West Bend Water Utility Help Desk: Pay, Log In, Call or Fix a High Bill
Use this page when you need the official West Bend water bill payment route, Payment Service Network login, phone number, City Hall payment options, Water Utility office address, leak checklist, private well rules, PFAS note, or water-quality help.
Fast Answer Board
| Need | Official action | Prepare first | Important detail |
|---|---|---|---|
| Pay online | Open Payment Service Network | Water bill, customer number, ZIP code, card or checking/savings info. | West Bend says a convenience fee applies for all electronic payments. |
| Log in / view bill | Register on PSN, then use the Online Statements or Bills tab. | Email, bill details, customer number, ZIP code. | If you already registered on PSN to make payments, the city says you are automatically enrolled in eBills. |
| Pay by phone | 877-885-7968 | Utility bill, customer number, ZIP code, payment method. | Use for credit card or checking/savings account payments. |
| Pay at City Hall | 1115 S. Main St., West Bend, WI 53095 | Bill, account/customer number, payment method. | Cash, check, and credit cards accepted; credit card service fee listed at 2.75%. |
| Drop box | City Hall drop box, north of doors on Main Street entrance | Check or money order, payment stub, account number. | Available 24 hours. Do not place cash in a drop box. |
| Water Utility question | 262-335-5040 | Service address, bill, issue type, photos if relevant. | Water Utility hours listed as 7:00 AM-3:30 PM, excluding holidays. |
| Digging / fence / tree / mailbox | Wisconsin Diggers Hotline or call 811 | Address, work area, project date, contractor info. | Diggers Hotline lists 811, 800-242-8511, and 262-432-7910. |
Official West Bend Water Utility Contact Details
Water Utility Office
West Bend Water Utility
251 Municipal Drive
West Bend, WI 53095
Phone: 262-335-5040
Fax: 262-335-5032
Hours: 7:00 AM-3:30 PM, excluding holidays
City Hall Payment Address
City of West Bend
1115 S. Main Street
West Bend, WI 53095
Main city phone: 262-335-5100
Water Utility Manager
Manager: Travis Thull
Use the official Water Utility contact route for bill questions, water quality, flushing, PFAS, private wells, cross connection, and service questions.
Local context: West Bend is in Washington County, Wisconsin. The city lists ZIP coverage including West Bend ZIPs such as 53090, 53095, and 53096; always use the exact service address on the water account.
West Bend Water Bill Payment Options
The official payment page gives five practical routes: City Hall, drop box, mail, phone, and online through Payment Service Network.
Online
One-time payment, scheduled payment, Auto-Pay, receipts, bills, payment changes and Auto-Pay cancellation.
Phone
Credit card or checking/savings account. Have customer number and ZIP code ready.
City Hall
1115 S. Main St.
West Bend, WI 53095
Cash, check, and credit cards accepted. Credit card service fee listed at 2.75%.
Drop box / mail
Drop box: City Hall, north of doors on Main St. entrance.
Mail: City of West Bend, 1115 S. Main St., West Bend, WI 53095.
| Payment route | Best for | What to prepare | Watch out for |
|---|---|---|---|
| PSN Pay Now | Fast online card/check payment. | Customer number, ZIP code, amount, payment method. | Convenience fee applies for electronic payments. |
| PSN registered account | Viewing bills, paperless bills, Auto-Pay, saved history. | Email, bill data, customer number, ZIP code. | You do not have to pay online just to view bills online. |
| Pay by phone | Users who prefer IVR phone payment. | Utility bill, customer number, ZIP code, card/check info. | Keep confirmation number and call Water Utility if service is at risk. |
| City Hall counter | Cash/check users or anyone needing in-person help. | Bill, account details, ID if needed, payment method. | Credit card service fee listed at 2.75%. |
| 24-hour drop box | After-hours check/money order drop. | Payment stub and account number. | Do not use cash; keep your own payment record. |
| Normal bills with enough time before due date. | Check, payment stub, account number. | Not ideal for shutoff/past-due notices. |
Water Bill Login, eBills and Auto-Pay
Open the official PSN link
Use the Payment Service Network link from the West Bend Water Bill Payment page. Avoid search-result ads and unofficial bill-pay directories.
Use your customer number and ZIP code
The city says phone payment requires the utility bill, customer number, and ZIP code. Use the same bill data when registering or troubleshooting PSN access.
Choose payment or bill-viewing
PSN lets users make a one-time payment, schedule a payment, set Auto-Pay, print receipts, view bills, change payment method, or cancel Auto-Pay.
Set email delivery carefully
Go to Online Statements or Bills and choose paperless bills, or both paperless and mailed paper bills. Add CustomerService@PaymentServiceNetwork.com to your address book.
Login problem? Do not create duplicate accounts until you compare the customer number, ZIP code, email address, and bill name. If the payment screen rejects the bill data, call the Water Utility at 262-335-5040.
Past-Due Bill, Shutoff Risk or Payment Mistake
Call before paying
- Ask the exact amount needed today.
- Ask whether online/phone payment posts fast enough.
- Ask if a confirmation number must be reported.
- Ask about reconnection, returned payment, or service fees.
Save proof
- Confirmation number.
- Date and time.
- Amount paid.
- Payment method.
- Screenshot or email receipt.
Use the right office
Billing/payment questions should start with the Water Utility phone or City Hall payment desk. Public safety, active street hazards, or dangerous conditions should not wait for email.
High Water Bill: Fast Leak and Usage Checks
The city’s FAQ directly warns that running toilets and small leaks can raise metered usage quickly. It also says summer usage commonly rises from lawn irrigation, pools, watering plants, guests, or leaks.
Toilet test
Add a few drops of food coloring to the toilet tank. Wait a few hours or overnight. If color appears in the bowl, the toilet is leaking.
Small leak math
The city says a leak the size of a ball point pen can lead to almost 25,000 gallons of water usage over one month.
Summer spike
Check lawn irrigation, pools, plant watering, guests, and outdoor taps before assuming the meter is wrong.
Hard water
West Bend tap water is listed as very hard, about 21-26 grains per gallon. Hard water can create scale and increase soap/detergent use.
| Check | What to do | What to tell the utility |
|---|---|---|
| Toilets | Dye test tank water; replace flapper/fill valve if color moves to bowl. | “I tested toilets and found/did not find a leak.” |
| Outdoor water | Check hoses, sprinklers, irrigation timers, pools, and outdoor spigots. | “Usage rose during summer irrigation/pool filling.” |
| Guests / household change | Compare dates, visitors, laundry, bathing, and pool/pet use. | “Household usage changed from [date] to [date].” |
| Hidden leak | Look at basement, water softener, humidifier, water heater, crawlspace, and outside hydrants. | “I checked visible fixtures and want to confirm next steps.” |
| Meter/bill question | Compare current bill with previous quarter and note unusual usage. | “Can you review the read and usage history for my account?” |
Water Quality, PFAS, Chlorine, Hardness and CCR
Regular monitoring
West Bend says the Water Utility performs regular water quality sampling, flushing, and monitoring to meet state and federal environmental standards.
PFAS note
The city says three wells in the Central Pressure System detected PFAS. Well #4 was shut down on June 2, 2022, and the system remains in compliance with state and federal drinking water regulations.
Chlorine smell
The FAQ says Wisconsin DNR requires disinfection at pumping stations. Try filling a pitcher and chilling it in the refrigerator so chlorine can dissipate over time.
| Question | West Bend-specific answer | Action |
|---|---|---|
| Is the water safe to drink? | The city states that water supplied to West Bend Water Utility customers continues to meet existing drinking water standards. | Review the Consumer Confidence Report and current city notices. |
| Where was PFAS detected? | Three wells in the Central Pressure System had detections; Well #4 was above non-regulatory health advisory levels and was shut down. | Use the city’s PFAS sample-result links and map if you need details. |
| Why does water smell like chlorine? | Disinfection is required by Wisconsin DNR; odor can vary by distance from pumping stations and break-point conditions. | Chill a pitcher of water; contact Water Utility if odor/taste is sudden or severe. |
| How hard is West Bend water? | Listed as very hard, 21-26 grains of hardness per gallon. | Set water softener carefully and keep a separate unsoftened supply for cooking/drinking if preferred. |
| Who regulates prices/rules? | The city FAQ says the Public Service Commission of Wisconsin governs water utilities in the state. | Use PSC resources for regulated utility rules, standards, and complaint guidance. |
Official water-quality resources:
Private Well Permits and Cross Connection Control
Private well permit / abandonment
The city FAQ says when the Water Utility extends its service lateral onto your property, Wisconsin law authorizes and requires the utility to regulate wells on your property.
- Ask if a private well permit is required.
- Ask if well abandonment paperwork is needed.
- Keep plumber/contractor documents.
- Confirm before using old well connections.
Cross connection control
West Bend says the program protects the public water system from contaminants and pollutants and is required by Wisconsin DNR, Wisconsin Department of Commerce, and city code.
- Check irrigation systems.
- Check hose bibs and backflow prevention.
- Check commercial/process equipment.
- Respond to inspection notices quickly.
Good homeowner question: “Do I have any private well, irrigation, boiler, hose connection, or cross connection issue that needs a permit, inspection, or backflow device before work starts?”
Before Digging: Wisconsin Diggers Hotline
1. File request
Call 811 or file a request online before digging, fencing, mailbox posts, tree planting, irrigation, trenching, or yard work.
2. Wait
Wait the required time for utilities to mark lines.
3. Respect marks
Paint and flags identify utility lines. Keep marks visible until work is done.
4. Dig safely
Use care near markings and stop work if you expose or damage a line.
Official Diggers Hotline contacts:
Map: Water Utility and City Hall Payment Location
Use the Water Utility office for utility-specific questions. Use City Hall for payment options listed by the city.
| Location | Address | Use for |
|---|---|---|
| West Bend Water Utility | 251 Municipal Drive, West Bend, WI 53095 | Water questions, high bill, leak questions, private wells, cross connection, PFAS/water quality. |
| City Hall | 1115 S. Main Street, West Bend, WI 53095 | Pay at City Hall, mail payments, 24-hour drop box north of Main Street entrance. |
| Payment Service Network | Online / phone | Pay online, schedule payment, Auto-Pay, eBills, phone payment at 877-885-7968. |
West Bend Water Utility FAQ
What is the West Bend Water Utility phone number?
The Water Utility phone number listed by the city is 262-335-5040. The city’s main phone number is 262-335-5100.
Where is the West Bend Water Utility office?
The Water Utility office is listed at 251 Municipal Drive, West Bend, WI 53095.
Where do I pay my West Bend water bill in person?
The city lists in-person payment at City Hall, 1115 S. Main St., West Bend, WI 53095. Cash, check, and credit cards are accepted, with a 2.75% service fee for credit cards.
How do I pay my West Bend water bill online?
Use the official Payment Service Network link from the city’s Water Bill Payment page. You can make a one-time payment, schedule a payment, set Auto-Pay, print receipts, view bills, change how you pay, and cancel Auto-Payments.
What number do I call to pay by phone?
Call Payment Service Network at 877-885-7968. Have your utility bill ready so you can provide your customer number and ZIP code.
Is there a fee to pay electronically?
Yes. The city states that a convenience fee applies for all electronic payments. Credit card payments at City Hall list a 2.75% service fee.
Where is the 24-hour drop box?
The City Drop Box is available 24 hours at City Hall, north of the doors on the Main Street entrance.
How do I view my West Bend water bill online?
Register through PSN and use the Online Statements or Bills tab. If you already registered on PSN to make payments, the city says you are automatically enrolled in eBills.
Why did my water bill increase?
Common causes include summer irrigation, filling pools, watering plants, guests visiting, or a leak. The city says a leak the size of a ball point pen can use almost 25,000 gallons in one month.
How do I test for a toilet leak?
Put a few drops of food coloring in the toilet tank. Wait a few hours or overnight. If the color appears in the bowl, the toilet is leaking.
Is West Bend water hard?
Yes. The city says West Bend tap water is considered very hard and contains 21-26 grains of hardness per gallon.
Is West Bend water safe to drink after PFAS detections?
The city states that water supplied to West Bend Water Utility customers continues to meet existing drinking water standards and that Well #4 was shut down after PFAS testing.
Who regulates West Bend Water Utility prices and rules?
The city FAQ says the Public Service Commission of Wisconsin governs water utilities in the state.
Who should I call before digging?
Contact Wisconsin Diggers Hotline by calling 811, 800-242-8511, or 262-432-7910, or file a request online before digging.
30-Second West Bend Water Checklist
Pay online: PSN link → customer number → ZIP code → payment method → confirmation number.
Pay by phone: call 877-885-7968 with your utility bill ready.
Call Water Utility: 262-335-5040, 7:00 AM-3:30 PM, excluding holidays.
Pay in person/mail: City Hall, 1115 S. Main St., West Bend, WI 53095.
High bill: toilet dye test → irrigation/pool check → outdoor spigots → call with usage details.
Digging: call 811 or use Diggers Hotline before posts, fences, trees, irrigation, trenching, or yard work.