2 business days for processing; payment is due within 3 business days after account setup. |
Provider check: Water Utility Management is not the same as the City of Savannah utility billing office. Pay WUM only if your bill, portal, or service-area map shows Water Utility Management, LLC.
Official Contact, Office, Email and Service Area
Water Utility Management, LLC
Office:
28 Abercorn Street
Savannah, Georgia 31401
Phone: 912-352-9339
Toll-free: 888-352-9339
Fax: 912-355-4466
Email and hours
Email: CustomerCare@waterga.com
Office hours:
Monday-Friday
8:30 AM-5:00 PM
Email is monitored during regular office hours.
Coverage footprint
WUM says it operates more than 200 community water systems and 20 wastewater systems in Georgia.
Coverage stretches across southeast Georgia and serves over 30,000 households.
| Local detail | What to know | User action |
|---|---|---|
| Headquarters | 28 Abercorn Street, Savannah, GA 31401. | Use for in-person payment, drive-thru, drop-off documents, and customer help. |
| Mailing address | Water Utility Management, PO Box 1526, Savannah, GA 31402. | Use for payments, forms, and leak relief documents when mailing. |
| Counties listed by WUM | Atkinson, Brantley, Bryan, Bulloch, Camden, Cook, Chatham, Coffee, Effingham, Glynn, Liberty, Long, Lowndes, McIntosh, Pierce, Ware, and Wayne. | Use the interactive map before applying or paying if you are unsure of provider. |
| Service-status map | Map uses status categories like normal operation, service issues reported, and service interruption reported. | Search your address and click shaded service areas for system information and CCR links. |
Bill Pay and Login: Route by Situation
Customer Portal
Best for login, bill details, multi-account, eBilling, autopay, and service connection.
Water Utility Management
PO Box 1526
Savannah, GA 31402
| Payment method | Official detail | Best for | Avoid this mistake |
|---|---|---|---|
| ACH bank draft form | No fee associated with automatic bank account draft when set up by form. | Lowest-cost recurring payment. | Notify WUM in writing to change or cancel scheduled autodraft. |
| Customer Portal autopay | Autopay charges on the bill due date. | Users who want online control and saved payment methods. | Autodraft must be established at least 72 hours before the statement due date. |
| eCheck through portal | $1.95 per transaction. | Card alternative, can be saved for future payments/autopay. | eCheck option appears below credit-card information on payment page. |
| Credit/debit card | 3.65% processing fee or $2.50 minimum. | Fast payment by portal or phone system. | Funds must cover the amount owed plus processing fees or payment may decline. |
| Paper bill by mail | Portal announcement lists a $3.00 paper bill fee for mailed paper bills. | Users who need paper statements. | Sign up for eBills if you want to avoid the paper bill fee. |
| Drop-box | Secure drop-box near the office customer entrance. | After-hours check/money-order drop-off. | Include account info so payment can be applied successfully. |
Fees and Account Rules Users Search For
Establishment fee
$50
To establish a new account and gather initial meter info.
Late fee
$15
Assessed if bill is not paid by the due date printed on the bill.
Suspension fee
$60
Assessed if bill is not paid by the suspension date, about 30 days after bill is sent.
Meter fee
$410
For meter and meter hardware installation when required.
| Fee / rule | Official amount / detail | What to do |
|---|---|---|
| Returned check / NSF | $35 | Confirm funds before paying; returned payment can trigger collection action. |
| Credit/debit fee | 3.65% of transaction, $2.50 minimum. | Make sure available funds include the bill plus fee. |
| eCheck fee | $1.95 per transaction. | Use ACH draft form if you want no associated fee. |
| Renter deposit | $150 listed on service application page; policies page also explains deposit rules. | Have lease/proof of residency and photo ID ready. |
| Builder deposit | $200 | Applies to builders/contractors paying for Tap-In at new locations. |
| Tampering fee | $250 first tampering; $100 additional tampering offense. | Do not unlock or alter a locked valve after non-payment. |
| Vandalism repair | $450 plus associated costs. | Protect meter, meter box, and service lateral. |
| In-office application timing | Applications after 4:00 PM / 4:30 PM may not process until the next business day. | Apply early if moving in or closing. |
Apply for Water Service or Transfer an Account
Before applying
- Use the interactive map to confirm WUM serves the address.
- Prepare photo ID matching the person requesting service.
- Prepare proof of residency.
- Do not send password-protected documents.
- Send all supporting documents together.
Processing timeline
- WUM says to allow 2 business days for application processing and account creation.
- Representative provides account number after approval.
- You have up to 3 business days to pay deposit / establishment fee.
- After payment, water service begins within 1 business day.
New construction
- $410 meter fee may apply if location needs a new meter set.
- Tap fees or impact fees vary by location.
- Ask if tap fee includes meter fee or if a separate meter fee applies later.
- Call before assuming service can start immediately.
| Submit method | Official route | Best use |
|---|---|---|
| Online | Customer Portal | Fastest route to register and apply. |
| CustomerCare@waterga.com | Forms and supporting documents in one email. | |
| Fax | 912-355-4466 | Forms when email is not possible. |
| Water Utility Management, PO Box 1526, Savannah, GA 31402 | Paper forms and supporting documents. | |
| In person | 28 Abercorn Street, Savannah, GA 31401 | Document drop-off or help with forms. |
Emergency, Outage or Major Leak: Call the Right Way
Major leak
Call 912-352-9339. Report road washout, meter-box leak, main leak, or water threatening property.
No water
Call the office number. After hours, calls forward to the emergency answering service.
Not an emergency
Restoration after non-payment is not classified as an emergency. Use portal/phone payment and call during business hours.
| Issue | Who is likely responsible? | What to report |
|---|---|---|
| Leak in road / utility easement | WUM generally responds to main-to-meter-box side. | Address, cross street, water flow, road risk, photos if safe. |
| Leak from meter box | WUM says it responds to leaks in the meter box and road-side of meter box. | Meter box location, visible water, account address. |
| Leak between meter and house | Customer/private line responsibility. | Shut off water if safe, call plumber, save repair invoice. |
| Home without water | Emergency if caused by malfunction/outage, not non-payment restoration. | All taps or some taps? Neighbors affected? Payment status? |
| Disaster outage | WUM may use answering service, website, interactive map, robocall, Twitter/Facebook. | Check map/status and call emergency line for new issues. |
High Water Bill: Check Leaks Before Calling
Seasonal use
Warmer months can increase outdoor watering, pool filling, and sprinkler use.
Irrigation
WUM gives an example: a standard garden-hose sprinkler for 1 hour can use about 1,020 gallons.
Faucet leak
A faucet leak may waste as much as 20 gallons per day depending on severity.
Toilet leak
A continuously running toilet can waste up to 200 gallons per day.
| Check | Do this | Why it matters |
|---|---|---|
| Toilet dye test | Flush, wait for tank to refill, add 10 food-coloring drops or dye tablet, wait at least 20 minutes, do not flush. | If color appears in bowl, the toilet is leaking. |
| Fill valve / overflow tube | Flush and watch if water drains into overflow when tank is full. | Broken or misadjusted fill valve can run silently. |
| Faucets and cabinets | Place an empty cup under faucet; check under sinks and outside spigots. | Slow drips add up over a 60-day bill cycle. |
| Irrigation system | Inspect broken heads, stuck valves, timer settings, and seasonal runtime. | Automated irrigation is a common high-use source. |
| Meter reading | Record meter readings and compare usage events. | Helps prove whether water is moving when not intended. |
| Repair invoice | Save plumber invoice or proof of parts purchased. | Needed for leak bill relief or adjustment request. |
Leak Bill Relief Program: What It Actually Covers
Program type
Voluntary bill relief program for WUM customers who experience high bills caused by a water leak.
Credit limit
One request every 12 months, maximum relief credit up to $5,000 within a 12-month period.
Program fee
Eligible customers are automatically enrolled for $2/month, equal to $4 per bi-monthly bill, starting August 2025.
| Need | Official detail | Action |
|---|---|---|
| Proof required | Plumber receipt or proof of parts purchased after repair. | Submit with leak relief application. |
| How bill is adjusted | WUM removes excess water usage from verified leak; adjusted bill reflects normal bill from prior year or base bill if no one-year history. | Ask how normal usage is calculated for your account. |
| Opt out | Account owner can email leakoptout@waterga.com. | Include name, account number, service address, and phone. |
| Rejoin after opt out | Two billing-cycle waiting period applies before adjustment eligibility. | Do not opt out if you may need immediate leak relief. |
| Submit documents | Email CustomerCare@WaterGA.com, fax 912-355-4466 Attn: Water Bill Adjustment, mail PO Box 1526, or submit in person. | Send application and supporting proof together. |
Read Your Meter: Quick Field Guide
Locate the box
Most meters are in front lawn, near curb/sidewalk, side yard, or sometimes backyard. Lid may say “Water” or “Water Meter.”
Digital meters
Digital display may need light to activate. Display alternates between meter read and flow rate.
Analog meters
Large red sweep hand measures water in gallons or cubic feet as it moves from one number to the next.
| Meter concept | Meaning | Use it for |
|---|---|---|
| Old read vs new read | WUM subtracts old reading from new reading to determine usage. | Verify bill math. |
| Flow rate | Water moving through meter per minute. | Spot leaks when water should be off. |
| 100 cubic feet | Equals 748 gallons. | Convert cubic feet to gallons. |
| Cubic feet conversion | Multiply cubic feet by 7.48. | Example: 34,215 ft³ × 7.48 = 255,928.2 gallons. |
| Updated meter | Open lid to expose sensor to sunlight for automatic scrolling of meter information. | Read newer ultrasonic/static meter hardware. |
Safety note: use gloves and pry gently when opening a meter box. Outdoor boxes may contain insects, frogs, snakes, or sharp edges.
Wastewater Service: WUM Side vs Homeowner Side
WUM responsibility
- Wastewater mains.
- Lift stations.
- Treatment facilities.
- Drain fields that treat and manage wastewater.
- Utility equipment inspections, maintenance, and cleanings.
Customer responsibility
- Wastewater lines and fixtures in the home.
- Septic tank if applicable.
- Wastewater pump if applicable.
- Service line from home to WUM wastewater main.
- Private-side backups should be checked by plumber.
Never flush: WUM says only toilet paper should be flushed. Wipes, cloth, “flushable” wipes, and grease can block pipes, damage pumps, and cause sewer backups.
| Wastewater issue | What to do | Why |
|---|---|---|
| Sewer backup | Call WUM and explain where backup appears. | WUM can investigate utility-side problems. |
| Inside-home clog | Call plumber if issue is on customer side. | Home sewer line, fixtures, septic tank, and pump may be private responsibility. |
| FOG disposal | Do not pour fats, oils, or grease down drain. | Grease cools and blocks pipes even if hot water/garbage disposal is used. |
| Septic tank | WUM recommends septic company pump solids every 3-5 years. | Helps reduce backups. |
| Septic filter | Clean or replace discharge-side filter every 6 months if applicable. | Helps wastewater flow properly. |
Water Quality and CCR Reports
Source water
WUM FAQ says 99% of its customers’ water source is the Floridan Aquifer.
CCR reports
Consumer Confidence Reports summarize the previous year’s lab test results and are published by July of the current year.
Sampling
WUM says microbiological Bac-T sampling occurs monthly; Lead and Copper sampling schedule is determined by Georgia EPD.
Before You Dig: Georgia 811 and Private Lines
Call 811 first
WUM says even shovel digging for a tree should use utility locates. In Georgia, call 811 or use Georgia 811 online 2 days before digging.
Public utilities
Public utility markings usually cover lines up to the meter or point of service.
Private utilities
Private lines beyond the meter may include irrigation, septic, invisible fence, propane, pool heater, and lines between meter and home.
Project examples: call before digging for fence posts, trees, mailbox posts, irrigation, landscaping, trenching, driveway work, decks, sheds, or service-line work.
Storm, Hurricane or Natural Disaster Checklist
Before storm
- Follow evacuation orders from local authorities.
- Prepare drinking water reserves.
- Fill bathtubs for toilet flushing/hygiene if staying.
- Have communication and evacuation plan.
During storm
- Do not rely on sustained water or sewer service.
- Water and sewer systems require electricity and pumps.
- Use WUM website, interactive map, automated phone, and answering service.
- Email/social replies may be limited.
After storm
- Report outages to 912-352-9339.
- Check service-status map.
- Wait for official updates before assuming water/sewer is restored.
- Follow local emergency management instructions.
Winter Pipe and Meter Protection
Protect meter
Make sure outdoor meter lids are not broken or missing. Tell WUM if replacement lid is needed.
Eliminate drafts
Close crawlspace vents/doors and repair broken or cracked basement windows.
Know shutoff
Know where your property shutoff valve is before a leak happens.
Insulate pipes
Wrap exposed pipes in unheated areas when freeze risk is expected.
Freeze warning: WUM reminds customers that homeowners are responsible for protecting home pipes and meters and for damage to them.
Water Utility Management Savannah Map and Office Directions
Use this map for the WUM headquarters, lobby, pay windows, drive-thru, document drop-off, and payment drop-box at 28 Abercorn Street, Savannah, GA 31401.
| Place | Address / route | Use for |
|---|---|---|
| WUM office / drive-thru | 28 Abercorn Street, Savannah, GA 31401 | Payments, customer help, documents, lobby, four pay windows, drive-thru. |
| Mailing address | PO Box 1526, Savannah, GA 31402 | Payments, ACH forms, customer forms, leak relief documents. |
| Phone / emergency answering service | 912-352-9339 | Billing during office hours; after-hours water service issues/outages route to answering service. |
| Fax | 912-355-4466 | Applications, forms, leak bill relief documents. |
| CustomerCare@waterga.com | General help, forms, billing questions, account updates. |
Video Help: Use Official Routes First
No verified WUM bill-pay tutorial video found
The safest user path is the official WUM portal, Ways to Pay page, and Customer Portal help links. Add a video only when WUM publishes a specific official tutorial for this payment system.
Water Utility Management Savannah FAQ
What is the Water Utility Management Savannah phone number?
The main office number is 912-352-9339. The toll-free number is 888-352-9339. After-hours water service issues and outages should also be reported by calling 912-352-9339.
Where is Water Utility Management located?
Water Utility Management, LLC is located at 28 Abercorn Street, Savannah, Georgia 31401.
What are Water Utility Management office hours?
The office is open Monday through Friday from 8:30 AM to 5:00 PM. The office is closed for most national holidays, St. Patrick’s Day, and some winter-holiday dates.
How do I pay my Water Utility Management bill online?
Use WUM QuickPay for a one-time payment without logging in, or use the Customer Portal to sign in, view bill details, manage multi-accounts, use eBilling, and set autopay.
Can I pay by phone?
Yes. Call 912-352-9339 and choose the payment option. Have your account number ready. Credit/debit card payments incur a 3.65% processing fee.
Where do I mail a payment?
Mail payments to Water Utility Management, PO Box 1526, Savannah, GA 31402. Include your bill stub and account number.
Does Water Utility Management charge a paper bill fee?
The customer portal announcement lists a $3.00 fee for paper bills mailed out. Sign up for eBills to avoid the paper bill fee.
How much is the eCheck fee?
The portal lists an eCheck convenience fee of $1.95 per transaction. WUM’s ACH bank draft form is listed as having no associated fee.
How do I apply for service?
Use WUM’s Customer Portal or paper forms. Prepare photo ID, proof of residency, service address, and supporting documents. WUM says to allow two business days for application processing.
What fees may apply to a new service account?
WUM lists a $50 establishment fee. Deposits may include a $150 tenant deposit, $200 homebuilder/builder deposit, and a $410 meter fee if a new meter set is needed.
Does WUM offer leak bill relief?
Yes. WUM’s voluntary Leak Bill Relief Program may provide a bill credit for verified leaks. Customers can submit one leak relief request every 12 months, with a maximum relief credit up to $5,000 within a 12-month period.
How do I test for a toilet leak?
Flush, wait for the tank to refill, add 10 drops of food coloring or a dye tablet to the tank, wait at least 20 minutes without flushing, and check whether color appears in the bowl.
Who is responsible for leaks between the meter and house?
WUM says leaks between the meter box and the house are on the customer’s private water line and are the customer’s responsibility. WUM responds to leaks in the meter box and road-side of the meter box.
Where does WUM water come from?
WUM FAQ says the source of 99% of its customers’ water is the Floridan Aquifer.
Should I call 811 before digging?
Yes. WUM says even small digging projects should use utility locates. In Georgia, call 811 or use Georgia 811 online two days before digging.
Is this the official Water Utility Management website?
No. This is an informational guide. Confirm live balance, fees, service status, shutoff details, leak relief eligibility, and emergency instructions with official WUM sources.
30-Second WUM Savannah Checklist
Pay: QuickPay for one-time payment; Customer Portal for login, eBilling, multi-account, autopay, and service connection.
Call: 912-352-9339; toll-free 888-352-9339; after-hours service issues route through answering service.
Visit: 28 Abercorn Street, Savannah, GA 31401 — lobby, pay windows, drive-thru, document drop-off.
Mail: Water Utility Management, PO Box 1526, Savannah, GA 31402.
Fees: card 3.65% or $2.50 minimum; eCheck $1.95; paper bill $3; establishment fee $50; late fee $15; suspension fee $60.
High bill: check toilet, faucet, irrigation, meter read, repair proof, then ask about leak bill relief.