West Melbourne Water Utilities 2026: Bill Pay, Login & Phone

How to Pay Your West Melbourne Water Bill Online

The City of West Melbourne uses InvoiceCloud for online utility payments. You can make a one-time payment without registering or create an account to manage recurring payments.

1. Open the payment portal. Visit the official West Melbourne InvoiceCloud page.
2. Choose your payment option. Select Pay Now for a one-time payment. Select Register Now if you want to create a profile and access additional payment features.
3. Locate your utility account. Keep your latest water and sewer statement nearby. Enter the account details requested by InvoiceCloud.
4. Check the amount due. Verify the account, service address and payment amount before continuing.
5. Choose a payment method. InvoiceCloud displays accepted payment options, including major payment cards and electronic checks.
6. Review the processing fee. Check the final transaction amount, including any convenience fee, before submitting.
7. Complete payment. Save the confirmation or email receipt until the payment is posted to your utility account.

West Melbourne Online Payment Fees

For example, a $100 credit card payment would carry a $2.95 processing fee under the published percentage. An online eCheck would also carry a $2.95 fee.

If you regularly pay the same utility account, checking-account AutoPay may help avoid the online transaction fee.

West Melbourne Water Utility Login: Two Different Systems

The city provides separate online services for paying bills and viewing detailed utility account history. Understanding which one to use can save time.

How to View Your Utility Account History

BS&A Online allows customers to find utility records using a property address and account PIN. The city provides two methods.

Method 1: Access by Address and PIN

1. Open City of West Melbourne BS&A Online.
2. Choose Utility Billing Record Search.
3. Enter the property address, such as 2240 Minton.
4. Select Search and choose the matching property from the results.
5. Enter the utility account PIN when requested.
6. Review the account details and history available to you.

The city explains that customers can access an account using the property address and PIN without first creating a username and password.

Method 2: Register a Username and Password

This can be more convenient for landlords or residents managing multiple West Melbourne utility accounts.

1. Open the same BS&A Online website.
2. Select Register from the account menu.
3. Complete the required registration and contact information.
4. Select Create Account.
5. Check your email for the activation message from the BS&A system.
6. Activate your profile and sign in.
7. Search for your property and enter the account PIN when initially linking the record.

After a record has been linked, the system can remember the PIN for future account access.

For illustrated instructions, see the city’s Online Utilities Account Access Guide.

Other Ways to Pay West Melbourne Utility Bills

If you prefer not to pay online, the city also accepts payments by phone, mail, in person and through its night-drop location.

Mailing Address for Water Bill Payments

City of West Melbourne
P.O. Box 120009
West Melbourne, FL 32912-0009

Write your utility account number on the check and include the payment portion of your statement when available.

Night-Drop Payment Location

The city provides a night-drop slot at City Hall, near the north end of the parking lot at 2240 Minton Road.

Do not leave cash in a drop box. If your account is already overdue or scheduled for disconnection, contact the billing office before relying on a drop-box payment.

2026 West Melbourne Water and Sewer Rates

The City of West Melbourne publishes separate fixed service charges and consumption rates for water and sewer. Updated water usage rates became effective on October 1, 2026.

The following rates apply to the city’s published residential example for customers inside West Melbourne city limits. Different meter sizes or service classifications may have different charges.

Residential Potable Water Rates

Monthly potable water service charge: $15.75.

The consumption rates apply in blocks. Water used in a higher block does not retroactively change the price of water in a lower block.

Residential Sewer Charges

The city’s published sewer charges include:

• Monthly sewer service charge: $14.45.
• Sewer usage rate: $5.00 per 1,000 gallons.
• Additional backflow meter service charge where applicable: $2.50 per month.
• Reclaimed water service where available: published flat monthly charge of $18.19.

Example: 5,000 Gallons Used in One Month

For an illustrative inside-city residential account using 5,000 gallons:

This is a calculation using the published rates, not a quote for an individual account. Actual sewer-billed usage, meter classification, additional fees and service arrangements may change the amount.

Garbage and Recycling Charges

West Melbourne also publishes the following rates effective October 1, 2026:

• Single-family garbage, recycling and yard-trash service: $27.76 per month.
• Additional container: $8.33 per month.

The city lists one garbage, one recycling and one yard-trash container as included with standard single-family service.

View the official West Melbourne utility charges and service information for current amounts.

How to Start Water and Sewer Service in West Melbourne

New customers can apply through the City of West Melbourne’s online utility application. The city requires proof of occupancy or ownership, identification and applicable deposits before starting service.

Required Documents

• Completed, dated and signed utility service application.
• Proof of ownership or authorization, such as a closing or settlement statement, warranty deed, or valid lease.
• Copy of valid government-issued identification.
• Applicable deposits and the service fee.

Published New Service Deposits

Apply for New Utility Service

1. Open the city’s Application for New Utility Services.
2. Enter the application date and requested start date.
3. Select residential or commercial service and indicate whether you own or rent the property.
4. Enter the complete service address and your contact information.
5. Provide the required identification and occupancy documents.
6. Complete the remaining questions and submit the application.
7. Arrange payment of deposits and the service charge when contacted by customer service.
8. Confirm the requested activation date with the Utility Division.

The city permits transfer of deposits from one address to another when the existing account is closed within seven days, subject to its requirements. Ask the Utility Division about a deposit transfer before paying a second deposit.

Moving Out, Closing an Account or Seasonal Water Shutoff

West Melbourne has different procedures for permanently closing a utility account and temporarily suspending service at a seasonal residence. Using the wrong form may create unnecessary deposits or reactivation charges.

Permanently Close Your Utility Account

1. Open the official Utility Division page.
2. Choose the Water/Sewer Disconnection form.
3. Enter the account and service details requested.
4. Provide the requested final service date and forwarding information.
5. Ensure the request is signed by the account holder or account holders.
6. Submit the completed form through the official process.

The city states that account-closure requests must be signed by the account holders and are not accepted by telephone. Any refundable deposit is applied against outstanding account charges before the remaining balance is returned.

Seasonal Residents: Use the Correct Form

Residents leaving West Melbourne temporarily should consider the city’s Seasonal Shut Off and On option rather than permanently closing their accounts.

Open the Utility Division forms page and choose Seasonal Shut Off and On Form.

High Water Bill? Check for Leaks and Sewer Credit Eligibility

An unexpectedly high utility bill may come from a plumbing leak, irrigation issue, pool filling or increased household water use. The City of West Melbourne provides a sewer-credit request process for certain situations where water consumption does not enter the sanitary sewer system.

Check Your Water Usage First

1. Open your utility statement or account history in BS&A Online.
2. Compare your current water consumption with recent monthly usage.
3. Check toilets, faucets, hoses and outdoor plumbing for leaks.
4. Inspect irrigation valves and sprinkler equipment.
5. Record when any leak was found and repaired.
6. Save repair invoices and receipts for materials.

Remember that water consumed by a leaking toilet typically enters the sanitary sewer. Such leaks are treated differently from qualifying water losses that do not enter the sewer system.

When a Sewer Credit May Be Available

The city’s sewer-credit application lists these basic requirements:

• Only one sewer credit may be allowed within a 12-month period.
• The consumption must exceed the customer’s six-month average.
• Applicants must provide proof of repairs, such as a contractor invoice or receipts for repair supplies.
• Pool-related requests may need pool specifications or dimensions and information about the filling period.

The city specifically excludes credits for water from leaking toilets, inside faucets or other leaks entering the sewer system. Ordinary irrigation use, negligent water use and unexplained consumption are also excluded.

How to Request a Sewer Credit

1. Visit the official Request for Sewer Credit form.
2. Enter your account name, number, service address and contact details.
3. Select whether the request relates to a pool fill or a qualifying leak.
4. Provide the dates, approximate consumption and explanation requested.
5. Attach repair records, receipts or pool documentation as applicable.
6. Sign and submit the application.
7. Contact 321-837-7750 if clarification or further documentation is needed.

Late Water Bills, Shutoff Notices and Reconnection Charges

West Melbourne bills utility accounts monthly. A bill is delinquent when payment has not been processed by its due date.

The city’s published delinquency rules include:

Disconnected service will not be restored until the current past-due balance has been paid and applicable requirements are satisfied.

What to Do After Receiving a Shutoff Notice

1. Check the payment deadline printed on the notice.
2. Call the Utility Division at 321-837-7750.
3. Ask for the exact balance, applicable fees and requirements to keep or restore service.
4. Confirm which payment method should be used for an urgent delinquent account.
5. Pay the required amount through the authorized route.
6. Keep the confirmation and verify the account status with the city.

See official West Melbourne water and sewer billing rules.

Water Main Breaks, Sewer Problems and After-Hours Emergencies

West Melbourne separates utility billing questions from water-system maintenance and wastewater operations.

The city’s Public Works facility is at 1415 Henry Avenue, West Melbourne, FL 32904. It is a separate department from the utility customer service counter at City Hall.

Reporting a Water Main Break or Low Pressure

1. Check whether the problem affects multiple faucets or nearby properties.
2. Look for visible water leaking from a road, sidewalk or public utility area.
3. During normal hours, contact the appropriate city department.
4. For after-hours water-system emergencies, call 321-261-1766.
5. Provide the nearest address, intersection and description of the problem.
6. Follow any boil-water or service-restoration notice issued by the city.

Do not open a city-owned meter or operate municipal valves. Avoid standing water around electrical equipment and damaged pavement.

Sewer and Reclaimed Water Issues

West Melbourne’s sewer and wastewater facilities are operated through a contract with Jacobs. For questions related to the sewer system or reclaimed water, the city lists 321-984-0485.

The sewer operations office lists weekday hours of 7 AM–3 PM. For urgent after-hours water-system problems, use the city’s published emergency number.

Official information: West Melbourne Public Works.

Reclaimed Water Rules and Irrigation Tips for West Melbourne

Some West Melbourne neighborhoods receive reclaimed water for landscape irrigation. Reclaimed water is different from drinking water and follows city irrigation rules and service schedules.

The city’s published reclaimed-water requirements include:

• Follow the most recent city reclaimed-water irrigation schedule.
• Limit irrigation to no more than 30 minutes per zone during the authorized irrigation period.
• Do not apply more than three-quarters of an inch per irrigation period.
• Keep automatic controllers in the required mode when reclaimed water is unavailable.
• Use irrigation only within the applicable maintenance and repair exceptions.

Penalties increase with repeated violations. The city lists written warnings for the first two violations, followed by fines and possible service disconnection for subsequent violations.

Review official reclaimed-water irrigation rules and the city’s reuse information before changing sprinkler settings.

Water Quality and Drinking Water Information

West Melbourne’s Water Department is responsible for providing drinking water, maintaining waterlines and meters, and responding to water-system breaks.

If you want to check drinking-water testing results, request the city’s current Consumer Confidence Report (annual water quality report). It explains water monitoring, detected substances and applicable drinking-water standards.

How to Get the Latest Water Quality Report

1. Visit the West Melbourne Public Works page.
2. Look for water department information or current water quality publications.
3. If the report is not listed, call 321-727-3710 and request the latest Consumer Confidence Report.
4. Review the report’s test results and the year covered.
5. For an active water advisory, follow the city’s current notice instead of relying only on annual test results.

You can also learn how public water system reports work through the U.S. Environmental Protection Agency’s Consumer Confidence Report resources.

Changes in taste, odor or color should be reported to the utility, especially when they appear suddenly or affect multiple neighboring properties.

Common West Melbourne Utility Questions

Official West Melbourne Water and Sewer Resources

• City of West Melbourne Utility Division — billing, payments, account history and forms.
• InvoiceCloud Utility Bill Payment — online payment, registration and AutoPay.
• West Melbourne BS&A Online — utility billing record search and account history.
• Online Utility Account Access Guide — official PIN and account-login instructions.
• New Water and Sewer Service Information — deposits, charges, delinquent accounts and payment procedures.
• New Utility Service Application — apply for service at a property.
• Sewer Credit Application — qualifying leaks and pool-related sewer adjustments.
• West Melbourne Public Works — waterlines, meters, wastewater and emergency contacts.
• Reclaimed Water Irrigation Rules — irrigation limits and enforcement.
• Reclaimed Water Information — neighborhood watering guidance.

Information reviewed: October 23, 2026. The payment fees, published utility rates, deposits, contact details and service procedures are based on official City of West Melbourne resources. Confirm account-specific requirements before making a payment or submitting an application.

Independent website notice: WaterUtilities.org is not owned, operated or endorsed by the City of West Melbourne. This article provides informational guidance and official links. We do not collect customer account credentials, process water payments or dispatch utility emergency crews.