Wellington Water Utilities 2026: Bill Pay, Login & Phone

How to Pay Your Wellington Water Bill Online

The Village of Wellington uses Paymentus for online utility payments. Customers can make payments through the official portal and access features including AutoPay, digital wallets and Pay-by-Text.

1. Open the official payment website. Visit Wellington Utility Payments. This link is published on the Village’s official payment page.
2. Choose the payment or account option. Follow the portal prompts for a one-time payment, sign-in or account registration.
3. Enter your customer details. Keep your latest utility statement nearby. You may need your Customer ID and Account Number.
4. Review your balance. Confirm that the account information and amount displayed match your bill.
5. Select a payment method. Wellington lists major credit cards, supported digital wallets and bank-account payment options. Check the methods offered for your transaction.
6. Confirm the payment. Review the total, including any displayed processing fee, before submitting.
7. Save your receipt. Retain the confirmation number until your account reflects the payment.

Where to Find Your Customer ID and Account Number

On a Wellington utility bill, the Customer ID (CID) and Account Number appear near the top of the statement. The CID is to the left of the dash, and the account number is to the right.

For example, if your bill shows a reference formatted like 123456-789012, the first portion is the CID and the second is the account number. This is an illustration, not an actual account.

If you cannot locate either number, call 561-791-4010 rather than guessing.

All Wellington Water Utility Payment Methods

Online payment is only one option. Wellington also accepts payments through automated phone service, mail, in person and a Village Hall drop box.

Mailing tip: Include your billing statement’s payment portion with your check or money order. Allow sufficient delivery and processing time, especially if your due date falls near a weekend or holiday.

Read the Village of Wellington payment instructions to confirm currently accepted methods and fees.

Wellington Water Account Login, AutoPay and Paperless Billing

Wellington’s enhanced payment service supports one-time payments and additional account features for customers who register.

How to Set Up AutoPay

1. Open the official Wellington payment portal.
2. Sign in or create a user account using the registration instructions.
3. Link your utility account using the requested Customer ID and Account Number.
4. Find the AutoPay option and choose an available funding method.
5. Review the authorization, payment timing and confirmation before enrolling.
6. Check your next bill to make sure the automatic payment arrangement is active.

Existing AutoPay customers: Wellington introduced a newer payment system in November 2024 and instructed customers using the previous system to re-enroll. If your automatic payment stopped working after that change, contact Customer Service to verify enrollment.

Paperless Bills

Registered account holders can use electronic billing options. Wellington’s published guidance describes selecting Manage eBilling, choosing an electronic statement preference and submitting the change.

If the menu differs in the current portal, use the available paperless-billing setting or ask Customer Service for assistance.

How to Start Water Service at a Wellington Address

If you are moving into a house, townhouse or rental property, complete the new utility account requirements before your intended service date.

1. Request an application. Email customerservice@wellingtonfl.gov and ask for the residential water utility application and new-account checklist.
2. Fill out the application. Include the service address, applicant information, start date and signature.
3. Prepare identification. The Village requires acceptable photo identification. Renters must provide U.S. government-issued photo ID.
4. Show proof of occupancy. Renters need a valid lease signed by the owner and tenant that identifies the beginning date. Property owners need acceptable ownership documentation such as a deed or recorded certificate of title.
5. Arrange the required deposit. Ask Customer Service to confirm your deposit and account initiation charge under the applicable rate schedule.
6. Submit the documents. Send the completed package by email, mail or in person to Wellington’s Customer Service Center.
7. Confirm your activation date. The Village requires all documents before 5 PM for next-business-day service processing. Confirm availability before relying on a particular start date.

Official requirements: Residential and Commercial Utility Account Setup.

Closing an Existing Water Account

When leaving a Wellington property, the account-closing process depends on whether you rent or own.

• Tenants: Email the requested closing date and a copy of your photo ID to Customer Service.
• Property owners: Submit a copy of the warranty deed showing transfer of ownership, a photo ID and the requested account closing date.

Send the request to customerservice@wellingtonfl.gov and confirm the final bill and any refundable account deposit.

Deposit refund rule: Wellington states that qualifying deposits may be returned as an account credit after 24 consecutive months when payment-history conditions are met. Otherwise, the deposit is normally credited against the final account balance.

Wellington Water and Sewer Rates: What Affects Your Bill?

Wellington bills residential customers monthly based on meter readings, usage charges and fixed base facility fees. Charges may also include solid waste collection where applicable.

The Village’s published FY2025/2026 schedule, effective October 1, 2025, lists the following rates for single-meter residential customers inside Village limits. Because Wellington also published a proposed FY2027 rate adjustment, confirm rates effective on your specific billing date before using these amounts.

*For single-meter residential service, wastewater usage charges are capped at the published 15,000-gallon consumption range. The figures above are from the FY2026 schedule, not a guarantee of rates after September 30, 2026.

Example: A 5,000-Gallon Residential Bill

Using the published FY2026 rates for a single-meter home inside Wellington Village limits:

• Water base facility charge: $29.53
• Water consumption: 5 × $3.36 = $16.80
• Wastewater base facility charge: $28.18
• Wastewater consumption: 5 × $3.12 = $15.60
• Illustrative water and wastewater total: $90.11

This illustration excludes garbage charges, penalties and other applicable items. Different rates apply outside Village limits and to master-metered, commercial or irrigation accounts.

Official rate documents: Published FY2026 Rate Schedule and FY2027 Rate Proposal and Updates.

Why Is My Wellington Water Bill So High?

In Wellington, excessive lawn irrigation and household plumbing leaks are common reasons to investigate when water use increases unexpectedly. Your bill is based on water recorded through the meter.

1. Compare billed gallons. Check this month’s usage against previous months and the same season last year.
2. Inspect irrigation zones. Look for broken sprinkler heads, valves that fail to close or a controller operating more frequently than expected.
3. Check toilets and faucets. Running toilets can waste water even when there is no visible leak.
4. Review pool use. A pool filling event or leak may increase consumption. Wellington says a voluntary pool fill does not qualify for a pool-fill credit.
5. Check service charges. Fixed base fees remain payable even if a property is temporarily vacant.
6. Call for a billing review. Contact 561-791-4010 with your account number and the bill showing unusually high usage.

Wastewater billing detail: Wellington’s residential usage schedule caps sewer billing at the applicable gallon threshold. However, water consumption above that cap can still increase the drinking-water portion of your bill.

Report Water Leaks, Sewer Backups or Service Outages

For utility-related problems during business hours, contact Wellington Utility Customer Service at 561-791-4010.

After-hours water or sewer emergencies: 561-791-4037 or 561-363-7910.

When reporting a problem, provide the nearest street address or intersection, the type of issue, and when it started. Avoid approaching standing water near electrical equipment or damaged infrastructure.

Special Service-Area Warning: East of State Road 7

Residents in certain developments east of State Road 7, including Buena Vida, Olympia and VillageWalk, should contact Palm Beach County Water Utilities rather than Wellington Utilities for water-system emergencies.

Palm Beach County 24-hour emergency center: 561-740-4600.

See Wellington’s official problem-reporting guidance for this service-area distinction.

Wellington Utilities Office, Mailing Address and Phone Numbers

Village of Wellington Utilities
12300 Forest Hill Boulevard
Wellington, FL 33414

Customer Service: 561-791-4010
Additional customer service: 561-363-7908
Emergency: 561-791-4037
Email: customerservice@wellingtonfl.gov
Hours: Monday–Friday, 8 AM–5 PM

Payment mailing address:
Wellington Utilities
P.O. Box 31632
Tampa, FL 33631-3632

Get directions to Wellington Village Hall →

The Customer Service Center is near the intersection of Forest Hill Boulevard and Wellington Trace. The utility payment drop box is on the main drive aisle in front of Village Hall.

Common Questions About Wellington Utility Accounts

Official Websites and Customer Resources

• Village of Wellington Utilities
• Official Utility Payment Portal
• Payment Methods and Instructions
• Start Residential or Commercial Service
• How Wellington Utility Billing Works
• Published FY2026 Water and Sewer Rates
• FY2027 Rate Information
• Report Water and Sewer Problems